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Booked a table for 4.15 when we got there had to wait over 30 mins at the bar before being seated , was told I should have given 24 hours notice it there is more than 4 people , poor from start to finish TGI @ Castleford

TGI Fridays “Beyond Disappointing – Never Again” ⭐ 1 out of 5 – Appalling Experience at TGI Fridays, Reading (Caversham Road)
If I could give 000 stars on this occasion I would! We booked a table at TGI Fridays, Caversham Road, Reading (RG1 8AJ) to celebrate my grandchild’s birthday — and it turned out to be one of the worst restaurant experiences we’ve ever had.
Despite being a large family group of around 15 people, we were seated right next to the toilets, where the smell was awful. That alone was unacceptable, but it got worse. The music was deafening — so loud that even the manager taking our order couldn’t hear us, and we couldn’t hear one another across the table.
Two members of our group are disabled and on the autism spectrum, and the extreme noise triggered distress and sensory overload. I politely asked the manager to turn the volume down. He pretended not to hear me, so I called him aside to repeat the request. His response was shocking — he said, “If you don’t like it, then leave.”
That is exactly what we did. We left the restaurant humiliated and with a ruined birthday celebration for a child who had been looking forward to it for weeks. As we walked out, the music was still blaring, and the manager even threatened to call the police — for simply asking for a reasonable adjustment.
This level of rudeness, hostility, and complete disregard for customers with disabilities is disgraceful. The atmosphere was chaotic, the staff indifferent, and the so-called manager completely unprofessional.
TGI Fridays has clearly lost all sense of customer care. I would never return to any of their restaurants again. Loud, unpleasant, overpriced, and insensitive — a chain that should be ashamed of the way it treats families and disabled guests. I will certainly be bringing this to the attention of the Equality Act.
Avoid this place at all costs.

Absolutely the worst meal ever ! Waited 75 minutes for food
Wings ribs burger ALL COLD
Served 15 minutes after childrens meals .supposed to be a birthday celebration .! We all.left HUNGRY .do not go to teesidepark TGIF IT WAS HORRENDOUS and food hygiene what rating does it get for COLD FOOD

Visited Doncaster TGI Fridays. Walked upto the service point to be seated, ended up waiting a lot longer than usual and had to walk INTO the seating area to find a member of staff to seat us (ended up seeing a group stood talking outside of the kitchen area) from there everything was ok. Mains came quickly, desserts took longer, can’t decide if too long with how quiet the restaurant was. As a whole brand, I feel like the prices are getting to the point of us looking somewhere else unless it’s a very special occasion. Just cannot justify it.

Took my granddaughters to Ashton under Lyne branch for a special birthday occasion lunch ( first ever visit). The experience was shocking, the skeleton staff didn't want to be there, the first 3 drinks I asked for they didn't have !!! ended up having water, we had lots of questions regarding the menu not explained, the food although edible was at best cheap fast food standard, I choose surf and turf and got 2 prawns which cost an extra £5-99, they forgot my sides and sauce, and my granddaughters fries and burger came warm not hot, I think this was down to understaffing. TGI Fridays that was truly shocking.

Very poor quality food and we were overcharged. I complained since August and I am still waiting for them to get back to me. Can’t believe how fast they have gone downhill.

Good service today at the lakeside restaurant Kay help us a lot very knowledgeable with the new menu what is nice to see definitely would go back again

Went to TGI Friday’s in Lakeside and had a lovely experience due to our server Naitini. Haven’t had the food in so long and was please to try out the new menu, it also came quite quickly which is what I was really pleased with.

We had booked, pre paid and pre ordered a kids birthday party package in Bournemouth.
Firstly we had to wait 15 minutes for our table to be made ready. Even though I had pre ordered and told them this on arrival nobody seemed to realise this. The waitress first tried to take the kids drinks orders - I had to explain it was a party therefore the capri suns were included. These took half an hour to be brought to the table. After an hour of waiting for our food I went to speak to the manager, although he apologised he didn’t really seem to care and I didn’t feel confident anything would speed up. Looking around the restaurant I could see other tables waiting for their food and the manager going around speaking to them.
The table of 8 adults sat next to us who arrived after us then got their food, we had now been waiting 1 hour 15. My husband and I had to yet again chase our food as no one was letting us know what was going on. Finally after 1 hour 45 of waiting and complaining the kids meals turned up. I then asked them to make the ice cream orders and bring out the cake I’d brought as the kids parents were coming to get them. (I had to keep delaying the pick up time!).
I then had to clear the table as this was not going to be done as the restaurant was full of tables that needed clearing. The manager came at the end and said the pre order of £80 would be refunded due to the bad service which he said was his fault entirely. My husband and I had also ordered main meals and drinks and I told him we would not be paying for those either as it was such a shambles.
It was a farce from the beginning - what is the point of pre booking, pre paying for a party with pre ordered food when it takes 1 hour 45 to arrive? It would be bad enough on a normal night out but this was a 12 year olds birthday party! I am still in shock that this service is even possible. Apologies were said but at no point did anyone come to us we had to go to them. I shall be telling all my friends never to book a kids party here that’s for sure!!!

We ordered a £150 gift voucher as a present for some friends, they have never received an email with the gift voucher and the money has come out of our account.
No way of contacting TGIFridays to sort this out.

Went to TGIFriday in Thurrock Lakeside, for a treat and catch time for me and my two children. We ordered 2 rib meals and a nacho meal. The food and drinks came promptly, however when the rib meal was placed in front of us I noticed that both the trays they were on were rusty. I swiftly spoke to the waitress and asked for two plates to put the food onto, as it is totally not wise to eat off of a rusty surface and it could have health implications. The waitress complied and responded that it was the BBQ sauce that causes the trays to rust.

I'm really sad. I used to love TGI's. I remember it was always such an experience and I started going literally 30 years ago.

It was always a special treat for us and the food always great.

I've not been for a couple of years and decided to pop into the Bristol one near Cribbs Causeway.

We were shown to a table quickly which was unsurprising since most of the restaurant was empty. Despite this we were put together with other diners, presumably to make it feel lively.

However, the ambience was less softly lit luxury experience but more 'we forgot to pay the electric bill' dark.

I could forgive that but when I opened the menu and saw the prices, for the first time in my life I literally just got up out of my seat and walked out of a restaurant.

Basically it seems like TGI's is just dark, dingy and overpriced.

What a shame. HUGE shame.

Kyle our server in the metro centre was fab tonight, we visited after a shopping trip and Kyle made such a fuss of our little boy who turned 5 on Monday including bringing our a birthday ice cream. For such a young lad he’s got a lovely way with people & his parents should be very proud for raising such a polite and well mannered young man. Credit to the TGI metro team. Thanks again Kyle x

Had a great time yesterday at TGI Friday's Ashton. John Boy was our Friendly server he kept checking everything was ok and refilling our drinks. Food was really good and great atmosphere. we will be back
Thankyou

Took too long to order and get food and everyone else was waiting in the restaurant

Waited two hours for an order that wasnt placed.

We were served by the manager of your restaurant. Manager didn't take or jot down or order. We repeatedly asked staff to check on our order and we're assured it wss coming.

Eventually my wife raised her voice and complained to the staff that our order still hadn't arrived. Eventually the manager who saved us came out and apologised, saying that our ticket had been lost.

We opted to est given my husband was diabetic and was dangerously low with his blood sugar. Our meal didn't arrive for another 30 minutes. Our sons order was stone cold, but we opted to just leave.

No attempt at discount or apology was made.

We've been coming here for years and this was the absolute worst experience we've ever had.

Horrific experience. Took my daughter and her two friends for a birthday treat. One of the children has a bad dairy allergy. We checked the allergy menu and was reassured it was ok what we had ordered. We waited 35 minutes for our drinks. Another 1 and ten minutes passed and we still didn’t have our food. We complained several times and were told it wouldn’t be long. After another ten minutes we were told that actually they couldn’t say whether or not the allergy meal would be free from or not. Two hours later they decided to tell us this. We left after two hours of being messed about. The whole restaurant was waiting over an hour and half for food and complaining. Second time I have been and second bad experience. Won’t return for a third. Thankyou for ruining my 11 year olds birthday meal.

I was extremely disappointed with my recent visit to TGI Fridays in Staines. Despite having a pre-booking, the service was unacceptably slow. It took 30 minutes for our drinks to arrive, and a further 30 minutes for the appetisers to be served. During this time, the children in our party were left repeatedly asking when the food would come.

After our starters were cleared, we waited another 30 minutes before having to chase a member of staff about our mains. When they eventually arrived, the quality was appalling – my burger was completely burnt, and the additional coleslaw we ordered was bland, watery, and honestly the worst I’ve tasted.

Having not visited TGI Fridays for several years, this experience has confirmed that I will not be returning in the future. Both the service and food were far below the standard expected from a restaurant chain of this size.

Went to tgi Friday's for a nice meal and was hugely disappointed. The ribs were awful, chips were dry corn and salad was absolutely horrible. My friends meal was the same she ordered a sandwich and it was so dry and tasteless. They also forgot our drinks, gave us no serviettes my drink had to be remade twice as the one's they served me were awful. Lazy staff and very unprofessional. Overall experience was horrid and we will not be returning.

Waited 1 hour for starters, another hour for our mains so we didn’t bother with desserts. We were also told that we could not use the Kids Eat Free offer despite the coupon being well within date. Food was fine but certainly not worth the wait nor the price. Not sure if this particular branch (Fareham) was understaffed but the service was poor.