I have a Clearwater filter tap which I purchased in 2024. When my filter needed renewing the new one I had purchased did not fit properly and Tapstore kindly sent me a new tap head and replacement fi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a mono kitchen tap online. As an after thought, I emailed customer sales to ask whether the tap included all fittings, hoses etc. To my amazement, I received a reply within the hour! Upon... Se mer
Our kettle tap has started to drip. Having explained the situation, Tapstore sorted out my problem by sending me a replacement cartridge. Thank you Teresa.
Excellent experience with Tapstore. Teresa answered all my questions with patience, helped me choose the right sink, checked their stock and despatched my purchase promptly. She even sorted out the... Se mer
Företaget har svarat
Företagsinformation
- Försäljare av badrumsartiklar
- Badrumsinstallatör
- Heminredningsbutik
- Försäljare av köksmöbler
- Köksrenovering
- Butik med kökstillbehör
Skrivet av företaget
Tapstore.com - the widest selection of quality branded bathroom taps, kitchen taps, showers, pumps, bathroom cabinets, wastes, traps, heated towel rails and bathroom accessories available to buy online. Free delivery on orders over £100
Kontaktuppgifter
Unit P, Charlwoods Business Centre, RH19 2HH, East Grinstead, Storbritannien
- 01342 321121
- sales@tapstore.com
- www.tapstore.com
4,6
Utmärkt
97 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic all round service
I cannot recommend this company more. The staff are knowledgable, efficient and polite and their products are good value. Their customer service is exceptional. Well done and thank you
16 december 2024
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
No need to thank us, that is what we are here for! We are glad to hear that you got the help and advice your needed with your order. We hope to deal with you again soon!
Perfect resolution of an issue
Bought some very fancy and expensive taps, arrived with issues ( direct from supplier and not from tapstore ). Raised an issue in email, Teresa called straight away to resolve, asked for pictures which I sent, called supplier, obtained agreement to send replacements and allowed me to keep the first lot for spare parts. Could not ask for more than that - that a gem. I run a business, issues can happen and the true worth of a business is always going to be how quickly and how well they deal with things when that happens.
6 december 2024
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
Thank you for taking the time to leave us such a kind review! We also understand that problems do occur time to time, but that doesn't make then any less frustrating, so we really appreciate your understanding. We are pleased to hear that it was dealt with quickly and efficiently and hope you love your new taps!
Reliable, with great customer service
Ordered a Franke tap . Had not heard from courier, so rang tap store , lovely lady contacted courier to see what the delay was. Courier had noted down wrong postcode. Told it was coming on Monday courier would contact me . No word from courier so emailed tapstore by return I was informed of the time slot. Item arrived . Tapstore - of their own volition rang later that day to ensure my tap had arrived. Fantastic customer service, super super helpful . Highly recommend.
2 december 2024
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
Firstly, we apologise for the poor communication from the courier! We always like to make sure things arrive on time, as we know what a pain it is when they don't! Hopefully you are happy with your purchase, we look forward to dealing with you in the future!
Amazing value and great service
Amazing value and great service
Ordered a tap and need it asap as had been let down by another supplier.
Ordered online and emailed to ask when it would be received. Teresa replied quickly and confirmed it had been despatched and should be with me today...and it was!
Thank you Teresa and Tapstore!
3 december 2024
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
Thank you for your kind words! We are glad to hear that we could assist when others couldn't. Teresa is a real star, so we will pass on your regards!
Tapstore Advice
Tapstore were very helpful in their advice and the sink was delivered on time.
14 oktober 2024
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
Thank you for leaving us a review! We are glad to hear that we could assist and your order was delivered on time
The service was second to none
The service was second to none, very informative and kept me updated regularly, thanks
Product reviews
Acquapuro ACQ-IFC+ Replacement Filter Cartridge
Very easy to swap over and install, comes with the two 3/8 x 1/4 90 degree connections, would be beneficial to have straight connectors too. Overall very satisfied and would recommend.
27 september 2024
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
Thank you for taking the time to leave us such a great review! We hope to deal with you for all of your future water filter changes
Easy to order and quick delivery
Easy to order and quick delivery. I would definitely recommend Tap Store
11 juli 2024
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
We are glad to hear you had a smooth transaction with us, we hope to deal with you again soon!
Very efficient company!
Very efficient products sent out in a timely manner and well packed too. Highly recommend.
24 juni 2024
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
Thank you for your kind review, we are pleased to hear that your order was processed and delivered efficiently!
Prompt service
The service was prompt and folowed up by a status update and then a personal e-mail. The customer focus seems to be refreshingly paramount. Well done Tap Store.
7 juni 2024
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
Thank you for taking the time to leave us a review, your kind words are greatly appreciated! We always aim to provide the most personable customer experience from ordering to delivery, so are pleased to hear you were happy with the service received!
Brilliant service and quality of goods
Really easy site to understand. Order arrived within 48 hours. Tap is of a really good quality. Would recommend this store without hesitation.
21 mars 2024
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
Thank you for your feedback! We are happy to hear that the site was easy to navigate and you found what you were looking for!
Svar från Tapstore UK Ltd
We are glad to hear that your order arrived in a timely manner and hope you are happy with your purchase!
Great personal service!!
I was having difficulty getting this particular sink locally and thus company did not make a drama out of my order. In fact, they were very efficient and friendly to someone who is slightly out of her depth in renovating a house. I would definitely recommend.
15 februari 2024
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
Thank you for taking the time to leave us such a kind review. We are happy that we could assist you in sourcing the sink that you had your heart set on! Hopefully we can assist you with any kitchen/bathroom renovations in the future.
Fantastic service from this company and…
Fantastic service from this company and Tim in particular.
This gentleman spent at least 20 minutes on the phone to me helping me with a problem with my shower even though it became apparent to us both that i was not going to buy a shower pump from them.
Highly recommend this compan
20 februari 2024
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
Thank you for your review! Tim really is the man when it comes to technical assistance, so we are pleased to hear that he could help you out even if it wasn't with a purchase through ourselves. We hope that you keep us in mind for any assistance in the future!
I needed a replacement kitchen tap
I needed a replacement kitchen tap. From looking, choosing, ordering to delivery it was just 24 hours - what a fantastic result!
8 februari 2024
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
Thank you for your review! We are pleased that your order arrived swiftly and efficiently, and hope that you are happy with your lovely new kitchen tap!
Great customer service when issues arise
I ordered two taps, one of their taps I ordered said it would be delivered two weeks later as it was out of stock, they emailed a few weeks later to say it wouldn't be in stock anytime soon and offered me a matching tap for a discount. This is great service, kept me informed and offered a discount due to the inconvenience. After 4 months of renovating my house, I have had many bad experiences with customer service of many businesses, but I want to congratulate them on being pro-active and helpful with no hassle and sorted the issue out. Well done. It's a welcome change to many other companies.
30 januari 2024
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
We know how frustrating it is when things don't go to plan or unexpectedly available, so we sincerely apologise that your original tap was out of stock. Thankfully we could get you all set up with an upgrade for the same price to make up for the inconvenience! We hope the rest of your renovation has gone to plan and we can help you out with any future projects!
Super Service & Advice
Initial advice and guidance from Will which was spot on. Ordering process was straight forward. I was updated re delivery via Teresa and emails. Item arrived well packaged, looks good and appears to be working very well. I am very pleased with the product and the service provided by tapstore was excellent. I would highly recommend this company.
Dee C
17 januari 2024
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
Thank you for your review! It is great to hear that you were kept well informed throughout the ordering and delivery process. Hopefully everything is still working well and you are happy with your purchase! We look forward to helping you with any of your future requirements.
Had exactly the tap I needed
Had exactly the tap I needed, ordered in that morning when plumber left and arrived 11am the next day and that was in the run up to Christmas - fantastic service.
19 december 2023
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
We know how chaotic things can get around the Christmas period, so it was a pleasure to assist in getting your tap back up and running in less than 24 hours!
Amazing customer service
Amazing customer service. They were super quick to answer my questions via email and again super quick to resolve all issues I had. I will definitely prefer them in my next orders
8 januari 2024
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
We are glad to hear that you got the assistance you needed to resolve your issue, if we can be of assistance in the future please don't hesitate to give us a call! We look forward to dealing with you again.
Excellent service
Excellent product and service to match. Will definitely use again.
1 december 2023
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
Thank you! We look forward to dealing with you in the future
Perfect transaction
Perfect transaction, competitive price, very quick delivery.
Arrived in perfect condition.
26 oktober 2023
Omdöme utan inbjudan
Svar från Tapstore UK Ltd
We are happy to hear that everything went perfectly! Thank you for your kind review
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