Thomas Sanderson Omdömen 

We ordered uPVC shutters with a promise of a five week lead time.
Five weeks came and went, to be told that they hadn’t arrived with the fitter. The fitter was then unavailable due to a problem with his van. Two weeks later when Thomas Sanderson finally sourced a fitter, i was called the morning they were due to be installed, to be told that the frames were missing. All in all, they were eventually fitted five weeks late. Communication throughout was pretty appalling and reactive.
The installation itself needs remedial action. There are uneven gaps between louvres, gaps in sealant, and visible blue and red wedges holding up the bottom of the frame.
On contacting TS, I have been offered £100 compensation, which is less than 5% of the total cost which has already been paid in full. When I requested a call back from a manager, I was told this would take 48 working hours. I also contacted the Area Manager and left a message which still hasn’t been responded to.
All in all an appalling experience.

We are thrilled with our awning. Antony and Joe text with an arrival time and were to the minute. They explained everything and were tidy and efficient. Would definitely recommend and can’t fault their service . Looking forward for sun to shine to try it out!

Great job Russell and Mia. Many thanks. Tim

We had shutters and blinds for our newly renovated property installed which we paid a lot of money for but unfortunately did not have the end product we were expecting, we have three downstairs windows on the front that are not matching, raised this as a concern and asked for a visit to have a look all we had was an email advising they have concluded that the items are correct. The shutters which were installed looked to be installed to an high standard, later identifying issues reported to customer services promised we would that we would be called back still waiting!! Unfortunately we were sold the dream but it’s not what we got.
I have to give 1 star which they don’t deserve
If you decide to use them please be careful.

Wayne Steventon 119237 has done such a wonderful job and my blinds look and work beautifully. Very conscious of my new home and living on a building site and was so careful, thank you!

Great workmanship nothing too much trouble, confident to leave them to it would have no hesitation in recommending this company, Plus workmen cleaned up after themselves if I could give them 10 stars I would!

If I could give zero stars, I would. I haven’t even received my shutters yet, and I’m already regretting ever dealing with Thomas Sanderson.

So far, they’ve taken payments from the wrong bank accounts, despite very clear instructions. This has left me with credit card interest charges and financial stress I didn’t sign up for. What’s worse is that I was assured by their consultant that this would not be an issue – clearly, that assurance meant nothing.

Customer service has been absolutely shocking. There’s been no follow-up, no consistency, and absolutely no regard for the stress they’ve caused. I’ve been chasing them for answers and getting nowhere, feeling completely ignored and dismissed.

All of this before the product has even arrived. At this point, I dread to think what will happen if there’s even a minor issue with the shutters themselves. If this is the level of service at the start, I have no confidence in their ability to resolve problems down the line.

Avoid if you value your time, money, and sanity.

Excellent service. Loving the shutters!

Again from start to finish from measuring from Mike Malhan to fitting by Nick Smith the final effect was amazing.
These 2 people are a credit to Sandersons. Thank you for making or a pleasant experience as always and being respectful of our house.

After placing two large orders for supplying and fitting blinds for my conservatory over the years i attempted to get a service for them. This was declined by Thomas Sanderson who now offer no support for their products older than 5 years old. Needless to say i will make no further orders with this company

Took my money, and no blinds, and no idea when they will be fitted.

We were assigned a fitter who ghosted us. When we tried contacting head office they had no idea what was going on. Fitter got back in touch, then ghosted us again. Head office still no wiser. Have sent 15 emails and no reply.

Been trying to get these fitted since December.

No clarity and £3,000 worse off.

We ordered some blinds in January 2025 which should have been installed before we went away in mid-Feb. The main blind was successfully fitted in early Feb, but we had to wait on the two kitchen blinds as there was a delay. My wife was upstairs working from home and left Lee the installer downstairs in the kitchen to fit the two remaining blinds we’d been waiting on. He left without getting them signed off, and when my wife came downstairs she noticed the fixture that holds the blind above the window was the wrong design. Lee had also not left us any means to put the blinds down - they were meant to be remote controlled. When my wife contacted Lee, he said he hadn’t been supplied with any batteries (why he didn’t think to check this beforehand I don’t know). He checked our order and acknowledged we had been supplied with the wrong design and would re-order and come back and sort with batteries etc. We also noticed that while standing or kneeling on the windowsill behind the sink to fit one of the blinds he’d dislodged the mixer tap with is now loose at its base. Again, he didn’t bother to tell us he’d done this. We went away and contacted him as he asked us to, when we returned on 12 March. He replied and said he thought the blinds had been re-ordered but would check and get back to us. And we’ve heard nothing since. He ignores texts, doesn’t answer his phone and doesn’t reply to voicemails. I phoned Thomas Sanderson on 4/4/25 to lodge a complaint - they said our new blinds were ready and waiting to be fitted, we sent them a video of the broken mixer tap as requested. And still nothing. We were promised by someone called Stacey that a new installer would be in touch and we’ve heard nothing since. We’ve been working all week and unable to phone but have sent two emails to customer services and no-one has bothered to reply. We have spent in excess of £1,500 on all the blinds - money which Thomas Sanderson has had since January. It’s now mid-April and we have two blinds of the wrong design which we can’t even use, and a broken mixer tap. Will never use this shoddy company again.

No link has been sent sent over as you said in your response

Very poor experience. First installation the awning was 6 inches away from the house which left a huge gap. After complaining they agreed to supply new brackets as the surveyor had taken incorrect measurements. Second installation and there is now a 4 inch gap above the guttering which lets in huge amounts of sunlight. I complained again but was told that they had done all they could do and have refused to sort the problem. After spending over £4,000 for an awning this is the level of their customer service. The surveyor was to blame on both occasions and they have ignored my requests to help. The whole process was a shambles and I would never recommend this company. Incidentally I have not received the link you have sent requesting my details.

Awful experience. I feel genuinely upset and harassed by staff. Everything has gone wrong. Shutters fitted had scratches and defects. I had originally been asked to pay half initially while we were waiting for replacements.

While I was waiting I constantly recieved phone calls while I was at work initially asking for payment even though we had reported a problem at the time of fitting. I had asked them not to contact me at work as im in a hospital with patients and I dont have the time answer and signal is poor. They were told multiple times to speak to my partner and given his contact details who was also named on the purchase and who they had spoken to before. He had to call them back (while he was working) because we were not happy with the shutters. They then again constantly rang myself at work asking for proof of scratches with photos even though the man fitting them had already took photographs? Waiting weeks for replacement shutters which were again defective and we had grown tired. We were basically told it was the best they could do and we could either have them replaced again (which is time consuming and frustrating when we both work full time) or have 5% discount.

I have spent £8500 on blinds & shutters. Spending more than I was quoted else where because they assured me they had superior quality blinds and showed us images from competitors of how their shutters often snapped/ broke.

Once an agreement was made the company requested the final payment £3500 was to be made within 3 days. I paid straight away with the details they provided us with over company email on the day because I felt so pressured and hated receiving endless voice mails at work from your staff.

Thinking it was all over 3 days later I am getting phone calls again at work asking for money? Confused as we had already paid in full £8500. I rang my partner honestly in tears because of the stress this has been causing me. I asked could he call them as I had patients waiting. He spoke to customer services and was asked to send screen shots of my bank account with proof that money was sent 31/03. Today on the 11/04 I recieved an email asking for screen shots from my bank as proof of purchase. We had already sent the screen shots. The money has left my account. This is very stressful and needs to be resolved.

Doug fitted my blinds today and I am so happy with them and the service from Thomas Sanderson. He took the time to explain operation of electrics etc and left the rooms tidy and clean.

This company would not have received any stars at all but I didn't feel that was fair as the initial sales person who came to visit and provide a quote was good.

My order for shutters for my bedroom was placed on 19th Dec 2024 and I paid £550 deposit. My shutters were to be fitted on 31st January 2025.

The remaining amount of £550 was taken from my account on 9th January.

On 30th and 31st January, I phoned Thomas Sanderson to clarify a fitting time, and was informed 8-10 pm although I'd originally be informed that they would be fitted in the afternoon. I just re-arranged my working day to fit in with them.

On 31 January, I received a message from the fitter to advise me he wouldn't be fitting them and to contact head office. Head office was not aware of this. I was eventually told he had left the company and I would be contacted on the following Monday with a new fitting date. This did not happen.

After phoning Head Office continuously over the next 2 weeks, I was eventually given a new date of 22nd February. When they delivered the fitters, they did not fit the window and had to be taken away and made again.

After more chasing on my part, they were eventually fitted on 31st March - 2 months later than agreed.

I note that the remaining payment was taken from my account on 9th Jan 2025 even though the goods were not fitted until 31st March. At last, I had shutters at my bedroom window after having nothing there for over two months.

I have complained via email and received no response.

I have phoned the company continuously and no-one seemed to know what was happening.

I spoke to them regarding compensation and they simply said, 'Let's get them fitted first', yet there has been no contact from them. I will try again today.

Truly appalling service. First time I've ever felt the need to leave a poor review.

The product in its finished situ is excellent.
The fitters Anthony and Joe did a very efficient job and fully explained the workings of the awning.
I would certainly recommend Thomas Sanderson to anyone who are thinking about an awning on their home

The designer and technician/installer are expert, and the customer support staff are all lovely, patient and helpful, but disempowered I think. The blinds are as ordered and I am happy with them. Unfortunately the rest of the company is a shambles. Both visiting experts had faults with their software, resorting to pen and paper at times. An unordered blind arrived in my package for installation, again due to a fault in the software. I am still awaiting refund of a sum equal to 50% of my deposit, despite alerting the company before it was taken from my account three weeks ago, and also despite being led to believe that it would be refunded within a week. I have had NO written communication from the company about any of this. Even the usual text reminder of my installation failed to happen. Apology? In your dreams… Great product and frontline people let down by higher-ups…

The company was timely with the product. Kept me appraised and answered my questions on time. The engineers were a tad bit late on arrival to the house but were very professional and clean. They took the extra step to help clean up the surroundings and did a very clean job. I would definitely recommend them for a garage door job anytime.