Telford Copper & Stainless Cylinders LTD Omdömen 

Great customer service, needed some technical support & their team did their best on the phone to answer my questions very professionally.

I had a Tempest un-vented cylinder installed about 18 months ago and it started making noise like a kettle starting to boil (the water here is exceptionally hard).

I was able to reach someone at Telford's customer service who had the expertise and took the time to help me arrive at a solution to the problem.

I'll be happy to do business with this company in the future.

Firstly, I am and end user i.e a customer and Telford were more than happy to talk to me.

I had a specific requirement for 2 electric immersions heaters as I wantto use the tank as a 'thermal store' in the summer, utilising excess solar electricity to heat the water.

Again not a problem, we can add that - some manufactures only allow this on the larger cylinders. Post the install, very happy with the quality and performance of the cylinder, they are competitively prices and provided you service them, come with a lifetime warranty.

Fantastic Customer service, friendly staff..Really helpful drivers..Could not fault their professionalism and after care service. Elaine has been superb! Would definitely recommend Telford…

Under what country laws is this company able to claim they have lifetime guarantee? UK? I think somebody has to challenge that nonsense claim. The contractor who renovated my house used their Unvented 250litres Cylinder. They could find the serial number etc in their records. But was not 'registered'. Even if registered, the tank would require annual 'servicing' before it can even be considered for any guarantee.
My boiler is serviced annually understandably. A tank that requires annual servicing will need to be assessed differently from the sort of claim this company makes.
The aspect of my renovation requiring the tank was done in 2014 and the tank was bought in July 2014. So mine did a mere 9 years before 'pissing' water all over the place. Compared to the experience of others, I count myself lucky to have had 9 years good use. So much for life time warranty! Is it a good product, I would say, may be! .......that needs improvement. Lifetime Guarantee? Your chance of getting that is as good as catching smoke in the air and putting it in your pocket.

Before you buy, carefully read their terms and conditions specifically section 5:1 as added below. The stockists or direct sales department don't give you this clear information for you to make comparison. Even most installers I believe have never read it! You will understand it is not intended to actually provide any real support but to compile a database for future purchase when the existing one packs up! Which it will .....if you are line me, less than a decade (Lifetime indeed!).

P/S
Terms and Conditions Section 5:1
(e)       Lifetime Guarantee: The stainless steel unvented cylinder carries a lifetime guarantee against faulty manufacture or materials, provided that: The product is used solely for the storage of water from a mains public supply. The product has not been modified or tampered with. The product has been installed and maintained in accordance with the installation instructions. The product has not been subjected to damage caused by frost, or other external influence. The product is registered on the Product Registration section of the TC&SC website within 28 days of installation. The immersion heater, water control valves, cylinder thermostat, expansion vessel and energy cut out valves are guaranteed for two years from the date of manufacture on a new build and once replaced for one year. This guarantee is only available in the United Kingdom of Great Britain and Northern Ireland. Claims made against our Lifetime Guarantee must be supported with evidence of purchase and the product serial number, along with a copy of the completed Benchmark Checklist and service record. Your Statutory rights are not affected by this guarantee. All cylinders are WRAS Approved.

Exclusions to the guarantee:

* Any labour charges associated with replacement of the unit or any of its components.

* Any consequential losses caused by malfunction or failure of the unit.

* The effects of scale build up

The Companies Email response to me so that you learn from my experience!

"Good afternoon xxxxx,

I’m sorry for the delay in coming back to you. Thank you for the further images.

I’m sorry this is happening to you- please accept my sympathy on behalf of the company for your situation. We take immense pride in our product & with that in mind we offer a lifetime warranty on the cylinder body however the unit was never registered / activated for the lifetime warranty & from your email it is clear the unit has not been annually serviced / maintained as per our terms & conditions.

Servicing is essential to the lifespan of the product as parts should be reviewed & replaced every 2-4 years as needed. By not following this process the cylinder body is placed under extra stress when the expansion fails which can eventually cause the unit to fail (leak).

If there was a leak / failure down to manufacture defect we would expect it to be present within 6 months of initial installation, so after 9 years we can almost certainly say it won’t be a manufacturing issue affecting the cylinder, it will more than likely be extra stress placed on the unit from not servicing or even limescale / water corrosion.

In this situation we would strongly recommend you contact your local merchant / stockist to purchase a replacement unit & ensure it is registered as soon as it is installed.

Kind regards

Xxxxxx"

Our Telford unvented cylinder split open at the seam and sprayed hot water everywhere after less than 12 months of use. Instead of reimbursing us Telford offered to replace the cylinder but the cost of reinstalling it was too high so we declined the offer. When we took the burst cylinder to the scrap merchant the inner cylinder was found to be made of mild steel not 'stainless steel' as advertised. The only stainless parts on this so called 'stainless steel cylinder' are the threaded inlets. Do not buy these cylinders. In my opinion they are dangerous and poorly manufactured. We lost a considerable amount of money having this installed and are very angry with the plumber for recommending them and with Telford for not reimbursing us for a faulty product that misleadingly claims to be made of stainless steel.
Responding to the comments by Telford below : I have sent numerous photos of the faulty unvented cylinder to your customer services team at Telford so don't suggest this is not a Telford cylinder ! The scrap merchant stripped off the outer shell casing and tested the inner cylinder with a magnet to show it was made of steel and not stainless steel.

At first I was a little nervous with the other reviews on here after our new unvented cylinder had a leak, but Telford have been absolutely fantastic to sort it out. No issues at all, very friendly and communication was spot on. The engineer did a great job and was very tidy, and all issues were resolved. Couldn't have asked for a better service. Would like to put in a special mention for Elaine B and Sean R for answering all our questions and keeping in touch.

Ordered 2 tanks through 3rd party , after ‘sketchy’ response over 2 months plus , I emailed Telford copper and stainless cylinders directly and came across Sean Reynolds who answered all my queries within minutes, could not of asked for a better service, thank you so much Sean

Tornado Stainless was bought to replace a 21-year-old copper cylinder; it has lasted 4 years to the day, leaked into the jacket then leaked through the ceiling. The plumber tells me terrible firm with a terrible product. Too late, but it might not be for you. Don't buy

2 year old Stainless Steel water tank leaking. 1400 worth. Tellford wont stand over it. Brain dead customer service with genius suggestion that the best advice she could offer us was for us to replace the tank. She must have spent the day thinking of that suggestion. Awful company. No word. No warranty. Many reviews like this on the web. Greedy unprofessionals

Excellent service! Contacted this company about a problem with my Solar Tempest Cylinder (10 years old). An engineer arrived the next day at the arranged time and did the necessary work. All staff were efficient, friendly and kept me informed by text and email. Would highly recommend.

Avoid at all costs!

Grab the money & run company!
Bought a heat pump/cylinder package from them but when the heat pump did not work correctly after 10 weeks without being able to get an engineer on site I rejected the heat pump but they point blank refused to take it back despite getting solicitors involved. Ended up purchasing a Vaillant heat pump which works perfectly.

In response to your reply below:
I refused the visit because you only tried to arrange a visit AFTER you received letters from my solicitor rejecting the goods. Just look at your Trustpilot reviews... 73% are 1 star. Says it all doesn't it.

Found attitude poor .
I failed to register the warranty online and despite being within 12 months of installation attitude was completely dismissive and disinterested.

Gave a pretty poor response to the issue of a chemical smell emitting from their cylinder in the airing cupboard.

I have never had this issue in any other home I've lived in.

I had a new 1200 x 450 stainless steel indirect vented hot water cylinder fitted 6 months ago. It was supposed to have been guaranteed for 20 years. All was well until it started leaking below the immersion pocket at the top. It seems to be coming from a welded joint at the bottom.

We’re trying to soak up leaking water with towels but fighting a losing battle.

We are an elderly couple. What do we do to make a claim under the guarantee? We need this fixed quickly!

Just had new cylinder and heat pump all supplied by Telford. Everything turned up on time and is all working perfectly

fitted new unvented tempest in 2016. that failed at the bottom in 2020.
Telford refused to provide any warranty assistance!!!

in order to save changing pipework I reluctantly purchased another Telford Tempest unvented and fitted that in August 2020.
Today, that cylinder has also failed somewhere inside the body/at and/or around where the hot water draw off threaded fitting is located on top of the tank.

Utter rubbish cylinders with very little to zero customer support!
AVOID!

Our fitter was fitting 170 l tank while installing our system and he couldn't fill to capacity as one of the fittings is leaking and thats straight out the box been without hot water and heating for 3 days now and its not the best time of year either, not good .i get the impression mass produced in china only way to explain why there considerably cheaper than their competitors ,not a good start !!!

My brand new Telford Tornado boiler broke down after two and half years and they refused to honour the warrantee. On top of that, they were very rude - probably because they are used to annoying people when they refuse to stand by their products.

Had a Telford Tempest fitted 2010, replaced under warranty after a fight in 2016. 2020 it's gone again. In addition I've had tp replace the expansion vessel more than once. System is serviced, softener and de scaler fitted I cannot do more. Fortunately its in the garage so didn't damage the house during it's multiple failures.
These tanks have cost a fortune in plumbers bills and I would never under any circumstances have a Telford product in my house again.