Callum was fantastic. He went the extra mile to deliver what mattered to the tenants whilst also going above and beyond for myself the landlord. Excellent comms, high sense of ownership.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The Personal Agent has been managing my property for a number of years. The staff are always very pleasant, professional and prompt to deal with queries.I have complete confidence in them and would th... Se mer
The lettings dept have always been a delight to deal with but after my boiler decided to die because it was the first chilly day of Autumn, I had a problem. The Personal Agent only dealt with the... Se mer
We have several properties which The Personal Agent manage for us. I deal with Becky mainly who always deals with matters quickly and efficiently and i find their service very good.
Företagsinformation
- Mäklare
- också i
- Hyresförmedling
Skrivet av företaget
Established in 2004, The Personal Agent has grown to be the most successful independent estate agent in the area. With five interlinked branches covering Epsom, West Ewell, Stoneleigh, Banstead and the surrounding regions, you'll have the combined strength of a multi-branch team working for you, no matter whether you're looking to sell or buy, rent, let or invest. The Personal Agent was founded on the principle of going the extra mile, which is why we pride ourselves on taking a personal interest in your property needs and taking personal responsibility for every aspect of your purchase, let or sale. o Epsom's market leading agent for sales. o Established for 13 years o 5 sales and lettings branches. o Advertise to millions of potential buyers and tenants on Rightmove, Zoopla, Prime Location, OnTheMarket and our own website. o Premier marketing with professional photographs and floorplans as standard, and glossy brochures, aerial photography and video walk-throughs where appropriate, all for free. o Dedicated sales progression team o In-house mortgage brokers, energy performance consultants and removals With thousands of registered buyers and tenants and several hundred successful sales and lettings every year, our friendly team is one of the most experienced and professional in the region. For well over a decade our founders, managers and staff have lived and worked in the area, so not only do we know it like the back of our hands, but we also take our community responsibility seriously - supporting local charities such as The Children's Trust in Tadworth, Action for AT and Age Concern. We also support many of the local schools with sponsorship for their events including Wallace Fields infant and juniors, Stamford Green primary and Rosebery girls school.
Kontaktuppgifter
2 West Street, KT187RG, Epsom, Storbritannien
- 01372 745 850
- epsom@thepersonalagent.co.uk
- www.thepersonalagent.co.uk
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A great company to deal with
A great company to deal with, very helpful staff and special thanks to Becky Moore for speedy responses and help. Keep up the great work.
12 mars 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Simon,
Thank you for your kind review! We're delighted to hear you had a great experience with our team. Becky will be especially pleased to know her quick responses and support made a difference. We really appreciate your feedback and look forward to assisting you again in the future.
Thank you to Becky of Epsom branch
Thank you to Becky Moore of the Epsom branch for her help with the issue that my tenant had. She kindly liaised with different parties and sorted the issue quickly.
12 mars 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Hoi,
Thank you for your kind review. We’re really pleased to hear that Becky was able to assist and resolve the issue quickly for you. She always goes the extra mile to help, and we’ll be sure to pass on your lovely feedback to her and the team in our Epsom branch. We truly appreciate your support.
Sarah has been very helpful and…
Sarah has been very helpful and thorough throughout
12 mars 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Thank you for sharing Lydia and for your 5 star review
Thank you
Thank you, Stephanie, for understanding our queries and promptly following up with the landlords. Your quick responses helped clarify how we should proceed with our property-related commitments. We really appreciate your swift action and support
12 mars 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Kannan,
Thank you for your kind review. We're delighted to hear that Stephanie was able to assist you and provide the clarity you needed. We'll be sure to pass on your lovely feedback to her. Your appreciation of her quick responses and support means a great deal to the team.
Excellent Service from Management Team
Stephanie the Lettings Administrator has provided excellent service throughout the start of my tenancy, making the moving in process quick and easy as well as handling document for the old tenants incredibly swiftly. Would definitively recommend.
11 mars 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Thank you for your wonderful review. We’re delighted to hear that Stephanie provided such excellent support during the start of your tenancy and helped make the moving-in process smooth and straightforward. We’ll be sure to pass on your kind feedback to her. Thank you also for your recommendation—we really appreciate it.
The help I experienced from Stephanie…
The help I experienced from Stephanie was excellent. She managed me through the end of tenancy, helping me with all my questions promptly and looking after my tenants. Thank you Stephanie
2 mars 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Philip,
Thank you for sharing your experience with Stephanie, she really appreciates it.
I had a really great experience working…
I had a really great experience working with this estate agency. The whole team was friendly, professional, and very helpful throughout the entire process. They kept me updated regularly and were always quick to respond whenever I had questions.
What I appreciated the most was how smooth and stress-free they made everything. Buying/selling property can be complicated, but they guided me through every step and made it much easier than I expected.
I would definitely recommend them to anyone looking for a reliable and trustworthy estate agent.
20 februari 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Daniel,
Thank you for the kind review and for taking the time to share your experience.
We’re really pleased to hear that you found the team friendly, professional, and helpful throughout the process. Our aim is always to make buying or selling a property as smooth and stress-free as possible, so it’s great to know that our communication and support made a positive difference.
We truly appreciate your recommendation and thank you again for choosing The Personal Agent.
Worth considering as your first option
Glad we sold our property with The Personal Agent in Epsom. We had honest and expert advice from the offset after struggling to sell for 3 months with another agent. The personal agent created a beautiful video of our property which I feel really did help our sale. They also suggested what would and wouldn’t work and gave an honest breakdown of the current market. Many thanks to Richard for his honesty, professionalism and reassurance throughout the sale process.
I felt they communicated well with us as sellers, although we didn’t get enough feedback from viewings in general, but when we did have a successful viewing it was well communicated.
Sarah from after sales was excellent and communicated well, liased with us effectively, took our concerns seriously and called back when she said she would.
Overall, very happy we switched over to the Personal agent and can honestly say, the Epsom team were excellent.
6 mars 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Thank you for taking the time to leave such a thoughtful review and, most importantly, thank you for trusting us with the sale of your home.
We’re really pleased to hear that Richard’s honest advice and professionalism helped guide you through the process, and that the marketing — particularly the video — helped showcase your property so effectively. We’ll also be sure to pass on your kind words to Sarah in our after sales team; she’ll be delighted to know her communication and support made a difference.
We appreciate your feedback regarding viewing updates and will certainly take this on board as we continue to improve our service.
It was a pleasure working with you, and on behalf of the whole Epsom team, we wish you all the very best for the future.
I used The Personal Agent (Epsom Branch…
I used The Personal Agent (Epsom Branch - Lettings) recently and cannot fault the professionalism, friendliness and expertise of these people - specifically Callum who made the process seamless with up to date communication all the way from beginning to end. Callum and his team were wonderful and I'd highly recommend him and The Personal Agent again to anyone looking at letting / selling.
6 mars 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our team professional, friendly, and helpful throughout the process.
Callum will be especially pleased to hear your feedback, and we’re glad he was able to make everything seamless while keeping you well informed from start to finish.
Your recommendation means a great deal to us. If we can assist you again in the future, whether with letting, selling, or any property advice, we’d be more than happy to help
The Stoneleigh branch team are superb…
The Stoneleigh branch team are simply brilliant. The marketing is absolutely top grade, their market insights and knowledge is excellent, and they are constantly going the extra mile to support their clients. We bought our house from them 10 years ago, and I knew if we ever came to sell I’d go straight back to them, but they have genuinely surpassed my expectations. Thank you
3 mars 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Claire,
Thank you for your kind review and for choosing to come back to us after all these years — it really means a lot.
We’re delighted to hear that the Stoneleigh team exceeded your expectations and that you were pleased with the marketing, market insight, and support throughout the process. Providing the best possible service to our clients is always our priority, so it’s wonderful to know that came across.
Thank you again for trusting us with your home, and we wish you all the very best for the future
Brilliant service from Steph!
Thank you to Stephanie for all her help with our house move! For our first home, the personal agent have been great and always available to help or answer any questions.
I’ve been in regular contact with Steph both via email and over the phone, and she is always so helpful, responds to any questions really quickly, and goes the extra mile to ensure we have everything we need; something as first ‘timers’ we couldn’t have asked for more and really appreciate. Thanks so much for your help!
3 mars 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi
Thank you so much for your kind words! It was a pleasure helping you with your first home, and we're so glad Steph was able to support you throughout the process. Wishing you all the best as you settle in!
We’ve just moving into our new property…
We’ve just moving into our new property and wanted to share how positive our experience has been with the letting agent. From the initial viewing right through to moving in,Ethan Haddon was professional, friendly, and incredibly helpful. He answered all our questions promptly, kept us well informed throughout the process, and made everything feel straightforward and stress-free. It really made a difference during what can often be a busy and overwhelming time. Thank you for the excellent service — we really appreciate it!
3 mars 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi John,
Thank you so much for your lovely review — we really appreciate you taking the time to share your experience.
We’re delighted to hear that Ethan was able to make the process smooth and stress-free for you. Moving home can certainly be a busy time, so it’s great to know his support and communication made a positive difference.
We hope you’re settling in well and enjoying your new home. If you need anything at all, please don’t hesitate to get in touch — we’re always here to help.
Callum was incredibly friendly
Callum was incredibly friendly, approachable, and genuinely kind throughout our lettings process. He was always happy to answer our questions, kept us well informed.
We really appreciated his patience, professionalism, and personal touch. We wouldn’t hesitate to recommend the team to anyone looking for supportive and reliable estate agents. Thank you again for everything!
26 februari 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Charlie,
Thank you very much for your kind words. We truly appreciate your feedback and are so pleased to hear you had a positive experience with our team. Your support and recommendation mean a great deal to us
Excellent Service
A big thankyou to the personal agent team especially John & Mark at the Banstead office on the sale of my house but also on finding me a new home, great communication, reliable, responsive and totally professional. Really appreciate all the continued help.
26 februari 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Thanks Marise, Its been a pleasure to work for you, and good luck in your new home
Kai @ The Personal Agent.
I had a great experience working with Kai during my property search. He was professional, responsive, and transparent throughout the process, always keeping me informed and answering my questions.
His calm, proactive approach made everything feel smooth and well managed. I would highly recommend Kai to anyone looking for a reliable and trustworthy estate agent.
25 februari 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Thank you for your kind words Jack and 5 star review, Kai is over the moon
We have had a very positive experience…
We have had a very positive experience with the Personal Agent, dealing mainly with John and Mark. Very comprehensive communications together with a great level of professionalism at all times
25 februari 2026
Omdöme utan inbjudan
Svar från The Personal Agent
That is great to hear George, and thank you for taking the time to share.
Sarah in Sales Progressions is a star!
Sarah was exemplary throughout our sale. She moved the process along at pace, always with attention to detail and a pragmatic, solutions focused approach. She was instrumental in finding practical ways forward for the benefit of the entire chain and maintained clear, consistent communication from start to finish.
She is a real credit to The Personal Agent and, without doubt, the reason I would confidently recommend this firm to anyone selling their home.
24 februari 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Thank you so much for your wonderful feedback — it truly means a lot.
We’re absolutely delighted to hear that you had such a positive experience with Sarah. She takes great pride in keeping things moving while making sure every detail is looked after, so your comments will mean the world to her. Property chains can be challenging at times, and we’re so pleased her pragmatic, solutions-focused approach made a real difference for you.
On behalf of everyone at The Personal Agent, thank you for your trust and for recommending us so confidently. It was a pleasure to support you through your sale, and we wish you all the very best in your next chapter
Fast and friendly letting service
Just wanted to say thanks to the team at The Personal Agent in Epsom for setting me up with my new flat I've just moved into. The staff in the branch have been helpful everytime I've visited, and Ethan specifically has been very helpful and responsive as my letting agent via email and phone.
Also wanted to say thanks to Becky for being responsive to any issues raised since I've moved in, thanks!
23 februari 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Thank you so much for your lovely message! We’re so pleased to hear you’re settled into your new flat and that you had a positive experience with the team in Epsom. It’s always our aim to make the moving process as smooth and stress-free as possible, so your feedback really means a lot.
We’ll be sure to pass your kind words on to Ethan — he’ll be delighted to know his help and responsiveness made a difference. Wishing you every happiness in your new home, and please don’t hesitate to get in touch if you ever need anything.
Huge thanks to Callum
Callum has made the whole process super smooth and easy.
Always replying fast to emails and questions I have had about any of the properties.
Me and my partner have now found our perfect flat and we cant thank Callum enough!
2 februari 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Dana,
Thank you so much for your incredibly kind words.
It was an absolute pleasure assisting you and your partner throughout the process. I’m delighted to hear that you’ve found your perfect flat — that’s exactly the outcome we always hope for!
Wishing you both all the very best in your new home, and please don’t hesitate to get in touch if you ever need anything in the future
House Sale
Many thanks to Sarah Goddard from Personal Agent Epsom.
Great service, friendly and polite during the stressful process of selling. Highly recommend.
20 februari 2026
Omdöme utan inbjudan
Svar från The Personal Agent
Hi Deborah,
Thank you so much for your lovely message — it truly means a lot.
It was an absolute pleasure helping you through the sale of your home. I know how stressful the process can feel at times, so I’m really glad I was able to make it a little easier for you.
Wishing you all the very best for your next chapter, and please do keep in touch if I can help with anything in the future.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.