Excuse after excuse and I am still awaiting delivery of fabric. Now their telephone lines are not being answered nor are emails or contact forms. Warner House fabrics are supposedly associated with... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Beautiful Roman blinds, wonderful quality. Did need to spend some time adjusting the cords on the back to make them hang symmetrically, but I was sent detailed instructions of how to do so.
Had been looking for a linen bedding set for a while but not wanting to pay £300. Found exactly what I was after at The Pure Edit; natural duvet cover super king with 2 pillows for under £70 inc p&p.... Se mer
Företaget har svarat
Beautiful fabrics with the most gorgeous designs, patterns, stripes, plains - everything- fabulous quality at very affordable prices. I’m struggling to choose which to have for our lounge curtains and... Se mer
Företaget har svarat
Företagsinformation
Om The Pure Edit
Skrivet av företaget
The home of sustainable style 🌱
Hello, we’re The Pure Edit.
Relaxed home furnishings that are serious about the planet.
Considered at every step – from our natural and recycled materials to our carefully chosen partners and low-impact processes – our collection is shaped by our commitment to doing things properly.
We’re not perfect (we’re only human), but we are passionate. About our customers, our people, and our planet.
There is still work to be done and we strive to do better each and every year as we work hard towards our sustainability goals.
Kontaktuppgifter
4,3
Utmärkt
432 omdömen
Har besvarat 37 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick service
Quick service when ordering fabric samples. The samples provided were a good size to be able see colour and patterns.
11 oktober 2024
Svar från The Pure Edit
Hi Debbie,
Thank you for taking the time to leave us a review.
We're glad to hear that you are satisfied with our samples.
Many thanks,
The team at The Pure Edit.
Excellent
Excellent , thoughtful response to my order . Well packaged item which was dispatched quickly.
10 oktober 2024
Svar från The Pure Edit
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with your order.
Many thanks from the team at The Pure Edit.
I didn’t get my samples!!!!!!
26 september 2024
Svar från The Pure Edit
Hi Michelle,
Thank you for your review.
I do apologise that you have not received your samples, I have looked into this for you and can see that they were dispatched the day after your order was placed. Our samples are sent out on a first class delivery service but unfortunately these can get lost in transit from time to time.
Our customer service would be more than happy to organise a replacement of these samples so please do just let us know if you would like these sending.
Best Wishes,
Millie
Beautiful samples and arrived quickly.
3 oktober 2024
Svar från The Pure Edit
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with your samples and delivery.
Many thanks from the team at The Pure Edit.
I love the quality and designs
I love the quality, designs and prices of Pure Edit fabrics so it’s not hard for me to leave a top review. I didn’t have to wait long for the range of samples I ordered to be sent to me. I received them within a few days. The hard part is choosing which of the beautiful fabric I want to use in my home. Thank you Pure Edit.
25 september 2024
Svar från The Pure Edit
Hello Joan & Barry,
Thank you for taking the time to leave us a review.
We're delighted to hear such positive feedback! We look forward to welcoming you back to The Pure Edit for future interior projects.
Many thanks from the team at The Pure Edit.
Terrific Fabrics and Sample Service
Terrific Fabrics and Sample Service
Lovely range of fabrics Beautiful designs . 4 samples sent free of charge and we are going to choose one of them for curtains.
2 oktober 2024
Svar från The Pure Edit
Hello Maureen,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with your samples and managed to make an order for your curtains. If you require any future assistance, please do not hesitate to contact us!
Many thanks from the team at The Pure Edit.
Phoned the customer service line
Phoned the customer service line, fast accurate resolution brilliant, all companies should act this way
30 september 2024
Svar från The Pure Edit
Hi Eric,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are happy with our customer service! We look forward to welcoming you back in future.
Many thanks from the team at The Pure Edit.
Professionally solved delivery issue
There was an issue with the delivery however The Pure Edit kept trying to find a solution. Very professional with good service. Lovely products!
25 september 2024
Svar från The Pure Edit
Hello,
Thank you for taking the time to leave us a review.
We hope that your issue was quickly resolved and you are happy with your purchase. We look forward to welcoming you back to The Pure Edit for future interiors projects.
Many thanks from the team at The Pure Edit.
Svar från The Pure Edit
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear that your samples arrived swiftly.
If you require any future help, please do not hesitate to reach out to a member of our team.
Many thanks from the team at The Pure Edit.
Great customer service
Ordered some wall paper samples. They’re beautiful. Was sent the wrong colour for one of them. I contacted the pure edit and the correct sample was sent straight out.
I’m just about to ordered 2 different wallpapers just wish I could buy more!
17 september 2024
Svar från The Pure Edit
Hello Georgie,
Thank you for taking the time to leave us a review.
We're delighted to hear that your sample order was corrected.
We hope you are happy with the two wallpaper orders you've placed.
We hopefully look forward to welcoming you back in future.
Many thanks from the team at The Pure Edit.
Svar från The Pure Edit
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear that your delivery ordered with you quickly.
Many thanks from the team at The Pure Edit.
Great service
Great service. The samples arrived within a few days of ordering. Thank you
13 september 2024
Svar från The Pure Edit
Hello Lianne,
Thank you for taking the time to leave us a review.
We're delighted to hear that your samples arrived quickly and you were satisfied with the service we've provided.
Many thanks from the team at The Pure Edit.
really slow delivery and no…
really slow delivery and no communication to explain why or when to expect the delivery
9 september 2024
Svar från The Pure Edit
Hi Joanna.
Thank you for taking the time to leave a review, we really do appreciate all feedback.
I'm so sorry to hear that delivery of your items was slow. Unfortunately, due to a surge in demand over our busy sale period some shipments were slightly delayed and we can only apologise for this as this is not the level of service we typically deliver to our customers.
If you do choose to shop at The Pure Edit again in the future, we'd relish the chance to deliver the top-quality experience that we strive to deliver at all times.
Best wishes, The Pure Edit
My go to fabric company for quality at great prices…
I absolutely love this company as my go to for real quality fabric. They have so many colours to choose from and patterns to mix and match with. And as an added bonus you can choose free samples when you make a purchase so if you are unsure this is a great way to ensure you make the right choice.
They also sell co ordinating paint which to me is a great plus.
I highly recommend them.
5 september 2024
Svar från The Pure Edit
Hello Julie,
Thank you for taking the time to leave us a review.
We're delighted to hear that we are your 'go to'!
We pride ourselves in offering a great range of useable, simple and beautiful designs at affordable prices.
We hope we continue to do you proud!
Many thanks from the team at The Pure Edit.
Gorgeous Curtains
Gorgeous curtains, they look fantastic. So pleased. Will definitely shop at Pure Edit again.
3 september 2024
Svar från The Pure Edit
Hello Emma,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with your curtains!
We hope to welcome you back to The Pure Edit in future.
Many thanks from the team at The Pure Edit.
Curtains came really qiuickly but…
Curtains came really qiuickly but waited for wallpaper along time & had to email u in the end maybe a message saying it will b arriving later would of saved me worrying
22 augusti 2024
Svar från The Pure Edit
Hello Lorna,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with your curtains and apologise for the delay with your wallpaper.
We hope you are now satisfied with your product and hope to welcome you back to The Pure Edit for future interiors projects.
Many thanks from the team at The Pure Edit.
Well made and great value.
28 augusti 2024
Svar från The Pure Edit
Hello Deirdre,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with our product and value.
Many thanks from the team at The Pure Edit.
I thought delivery expensive but
I thought delivery expensive but, it arrived on a roll, beautifully packaged & very quickly so, well worth it to have the fabric that I had been looking at for months & that coordinates with everything that I had put together.
27 augusti 2024
Svar från The Pure Edit
Hello Alison,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied overall with your purchase.
Many thanks from the team at The Pure Edit.
I ordered many samples for my new home.
I ordered many samples mainly stone, pink and blue colours. The beautiful swatches arrived promptly, and I am very pleased with my choices.
We have not moved into our new home yet, but I am looking forward to having pure Edit fabric in my new home.
9 augusti 2024
Svar från The Pure Edit
Hello,
Thank you for taking the time to leave us a review.
We are delighted to hear that you are satisfied with your samples.
We hope that you've made your new house a beautiful home and hope to feature with some of our designs!
Many thanks from the team at The Pure Edit.
Beautiful fabric, good price, great service
Sent several samples promptly. I ordered several metres of my chosen fabric and it arrived very well wrapped. Quality is excellent.
6 augusti 2024
Omdöme utan inbjudan
Svar från The Pure Edit
Hello Helen,
Thank you for taking the time to leave us a review.
We are delighted to hear that you are happy with our service, product and delivery.
We hope to help you again on future interior projects!
Many thanks from the team at The Pure Edit.
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