Wow, I am paralyzed—I have a spinal cord injury for the last 37 years . About a month and a half ago, I started using the vaginal device and the external electrodes. Beyond the fact that sensation is... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Нещодавно я придбала собі Elise 2 Тонік для мишц тазового дна Перший місяць починала з інтенсивності 35 мА, зараз вже перейшла до 55 мА. Так позитивні зміни вже відчуваю, але ще треба працювати тим п... Se mer
Företaget har svarat
Horrible customer service. Refused my legitimate request for replacement of their defective leads less than 3 ms of gentle service. Bought it on Dec 2021, but received on Jan 21, 2022. Lying thru the... Se mer
Företaget har svarat
Louise gave me excellent customer service after ringing me back when I had rung the day before & she checked with the warehouse about when I should recive the porducts as I was going to be out. Then s... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Helping you feel better naturally. We are a well established UK company with 27 years of expert experience in the field, offering a range of products to help people in all areas of life. Chronic pain, maternity and labour pain, physiotherapy, aesthetics, incontinence, erectile dysfunction and more. Award Winning, clinically proven and affordable TENS, EMS, MIC and IF devices.
Kontaktuppgifter
TENSCARE LTD, PainAway House, 9 Blenheim Road, KT19 9BE, Epsom, Storbritannien
- 01372723434
- customer.service@tenscare.co.uk
- www.tenscare.co.uk
4,3
Utmärkt
164 omdömen
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Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent product
Excellent product - not seen the real benefits as yet but the machine works well and seems to be helping with my incontinence following treatment for prostate cancer.
22 juli 2025
Svar från TensCare
Hi John,
Thank you for sharing your experience.
We’re really glad to hear that the machine is working well for you and is already helping with your recovery after prostate cancer treatment.
It can take time to see the full benefits, so we hope you continue to notice improvements.
Please don’t hesitate to reach out if you have any questions or need support along the way.
Thank you
Tenscare
My wife used it for birth with no…
My wife used it for birth with no epidural and said this device pretty much saved her, so i may not used it but the recommendation stands :)
23 juni 2025
Svar från TensCare
Hi Shuki,
Thank you so much for sharing this wonderful feedback. We’re delighted to hear that our device was such a great support for your wife during birth — that’s exactly what we hope to achieve. Even though you didn’t use it yourself, your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Wishing you and your family all the best,
The TensCare Team
Cheap materials - look elsewhere The Tens unit is flimsy and made of…
The Tens unit is flimsy and made of poor grade materials. Very disappointing.
The programmes are pre set .
I don’t think the unit will last .
I felt the price did not reflect this .
23 juni 2025
Svar från TensCare
Dear Philippa,
Thank you for your feedback.
We’re very sorry to hear that you feel this way.
The key features section of the product description does state that the device comes with pre-set programmes, but we understand that this may not meet everyone’s preferences.
Our devices are designed to be lightweight and compact for ease of use, while still being manufactured with materials that meet all required safety and durability standards. That said, we recognise that expectations can vary, and we genuinely appreciate you sharing your thoughts.
If you believe the device may be faulty or if there's anything specific you're concerned about, please don’t hesitate to contact us directly. We’d be happy to look into this for you — we're always here to help.
Thank you again for your feedback.
Warm regards,
TensCare
Excellent
The item arrived quickly and fixed to my old tens machine without any problems.
23 juni 2025
Svar från TensCare
Dear Ann,
Thank you for your kind review!
We're glad to hear it arrived quickly and worked perfectly with your TENS machine
Warm Regards,
Tenscare
Order was with me in a couple of days
Order was with me in a couple of days. No fuss at all.
22 maj 2025
Svar från TensCare
Dear Lisa,
Thank you for your feedback! We're so pleased to hear your order arrived quickly and without any fuss — exactly how it should be.
If you have any questions or need further support, we're always here to help.
Best wishes,
The TensCare Team
Top marks for TensCare Elise 2 and the TensCare team
I recently purchased the Elise 2 electrotherapy pelvic floor trainer from TensCare and want to provide positive feedback on both the product and the excellent customer care I received before and after my purchase. I chose the Elise 2 because it is rechargeable so no fiddle or expense with battery replacement. I had also read great reviews on the device and I agree wholeheartedly with these and go further: The Elise 2 is easy to use and programmable to individual needs but what's more it is effective with results for me after only three weeks. The TensCare team combine a professional yet sympathetic approach and their knowledge of TensCare products inspires confidence that is hard to find elsewhere. Pelvic floor health improves many other aspects of health and in that spirit to all those wishing to improve pelvic floor, bladder and sexual health (and more), consider TensCare for your needs. I honestly wish I'd done so 20 years ago but I've done it now and it really never is too late to improve your health. Thank you Charlotte and Louise from the TensCare team.
16 juni 2025
Omdöme utan inbjudan
Svar från TensCare
Dear Christine,
Thank you so much for your heartfelt and thoughtful review of the Elise 2 and your experience with TensCare. We're absolutely delighted to hear that the device is already making a positive difference for you after just a few weeks of use.
We take great pride in offering not only effective, user-friendly products like the Elise 2, but also a supportive and knowledgeable customer care experience. It’s incredibly rewarding to know that Charlotte and Louise were able to provide the assistance and reassurance you needed – we’ll be sure to pass on your kind words to them.
Your message will undoubtedly resonate with others considering their pelvic health journey, and we're so grateful that you've taken the time to share your story. As you beautifully put it, it’s never too late to take steps towards better health, and we’re honoured to be part of that journey with you.
With warmest regards,
The TensCare Team
Ordered new electrodes
Ordered new electrodes. Was easy to find what I needed and they arrived quicky
27 maj 2025
Svar från TensCare
Hi Adrian,
Thank you for your review! We're so pleased to hear that you found what you needed easily and that your electrodes arrived quickly.
If there's anything else you need or if we can assist in any way, we're always happy to help.
Best wishes,
The TensCare Team
I can not recommend this company enough…
I can not recommend this company enough .there customer service is amazing very easy to actually speak to a real person. Very understanding and quick to resolve any issues .absolutely 100 stars thankyou to Claire and Louise
2 juni 2025
Omdöme utan inbjudan
Svar från TensCare
Dear Alison,
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with our customer service team.
Claire and Louise will be absolutely delighted to know they were able to support you so effectively. We pride ourselves on being approachable, understanding, and easy to reach — so it’s lovely to know that came through in your experience.
Your kind words and “100 stars” truly mean a lot to us!
With heartfelt thanks,
The TensCare Team
Probes aren’t surgical grade stainless steel…
Their products aren’t used with surgical grade steel. That’s what you want when using these probes that go internally and hit your skin membrane. Metals like nickel are carcinogenic. Wish I knew this before purchasing AND using.
13 maj 2025
Omdöme utan inbjudan
Svar från TensCare
Hi Becca,
We’re truly sorry to hear that you’re disappointed and appreciate the opportunity to clarify some important points.
All TensCare probes are made with stainless steel which is carefully selected and rigorously tested to meet international safety standards, including those related to nickel release. This material is widely used in medical devices and is considered safe for internal use under regulatory guidelines.
We understand that nickel sensitivity is a valid concern for some individuals, which is why TensCare offers gold-plated probes designed for those with nickel allergies or if you prefer the gold probe. These are mentioned in our user documentation and available as an alternative.
Please know your safety is our top priority. If you have further questions or would like help choosing the best option for your needs, we encourage you to contact our customer support team — we’re here to help
Thank you
Tenscare
Disappointing experience.
After using the machine for only a couple of weeks it has suddenly started to malfunction.
I switch the machine on and start to increase the power, only for the machine to read LEADS and return to O power. I have checked all the leads and they appear to be fine.
Very disappointing.
25 mars 2025
Svar från TensCare
Hi Atherton,
We're sorry to hear you're experiencing issues with your device.
Please feel free to reach out to us at customer.service@tenscare.co.uk so we can assist you in getting your device working again.
Thank you,
The TensCare Team
Svar från TensCare
Thank you for your review!
We're really pleased to hear the product did exactly what you expected — just like it says on the tin! If there's anything else we can help you with or if you have any further feedback, we’d love to hear from you.
Thank you for choosing TensCare.
Did not respond to my email,had a query…
Did not respond to my email,had a query regarding a purchase which I needed clarification on?
25 mars 2025
Svar från TensCare
Dear Karen,
Thank you for reaching out.
I’ve reviewed our customer service inbox and can see that your previous email was unintentionally missed. I sincerely apologize for this oversight and any inconvenience it may have caused.
I have now responded to your original message and appreciate your patience and understanding.
Warm regards,
Tenscare
Both the company and the device get five stars from me
I got super good service from the company. An item was missing from the package, but the situation was corrected fast and friendly. And after only 25 uses the Tens Unicare device has already helped me a significantly with my urge incontinence. I am absolutely sure that with time I will get rid of it altogether. After a long period of using "adult diapers" daily this feels almost like a miracle. I wish I had bought this handy little thing much earlier!
18 februari 2025
Svar från TensCare
Thank you so much for your kind words and for taking the time to share your experience!
We’re truly delighted to hear that the TensCare Unicare has already made such a positive impact on your life. It's incredibly rewarding to know that it's helping with your urge incontinence and giving you a renewed sense of freedom and confidence — that’s exactly what we hope for our customers.
We're also glad we could quickly resolve the issue with the missing item. Providing fast, friendly service is something we take great pride in.
Thank you again for your trust in us — and we wish you continued progress and success on your journey!
Warm regards,
The TensCare Team
Elise 2 - great product
The Elise 2 does what it says on the tin. Takes a fews goes ensure you have the probe positioned correctly and finding the level suitable for you.
I had a small problem with one of the leads 2 months after buying this. I contacted customer service and they replaced it immediately without any fuss.
Great service.
21 januari 2025
Svar från TensCare
Thank you for sharing your experience with the Elise 2. We’re delighted to hear that you’re happy with the product and that you found the intensity level and positioning that works best for you.
We’re also pleased that our customer service team was able to quickly resolve the issue with your lead. Providing prompt and hassle-free support is very important to us.
If you ever have any questions or need further assistance, feel free to reach out. We truly appreciate your support and kind words.
No response to a report of faulty goods
I ordered an itouch sure from TensCare. Order processed very efficiently and delivery was super quick. After only about 10 uses, the ability to increase the intensity of the pulses failed. Whilst I realise issues with the manufacture are not done to TensCare, what is down to them is how they respond to a report of faulty goods. In my case, they have not. No response at all.
16 mars 2025
Omdöme utan inbjudan
Svar från TensCare
Hi Margaret,
Thank you for reaching out. I’m sorry to hear that you haven’t received a response.
Please ensure that your email was sent to customer.service@tenscare.co.uk. We take pride in responding to all customer inquiries within 24 hours and resolving issues as quickly as possible.
If you haven’t heard back, please be assured that this was not intentional. It’s possible that your email was accidentally missed or sent to an incorrect inbox. To help us assist you promptly, could you kindly resend your message to customer.service@tenscare.co.uk?
We truly value your patience and look forward to resolving your concern.
Thank you
Tenscare
The shipping was fast and ordering was…
The shipping was fast and ordering was uncomplicated
22 januari 2025
Svar från TensCare
Thank you so much for your kind words! We’re thrilled to hear that the shipping was fast and the ordering process was straightforward. We strive to provide a seamless experience, and it’s great to know we hit the mark. Looking forward to serving you again soon
Quick resolution
I ordered electrodes that were dispatched very quickly; unfortunately Evri did not act with the same alacrity, they arrived very late. When I did get them one was faulty but this was very quickly rectified following a short call to a very helpful person at Tens. I would certainly use this company again.
20 januari 2025
Svar från TensCare
Thank you for taking the time to share your feedback. We're glad to hear that the issue with the faulty electrode was quickly resolved and that our customer service team was able to assist you promptly. We apologize for the delay in delivery caused by Evri, and we appreciate your understanding. Your experience means a lot to us, and we're happy that you're satisfied with how we handled everything. We look forward to serving you again in the future!
Order arrived very quickly
Order arrived very quickly , needed a replacement tens machine for my mother who has osteoporosis and the pain that causes.
20 januari 2025
Svar från TensCare
Thank you for your feedback! We're so glad to hear that the order arrived quickly and that you're able to support your mother with the new TENS machine. We hope it brings her the relief she needs. If you have any questions or need further assistance, feel free to reach out. Wishing her comfort and well-being!"
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