Telford Copper & Stainless Cylinders LTD Omdömen 

Had a unvented cylinder installed in 2014, now in 2020 I need a new cylinder, I have water leaking through the insulation so I’m assuming a weld has gone! Telford will not uphold there guarantee due to it not being serviced! Maybe that’s my fault but I have looked and cannot find a manufacturer that has nearly as many complaints about leaking cylinders as these guys, add mine to the list

Had a failed cylinder from a different manufacturer and therefore approached Telford for a quote and specification and their attitude was arrogant and self-satisfied - they slammed the telephone down on me, so rude and disinterested - I wouldn't touch this company ever again!

Bought a 200L Telford Tornado unvented cylinder in 2010 for a first floor flat.

In 2013 the pressure expansion vessel developed a split allowing water to spill out of the top through the floor into the shop below damaging stock. Paid Telford Cylinders £175 to fix even tho there's supposed to be a 10 year warranty

In 2020 during the Corona Virus pandemic water started leaking out of the bottom of the cylinder into the shop below. Telford Stainless Products were unable to allocate an engineer for 2 months.

Telford claim that unless you have an annual inspection you void their warranty for which they charge £90 pa which means it's cheaper to throw the cylinder away after 7 years. I suspect Telford have ongoing quality issues with their cylinders which explains why the reviews are not glowing and there's a 2 month wait to fix things when they go wrong. 200 litres of hot water can do a lot of damage to a ceiling and that's ignoring the dangers of mixing water with light fittings

I am now looking at having to spend £1,200 on a replacement cylinder after just 10 years. Their warranty isn't worth the paper it's written on

No problems at all.
We have fitted hundreds of their products and have had very few problems
Any problems were dealt with quickly without any issues.
Technical support is good
No complaints here.

Sold foulty cylinder what cause damage to customer property .Dont pay for repair and replace foulty parts.
Poor quality service .

I have a Telford stainless unvented hot water cylinder, which (supposedly) comes with a lifetime guarantee. The cylinder burst (presumably poor workmanship) and they refused to honour their guarantee.

Unhelpful technical department - they refused to discuss it with me once they realised it was a fault with the cylinder itself and not a problem with the expansion vessel. I was told to go to a small claims court if I wanted to take it further!

I will not be dealing with this company again, and I suggest other people should think twice as well!

Purchased a brand new cylinder with installation, once installed the hot water tempatature in my shower dropped, originally Cylinder Maintenance Services Teleford said they would come and inspect, then they said I would have to pay for this service even though;

a) I had just paid for the brand new cylinder installation
b) The shower worked fine previously
c) They initially agreed to inspect it for free
d) I had spent nearly £2,000 with them on the new cylinder and installation.

I did not ask them to fix something they did not cause, just to see if the new cylinder and/or it's installation was the issue.

Very disappointing.

I bought a faulty cylinder from this company a welded joint started leaking they wouldn't believe they were at fault it cost me an extra days work installing a replacement cylinder they refused to pay for my labour and never offered any compensation to my elderly customers for being without hot water till a replacement cylinder arrived I would definitely get something in writing before purchasing from this FAMILY RUN COMPANY

I ordered a Telford Tank through a partner company of theirs (heatandPlumb, see separate review) and was let down badly by them. I called Telford Group and was put in touch with their customer service team.

Not expecting a great deal my hopes were not high, but I was treated like the most important customer there was and the lady I was talking to managed to create a miracle. She was able to get my tank delivered the next day when HeatandPlumb would not even recognise there was a problem.

The amazing thing was that the company (Management and Manufacturing) all backed up her promise to me and rescued a very tight schedule. This company should win every customer service award there is.