Tapstore UK Ltd Omdömen 

On 19th August I raised an issue on the lack of clarity of the declared guarantee on a Franke Eiger mixer tap. Teresa, Tapstore Customer service, responded immediately, contacted Franke and arranged for the part in question to be replaced. It arrived on 22nd August. No fuss, prevarication or delay.
If only all online providers were as competent?

I had an issue with a sink I bought from Tapstore. Owing to my fitter being seriously delayed it was three months before the sink was unpacked and I found a small crack. Knowing that it was far outside the normal time frame for reporting faults I contacted Tapstore more in hope than expectation. I am at something of a loss to adequately express my gratitude and admiration for the customer service I received from the Tapstore and the manufacturer (Franke) and a replacement was organised and arrived today in perfect condition. Both companies have gone far beyond normal customer service and both have my undying respect and gratitude. I have been a fan of Franke for years for their products, I am a new customer of Tapstore but should I want sinks and taps in the future then they will definitely be Franke supplied by Tapstore. Ten out of ten both of you for customer service and my heartfelt thanks to you both.

Fake
38 days and still not get my order and they just say me waiting and wait

Bought a kitchen mixer over 5 years ago which started to drip but was out of warranty - Teresa @ Tap Store was really helpful and sorted out replacement cartridges to be sent direct to me free of charge - excellent service, would give more than 5 stars if I could!!

Great service, and very efficient and helpful. Thank you Teresa!

Dealt with and resolved my query quickly and efficiently.

Bristan taps are recommended by my plumber. I really love this tap, especially as the tap handles are very adjustable to control and refine water flow. Excellent

excellent, answered the phone every time i called and dealt with my issues, very rare these days, very helpful indeed, thanks again

I bought an expensive black kitchen sink waste kit in February and the black coating started to come off within a few months, exposing the bare metal underneath. Theresa from Tapstore was extremely helpful in extracting a replacement out of the manufacturer, despite them initially attempting to renege on the 15 year guarantee that came with the product. Definitely worth 5 stars for customer service provided.

Leaked data!
I found some of my sensitive data on a data breach scanner. This shows that tapstore has not kept sufficient security in place to protect its customer data. I will not be using them any more due to this.

Very good service.

When the item I bought turned out to not be compatible with my existing system, down to my error, they were very helpful in facilitating it's return and a refund.

Excellent customer service.
I bought a tap which was fitted months later (new kitchen) and it dripped after use. I contacted Tapstore and Theresa was very helpful in contacting the manufacturer and having a replacement valve posted out immediately.

First class service great product and brilliant delivery

Tap washer went in the tap. Contacted the company who were very helpful. Got correct washer in the end & all working well.

The supplier did not include a shower hose in the package and Tapstore immediately undertook to contact them and arrange for one to be sent. No quibbles!

We needed a replacement cartridge for our shower. The part was replaced Free of charge even though it was a a few days out of warranty. A big thank you to Theresa Day at Tapstore and also Sagittarius for your prompt attention and wonderful service. Thank you very much everyone.

Excellent product, excellent service, prompt delivery and very very professional and polite direct Comms. Would happily recommend.

I’ve had excellent service from Tapstore Uk, they went over and above to ensure a delivery of an item which was a replacement for one which was sent, but to the wrong address. They quickly arranged a replacement the following day. Splendid customer service, can’t fault them at all.

Great after sales customer service - they sorted out my dripping tap I had bought from them in 2020 with ease, friendly & good service.
Will use them again

Taps were clearly priced, as well as faster delivery. Supplied direct from manufacturer. Lack of clarity as to when they would be delivered was researched and resolved by Tapstore customer service without delay.