Please stay away from this company, they are bullies, forcing you to use a dental practice that's is very rude. No customer service at all just told what to do. Same for Yorkshire Dental Suite Leed... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Been using these for years - done loads of reading on the safe use of them too which has given me a lot of confidence. Even my hygienist uses them and is thoroughly impressed with my results. I’m n... Se mer
Företaget har svarat
I am so happy with my recent purchase and it’s not expensive at all!! Considering how much it cost to have whitening treatment at the dentist. Infact I had my teeth “whitened” about 20 years ago and... Se mer
The crest professional whitening love it! I saw a big difference with my teeth now considering I like drinking tea/coffee. It has never been whiter than when I used other brands. This is great for if... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
SIMPLIFYING BEAUTY- ONLY BEST & GENUINE BRANDS. The White Smiles is all about enhancing your natural beauty whilst encouraging you to embrace you. Each brand is carefully chosen with the best quality assurance and only genuine products in mind. Your next step to those pearly whites everyone wants is just a click away! Our amazing products are SAFE and EFFECTIVE, that's why we are the most trusted Crest, Philips Zoom, Oral-B and Opalescence retailer. We are confident you'll LOVE your new SMILE!
Kontaktuppgifter
Storbritannien
- support@thewhitesmiles.com
- www.thewhitesmiles.co.uk
4,3
Utmärkt
499 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
White Smile
I am on my second lot of the Crest Professional Whitening strips as I am so impressed with them. The before and after pictures are amazing and I will be continuing to use them.
17 april 2025
Omdöme utan inbjudan
Svar från The White Smiles
Thank you so much for your amazing feedback! We're thrilled to hear you're already on your second box of the Crest Professional Whitening Strips and loving the results. It’s always great to know our customers are seeing a real difference! We truly appreciate your continued support and look forward to helping you maintain that bright, confident smile. ✨
Svar från The White Smiles
Thank you so much for your kind words! We're thrilled to hear you were happy with the fast delivery and our service. We look forward to serving you again soon!
Amazing products and fab customer…
Amazing products and fab customer service, would definitely recommend
16 april 2025
Omdöme utan inbjudan
Svar från The White Smiles
Thank you so much for your kind words! We're thrilled to hear you’re happy with the products and our service. Your recommendation means a lot to us! 😊✨
I bought 20 strips as reccomended for…
I bought 20 strips as reccomended for treatment with the 3d luxe strips. I'm a first time buyer so was concerned when they arrived in individual wraps. I reached out to customer service who advised they are individual wraps to help reduce costs and there is a boxed version available on the site, but I havnt been able to find this. I have gone ahead and used the individual strips, I am on day 3 and they really are working which is a relief after spending all that money. The good thing was the company has been quick on replies and answering questions. The individual wraps are also all sealed and look legit with branding etc. I do think now they are the real thing but hard to know as I have only ever used these. It would be better if the website showed more clarity for boxed and unboxed options to help manage customers expectations.
12 april 2025
Omdöme utan inbjudan
Svar från The White Smiles
Thank you so much for your feedback and for giving our Crest 3D Whitestrips a try - we’re really glad to hear you’re already seeing results by day 3!
To clarify, our Crest Whitestrips are available in two formats:
Full retail boxes (ideal for first-time buyers or gifts)
Individual sealed treatments (each in their original branded retail pouches)
The individual treatments allow customers to:
Try the product before committing to a full box
Top up a previous course
Purchase fewer than 20 treatments
Or purchase 20 treatments without the box at a discounted price, as shipping without the box is cheaper at this time
This option is clearly selectable on the product page under “Select Quantity.” Once selected, a picture of the exact format you will receive is shown, to help manage expectations.
We also mention on the product page that individual treatments are intended for maintenance, and we recommend the full retail box for first-time users or gifting purposes.
That said, we appreciate your suggestion for improved clarity on the site and will definitely take this into consideration as we continue to improve our shopping experience.
Thanks again for your purchase and your kind words about our customer service, we’re always here if you have any more questions!
Svar från The White Smiles
Thank you for your feedback! We're so glad to hear you received your order quickly and are already seeing great results. We really appreciate your support! 😊
Amazing results and fast shipping
Amazing results and fast shipping, bought multiple times
6 mars 2025
Omdöme utan inbjudan
Svar från The White Smiles
Thank you so much for your kind words! We're thrilled to hear you're happy with the results and our fast shipping. We appreciate your continued support!
Not genuine products.
Zoom gels bought to whiten teeth. I usually buy these from my dentist but the price on here was so much cheaper so I thought I would try them. The product arrived unboxed and with no instructions which made me a bit suspicious. I tried the product out once and it was definitely not genuine, the texture and even the smell of the gel was different compared to the ones I buy from my dentist. I contacted customer services about this and they never responded to me.
27 mars 2025
Omdöme utan inbjudan
Svar från The White Smiles
We want to assure you that all our products are shipped in their original, manufactured packaging, including proper boxing and instructions, and we only source our items from reputable suppliers who purchase directly from the manufacturers.
We also take customer inquiries seriously and respond to all messages within 48 hours. If you have not received a reply yet there is a possibility you've purchase elsewhere and placed a review on incorrect profile? Please feel free to reach out, and we’ll be happy to assist you.
We’re confident that the product you received is genuine, and if you have any further concerns or questions, we’re here to help.
I have ordered from the white smiles a…
I have ordered from the white smiles a couple of times and always happy with the service. The delivery comes super fast ! The strips themselves (crest) are amazing and I have been getting a lot of comments. I would advise to use a strip a day for a week to get the best results. Using once a week after this to maintain has worked well for me. If you feel any sensitivity then brushing with a little sensodyne toothpaste should do the trick.
24 mars 2025
Omdöme utan inbjudan
Svar från The White Smiles
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been consistently happy with our service and that the Crest strips have worked so well for you. Your tips on using them daily for the best results and maintaining with weekly use are incredibly helpful. We appreciate you taking the time to share your experience and are grateful for your continued support!
I had a fantastic experience with this…
I had a fantastic experience with this company! Their customer service is excellent—my order was processed efficiently and shipped very quickly. A few years ago, I tried their whitening strips for the first time and was extremely happy with the results. That’s why I decided to purchase them again, and I’m just as satisfied this time. Thank you for maintaining such a high standard of both service and product quality!
6 mars 2025
Omdöme utan inbjudan
Svar från The White Smiles
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic experience with us again and that you're still happy with the results of our whitening strips. We truly appreciate your loyalty and are committed to maintaining the high standard of service and quality that you've come to expect. Thanks again for choosing us!
Amazing product got my teeth white…
Amazing product got my teeth white within 2 weeks and best customer service.
5 mars 2025
Omdöme utan inbjudan
Svar från The White Smiles
Thank you so much for your kind words! We're thrilled to hear that the product worked so well for you and that you had a great experience with our customer service. We truly appreciate your support!
Helpful
I ordered the wrong product by mistake, realised immediately and they were great about correcting it with nothing more required from me.
19 februari 2025
Omdöme utan inbjudan
Svar från The White Smiles
Thank you for your feedback! We're so glad to hear that we could resolve the issue for you quickly and easily. If you need any further assistance in the future, don't hesitate to reach out!
Great customer service
I had an issue with my order and the customer service was helpful in resolving my issue! Easy to deal with and quick responses
13 februari 2025
Omdöme utan inbjudan
Svar från The White Smiles
Thank you for your feedback. We're glad our customer service team was able to resolve your issue quickly and efficiently!
Getting whiter by the day
Getting whiter by the day! Highly recommend!!
29 januari 2025
Omdöme utan inbjudan
Svar från The White Smiles
Thank you for your fantastic feedback!
We’re thrilled to hear that you're seeing great results and that your teeth are getting whiter by the day. Your recommendation means a lot to us!
If you have any further questions or need assistance, feel free to reach out.
Highly recommend!
I used 20 treatments and they have genuinely transformed my smile. So so happy with the results I would definitely reccomend!
27 januari 2025
Omdöme utan inbjudan
Svar från The White Smiles
Thank you for your amazing feedback!
We’re thrilled to hear that the 20 treatments have genuinely transformed your smile and that you’re so happy with the results. Your recommendation means a lot to us!
If you have any further questions or need assistance, please don’t hesitate to reach out.
Fantastic result after a week of use
I’ve tried a lot of different whitening strips since having my teeth whitened professionally about 14 years ago to try to maintain white teeth, with a fair degree of success I THOUGHT. Tried crest 3D for a week and was so surprised by the result, these are definitely the best, I now have professionally white teeth again which is fantastic. No sore gums or sensitivity, they stay firmly in place too. Would definitely recommend and definitely going to order more.
25 januari 2025
Omdöme utan inbjudan
Svar från The White Smiles
Thank you for sharing your experience with us!
We are thrilled to hear that after trying various whitening strips, you found the Crest 3D strips to be the best. It’s fantastic to know you achieved professionally white teeth again without experiencing any sore gums or sensitivity, and that they stayed securely in place.
Your recommendation means a lot to us, and we look forward to assisting you with your next order!
Great strips and the delivery was super…
Great strips and the delivery was super quick!
14 januari 2025
Omdöme utan inbjudan
Svar från The White Smiles
We’re delighted to hear that you love the strips and that the delivery was super quick. Your satisfaction is our priority, and we appreciate your support!
If you have any questions or need assistance in the future, please don’t hesitate to reach out.
I love their products
I love their products. They help me to make my teeth clear and white!
2 januari 2025
Omdöme utan inbjudan
Svar från The White Smiles
Thank you for your wonderful feedback!
We’re delighted to hear that you love our products and that they are helping you achieve a clear and white smile! Your satisfaction is our top priority.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Svar från The White Smiles
Thank you so much for your positive feedback!
We're thrilled to hear that our products have worked well for you and that you highly recommend them. Your support means a lot to us!
If you have any questions or need further assistance, feel free to reach out.
I’ve been using White Smile for years
I’ve been using White Smile for years, and it’s an amazing product that always delivers outstanding results.
9 januari 2025
Omdöme utan inbjudan
Svar från The White Smiles
Thank you for your feedback!
We’re thrilled to hear that you’ve been using White Smile for years and that it consistently delivers outstanding results. Your support means a lot to us, and we’re glad to have you as a valued customer!
If you have any questions or need assistance, please don’t hesitate to reach out.
I have bought multiple rounds of…
I have bought multiple rounds of whitening strips from White smiles. I haven't seen any difference in the whiteness of my teeth (which are fairly yellow). The products are not great quality.
I also accidentally paid for express delivery. Being £3.99, and I didn't see the option when checking out to change as easily as other websites. I wanted to go for the economy option.
Having noticed my error, I emailed as soon as the order was confirmed to have been placed. But I did not hear from customer service until after the items had been shipped.
Poor and blunt customer service and they are also slow to reply.
20 december 2024
Omdöme utan inbjudan
Svar från The White Smiles
Thank you for your feedback.
Our goal is to respond within 24-48 hours. Unfortunately, due to a high volume of emails, we are not always able to reply immediately, as we also need to adhere to our dispatch deadlines. Ultimately, the responsibility for selecting the preferred shipping method lies with the customer, although we always try to help if we can.
We appreciate your understanding and patience.
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