Zero customer care unfortunately. Waited at the desk On arrival for around 3 minutes whilst two guys who worked there were busy filling up the prize cabinet and gave me no acknowledgement. Wa... Se mer
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Plats
Byt platsValley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA Croydon, GB
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Det här tycker kunderna
I Booked for Friday Frenzy evening expecting it to be really busy. Well what a surprise, we both walked into Valley Park Croydon, Straight to customer service & because it wasn't that busy he let us i... Se mer
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Easy to check in names and game play waiting for you to begin, food came right after my boys had finished playing, burger and fries where tasteie
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Fun activity, near to home. Only a couple of snags - having to wait in queue, despite having pre-booked online. Also, there was food waste lying around on some of the tables, so prompt tidying up woul... Se mer
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Företagsinformation
Skrivet av företaget
Tenpin Croydon is easy reach from Croydon town centre, Sutton, Bromley and across South London — a short hop from East Croydon station and well connected by tram. With modern bowling lanes and dynamic LED lighting, we’re a top spot for families, groups and nights out in South London. And it’s not just bowling. We’ve got laser tag in our 4D arena, karaoke rooms, escape rooms for the problem-solvers and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, good value weekday bowling deals — fun for kids big and small. Bowling in Croydon, sorted.
Kontaktuppgifter
Valley Park Leisure Complex, Hesterman Way, Croydon, CR0 4YA, Croydon, Storbritannien
- 0333 034 6100
4,1
Bra
227 omdömen
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Svar från Tenpin - Croydon
Hello Anna, Thank you for taking your time to leave us a great 5* review! We are thrilled to hear that you enjoyed your recent visit to our Tenpin in Croydon. We do hope to see you again very soon. Many Thanks - Kimberley
We was running late so had to phone the…
We was running late so had to phone the centre to let them know. No issues what so ever with trying to get a later time and they were friendly and welcoming when we turned up
1 juli 2026
Svar från Tenpin - Croydon
Hi, thank you for the amazing 5* rating of Tenpin Croydon. We're thrilled to hear that despite running late, you were able to get this resolved and that the team provided great service. We look forward to welcoming you back again soon!
Take care,
Kirsty
Staff helpful and friendly
Staff helpful and friendly, clean facilities, nice addition of a table tennis table as well as the pool tables and arcades .
7 juli 2026
Svar från Tenpin - Croydon
Hello Rachel,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We are so pleased to hear you enjoyed your visit and that our clean facilities and friendly staff contributed to a great experience. We're also glad you appreciated the addition of the table tennis table! We hope to see you again soon! All the best ~ Laura
Great birthday day party
Very happy with the Croydon branch and how they hosted my daughter’s birthday party. Staff were very friendly and helpful . Kids loved the party and the food and the balloons. Would recommend to anyone who’s looking for a great birthday party idea for a decent price.
7 juli 2026
Svar från Tenpin - Croydon
Hello Dominic,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We're so happy to hear that your daughter's birthday party at our Croydon branch was a success. It's wonderful that our team's friendliness and helpfulness made such a positive impact, and that the kids enjoyed the food and balloons. We truly appreciate your recommendation! All the best ~ Laura
We preordered some extra food
We preordered some extra food. When I received the pizzas for the kids I went to reception to ask where was my extra food. They replied to me that they have to feed all the party and then give us the extra food ( which it has no sense for me, because I want all the food together, one kids didn’t eat!!!) after we asked 3 more times to the waitresses and they asked me to come back again to the reception to give my reference number. Time passed and we almost finished our session. I asked to speak with the manager. She completely ignored us( even when she was in front of us). She never asked “what’s happen?”. Then I asked to have the refund, because it was too late ( they found out they gave the food to the wrong table). They never apologised. Worst experience ever!
1 juli 2026
Svar från Tenpin - Croydon
Hello, thank you very much for taking the time to leave a review of Tenpin Croydon. We very much appreciate the time taken to make us aware of the disappointment caused and we will certainly be passing this on to the relevant team. In the meantime, if you would like to provide further details and discuss your recent visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Croydon' Best wishes, Jade
Good staff
Good staff
Children were happy. Daughter was happy to get presents from Tenpin
1 juli 2026
Svar från Tenpin - Croydon
Hello Viktoriia Radchenko-Subych,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We are so happy to hear that our staff were good and that your children, especially your daughter, enjoyed their visit and the presents. We look forward to welcoming you all back again soon for more fun! All the best ~ Laura
Svar från Tenpin - Croydon
Hello Isioma,
Thank you for taking the time to rate Tenpin Croydon 5 stars. We are so pleased to hear that our team provided such friendly and helpful service during your visit. We hope to welcome you back again soon! All the best ~ Laura
The venue temperature was cool and…
The venue temperature was cool and appropriate. The only let down was the food. The burgers were not tasty and the chips tasted as though there were cooked in old oil. Also it would be an idea to allocate a space possibly behind the bar to store cake. My cake was fresh cream and tasted horrible as it needed refrigeration.
1 juli 2026
Svar från Tenpin - Croydon
Hello Mbee,
Thank you for taking the time to leave a 3-star review. We're glad to hear the venue temperature was comfortable. We sincerely apologize that the food, particularly the burgers and chips, did not meet your expectations. We also appreciate your suggestion regarding cake storage and are sorry your fresh cream cake was compromised. We will share your comments with our team for improvement. We hope that the rest of your experience was enjoyable and we look forward to welcoming you back again soon. All the best ~ Laura
Svar från Tenpin - Croydon
Hello Lilia,
Thank you for taking the time to leave us a wonderful 5-star review of Tenpin Croydon! We are so pleased to hear that you had a very nice experience and that the girls had fun. We hope to see you again very soon. All the best ~ Laura
Easy to book games online and pay
Easy to book games online and pay. Turned up straight on the the lane and bowling.
We enjoyed ourselves and will definitely be going back again.
24 juni 2026
Svar från Tenpin - Croydon
Hi Ian, what a wonderful 5* review of Tenpin Croydon! We are thrilled you had the best time and found our booking process easy and we can't wait to welcome you back again soon! Best wishes - Mel
The birthday party was amazing
The birthday party was amazing, my daughter loved it, it was unfortunatly gusets from another party in lanes next to us not be supervised by their parents that kept running in front of others lanes as children were trying to enjoy their parties. I had to keep telling the children from another party to stop blocking our lanes.
24 juni 2026
Svar från Tenpin - Croydon
Hi Lisa,
Thank you for your lovely 5* review at Tenpin Croydon! We are delighted you've had such a great time whilst on your recent visit to us. However we are very sorry about the other children not being supervised, we will ensure this is passed across to the correct team to make any future improvements needed and we hope to welcome you back again very soon! Best wishes- Steph
The food was awful
The food was awful. The pizzas were as hard as rock and the burgers were very dry
However the staff were friendly and helpful
24 juni 2026
Svar från Tenpin - Croydon
Hello Karen,
Thank you for taking the time to rate Tenpin Croydon stars. We appreciate your feedback. We are sorry the food quality wasn't to your satisfaction, but glad our staff were friendly. We will address your concerns. All the best ~ Laura
The staff are very slow when busy
The staff are very slow when busy. And I don’t get why when you’re not finished bowling there are people waiting to bowl on your lane when loads of lanes were available. Unorganised place
24 juni 2026
Svar från Tenpin - Croydon
Hello Rianna,
Thank you for taking the time to rate Tenpin Croydon 1 star. We appreciate you sharing your feedback. We are sorry to hear about your recent experience and the issues you encountered with our service and lane management. We hope that your next visit is the 5 star experience we wish to give all our customers. All the best ~ Laura
Staff was friendly and quick to assist…
Staff was friendly and quick to assist when u have a problem.
17 juni 2026
Svar från Tenpin - Croydon
Hello, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin at Croydon! We do hope to see you again very soon. Many Thanks - Kimberley
Customer service was brilliant
Customer service was brilliant! The lady that sever our game was so patient on waiting for our other guests to arrive
Very clean!!
17 juni 2026
Svar från Tenpin - Croydon
Hi Joshua, thanks for leaving Tenpin Croydon a lovely 5* rating! We're so happy to hear you had such a brilliant experience with our customer service and found our facilities very clean! We appreciate your kind words and hope to see you again soon! Best wishes - Rosie
Broken down everything
Waiting for drinks takes about 15 minutes for cokes machines are all broke shut down
17 juni 2026
Svar från Tenpin - Croydon
Hi Bob, thank you for leaving Tenpin Croydon a rating and review. We are sorry for the delay with your drink order, and we apologise for any inconvenience this caused during your visit. We will ensure that your feedback is shared with the correct teams for future improvements to be made. We hope to welcome you back in the future for a better experience! Best wishes - Rosie
Great afternoon my family had fun
Great afternoon my family had fun. My only complaint is cleanliness. There were used jugs and glasses and litter that needed cleaning but was not done for the whole hour and 45 minutes we were there.
10 juni 2026
Svar från Tenpin - Croydon
Hi Emelia,
Thank you for your lovely 4* review at Tenpin Croydon! It's great to hear you've had such a great time whilst on your recent visit to us. We are very sorry to hear the cleanliness of the venue was not up to standards. We will ensure this is passed across to the correct team to make any future payments needed. We hope to welcome you back again very soon! Best wishes- Steph
Helpful staff and good plays
10 juni 2026
Svar från Tenpin - Croydon
Hi Agnelo
We're delighted you enjoyed your visit and found our team helpful. Thank you! Best wishes - Clare
The people of the bar
The people of the bar, they are very unexperience and can be rude aswell, very bad experience whith them!!
10 juni 2026
Svar från Tenpin - Croydon
Hi there
Thank you for your feedback. We are concerned to hear about your experience and are addressing this with our team. Best wishes - Clare
The karaoke room was really hot and…
The karaoke room was really hot and humid inside. There is no ventilation or AC. Songs are quite limited. Sound quality is quite good but not mindblowing.
10 juni 2026
Svar från Tenpin - Croydon
We appreciate your feedback. We're sorry the room was uncomfortable and song selection limited. We'll address these concerns. Best wishes - Clare
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