A few things, we got the day ticket which does give you freedom to go up and ow the themes. But we changed boat due to high tide, them again told to get on an early boat for low tide; which was fi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought 2 tickets thru the app. They disappeared moments before boarding. Had to buy a new pair on the spot which are more expensive. Support thru the app is non existent to get my refund That's... Se mer
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We bought a 1-day Hop-on Hop-off for three adults (via their website) a month in advance, and were offered this with a discount of £12.75. Our ticket was checked as we boarded, then again on-board. A... Se mer
Företaget har svarat
When we had an issue with the tickets we purchased through the uber app (our fault), the customer service team were incredibly quick in getting back to us and offering us a solution. Very impressed an... Se mer
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Företagsinformation
Skrivet av företaget
Uber Boat by Thames Clippers is the fastest and most frequent fleet on the river. With departures every 20 minutes from London Eye right through to The O2, comfortable seating in indoor cabins plus outdoor back decks , you can see London's best attractions in style. Our Daily River Roamer ticket has been designed to make your day out in London easy and affordable with unlimited travel to and from West, Central and East Zone piers from 9am. Under 5s travel free. Or save over 10% online.
Kontaktuppgifter
Trinity Buoy Wharf, E14 0JY, London, Storbritannien
- 020 7001 2200
- web@thamesclippers.com
- www.thamesclippers.com
3,0
Medel
504 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely staff!
Me & my friend went on the Uber Boat yesterday evening, an amazing experience & the staff are so lovely, especially Ben, Sam & Chris!
21 januari 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello!
Thank you for your wonderful feedback!
We're thrilled you and your friend had an amazing experience aboard the Uber Boat. A big shoutout to Ben, Sam, and Chris for making your trip extra special—we’ll be sure to pass on your kind words. We look forward to welcoming you back on board soon!
Kind regards,
The Uber Boat by Thames Clippers
Left early from North Greenwich pier…
Left early from North Greenwich pier even though we were standing on the pier waiting. The sign said it was 2 minutes away. The driver saw us and still left early. Sunday, Jan. 19 around 7pm. This happens a lot on this service. Worst service ever!
19 januari 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your feedback, and we're sorry to hear about your experience at North Greenwich Pier.
To help us investigate this further, could you please provide more details about the specific sailing you were trying to board? You can reach us via our contact page at https://www.thamesclippers.com/info/contact-us/feedback-complaints.
Your input is invaluable in helping us improve our service, and we appreciate you bringing this to our attention.
Kind regards,
The Uber Boat by Thames Clippers Team
Even when there is an issue the way it…
Even when there is an issue the way it was sorted was excellent and staff are really helpful
If only other customer service departments were like this
16 januari 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello!
Thank you for your kind words! We're delighted to hear that our team was able to resolve your issue effectively and that you found our staff helpful. Providing excellent customer service is our top priority, and feedback like yours motivates us to continue delivering the best experience possible. We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The Uber Boat by Thames Clippers
Mi felicitación a esta empresa por…
Mi felicitación a esta empresa por tener personal de este nivel de excelencia.
Un 10 para Patricia!!
14 januari 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello!
We are very happy to hear that Patricia was very helpful and we have passed on your positive feedback!
Many thanks,
The Uber Boat by Thames Clippers Team
Boats great, app terrible
The boats themselves are great but the app is terrible - the “live” departure times have no relation to reality, and boats are often cancelled with no notice (either on the app or on their X account). As the boats often don’t stick to the scheduled timetable thus makes it very hit and miss knowing how long you’re going to have to wait (particularly unfun when it’s cold and wet in the winter and the waiting rooms at most stops don’t have heating).
13 januari 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers, we are sorry to hear you say your recent experience with us recently appeared to not meet your expectations.
Our services strive to ensure our punctuality meets the scheduled timetables, however there are times when delays/ cancellations occur that are outside of our control.
If you have not already done so, please reach out to us using our feedback form and a member of our team will be happy to investigate this for you.
Regarding our app, we value your feedback. Our teams are working on a newer version which will allow a more up to date live information. This is within the final stages ensuring this is working as effectively as we would expect before its release for wider public use.
Thank you for taking the time with your comments.
Kind regards
Uber Boat by Thames Clippers Team
We had a fantastic day in London via…
We had a fantastic day in London via Uber Boat Thames Clippers. Firstly parking was easy once we’d found where to go, we did have a problem buying our ticket as we couldn’t go any further than Woolwich but once we was on the boat and discussed the problem we bought two more tickets and have had to write to customer services with a copy of the original tickets for a refund. Hopefully we will receive it soon. After finding our seat we thoroughly enjoyed the sights of London and got off at Battersea, spending an hour wandering around then returning to the boarding station to return. It was such a good day and the staff were all so helpful and friendly. Thank you for a brilliant service we will definitely use it again and again and again.
10 januari 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review and comments.
We are thrilled to hear your visit into London went smoothly and our team were able to support you with the correct tickets.
Our customer service team will be in touch shortly.
Thank you for your time in providing your review, all feedback is important to us.
We hope you see you again soon!!
Happy sailings
Uber Boat by Thames Clippers
The support team were very understaning and helpful
The support team were very understanding and helpful, although it was totally my responsibility to check the working date and time , they still managed to solve my issue with very welcoming hearts.
4 januari 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your kind words! We’re delighted to hear that our support team could assist you and make your experience a positive one. We’re always here to help, and your appreciation means a lot to us.
Kind Regards,
Uber Boats by Thames Clippers
Excellent water transportation in London. And exceptional support service.
We’ve used Uber Boat to travel from Tower of London to Westminster. A fast transportation and very comfortable. But the best was its support service. I bought the ticket online in advance, and I made an error booking for the wrong day. They changed the ticket only too and very fast.
3 januari 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your wonderful feedback! We're thrilled you enjoyed the comfort and speed of our service from Tower of London to Westminster. It’s great to hear our support team was able to quickly assist you with your ticket change. We look forward to welcoming you on board again soon!
Kind Regards,
Uber Boats by Thames Clippers
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your feedback. We’re sorry to hear about your experience with the cleanliness of the toilets. This is not the standard we aim to provide, and we will address this with our team to ensure improvements are made.
Kind Regards,
Uber Boats by Thames Clippers
Received an answer to my specific…
Received an answer to my specific questions. I found the website difficult to understand.
3 januari 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your feedback! We’re glad we could answer your specific questions. Your comments about the website are appreciated, and we’ll take them into consideration as we work on improving usability.
Kind Regards,
Uber Boats by Thames Clippers
Absolutely fuming at the experience
Absolutely fuming at the experience.
My mum, my dad and myself got to embankment pier yesterday from 12:02pm and we were told 20-40 minutes to get on the boat. However after waiting over an hour and finally got on at 13.05 as there was delays. The final boat we got on were delayed for 21 minutes.
Woke up this morning and all three contactless cards have been charged £34.60. Absolute rip off. You can tell this is a way to rip tourists off. Avoid using and purchase a ticket if possible as I have just seen many other people had the same experience!
2 januari 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers, we are sorry to hear you say your experience with us recently was not as expected due to delays.
Delays occur for many reasons, most of which are outside of our control.
The incorrect charges when using the contactless transaction with tap in and out is not owned and managed by us. These machines are monitored by Transport for London (TfL).
To resolve this issue and request a partial refund for contactless transactions, we recommend reaching out to TfL directly. You can do so through the following link: TfL Refunds and Replacements or by calling their support line at 0343 222 1234. Additionally, you can review your fare charges and manage your contactless transactions by registering your card on TfL's Contactless Portal.
We appreciate your understanding and look forward to welcoming you on board again soon.
Kind regards
Uber Boat by Thames Clippers Team
Patricia was amazing
Patricia was amazing, and on New Years Day too!
Polite, efficient and questions answered really quickly providing individual tickets for our party of 10 and hop on hop off booking.
1 januari 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers, we are pleased to hear Patricia was able to support you quickly with your enquiry and provided amazing customer support showing our core values.
We hope your journey with us went well and you had an amazing trip!
Your feedback has been passed to the department to share the recognition.
Kind regards
Uber Boat by Thames Clippers Team
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers.
We are pleased to hear our staff was able to support you with your query quickly.
Kind regards
Uber Boat by Thames Clippers Team
Battersea to Blackfriars
Battersea to Blackfriars, person at Battersea pier told us what boat to take but boat did not stop at Blackfriars, website of both Uber, Tfl said boat stops at Blackfriars, it is one of the busiest stops on a Monday, but no stopping, how ridiculous
30 december 2024
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers, we are sorry to hear you say your recent experience with us appeared to not go as expected.
If not already done so please reach out to us on our webpage and we will be happy to look into this further for you. Please rest assured clear communication to our customers is important to us. We are sorry to hear there appeared to be some confusion on which pier our services stop at on a weekday.
Kind regards
Uber Boat by Thames Clippers Team
Brilliant customer service and empathy…
Brilliant customer service and empathy - many thanks to Catia!
28 december 2024
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review.
We are pleased to hear you say Catia provided brilliant customer service and showed empathy with your query.
Kind regards
Uber Boat by Thames Clippers Team
Delighted for the Helpful Assistance
Many thanks for helping me with some ticket changes for the Illuminated River Tour, which is super. We are going for a second time since last year, bringing others.
27 december 2024
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review.
We are pleased to hear you say a member of our team was able to support in changing your Illuminated river tour date for you to enjoy.
Kind regards
Uber Boat by Thames Clippers
Great customer service/talking to real persons
Chatted online to a very helpful and polite real person (Patricia). All questions answered promptly and further suggestions were made. Three of us travelled from Embankment to Greenwich. The clipper arrived on time and the trip was very pleasant and smooth.
27 december 2024
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review.
We are pleased to hear you say Patricia was able to answer your questions promptly and provided further advise when using our service.
We do hope your journey was just as amazing :)
Kind regards
Uber Boat by Thames Clippers
Splendida assistenza
Ho avuto un'assistenza eccezionalmente pronta ed esauriente, e raccomando quindi l'utilizzo della loro live-chat.
27 december 2024
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review.
We are pleased to hear you were given amazing support when using our live chat.
Kind regards
Uber Boat by Thames Clippers Team
Excellent customer service
Excellent customer service. Patricia was really helpful is resolving a minor issue with our ticket at the Thames Clipper service desk.
24 december 2024
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your amazing comments.
We are pleased to hear you say Patricia was really helpful and resolved your issue.
Kind regards
Uber Boat by Thames Clippers Team
I used Uber boat few times - delay last visit
I used Uber boat few times and it’s been excellent service. On my most recent pre-booking there had been a delay, when my family were touring London. As we could not use the service, the team were excellent and refunded me accordingly. Experienced good customer service
14 december 2024
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your feedback.
We are pleased to hear a member of our team was able to resolve your issue and promptly.
Kind regards
Uber Boat by Thames Clippers Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.