Sytner Group - Sytner Wolverhampton BMW Omdömen 

Was kept updated regarding time frames which was helpful. My car was recalled for starter motor replacement, my original booking was cancelled, despite being assured I would get a rebook, non materialised until I called again.
When eventually booked, service was good.

Great and friendly staff. Service was very quick and to high standards

From first enquiry to the drive away in the new car was seemless including the park exchange with my old car. Really please with the experience I had.

Went in for small warranty repair , Great Service from start to finish! And they washed the car

I recently took my car to BMW Wolverhampton for a sensor replacement, and once again Mr Jay Chand provided outstanding service. He kept me updated throughout, made sure the work was done properly, and even ensured the car was washed before collection. When I picked it up, everything was exactly as expected — smooth, professional and hassle‑free.

Mr Chand is consistently reliable, attentive and genuinely customer‑focused. It is always reassuring knowing my car is in his hands. Highly recommended.

Joke service
Went on the Saturday told the advisor that there’s water in the panels and wing mirror is loose with the service. Picked it up same day and my service history all deleted and said had to go through diagnostics which will be £150 as last time was free and took out drain plugs and all that was needed was to remove the bumper and drain pipes, not looked at my wing mirror
Said would call back on Monday. Called 12 times no answer, Tuesday called me back booked for Thursday? No mention of cost,
Thursday said would charge me £120 for diagnostics, drained the water as I mentioned when got it done free last time from bmw who advised me what the issue will be and no costs due to bmw fault,
Service history not out on but stated was non genuine, why take it off? Wing mirror advisor called me said the back sticker is dry and need a new one for £170plus vat, I said leave that as I’ve got stickers at home and I can do this, pressured into buying which I declined, then stated they broke the wing mirror whilst taking this off?
There’s kids working there who have no clue and want to make money
Avoid them there a joke

The experience was well organised and will informed by Jay thankyou

Great service and experience from the staff at Sytner Wolverhampton as always. Rosie was fantastic, kept me informed with the repair and also managed to sort it through the extended BMW warranty which was well worth purchasing.

Excellent service, kept updated, friendly staff

Jay in the service department was excellent in keeping me informed on the progress of my vehicle’s warranty repairs.
Mr Andrew Kendrick

Always a brilliant service from Sytner Wolverhampton.
Always made to feel welcome, staff treat you like friends great relationship building with customers.
Rosie is exceptional at her job and deserves progression.

Quick efficient and very friendly service

Very friendly and efficient staff, dealt with straight away and not kept waiting, car was ready when they said it would be and was kept informed of progress and costs.
Ayesha (hope I’ve spelt this right) was lovely, very knowledgeable, friendly and helpful.

I am extremely disappointed with the service I received from BMW Wolverhampton.

I took my car in for a routine service, and I was told that the sump plug thread had been damaged by a previous garage and that the sump pan and gasket would need replacing at a cost of around £1,400. My biggest issue is that they removed the sump plug and started this process without first contacting me to explain the situation or ask whether I wanted the repair carried out. I should have been given the choice to authorise the work or collect my car before anything was dismantled.

After a lot of back and forth, we eventually reached an agreement on the price. However, when I collected my car, I discovered several basic workmanship issues. One of the clips on the air filter housing had been broken, the cabin filters had been installed the wrong way around, and one of the screws had not been fitted correctly. These are simple tasks that should have been completed properly by a BMW dealership.

To their credit, they agreed to supply and fit a new air filter housing after I raised the issue. However, by that point, my confidence in their workmanship had been completely lost. I decided to take the replacement part and have it fitted elsewhere because I no longer trusted them to work on my vehicle.

This experience also left me questioning whether the damaged sump plug thread was genuinely a pre-existing issue or whether it could have been caused during the service, especially given the other mistakes that were made.

Overall, this has been one of the worst experiences I have had with a garage. I expect a premium dealership to deliver a high standard of workmanship, communication, and customer care. Unfortunately, my experience fell well below those expectations, and I cannot recommend BMW Wolverhampton based on the service I received.

Constantly telling me the car wasn’t ready, waiting for parts to come in. I think when your car is under warranty you become least priority. It went in for a simple warning light, problem found and they had it 5 days if you count Saturday. An issue they told me would be done in 2. We have a friend who worked there not so long back and he did warn us not to use that branch. Lessons learnt I suppose.

I purchased a £60k car in December 2023 , I have had the same issue with the car since then.it has been back 10 times with the same fault and approx they have had my vehicle for 4 months or more. Still not fixed ? Been in touch with BMW direct they said its down to the dealership ?so they have wiped there hands of the issue and not interested how there cars are performing and customer issues. This is totally disgusting. Customer service non existent.

I honestly couldn’t be happier with the service I received from Jason when buying my X1. He made the whole experience so easy from start to finish and was always friendly, approachable, and happy to help with any questions I had. His customer service was genuinely amazing. Nothing was ever too much trouble and I felt completely looked after throughout the whole process. I absolutely love my new car and I’m so glad I bought it from him. I wouldn’t hesitate to recommend Jason to anyone looking for fantastic customer service and a really smooth, enjoyable car-buying experience. Thank you so much, Jason!