Celebration of 18th Birthday. Had 20% off game and drinks ordered online. Unfortunately we wanted food and because didn't book it online, was charged full price, which was a disappointment. Food wa... Se mer
Företaget har svarat
Plats
Byt platsUnit 5B & 6, Chester Retail Park, Old Seals Way, Chester, CH1 4RY Chester, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Just one problem this time. On arrival we were told to use alley no 3. We had our grandsons with us and they use the optional side barriers for their bowling. It wasn't until the 3rd bowl for the boys... Se mer
Företaget har svarat
Great atmosphere, the kids absolutely loved it and, with special offers, wasn't too out of our price range!! Friendly staff, clean, OK prices on drinks. Great experience!!
Företaget har svarat
We had a great family day out bowling and there Is plenty to do however the game kept stopping as there were too many balls on each stand apparently. I feel it isn't our job to be arranging the balls... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Tenpin Chester is easy reach from Chester city centre, Wrexham, Hawarden and across North Wales and Cheshire. With modern bowling lanes and lane lighting, we’re a great shout for families, groups and anyone after a fun night out in the North West. And it’s not just bowling. We’ve got karaoke rooms, escape rooms for the problem-solvers, pool tables and a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Chester, sorted.
Kontaktuppgifter
Unit 5B & 6, Chester Retail Park, Old Seals Way, Chester, CH1 4RY, Chester, Storbritannien
- 0333 034 6100
4,4
Utmärkt
124 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The staff were very polite
The staff were very polite, friendly and accommodating. Laura went above and beyond to make sure that we had a great time.
The venue was very clean and tidy
29 april 2026
Svar från Tenpin - Chester
Hi Sam, thank you very much for the amazing 5* review of Tenpin Chester! It is brilliant to see you had such an enjoyable visit and found our team super helpful! We will be certain to pass your lovely feedback on and we really hope to welcome you back again soon! Best wishes - Mel
I enjoyed my visit but the bowling kept…
I enjoyed my visit but the bowling kept on breaking so it interrupted and stalled us quite a lot but the staff were lovely
29 april 2026
Svar från Tenpin - Chester
Hi, thank you for taking the time to leave a review of Tenpin Chester. We're pleased to hear you enjoyed your visit, despite the issues you were faced with. We are sorry for the inconvenience caused. Hope to welcome you back again soon for a much better experience.
Take care,
Kirsty
Svar från Tenpin - Chester
Hi Sam, thanks for leaving a rating and review for Tenpin Chester! We appreciate your 5-star rating! We're so glad you had great fun and an amazing experience with us. We hope to see you again soon! Best wishes - Rosie
Fantastic experience at Chester tenpin…
Fantastic experience at Chester tenpin we needed to have the lights set so they didn’t flash because of a member for the party had Epilepsy. The team did this without a question, Also we needed to use the lift this was no problem either
29 april 2026
Svar från Tenpin - Chester
Hi Lauren, thanks for leaving a rating and review for Tenpin Chester! We're glad you enjoyed your experience and It's great to hear that our team was able to accommodate your party's needs regarding the lighting and lift access. Thank you for your positive feedback! We look forward to seeing you again in the future! Best wishes - Rosie
Svar från Tenpin - Chester
Hi Natalie, thank you for the amazing 5* review of Tenpin Chester! We are delighted you had a great time, found the venue clean and team helpful and we can't wait to see you again soon for some more bowling fun! Best wishes - Mel
Very over priced
Very over priced and the food and drinks were awful, also pool tables were faulty and cues were rubbish
15 april 2026
Svar från Tenpin - Chester
Hi Jasmine
We appreciate you taking the time to share your experience. We're sorry to hear that the prices were too high and the food, drinks, and pool tables were not up to standard. We'll look into this. Best wishes - Clare
Svar från Tenpin - Chester
Hello Miss G. Holland.
Thank you for taking the time to rate Tenpin Chester 5 stars. We appreciate your fantastic review! It's great to hear that you found our venue clean, easy to use, and that our staff were friendly. All the best ~ Laura
The pool tables need looking after…
The pool tables need looking after better. No chalk and the cues ain't the best and at £2 a game you think staff would look after them more. Other than that its ok food average. Drink prices ok.
Everything just needs a bit of attention. And it would be a better place to go. As we do have fun. But with teas and coffees need to be told its in a take away cup when ordering
Staff ok but pay more attention to customers. When at bar. Can't do 2 location but this goes for Cheshire oaks and Chester
8 april 2026
Svar från Tenpin - Chester
Hello Trafford Customer Mark2,
Thank you for taking the time to rate Tenpin Chester 3 star. We appreciate your feedback. We're sorry the pool table conditions at both locations didn't meet expectations and that you weren't informed about the takeaway cups. We'll address the pool table maintenance, cue quality, and staff attentiveness. We appreciate your comments on the food and drink prices. We'll use your insights to improve the overall experience. We hope your next experience is the 5 star experience we wish to give all our customers. All the best ~ Laura
Fab service as always
Fab service as always. Food was lovely and a great price. Arcades lovely and clean with a wide variety to choose from.
15 april 2026
Svar från Tenpin - Chester
Hi Caroline
We're happy to hear you consistently receive excellent service and that you enjoyed the food and arcades. We appreciate you taking the time to leave us this great review! Best wishes - Clare
Svar från Tenpin - Chester
Hi Sarah
We're so happy your kids loved their day with us! We appreciate you taking the time to share your great experience. Best wishes - Clare
Svar från Tenpin - Chester
Hi Phil, thank you for the 5* review for Tenpin Chester! We're so pleased to hear that you had a fun visit and that you enjoyed the drinks, and we hope to see you again soon! Best wishes - Adelaide
Svar från Tenpin - Chester
Hi David, thank you so much for the brilliant 5* review of Tenpin Chester! We are thrilled you had such a great time and we can't wait to welcome you back again soon for another 5* experience! Best wishes - Mel
Too Expensive for what it is.
Too Expensive for what it is..
£57 for 1 hour that's with an online discount, Bank holiday weekend and the place was empty, so no atmosphere either
Bring the price down and people will come simple
8 april 2026
Svar från Tenpin - Chester
Hi Victoria, thank you for taking the time to leave Tenpin Chester a review. We're sorry for any disappointment caused with your recent visit and with the pricing. We value all feedback from our customers and will be sure to pass these comments on. Please note, we have a variety of different deals throughout the week which can be found on our website https://www.tenpin.co.uk/deals/ We hope to see you again soon for hopefully a better experience next time. Best wishes, Jade
Fab!
We all had a great time and even better being offered a offer to add laser tag on for reduced price!
8 april 2026
Svar från Tenpin - Chester
Hi Sam, thank you for the lovely 5* review of Tenpin Chester! We are so pleased you all had a great time and was able to take advantage of our add on offer of Laser tag! We hope to see you again soon. Best wishes, Jade
We had a fantastic experience..booked…
We had a fantastic experience..booked laser tag for 7 kids plus the karaoke room for an hour. Old seals way Chester. Staff were brilliant, all very friendly and very helpful. Even booking online, friendly staff, thankyou 😊 x
8 april 2026
Svar från Tenpin - Chester
Hi Sarah, thank you so much for this amazing 5* review of Tenpin Chester! We are delighted you had a fantastic time and received excellent customer service and we can't wait to welcome you back soon! Best wishes, Jade
It was my son's bday and some family…
It was my son's bday and some family members were running late. Upon arrival we explained the situation and we were offered a solution right away. Our slot was push by half an our to accommodate us.
21 mars 2026
Svar från Tenpin - Chester
Hi Dominika, thank you for the 5* rating of Tenpin Chester. We're glad we could accommodate your family and make your son's birthday special despite the late arrivals. We appreciate you sharing your experience with us!
Take care,
Kirsty
We had a great family day out bowling…
We had a great family day out bowling and there Is plenty to do however the game kept stopping as there were too many balls on each stand apparently. I feel it isn't our job to be arranging the balls and the staff should make sure they are distributed evenly before the start of the day. We took advantage of the offer to bowl and eat which was a great price. We were quite surprised when the food was brought to us as soon as we'd started bowling. I think you should be given the option to have it after the game or in-between the game. Don't expect alot when going for the burger option as the quality is pretty bad but the other options were fine . We would definitely return but would maybe just order off the menu next time . The arcade area is great and I like the fact you can also book a karaoke room, play pool etc
3 april 2026
Svar från Tenpin - Chester
Hi Louise, thank you for taking the time to leave a review of Tenpin Chester. We're sorry to hear that the bowling game was interrupted due to the bowling balls. We appreciate your honest feedback and we will ensure this is passed on to the correct teams. It's also lovely to hear that you enjoyed the arcade area. Hope to see you back again for a much better experience.
Take care,
Kirsty
So friendly set everything up for us…
So friendly set everything up for us lovely experience
8 april 2026
Svar från Tenpin - Chester
Hi Alison, what an excellent 5* review of Tenpin Chester! We are so happy to see you had such a lovely experience and and found our team very friendly and we can't wait to see you again soon! Best wishes - Mel
Brilliant Birthday Party Location
We visited tenpin Chester for my daughter's 3rd birthday party and from booking until the moment we left I can't rate it highly enough. The booking staff were so helpful and the team on the day incredibly friendly. Bonus points for the delicious pizza. Highly recommended!
8 april 2026
Svar från Tenpin - Chester
Hi Charissa, thank you for leaving Tenpin Chester a lovely 5* rating and review! We're so glad to hear your daughter's 3rd birthday party was a success, from booking to departure. It's great to know our team's friendliness and the pizza made it a highly recommended experience. We greatly appreciate the feedback, and we can't wait to welcome you back again soon! Best wishes - Rosie
Nice and friendly staff.
1 april 2026
Svar från Tenpin - Chester
Hi James, thank you for leaving Tenpin Chester an incredible 5* rating. We are thrilled to hear our staff had a positive impact on your visit to us. We hope to welcome you back again soon! Best wishes - Kaylee
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.