This case was for an existing client who continues to return to The Mortgage Lender because of the outstanding service, speed, and efficiency they consistently receive. This level of service is... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Poor retention strategy, they are just milking landlords when they come off their 5 year fixed rate offer periods. A totally unsympathetic approach to landlords. They couldn't even agree any sort of p... Se mer
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Lots of lenders in the specialist space get the underwriting process wrong. Too often it becomes convoluted and questions are asked which delay the process but have little bearing on the decision maki... Se mer
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Common sense and real life lending is what you get with The Mortgage Lender. When a client's circumstances don't quite suit the High Street lenders you can count on The Mortgage Lender to look at the... Se mer
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Företagsinformation
Skrivet av företaget
People in our industry talk about ‘specialist lending’. And sure, technically that’s what we do, but ‘specialist’ isn’t how we see ourselves. Ditch the industry chat and our business is simple — it’s just lending for Real Life. We're here to help people in unique situations buy the home of their dreams and support our customers. Ours is a world of individuals - everyone is unique. We help people with unique circumstances into the homes of their dreams. Supporting the self-employed, the entrepreneurs, the help-to-buyers, and the buy-to-letters - that’s real life lending.
Kontaktuppgifter
Floor 10, 40 Leadenhall Street, EC3A 2BJ, London, Storbritannien
- 0344 257 0416
- marketing@themortgagelender.com
- www.themortgagelender.com
4,1
Bra
912 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
AVOID.I am so frustrated and…
AVOID.I am so frustrated and disappointed.
It took over 2 months to process an application. Kept coming back for additional documents with 7-10 day turnaround after each time info was sent.
Eventually we were told that underwriter is satisfied but for the final decision we need our financial statements to be signed by an accountant that holds acceptable qualification for TML( they didn't accept MAAT registered accountant). We paid additional £600 for all our financial statement to be signed by a different accountant.
To our surprise we were declined an offer without explanation. They knew our details from outset, why they've waited 9 weeks and for us to spent £600 to decline anyway is a mystery.
Felt like a scam.
4 december 2024
Omdöme utan inbjudan
Svar från The Mortgage Lender
Hi Ernesta, Thank you for taking the time to share your experience with us. I’m sorry to hear that our decision did not meet your expectations. We understand that this may be disappointing for you. We would like to encourage you to speak with your broker to understand your options moving forward. Thanks, Cara
A sensible approach to underwriting.
27 november 2024
Svar från The Mortgage Lender
Hey, We’re so happy to have been able to help. Thanks for the 5 star review! Thanks, Toni
I had issues with a previous lender
I had issues with a previous lender. TML took a common sense approach. My BDM Kaylee Foley was excellent in helping me get the case looked at prior to me submitting to avoid a hard foorprint.
28 november 2024
Omdöme utan inbjudan
Svar från The Mortgage Lender
Hey Aila, We’re so happy to have been able to help and will share your comments with Kaylee. Thanks for the review. Thanks, Neil
So helpful!
The Mortgage Lender are one of the easiest buy to let lenders to work with. Their system is user friendly, and their packaging requirements are fair, and not excessive. Jo Gee is by far one of the best underwriters in the industry - she is efficient, and always so helpful! Huge thanks to Sarah McCawley too!
27 november 2024
Omdöme utan inbjudan
Svar från The Mortgage Lender
Hey Lisa, Thanks for leaving such an amazing review and calling out the great service you received from Jo and Sarah. We’ll be sure to pass on the feedback. Thanks Neil
Had a case that we were struggling to…
Had a case that we were struggling to place and TML looked at it with common sense and agreed to lend. Client couldn't be happier so thanks for being very understanding and processing efficiently!
11 november 2024
Omdöme utan inbjudan
Svar från The Mortgage Lender
Hey Robert, Thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service and we look forward to helping you and your clients again. Thanks, Neil.
Will lend where others won’t.
27 november 2024
Omdöme utan inbjudan
Svar från The Mortgage Lender
Hey Brett, We’re delighted to have been able to help you. Thanks, Neil
I accessed TML via Dynamo NEVER again
I accessed TML via Dynamo, I NEVER use a packager for exactly the reasons experienced on this occasion however as the deal was exclusive I allowed myself to be convinced. Entire Process was painfully slow, to the point where the client paid thousands extra in additional stamp duty after the budget pushed through changes overnight, yet this case would have been across the line a full 4-6 weeks prior to this if we had had better service.
30 maj 2024
Omdöme utan inbjudan
Svar från The Mortgage Lender
Hey Samantha, Thank you for taking the time to get in touch with us and leave us this feedback. I'm sorry on this occasion you feel your experience wasn’t the best. We’ll feed this back to the relevant teams. Thanks, Laura
Getting cases through with you is…
Getting cases through with you is really painful. I honestly feel like you don’t want to lend. Your underwriters are terrible
7 november 2024
Omdöme utan inbjudan
Svar från The Mortgage Lender
Hey Lewis, Thank you for taking the time to get in touch with us and leave us this feedback. We are always keen to hear how our broker partners find working with us. I'm sorry on this occasion you feel your experience wasn’t the best. We’ll feed this back to the relevant team. Thanks, Neil
clunky and slow
Very clunky in terms of every dip being reviewed and taking 5 working days for anything back, and then if outgoings dont match having to resubmit. Would only use if it was the last option available. It was hard to even pick a product as you have to work out yourself what applies to them rather then the credit check being done and the system offering what is available. Just when you think youve got to the end goal, TML require solicitors to complete full searches and provide and EPC, non of which is stated in the application process or criterea.
Staff are friendly and helpful over the phone though
27 november 2024
Omdöme utan inbjudan
Svar från The Mortgage Lender
Hey Jack, Thank you for sharing your feedback. We understand that your experience with us was not up to your expectations, and we are sorry for any inconvenience caused. Please know that we take your feedback seriously, and we will make sure to pass it on to the relevant team. Thanks.
Love the Mortgage Lender
Love the Mortgage Lender! common sense and trying to lend! Stephanie is a credit to you
25 november 2024
Omdöme utan inbjudan
Svar från The Mortgage Lender
Hey Craig, We’re delighted to have been able to help and will pass on your comments to Stephanie. Thanks for the 5-star review. Thanks, Neil
Policy and processing get a thumbs up!
Really favourable policy for some unique / tricky scenarios, and good rates compared to others in this sector.
Processing is always slick.
A very good lender.
27 november 2024
Omdöme utan inbjudan
Svar från The Mortgage Lender
Hey AJ, We’re delighted you’ve taken the time to leave us such a great review and 5 stars! We hope we can continue to help you and your clients in the future. Thanks, Neil
Self employed income
TML took a pragmatic approach to assessing clients income.
15 november 2024
Omdöme utan inbjudan
Svar från The Mortgage Lender
Hey Alan, We’re delighted to have been able to help. Thanks for the 5-star review. Thanks, Neil
Svar från The Mortgage Lender
Hi Dave, We’re sorry to hear that you feel you have had a poor experience with us. We’d like to discuss this further. Please get in touch with us through one of the ways listed here to allow us to look into this.
https://themortgagelender.com/customers/customer-complaints
Fraser
I’m not happy to be honest as a lender…
I’m not happy to be honest as a lender they are fine however my mortgage hasnt been on my credit file for over a year! Constantly back and forth between lender/Experian/clearscore etc etc to get nowhere!
7 november 2024
Omdöme utan inbjudan
Svar från The Mortgage Lender
Thank you for reaching out to us. We understand that you have concerns regarding your mortgage. We would encourage you to speak with your broker in the first instance and they can provide guidance on next steps. Thanks for choosing TML. Toni
Total soft touch
Total soft touch! My ex wife stopped paying the mortgage in December 23 and it's taken til now for there to even be a suggestion of repossession! Financial abuse is a very real thing and companies like the mortgage lender facilitate the abusers power through a total lack of action!!
4 november 2024
Omdöme utan inbjudan
Great Service and speed to offer
Easy to use online system, kept informed and very fast to offer!
3 november 2024
Omdöme utan inbjudan
Svar från The Mortgage Lender
Hey, we appreciate your feedback. We look forward to being able to help you with more client cases in the future. Thanks, Neil
TML response to several changes on Ltd Co BTL purchase.
There were a number of changes to a Ltd Co BTL purchase and TML carried them out with personal contact from the underwriter.
Very happy with the service from TML.
25 oktober 2024
Svar från The Mortgage Lender
Hey, we’re so happy to have been able to help. Thanks for the review. Thanks, Neil
Their communication was clear andThey answered all my questions thoroughly and kept me updated at every step, which really eased my concerns
Their communication was clear and prompt, making the entire process smooth and efficient. They provided valuable guidance at every step, The team was professional and responsive, addressing any concerns I had quickly. Their willingness to assist and answer questions gave me confidence throughout the transaction. Overall, I found the experience to be excellent and would highly recommend them to others
22 oktober 2024
Svar från The Mortgage Lender
Hey Bachar, Thank you so much for your great feedback and 5 stars! We’re thrilled to hear that you’re happy with our service and we look forward to helping you and your clients again. Thanks, Toni
Sensible Underwriter
Great service , app to offer in less than 3 weeks . Clear instructions on requirements 👌🏻
3 oktober 2024
Omdöme utan inbjudan
Svar från The Mortgage Lender
Hey Lee, We always welcome feedback and delighted to see you rated the service you received 5 stars. Gillian
Svar från The Mortgage Lender
We're pleased to have been able to support. Thanks for the review. Gillian
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