Temptation Gifts Omdömen 

913
‱
TrustScore 4.5 av 5

4,7

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Det hÀr tycker kunderna

Betygsatt 5 av 5 stjÀrnor

We have ordered from Temptation Gifts twice in the last week. We were drawn to their lovely quality items, at a lower price point than we have found elsewhere. The products were delivered in perfe... Se mer

Betygsatt 4 av 5 stjÀrnor

Luckily enough to have a store in Bracknell and I’ve purchased many items from the store. However recently I made an online purchase but sadly what I ordered wasn’t what I received but a completely... Se mer

Betygsatt 5 av 5 stjÀrnor

I’ve ordered from Temptations a few times now and absolutely love Wrendale gifts, diaries and soft toys I’ve recently ordered the plush Robin and he/she arrived very quickly,beautifully wrapped... Se mer

Betygsatt 5 av 5 stjÀrnor

I ordered two Sara Miller tins, two metal Sara Miller Easter eggs and a water bottle. The Sara Miller items were beautiful as always and arrived as photographed and in perfect condition. (It would hav... Se mer

Företagsinformation

  1. Presentbutik

Skrivet av företaget

Temptation Gifts Ltd has been in business since Mothers' Day 1983 and we've been trading online since July 2000. We now have six large high street stores and two busy websites. We are FIVE times winners of the title UK Online Gift Retailer of the Year.


Kontaktuppgifter

4,7

UtmÀrkt

TrustScore 4.5 av 5

913 omdömen

5 stjÀrnor
4 stjÀrnor
3 stjÀrnor
2 stjÀrnor
1 stjÀrna

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Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.

4,7

Alla omdömen

(913)

62 omdömen under de senaste 12 mÄnaderna

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Betygsatt 5 av 5 stjÀrnor

Great Customer Service

I had a problem with an item I bought and contacted Customer Service. They responded really quickly and in addition to resolving my issue they also pointed me in the right direction for ongoing product care.
Altogether a rather pleasant customer service experience - Thank you!

14 juli 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjÀrnor

Arnaque !!!!

Arnaque !!!!
J’ai achetĂ© 3 mugs car ils Ă©taient le site le moins cher. 50€.
Maintenant FedEx me rĂ©clame 30€ de frais de douane !!!!
À aucun moment de mon achat je n’ai Ă©tĂ© prĂ©venue de ces frais supplĂ©mentaires ! Sinon, Ă©videmment, j’aurais achetĂ© ailleurs.

3 mars 2021
Omdöme utan inbjudan
Logotyp för Temptation Gifts

Svar frÄn Temptation Gifts

Thank you for your review regarding your recent order. Due to Brexit, since the start of the new year, all orders being shipped to EU countries are now subject to customs tax and charges, the exact amount is determined by customs and excise in the country of destination, and unfortunately these are beyond our control. We are unable to arrange a system of delivery to the EU than means that the customer does not have to pay vat/local sales tax and or duty on the goods. , if your delivery is being made by FedEx, our chosen international courier , FedEx will usually notify you of any fee to pay either on the morning of delivery, or at the point of delivery. However, as in our international delivery information, in our experience, the implementation of additional fees and charges on international deliveries is somewhat haphazard and varies from country to country, so we are unable to estimate what, if any, fees may be charged to you. We therefore recommend visiting your government’s customs and import website for further information if you are concerned. You would have been made aware of this once in the checkout of our webstore and again on your order confirmation, we advise that any customs or tax charges are the responsibility of the customer and as per our terms and conditions, I’m sorry, but I’m afraid that we cannot be held responsible for any charges levied by customs and excise, or FedEx, please refer to the link below: http://www.temptationgifts.com/international-delivery Kind regards, Rebecca @ customer service

Betygsatt 3 av 5 stjÀrnor

Attention aux frais de douanes

Attention aux frais de douanes, ils ne sont plus dans l'UE. Par exemple, pour un achat de 82€,46 j'ai eu 34€ supplĂ©mentaires Ă  rĂ©gler ( 16€ de douane et 18€ pour le traitement du dossier par le transporteur, soit + 41,23%) . Pour ma part = bye bye les achats en Angleterre et vive le brexit !

29 juni 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

Excellent customer service

Excellent customer service. I bought four Dunoon mugs and despite being well packaged one of them somehow arrived broken. I dropped them an email and an hour later a replacement was being processed as a replacement. No quibble.

16 juni 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

Great prices and gift selection!

I recently ordered some gifts off of the website. They came quickly and were exactly what I ordered. The sale prices of the products were a bonus too! Would definitely recommend this company.

9 mars 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

Birthday cards

I have purchased cards from this web sight and the service is just brilliant. And the product too. Thank you so much for being so reliable.

4 mars 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

Good

Found some cute stuffs and it was delivered quick and well packed. Likely to reorder in the future.

10 februari 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

First time buying, super service


I recently purchased Orla Kiely products and was happy with the speed of delivery considering the current situation, everything was well packaged, and I also contacted customer services and my experience was brilliant, they were super helpful, polite and professional. I cannot fault them and would definitely buy again from them. I did come to the reviews first for the site and read a few of the negative experiences, however I decided to go ahead and order my products and I was not disappointed at all, I think everyone has different experiences and I would recommend just going ahead and purchase what you want and make your own mind up, after all you wouldn't be reading the reviews if you were not considering buying. I would highly recommend taking the risk and bearing in mind we are all in a current lockdown situation so limitations are inevitable, with covid it has impacted a lot of businesses and even the postal service is affected, I myself took standard delivery and got my parcels in 4 days. Just be mindful some things are out of our control at the moment.

30 januari 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjÀrnor

I use this site (a lot!) to buy Yankee


I use this site (a lot!) to buy Yankee Candles and Woodwick Candles, I can honestly say I have never had an experience than was less than 5 stars.

They always have the new fragrances and at the cheapest price. The delivery is always quick, reliable and items are always well packaged.

No complaints from me!

20 januari 2021
Omdöme utan inbjudan
Betygsatt 2 av 5 stjÀrnor

Mislead customers

Delivery was good for covid times. However, they mislead customers in to thinking they sell specific items on Google shopping. Then show no responsibility when you click on an specific item and it turns out to not be the item you were believing you had purchased. They do not offer any compensation or solution. Would not buy again from this company.

15 januari 2021
Omdöme utan inbjudan
Logotyp för Temptation Gifts

Svar frÄn Temptation Gifts

Good morning, thank you for your recent review. I am sorry that you are disappointed with the item ordered from us. If you search for an item on Google, all similar products from all different companies will also show. This is the same for all searches where Google will provide details of different items within the same category if companies pay to advertise their products with them. If you have any further concerns regarding your order or the items ordered please could I kindly ask for you to email us directly at customerservices@temptationgifts.co.uk, we would be more than happy to look into this further for your. Kind regards, Customer Service @ Temptation Gifts

Betygsatt 1 av 5 stjÀrnor

I also ordered a medium Yankee candle


I also ordered a medium Yankee candle in snowflake cookie back in December and it never showed up. I tried to contact customer service and never got a reply

9 januari 2021
Omdöme utan inbjudan
Logotyp för Temptation Gifts

Svar frÄn Temptation Gifts

Hello , thank you for your review, i am sorry to hear that your order has not arrived, please email our customer service at customerservice@temptationgifts .com quoting our order number and we will of course look into this further. Kind regards Rebecca @ customer service

Betygsatt 1 av 5 stjÀrnor

Product I ordered hasn't still arrived


Product I ordered hasn't still arrived been almost a week i paid extra for quick delivery as it was a present for someone. It is going to be no use when it arrives So going to return it. Rang customer absolute bazaar service. It was a recommended site ThankGod it was my first and last purchase

2 januari 2021
Omdöme utan inbjudan
Logotyp för Temptation Gifts

Svar frÄn Temptation Gifts

Good afternoon, thank you for your recent review. I am sorry to hear that your order has yet to arrive. From checking with Royal Mail I can see that delivery was attempted on the 30th December, but they were unable to delivery due to the address being "inaccessible" and delivery has been rearranged for 2nd December. As this was meant for a birthday present, that has since past, a prepaid returns label has been provided so that you ay return the unwanted item to us for a refund, free of charge and at your convenience. Please accept my apologies once again for the inconvenience caused, and rest assured that we will be taking this matter further. Kind regards, George @ Temptation Gifts

Betygsatt 1 av 5 stjÀrnor

Out of stock

Product I bought and paid in full + fast delivery is out of stock on their warehouse. Have no idea now how to get a present in 2 days time as shops are empty. My first and a last purchase here. Good luck with your stock.

28 december 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjÀrnor

Really disappointed with service from


Really disappointed with service from Temptation gifts. I made a substantial order on the 5th of December; christmas presents for my baby son and wife. I paid 10 pound postage/delivery and I have still not received my order, 17 days later. I have contacted and was advised there was no tracking on my order but it left their warehouse. Really disappointed and now with all the disruption I am unlikely to have Christmas presents for my son's first Christmas. Emailed customer service again this morning but did not receive a reply.

22 december 2020
Omdöme utan inbjudan
Logotyp för Temptation Gifts

Svar frÄn Temptation Gifts

Hello John, Thank you for your email, I am very sorry to hear that you have not yet received your order. I can see that you placed the order on 5th December and it was dispatched on 9th. Standard orders are sent using Royal Mail's International Standard Service in association with their international partners. This is a very reliable service and you should receive your order within 10- 14 working days of dispatch. We are unfortunately unable to provide individual tracking numbers for parcels sent with his service. On rare occasions it may unfortunately take slightly longer for a parcel to be delivered due to the current pandemic causing possible restrictions on flights and internal processing . We still expect the vast majority of parcels to most destinations to be delivered in normal time frames but for some, delivery may take longer than listed. Please rest assured that your parcel is still very likely on its way to you as 10 days is not an unusual amount of time to wait, if you have not received your order by the end of the day on 30th it may be advisable to check at your local post office in case the parcel has been left there, if you were out when they attempted delivery. If you are unable to locate the parcel after checking with them and waiting until then please get back in touch and we will look at the next steps. Thank you for your patience, Kind regards, Rebecca @ customer service

Betygsatt 5 av 5 stjÀrnor

Temptation Gifts is the best company I


Temptation Gifts is the best company I have ever ordered from. They treat the products with such care. I've ordered over 8 Yankee Candle jars from them and they are all in excellent condition. Temptation Gifts are more reliable than the Yankee Candle store online. And their delivery is so fast. I ordered a large Snow in Love on Monday, it got dispatched on Tuesday and arrived early Wednesday morning. Would recommend them to anyone.

18 december 2020
Omdöme utan inbjudan

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