Excellent quality and prompt service superb engraving. This is my second purchase from Lily and her team whose advice on what to choose was extremely well advised. The Parker is marvellous and... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So nice to find a modern company with the personal touch. I phoned them with a query and (shock, horror) a human being answered the call! Absolutely no robots whatsoever. Will definitely use again if... Se mer
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I'd seen reviews about them being legit, but their shipping system being bad. I took a chance anyways, and my order was supposed to be dispatched in two days, but after ten days they hadn't been dispa... Se mer
Swift delivery + Great pricing, thanks. Wish the packaging was a bit more secure, but otherwise all are good.
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Företagsinformation
Om The Online Pen Company
Informationen kommer från olika externa källor
Since starting out in 2006, The Online Pen Company has grown from a small, specialist fine-writing retailer, to a market leader in pens, stationery and art supplies. Now with worldwide shipping, a team of committed and enthusiastic staff and a range of over 7,000 products, all whilst still maintaining the easy to use, simple to deal with values we were founded on.
Whether you're looking for luxury ballpoint, rollerball or fountain pens as gifts, restocking the office or home with pencils, fineliners, marker pens and highlighters or ready to get creative with crayons, pastels, chalk and colouring, we should have something for you, and a whole lot of other stuff too.
Kontaktuppgifter
Unit 5 Barracks Road, Sandy Lane Industrial Estate, DY13 9QB, Stourport-on-Severn, Storbritannien
- 01299 826744
- pens@theonlinepencompany.com
- www.theonlinepencompany.com
4,4
Utmärkt
14 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 60 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
DELIGHTED WITH MY PURCHASE
5 juni 2026
Lovely item, good price
Purchased a Kaweco sport and various cartridges. Great price with an extra 10% off. There was a little wait for the item, but this was explained at purchase. Would definitely use again. Quality products at a good price.
2 juni 2026
No communication
I placed an order on 16 June 2026. The order status has remained at "being delivered to us. I appreciate it needed to be sourced from another supplier and I was given a lead time of 10 days. Last Thursday I messaged using the "contact us" link, last Friday I sent an email, followed by 2 further emails and I have also messaged on Instagram and had no reply. A previous review reply you state you have a 24 hour SLA on replying to comms. I would like to cancel my order and receive a refund as I am concerned that the order will not be fulfilled. You need to manage customers expectations better !!
30 juni 2026
Omdöme utan inbjudan
Good Quality.
Great price and although delivery was a little late I was very pleased with the goods and service.
2 juni 2026
I’ve placed an order with this company…
I’ve placed an order with this company and have tried to get an update on my order with none forthcoming five emails later and still waiting. I’m getting increasingly upset and I would advise people have nothing to do with this company at All. The delivery should have taken place by now but not
24 juni 2026
Omdöme utan inbjudan
Svar från The Online Pen Company
Hi Gary,
Thank you for your review.
I have looked into this and I can see you have sent 2 emails, both were sent today, we do have a 24 hour response window so you should receive an update shortly.
Kind regards,
The Online Pen Company.
I contacted the seller due to a…
I contacted the seller due to a non-delivery of Parker-compatible ballpoint refills. I received a rapid reply and apology and the goods were delivered promptly thereafter.
Godd customer service is sometimes more eevident and appreciated when something goes awry and there is a satisfactory resolution. I would certainly recommend this company.
25 mars 2026
Good Customer Service
Excellent range of products. Really good customer service.
15 juni 2026
Omdöme utan inbjudan
Great customer service
I've used this company for quite some time now and have always had great service. I recently had an issue with an order, which was swiftly rectified by Lily. Very good customer service.
12 juni 2026
Omdöme utan inbjudan
Prompt delivery and great pricing.
12 maj 2026
Online Pen Company sent wrong item, denies it and ghosts me
I was sent a different journal than the one I ordered. I have bought over 6 journals from here over the last few years, but when I received the latest one, the company denied they sent me a different one than was advertised and that I had bought. I sent pictures of my last 6 journals and the recent one purchased and showed how it was different. They denied the photographic evidence and said I got the same one as I ordered. This outright lie caused me to call them out on their underhanded business practices, but they never responded. Just like a coward they ignored everything.
I will never buy from here again, and will turn everyone I know who looks for writing supplies away from this shady organization.
7 maj 2026
Great gift
The journal was purchased as a gift and looked great. It has some slight damage which happened in transit but I contacted the customer service team who arranged a replacement. It arrived and was perfect. These things happen but what matters is how the company handles it. Lily in the customer service team was great. Would recommend this company
23 april 2026
Refills Arrived and Work Well
Refills arrived, am glad to be able to use the pen again. Had been unable to find the refill anywhere near me. Thank you!
5 maj 2026
Quality products
Quality products , arrived quickly and was well protected for it's delivery
5 maj 2026
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