From ordering to delivery I have received first class service. The delivery gentlemen, Rubel and Surwinder, were so lovely and helpful and ensured I was happy with my furniture. Incidentally the mid c... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had an issue with my order, and trouble contacting them as the opening times under the 'call us' heading are listed as 9-6, however the lines close at 5. Was called back after my initial review by Roy... Se mer
Excellent service from ordering to delivery. They are great at keeping you informed every step of the way after you place your order. This even goes as far as the delivery driver ringing the night b... Se mer
Poor quality items for the price paid and customer service is non existent, they don’t respond to emails or WhatsApp. Bought a side table that has a seam all the way up the back, a rattle like th... Se mer
Företagsinformation
Skrivet av företaget
The Furnshop - a UK based retailer offering & delivering quality furniture & designer home decor to customers based nationwide. Established long since 1998, TFS started off as a small shop fitting company in Leicester & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service. Being a Family run business our business ethics revolve around care & commitment. A customer buying from TFS by default becomes a part of our humongous TFS family and enjoys dedicated support throughout. We pledge to do everything possible to make your online shopping a happy & memorable experience. We consistently work hard give you a real superstore experience and to make this possible we have cherry picked a grand selection of UK most quality conscious Brands & we continue adding the best furniture & home decor designs to our premium catalogue. We take pride in our service & treat our customers the way we liked to be treated our selves. Our experience in the industry allows us to understand customer expectations from a retailer and we leave no stone unturned to meet our customer demands. If you wish to order from us or have any queries regarding our product services & policies, feel free to email us on hello@thefurnshop.co.uk. If you wish to visit us in person and view our products in the flesh, we welcome to our beautiful showroom based in Leicester City Centre.
Kontaktuppgifter
Grosvenor Works ,Grosvenor Street, LE1 3LR, Leicester, Storbritannien
- 0116 253 2565
- hello@thefurnshop.co.uk
- www.thefurnshop.co.uk
3,9
Bra
378 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 9 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent quality Bed well built and…
Excellent quality Bed well built and very stylish with excellent customer service, thank you.
3 juni 2024
Omdöme utan inbjudan
Delivery service was brilliant chairs…
Delivery service was brilliant chairs well made thankyou furn shop
28 maj 2024
Brilliant…
Everything that needed to be done was done without the need for me to ask. I was kept informed at every point of the process with very polite and friendly emails. The delivery happened exactly when and how I was told it would. Excellent company.
23 maj 2024
Omdöme utan inbjudan
My Treviso nest of tables arrived with…
My Treviso nest of tables arrived with no problems and are exactly what I wanted.
The delivery team were courteous and the curtesy call to see if everything arrived safely was welcome customer service.
I would definitely order from The Furnshop again.
21 maj 2024
Omdöme utan inbjudan
Great communication and great delivery team!
Great communication when there was a delay not of their fault. Great delivery team and follow up. Would highly recommend!
22 maj 2024
Omdöme utan inbjudan
TFS56057-Ordered a bed nearly two…
TFS56057-Ordered a bed nearly two months ago and paid, still waiting for it. Told it was stuck on a container in the conflict and would be in the warehouse on the 17th May, still no response from my emails to find out what is happening with it.Customer service person was rude when I called as though I was an inconvenience for enquirying when I might expect my item.
Now doubting this item will ever arrive, have asked for a refund in two weeks if not received.
Why sell items you cannot provide
22 maj 2024
Omdöme utan inbjudan
Svar från The Furnshop
Hi Lisa,
Thank you for posting a review and sorry to learn that you have not had a satisfactory shopping experience with us.
We at TFS try our best to deliver all our customers' orders on time, but sometimes things are not in our control as we depend on stocks from our suppliers.
As agreed, we have already processed the refund of your order.
If there are any further concerns or if we can be of any assistance, please do not hesitate to reach out to us on customerservice@thefurnshop.co.uk. We remain committed to ensuring your satisfaction and would welcome the opportunity to address any remaining issues.
Once again, we apologize for the inconvenience caused.
Regards,
TFS MANAGEMENT
Customer Service Excellent
Recently bought some furniture through this company and while assembling it, unfortunately had a broken part. The communication and help was excellent. New part now received and chest of drawers completed. Thank you.
17 maj 2024
Omdöme utan inbjudan
the delivery was on time the contact…
the delivery was on time the contact with the store was great
11 maj 2024
All good no complaints.
My wardrobe arrived when they said it would the delivery driver checked that the mirror wasn’t broken before leaving so all in all a good product at a good price.
15 maj 2024
Omdöme utan inbjudan
Excellent company
Excellent communication re delivery , well packaged and lively piece of furniture that meets all my expectations
15 maj 2024
Omdöme utan inbjudan
Very happy with the customer service…
Very happy with the customer service that I received from this company. Kept me updated all the time my order was in process and delivery. Happy customer.
14 maj 2024
Omdöme utan inbjudan
Dinning chairs as described
Dinning chairs as described, well packaged, would recommend.
10 maj 2024
Omdöme utan inbjudan
the furniture was great really pleased…
the furniture was great really pleased and they delivered on time.very well made and sturdy .
10 maj 2024
Omdöme utan inbjudan
Great prices and kept me informed
Great prices and kept me informed all the way. Delivered on time by a very polite and helpful driver.
11 maj 2024
Superb quality with professional…
Superb quality with professional communication and great delivery service thank you
9 maj 2024
Very Impressed with this Company
Impressed with the service from this company. The product was very good quality and easy to assemble. Looks great :))
1 maj 2024
Omdöme utan inbjudan
Very pleased with the bed I ordered
Very pleased with the bed I ordered, just as described and easy to assemble.
Looks great in my newly finished guest room.Was in stock and not long to wait for delivery.
Will order from you again. Thanks!
9 maj 2024
Omdöme utan inbjudan
Genuine business with good products and prices
The Furn shop had good product availability and a good price. The order was processed promptly and delivery was in line with expectations. A little more info near the delivery time would have been helpful but otherwise all good 😊
6 maj 2024
Omdöme utan inbjudan
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