Threadless Omdömen 801

First I truly appreciate the ability to order merchandise with works from some of the best artist out there. Specifically I have been pleased with the t-shirts and a windbreaker jacket. The shirts do not stink and the quality of the print on the shirt is top notch. Unfortunately I the was a mistake with one of my recent orders where an incorrect size t-shirt was sent to me in error. I contacted the customer support service email, and in less the 12 hours they had replied to the error and a new order was already started. Amanda was the representative that assisted me they were polite, admitted the error on, and ensured that my oder was corrected promptly. The was some most excellent customer service. Thank you.

I have ordered several times from Threadless and everything has been perfect. I placed another order this week and ordered the wrong size on accident. I contacted them and they are sending a shirt in the correct size, even though it was my mistake. They were so kind and helpful in their quick responses and emails. Thank you again!

I recently ordered some items and one of the items (phone case) wasn’t fitting my phone, one corner was damaged. I contacted them and they gave me a choice of new item or credit. They were super helpful, responsive and lovely to deal with. Would definitely order with them again!

Outstanding customer response and communication- immediately sorted; such a pleasure to deal with decent people in this day and age! Would definitely support again

I came here to give Amanda all of the accolades for the S+ Tier of customer service, and I see others doing the same. I am ecstatic with the quality of the products, the communications regarding my order, and especially the service given by Amanda in fixing an issue that I thought could never have been fixed with a store that has now shut down due to their parent company going out of business (Rec Room). Thank you so much Amanda!

Wonderful company and Amanda is THE BEST!! What some of these other reviews might be discounting is that Threadless makes any unexpected wrongs - and through no fault of their own - right! Our items arrived damaged due to carrier issues and Amanda was there, attentive and courteous, to solve our issue in the most amicable and timely way. The resolve was so quick and easy, thanks to her! It's added trust and peace of mind, which restores my faith for having them stand by me. And it should be said the work they do on the t-shirts is unquestionably high quality and beautiful, for real! very ethical and responsible. Thank you for everything, from a very grateful customer who will make no hesitation to buy more from you in the future!

I really love the designs, and the quality of the clothing. I have been a costumer since 2016.
More recently I had the best costumer support experience, where they fixed the issue I had with a misprinted shirt and sent me a new one right away.

I had trouble placing an order from Japan because one specific shirt color/style could not be shipped internationally. The support team investigated the issue very carefully, explained the cause clearly, and helped me find a solution.

I was also very happy that they later honored the sale price for my order. However, what meant even more to me was how kind and thoughtful the support was throughout the entire experience.

I had contacted support once before and had a similarly positive experience. It’s rare to come across customer support that feels this personal and caring. What could have been a frustrating shopping experience ended up becoming a very positive one.

Thank you again!

Long time customer with many past orders. my last 2 orders never arrived. I tried contacting them through the help email and got no reply.

Update: following submission of this review Threadless have reached out to me and have reshipped the content of the 2 packegaes that failed to arrive. It seems like Gmail is testing replies from the help email at threadless.com as spam and it might be the reason I did not receive a reply for my first attemt to reach out to them.
Update #2: I have received the shipments.
And the issue was resolved to my satisfaction(although in delay).

Ordered a shirt for my granddaughter and the image was off center. One quick picture attached to a polite email and the next day a new shirt was already on its way. Great customer service and super fast response time. Thanks again for everything

First: I am a customer and not an artist.
The products arrived very fast beautiful.
The support is amazing. I had a problem with a product. They responded immediatelly, very friendly and understanding.
The solution they offered was beyond my expectation. I can totally recommend this shop from a customer perspecitve!
Looking forward to future orders!

I've been ordering from Threadless since *checks account, 2008, with 36 orders in total. Three of those orders have included shirts which didn't have a great print on them (around the start of the pandemic when everything was going wrong), but every time the customer service has been exemplary. When I messaged to say I was less happy with the prints, a replacement was sent out free of charge. What else could you ask for? Their communication has been pleasant and courteous and any problems have always been resolved. There are a lot of print-on-demand sites out there, but I think the customer support of Threadless sets them apart.

If you are an artist, think extra carefully whether it is worth to invest tens of hours uploading to them.. and then no inclusion on the marketplace, even if your designs are selling for tens of dollars on the other platforms.
I haven't got a cent on this platform..

This was my first time ordering via Threadless. My order arrived faster than I anticipated and I am very happy with the quality. My order was a gift for someone else and they are really happy with it. It is a good, fun and unique product. Thanks!

I've been ordering from Threadless for over 20 years - this was my worst experience by a wide margin.

I placed an order in mid-April and received zero shipping communication for nearly two weeks. When I reached out for an update, I was told the order had already shipped and been delivered - to an address in Eugene, Oregon. I live in Twin Falls, Idaho. Nearly 600 miles off.

What followed was a frustrating back-and-forth with support that never actually addressed my questions. I kept receiving the same canned "your order was lost in transit" response, even after I pointed out multiple times that the tracking number they provided was for a delivery to a completely different state. Meanwhile, I received 9 marketing emails from Threadless during the same period I was trying to figure out where my order was.

Threadless confirmed they had my correct address on file, so how a package ends up in Oregon is still completely unexplained. The customer service responses felt automated and clearly weren't reading the thread.

I love the products and the concept of supporting independent artists. But this experience - a misdelivery to the wrong state, no proactive communication, and support that couldn't engage with a basic question - has shaken my confidence significantly. Leaning toward a refund rather than risking a replacement going the same route.

The extra soft tshirts are not soft anymore. The company is getting to big and cheap. I won't be buying anymore.

I usually don't bash companies because things happen. But I can say my last experience was absolutely terrible, and I sell on Threadless. I ordered a complete printed skateboard on Nov 25. It was going to be a Christmas gift. It was delivered on Dec. 15.Great right? Not so much it was just the board not the hardware. Contacted threadless explained and they contacted CCS (the third party who takes care of this for them) and was assured a the hardware would be sent out asap. It made it on Christmas eve. But it was the wrong wheels and trucks. Reached out again but didn't hear back until Dec 30. Holidays right. Customer support said they would let me know asap when the right hardware shipped. I got nothing, so I reached out for an update on the 5th of January and didn't hear back until the 6th. Today is the 12th and i still do not have what i paid for. No matter how you see this one its bad. And customer support just seems to go thru the motions and give the canned "sorry for the mix up".

I wish I could give these useless incompetent people -10 stars. In what world does it take to 6 weeks to ship a t shirt. But on top of that charge a fortune for shipping. This is an unbelievable scam, don’t trust this company. Run away now.

Absolutely useless customer service who refuses to actually do their job and just send pre-written responses. Will be escalating due to the horrendous customer service I’ve received. Package is lost in transit and says the seller never even shipped it; I have a 2-3 week shipping window in writing and all they’ve said is ‘Well, if it doesn’t arrive on time, wait 3 more weeks!’ Unacceptable and will not be waiting to take action with my bank — filing a chargeback will be easy with the screenshots I have and, again, the 2-3 week shipping window I was promised. So unbelievably disappointing as this was a Christmas gift. No wonder the reviews are so horrible - wish I’d read them before ordering and will tell everyone I know to AVOID! From what I have read the quality is awful too. Such a scam. Genuinely appalled.

Ich war wirklich ein Fan und habe über die Jahre bestimmt 60-100 Shirts bestellt. Während ich immer noch Stücke aus der ersten Bestellung habe waren die letzten drei Bestellungen ehrlich gesagt Müll.
Shirts verziehen sich nach wenigen Waschgängen und die Prints blättern ab.
Der Kundendienst beschwichtigt und bietet schnell Lösungen, aber die schlussendliche Qualität bleibt unterirdisch.
Spart euch Zeit und Geld, die Firma ist verloren.