Temptation Gifts Omdömen 

Order placed by mistake and following an email to cancel a refund was issued within minutes.
Excellent customer service.

Their customer service is second to none! Due to no fault of their own parcelforce attempted to deliver and didn't leave a card. Christian phoned me and reassured me a replacement would be sent out via a different carrier. My parcel turned up. But they have been at the end of the phone or message to me help me with a resolution. I would use them again in a heartbeat and advise others to do the same. Not many companies would have invested so much time in helping a customer. So extra thanks to Christian and Robbie who I spoke to on the phone directly, who were super kind and so helpful! The items were lovely and I got them for a great price and they also did post promptly.

Went today with my special needs son to buy a small strawberry plush toy he’d been asking for ages, 10 min after buying he realised it didn’t work as a stress relief. The young girl serving us was delightful. Went back to return it and the old lady working there literally stoped the transaction abruptly and asked us to go to her till, so we did. She hated the fact that we were foreigners and started openly being rude, giving us the down looks and examining the product through and through. Acting like the owner and basically saying we should have not visited the shop as we were not at the shop level… my son ran out in frustration. How can someone hire such a racist rude person in such a lovely shop is beyond me!!! Horrible people!

Customer Service second to none.
Excellent communication and prompt delivery.
Totally recommend Temptation Gifts.

Could not see the personalisation on line when ordering but took the chance. Good quality, vibrant coloured personalised money box received. Personalisation well written. Well packaged.

I wish I had seen these reviews before buying. Poor customer service. I’ve been left without the products I bought, over £130 worth, and after a month of them “chasing” it they’ve offered no help. They’ve ignored emails from me and refused to send evidence they’ve done anything to help. Plenty of other more reliable companies out there.

Notwithstanding I did get a refund, my beef is that this company wanted to charge me a premium for what 99% if companies do not and that is, simply removing VAT as we are Zero rated by HMRC for same.
Very very poor company policy, to charge 20% to process

I cannot recommend Temptation Gifts highly enough! It is a family owned company and it is so rare to find customer service this excellent. They truly go the extra mile to really ensure quality and customer satisfaction… all whilst being so polite, helpful and easy to contact - in fact a JOY to get in touch with! You simply do not find that anywhere else. This is a one-off company. I would never hesitate to recommend them, and when I need future gifts they will my first point of call.

Awful service. The manager if you could call her that. Swans around like a child in a nursery, any queries you may have are simply not dealt with and to be honest the staff are more interested in chasing each other round the shop talking in silly voices. Well I’m sorry, but I expect a standard of professionalism and this was way way below. I’m shocked with the immaturity of the management team and won’t be shopping in this store again.

Fantastic customer service. First time ordering from temptation gifts and I would highly recommend. They quickly answered a query I had and my items arrived very fast and exactly as described.

Livraison plus rapide qu'indiquée initialement, articles de qualité moins chers que sur d'autres sites, bien enveloppés et en parfait état à l'exception d'une boîte de cartes de Noël très légèrement enfoncée sur l'arête. N'ai pas eu à payer de frais de douane, ce que je redoutais à la lecture des conditions générales de vente sur le site. Depuis le Brexit, c'est une vraie loterie: ou ça passe ou ça casse sans qu'on sache pourquoi.

Fantastic service! I ordered on two separate occasions during December, both parcels were packed and sent within a few hours and both received next day! Excellent service whilst all other deliveries and companies were delayed due to Christmas and various strikes. Cannot fault!

Beware!
Received damaged items and customer service were unfortunately not interested.
I shall stick to more reputable sellers in future

Excellent. Brilliant communication and very speedy delivery.

Just love these guys, they sell such quirky unique quality items at reasonable prices. At present when they say they will deliver they do and on time. Keep up the good work.

I bought a mug from the website. They shipped it with Royal Mail. Apparently Royal Mail without attending to deliver returned it to the sender. On the tracking information they claimed that I was not a resident at my address anymore. Although I was in all day waiting for the parcel. When I complained to Temptation Gifts customer service they just sent me the link to the tracking and saying that my parcel was delivered so I should double check. The tracking clearly states that the package was returned to them even showing a photo of their door where it was left by the mailman. I'm very unhappy with their customer service. Stil waiting for them to refund or resend the mug that was supposed to be a Christmas present.

My order because of some mistake by the Royal mail or maybe their mistake was returned back to them without even trying to deliver. When I asked them to send the package back to me as soon as possible the customer service representetive said they will send the parcel to me as soon as they get it. The issue is they already have the parcel (as evident by checking the Royal Mail tracking) so they didn't even bother to check. Be careful with this company if you are buying gifts for Christmas.

Brilliant company, very helpful customer service. Have used this company several times to buy affordable and lovely gifts. Well packaged and fast delivery. Will continue to use Temptation Gifts in the future.

Fabulous little Christmas village houses lights very bright and great price. Delivery quick well packaged and fantastic customer service will use again

Have been using these for years and their prices and selection are fabulous. Great customer service always, packaged and delivered on time.
Used for many occasions.
Highly recommend.