Excellent quality and prompt service superb engraving. This is my second purchase from Lily and her team whose advice on what to choose was extremely well advised. The Parker is marvellous and... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So nice to find a modern company with the personal touch. I phoned them with a query and (shock, horror) a human being answered the call! Absolutely no robots whatsoever. Will definitely use again if... Se mer
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I'd seen reviews about them being legit, but their shipping system being bad. I took a chance anyways, and my order was supposed to be dispatched in two days, but after ten days they hadn't been dispa... Se mer
The journal was purchased as a gift and looked great. It has some slight damage which happened in transit but I contacted the customer service team who arranged a replacement. It arrived and was perfe... Se mer
Företagsinformation
Om The Online Pen Company
Informationen kommer från olika externa källor
Since starting out in 2006, The Online Pen Company has grown from a small, specialist fine-writing retailer, to a market leader in pens, stationery and art supplies. Now with worldwide shipping, a team of committed and enthusiastic staff and a range of over 7,000 products, all whilst still maintaining the easy to use, simple to deal with values we were founded on.
Whether you're looking for luxury ballpoint, rollerball or fountain pens as gifts, restocking the office or home with pencils, fineliners, marker pens and highlighters or ready to get creative with crayons, pastels, chalk and colouring, we should have something for you, and a whole lot of other stuff too.
Kontaktuppgifter
Unit 5 Barracks Road, Sandy Lane Industrial Estate, DY13 9QB, Stourport-on-Severn, Storbritannien
- 01299 826744
- pens@theonlinepencompany.com
- www.theonlinepencompany.com
4,4
Utmärkt
14 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordering was easy
Ordering was easy, the pen arrived promptly and was as described. Thank you
6 december 2025
Parker Jotter Ballpoint
The pen was exactly as described and the engraving was very clear and accurate. We ordered two which were ideal Christmas gifts.
6 december 2025
A Great Resource
The heavily discounted limited edition tin of Posca Pens was a present for my granddaughter. I could not have afforded full price and greatly appreciate the discount Fridays from this company. Everything I have bought from them has been of excellent quality. This company has excellent customer service and is a great resource. I can highly recommend
21 november 2025
Did not receive spare refill as…
Did not receive spare refill as advertised, sent E-Mail got reply check under pen sleeve in box which I already did sent reply back nothing came back
4 december 2025
Excellence
The product - pen set - cross - beautiful and swift delivery. Pens are excellent.
5 december 2025
Purchases are of a great quality and…
Purchases are of a great quality and delivered promptly.
5 december 2025
Items arrived eventually
Items arrived eventually. Though I selected the Royal Mail 48 delivery option, the item took a long time to actually be dispatched.. I emailed several times for updates and never got any communication back from customer services. Any form of communication to let me know my order was actually being processed or to set my expectations on a delivery date would have been great, but instead, having never heard of the website before and fearing the items would never arrive, I was very close to requesting a charge-back with the bank.
4 december 2025
Great product / good price / speedy…
Great product / good price / speedy safe delivery
4 december 2025
Wanted a top of the range Parker…
Wanted a top of the range Parker fountain pen for a fortieth birthday present. Just what was required with an amazing service.
1 december 2025
Hick up this time normally excellent service
Normally excellent service but the inscription on the pen this time you could hardly see
3 december 2025
A good choice for a Christmas gift
Great service and a great product. More importantly the recipient of the beautifully packaged personalised Cross pen for Christmas was absolutely delighted.
14 november 2025
Nice company to deal with
Easy to deal with, the items were as described and arrived safely and swiftly.
2 december 2025
A beautiful pen
Graf von Faber-Castell Classic Anello Fountain Pen - Black Platinum Trim.
It’s a beautiful pen and writes with the lightness, glide, ease and flow you’d expect of this class of instrument.
Arrived as promised, great service.
1 december 2025
I think communication needs to be…
I think communication needs to be improved . It could potentially avoid customers needing to get cross
I have recd my refund
Thank you
Best wishes for 2026
11 november 2025
Detta är Trustpilot
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