TenantCloud Omdömen 

The new interface for 2026 is horrible, adds 8+ extra clicks to every function and the accounting acreens are so broke up it is impossible to scan the transactions on a property without changing screens and changing pull down menus. The owner pull down menu isn't alphabetized because a chronological list is helpful in exactly 0 business transactions.

I have been a 6+ year user and they have given me free training sessions to learn their new system. I would have said they were the best software out there when comparing pricing and features and it is still good for small landlords but in this price range Turbo Tenant is cheaper and more user friendly. I'm still in the process of moving to new software that is more expensive but better flow and better accounting features.

Oh no. I came here to write about my continued positive experience with TenantCloud and I am sad to discover its current overall rating. I am an accidental landlord with a single rental property that became mine after the passing of my father. Since I am not a landlord or property manager by profession, I found the ins-and-outs of the real estate business to be a bit overwhelming. I think the TenantCloud platform is geared toward professionals with multiple properties, and as such has a bit more set up and structure to it than what I need. With that said, it has truly been my experience that when I called their customer support line at (737) 300-9331, they have always been there to pick up the phone and talk to a live person. Their support people are stateside and know their product well off the top of their heads. They have been able to hand hold me along the process and answer my questions straight away. Although some aspects of their product may be confusing (to me), they've consistently stood by it to walk me through to the right answer.

Their communication and follow-up when issues arise have been extremely disappointing. As a property management company, timely support is critical, and unfortunately, that has not been my experience. Getting assistance with account problems has been frustrating, with poor communication and little follow-through.
If you manage multiple rental units, this is not a software platform I would recommend. Reliable customer support is essential in property management, and TenantCloud has fallen short of that expectation.
Anita Orey
ARX Point Realty
Property Management Division

Horrible website, buggy, non existant customer service that can't fix anything.
I do not recommend to anyone, look elsewhere.

Do not use this software if you manage any significant volume. TenantCloud cost our Charlotte portfolio thousands in lost productivity when its lease engine failed during a major move-in push, sending blank documents to renters. Their screening system is slow and flagged inaccurate background histories, causing hot leads to fall through. When we reached out about the massive administrative overhead this caused, support offered an insulting $30 credit. It actively disrupts occupancy rates and frustrates applicants. Stay away.

I recently onboarded 70 new tenants using TenantCloud's lease creation tool with auto-population fields. Unknown to me, the auto-fill feature broke during this process — but the error was only visible on the tenant side, meaning all their leases appeared completely blank. I had no way of knowing until tenants started reaching out confused.

This forced me to meet with every single tenant individually to redo each lease by hand. The time lost cost me thousands of dollars in productivity, and the experience seriously damaged my tenants' trust in the system. Several now refuse to use TenantCloud entirely, which means I'm back to collecting paper checks — an ongoing operational burden that shows no sign of letting up.

When I contacted TenantCloud support, I was told the bug would be fixed within a few weeks. As compensation for the thousands of dollars in losses and the lasting damage to my tenant relationships, they offered me a $30 credit — which didn't even cover what I paid them, let alone the real cost of the failure.

I cannot recommend TenantCloud to other landlords or property managers. A platform bug of this magnitude — one that is invisible to the account holder but breaks every lease for incoming tenants — is a serious reliability issue. The response from their support team did not reflect the severity of the situation.

I am currently in the process of applying for a rental and if I didn’t pay so much for my computer, I would have thrown it by now. This has to be the worst platform I have ever navigated. It’s only because the property manager I’m working with has the patience of a saint that I’m still in this process. It has been 6 days now that both my husband, myself and the property manager have done this back and forth nonsense with uploads. Not to mention the information Tenant Cloud has about me is all over the place. Missing residential history information, the spelling of my employer is incorrect. Moving on to navigating uploading the required documents: we’ve uploaded the documents and then we’re told it was uploaded in the wrong location however when we try to upload the documents in the location Tenant Cloud requires, the edit option is greyed out and there is no way to change it so that the documents can successfully be uploaded. Our property manager even inquired if she could upload through her system and was told, no. Additionally I have never needed to provide such invasive financial information for a rental. Mine and my husbands bank statement? Our check stubs should be efficient to show our income far exceeds the rental amount. Who is viewing our banking account information? If you’re purchasing a home, understandable. Such invasive personal information is overreach for a rental property. The only reason I’m showing it for this situation is because I trust the property manager. If it were anyone else, I’d pass. I have seen nothing from Tenant Cloud assuring me that our personal information is kept private and with all the fraud that exists today Tenant Cloud needs to hold themselves accountable by assuring landlords and tenants that the info provided to their site is protected. I have worked with many different softwares and this one is the furthest from user friendly that I’ve ever had the displeasure of working with. What makes matters worse is when the property manager inquires if she is able to upload check stubs in the correct place from her system Tenant Cloud says no and still leaves it hanging for the applicant to figure out. I can already see multiple missed opportunities for landlords and tenants by no fault of theirs, rather the fault of Tenant Cloud with a platform that is far from user friendly, has prior applicant information incorrect which has the potential to cause a denial, And that’s after the applicant has jumped through hoops and jumped up, down, sideways, uploading documents standing on their head and upside down. Do better, Tenant Cloud!

My experience with TenantCloud has been extremely disappointing. I specifically chose this platform because I was led to believe it supports multi-currency property management, which is critical for managing properties in both the United States and Poland.

After subscribing to their highest-tier plan, I discovered that proper support for currencies such as PLN and USD was not actually included as expected. Instead, I was later asked to purchase additional subscriptions to access functionality that was originally presented as part of the system.

This created unnecessary complications, additional costs, and significantly reduced my trust in the platform. What should have simplified operations ended up creating more problems.

I would not recommend TenantCloud to anyone managing international properties or relying on transparent pricing and clearly defined features.

I didn't appreciate anything about TenantCloud. I have been renting for years, and this is by far the worst platform I have ever been forced to use. The website is horrible to navigate, nothing flows and generally seems counter-intuitive. I have had to go to the help page to figure out basically anything, and I would consider myself quite well with computers since I grew up with them. You have to jump through about 5 different holes to set up auto pay, there isn't a single autopay option that comes without a service fee. That's pretty insane. I have never used a platform that charged a fee for an ACH bank account transfer, so that sucks. Also, in order to "verify" my account, a $0.01 deposit was made with a code in the memo that I have to input. This takes several days. Furthermore, there are constant alerts of things I need to do in order to "complete" my move-in (I've lived here for months now). I have no way of turning these off, and none of the options provided actually match the utilities and internet providers that I have, so there is nothing I can do about the annoying alerts. Overall, could not be more dissatisfied and disappointed that my property manager decided to switch to this god-awful website. If you care at all about your tenants, stay far away from this garbage.

Tenantcloud has made managing my rentals not only possible, but easy. I get alerts when a repair is needed or rent is due. I have my tenants message and pay their rent through Tenantcloud. I can even do my background checks and leases. I have been using Tenantcloud for several years now and I have no plans to leave!

I been trying to cancel my tenant cloud subscription for the past year and cannot!!!
They still charge me the full amount, I even tried making a dispute on my credit card but they were also unsuccessful disputing..this is a total scam !!! Stay away ! Becarful!!!

They took forever to complete their check and it caused a denied application: if the landlord unsure this app don’t waste your time nor money.

It showed that a tenant didnt have an eviction but they did!!!! I paid for the premium and it wasn't accurate. Waste of money

Tenant Cloud makes everything seamless for our tenants and managing our rentals. We love the features like move-in/out inspection report, maintenance request portal, and the option to log property fees. We couldn’t do what we do without tenant cloud!

Tenantcloud provides everything we need in managing our properties. We are a family own business so we don't have a big team to manage properties counting 50-100 doors, for short and long term rents. But finding tenantcloud really help with all the hassle. It's very easy to use and they just know what property manager needs. I do hope they can expand and be more international friendly as we are based in Asia, instead of the US. But otherwise, no complain.

We like how this's a dedicated platform we can use to manage and track all things related to our real estate portfolio. While we're still only using the Starter plan for our current needs, as we expand our portfolio we can't wait to leverage the host of other functionalities related to tax forms, premium leads, and landlord forms that would otherwise be difficult to do on our own.

I like Tenant Cloud it was easy to set up and they have a lots of articles to help guide you along the way. I’ve only had to reach out to support once and they were very helpful and answered my question quickly. I’d recommend Tenant Cloud its inexpensive and easy to use.

Appropriate tools for managing a few properties. I was hesitant to start paying for this as I only manage a few properties, but I find it very useful to manage the whole process all in one place.

I’ve been using TenantCloud for almost 2 years now and I love it. It’s user friendly for myself and for my tenants. I have not had any issues with the program yet. I’d recommend to anyone

Great software. Easy to collect rents