Sytner Group - Sytner Wolverhampton BMW Omdömen 

Excellent service, kept updated, friendly staff

Jay in the service department was excellent in keeping me informed on the progress of my vehicle’s warranty repairs.
Mr Andrew Kendrick

Always a brilliant service from Sytner Wolverhampton.
Always made to feel welcome, staff treat you like friends great relationship building with customers.
Rosie is exceptional at her job and deserves progression.

Quick efficient and very friendly service

Very friendly and efficient staff, dealt with straight away and not kept waiting, car was ready when they said it would be and was kept informed of progress and costs.
Ayesha (hope I’ve spelt this right) was lovely, very knowledgeable, friendly and helpful.

I am extremely disappointed with the service I received from BMW Wolverhampton.

I took my car in for a routine service, and I was told that the sump plug thread had been damaged by a previous garage and that the sump pan and gasket would need replacing at a cost of around £1,400. My biggest issue is that they removed the sump plug and started this process without first contacting me to explain the situation or ask whether I wanted the repair carried out. I should have been given the choice to authorise the work or collect my car before anything was dismantled.

After a lot of back and forth, we eventually reached an agreement on the price. However, when I collected my car, I discovered several basic workmanship issues. One of the clips on the air filter housing had been broken, the cabin filters had been installed the wrong way around, and one of the screws had not been fitted correctly. These are simple tasks that should have been completed properly by a BMW dealership.

To their credit, they agreed to supply and fit a new air filter housing after I raised the issue. However, by that point, my confidence in their workmanship had been completely lost. I decided to take the replacement part and have it fitted elsewhere because I no longer trusted them to work on my vehicle.

This experience also left me questioning whether the damaged sump plug thread was genuinely a pre-existing issue or whether it could have been caused during the service, especially given the other mistakes that were made.

Overall, this has been one of the worst experiences I have had with a garage. I expect a premium dealership to deliver a high standard of workmanship, communication, and customer care. Unfortunately, my experience fell well below those expectations, and I cannot recommend BMW Wolverhampton based on the service I received.

Constantly telling me the car wasn’t ready, waiting for parts to come in. I think when your car is under warranty you become least priority. It went in for a simple warning light, problem found and they had it 5 days if you count Saturday. An issue they told me would be done in 2. We have a friend who worked there not so long back and he did warn us not to use that branch. Lessons learnt I suppose.

I purchased a £60k car in December 2023 , I have had the same issue with the car since then.it has been back 10 times with the same fault and approx they have had my vehicle for 4 months or more. Still not fixed ? Been in touch with BMW direct they said its down to the dealership ?so they have wiped there hands of the issue and not interested how there cars are performing and customer issues. This is totally disgusting. Customer service non existent.

I honestly couldn’t be happier with the service I received from Jason when buying my X1. He made the whole experience so easy from start to finish and was always friendly, approachable, and happy to help with any questions I had. His customer service was genuinely amazing. Nothing was ever too much trouble and I felt completely looked after throughout the whole process. I absolutely love my new car and I’m so glad I bought it from him. I wouldn’t hesitate to recommend Jason to anyone looking for fantastic customer service and a really smooth, enjoyable car-buying experience. Thank you so much, Jason!

Dropped in with a puncture, sorted for me on Monday.
Beautiful new showroom, cant wait to choose my next one !

The staff made me feel welcome from the outset, really quick turn around on the work that needed to be done and not too pushy about options.

As always, my visit to the dealership was great. I always feel well looked after from the moment I arrive at reception. The whole team is friendly and helpful. Rosie explained every step and was extremely helpful.

It has now been over two weeks, and my car still has not been repaired from SYTNER WOLVERHAMPTON BMW. This level of service is completely unacceptable. I have been left without my vehicle for far longer than expected, with poor communication and little to no meaningful updates throughout the process. Every time I have chased for information, I have been left disappointed. I trusted Sytner to provide a professional and efficient service, but my experience has been the exact opposite. Customers should not have to constantly chase for updates or wait this long without clear answers. I would not recommend this service based on my experience.

Booked my car in for a brake fluid service , 6 weeks in advance, on arrival nowhere to park my car , once entered the reception was told they can’t find my booking on tablet .
Lots of waiting around , 30 mins , then told found my details
On return , another 30/40 mins waiting just to pay and get key
Car had been washed poorly , water/wax marks all over it , ( i did say I didn’t want it washing as had this issue before )
BMW should have a better service than this !

James was helpful, welcoming and knowledgeable about the car. The sale was none pressured and I felt supported throughout. Matt was also helpful and took the time to meet with me prior and in the handover day.
The video of my car sent from James ahead of my collection was a nice touch.

freindly service with clear concise information and pricing that you can trust

Terrible customer service!! Avoid them worst dealership I have ever had experience with. Tried to contact them many times to book in my car after experiencing a terrible noise from my car that was under warranty as only 16 mths old. No response after many calls and left messages. Called roadside assistance who was really prompt and helpful. He sent pictures through to the dealership and advised they would inspect my car the next day. When finally got through I was informed could not be seen until 27th July if I needed a courtesy car! Ridiculous I am a disabled person! So eventually got an appointment for 7 days time. This situation made me ill and housebound due to my disability but Dealership did not care. Decided I had no choice but to take my car elsewhere for the repair at my own cost! Asked dealership to consider a good will gesture for poor service and anxiety they had caused. Had an email from Sam Keeling the service manager who was not helpful at all not bothered about me or the BMW brand. I have asked him many times to put me in contact with the business manager but he has ignored my request. I will be pursuing this matter as it was not good enough expecting me to wait a month for a courtesy car to get my car repaired what’s the point of the warranty. Disgusting service!!

Great customer service and environment with knowledgeable staff