Your salesman Leo Sherratt has made the buying experience seamless and straightforward. He goes the extra mile to ensure everything is completed on time. There are no surprises and everything is organ... Se mer
Plats
Byt platsGrimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY North Yorkshire, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am always made to feel like a valued customer from the personal greeting when I arrive until a friendly goodbye when I leave. I am kept informed of progress while the car is being worked on, recei... Se mer
I am a Belgian Audi owner and drove up North to visit my son. I suddenly saw a yellow warning light on the dashboard and I contacted an Audi repair centre. This centre was the nearest, so... Se mer
My car was recovered to Harrogate Audi on the basis that I was told it would be repaired as soon as possible and fitted in around booked in work. The day after recovery I was sent a booking email for... Se mer
Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
Grimbald Crag Road,Saint James Retail Park,Knaresborough, HG5 8PY, North Yorkshire, Storbritannien
- 01423 869700
4,6
Utmärkt
538 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Dealt with efficiently and politely…
Dealt with efficiently and politely giving excellent customer service
21 juli 2026
Omdöme utan inbjudan
Simply ignored by poorly trained salesstaff
I have owned three Audis and I have always liked the marque. With my Landrover coming up for renewal and my wife also needing a new car, we dropped into Audi in Knaresborough. We looked around until the receptionist offered to find someone to talk to us. No-one came We asked again. Again no-one came, so we left.
Thinking this was a blip I rang to make an appointment. Someone called Mark arranged this. We arrived, slightly early. We were pleasantly greeted, seated and given a coffee. The young man went to find our salesperson
We waited for 20 minutes after our appointment time. Noone came. As we got up to leave, one of the service staff spotted us and asked if we were ok… she. Then went to find “a manager”. After a further wait a saleswoman arrived - without any explanation “except no-one told me you were here” which wasn’t true. We left.
I think this is one of the worst examples of customer service I have come across. Its clear Sytner doesn’t value its customers or doesn’t train or manage its sales staff properly.
21 juli 2026
Omdöme utan inbjudan
Outstanding
Efficient, friendly, very customer focused and extremely professional thank you all
18 juli 2026
Omdöme utan inbjudan
I am a Belgian Audi owner and drove up…
I am a Belgian Audi owner and drove up North to visit my son.
I suddenly saw a yellow warning light on the dashboard and I contacted an Audi repair centre.
This centre was the nearest, so
I placed a call and could come in immediately.
At the garage the staff was extremely friendly.
They attended to me right away way.
I could wait in a very nice area with drinks cold and warm at my disposal. In the end they came back to me that i could drive home To Belgium safely, but had to do a check up at home.
When I asked to settle the bill they replied it was Audi service free of charge.
Pity I can’t buy my next Audi at this place.
Thanks to the lovely staff.
Michèle
20 juli 2026
Omdöme utan inbjudan
Good quality service
Good quality service. Job under taken in a timely manner.
Good welcoming staff.
17 juli 2026
Omdöme utan inbjudan
First class and great customer service
First class and great customer service. Very easy from start to finish. Thank you.
9 juli 2026
Omdöme utan inbjudan
Great service from Leo Sherratt … again
Your salesman Leo Sherratt has made the buying experience seamless and straightforward. He goes the extra mile to ensure everything is completed on time. There are no surprises and everything is organised well in advance to make the whole process of purchasing a car easy.
8 juli 2026
Omdöme utan inbjudan
Friendly efficient staff
Friendly efficient staff.
Service carried out quickly.
8 juli 2026
Omdöme utan inbjudan
Terrible communication
My car was recovered to Harrogate Audi on the basis that I was told it would be repaired as soon as possible and fitted in around booked in work. The day after recovery I was sent a booking email for 34 days later. It was over 6 days before it was brought in for diagnosis. Over three weeks later I decided to collect my car which had been repaired and further tested for an entire week, whereby I was asked to sign a false statement that I had been told that a further repair was required, which was untrue. I would have sent my car elsewhere if they had been honest about timescales.
4 juli 2026
Omdöme utan inbjudan
Buying a new car
I find changing the car is usually a lot of hassle however the people at Audi Harrogate made it a very pleasant
and stressless experience
26 juni 2026
Omdöme utan inbjudan
Great team looking after car & customer
I am always made to feel like a valued customer from the personal greeting when I arrive until a friendly goodbye when I leave.
I am kept informed of progress while the car is being worked on, receive a very useful video health check, a complimentary wash & vac and timely notification when the car is ready to pick up.
A great team at Harrogate Audi looking after the car and the customer - well done !
23 juni 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Svar från Sytner Group - Harrogate Audi
Thank you very much for your kind words. We are delighted to hear that you found all our staff friendly and helpful during your visit. At Harrogate Audi, we strive to provide a welcoming and supportive environment for all our customers, and it is wonderful to know that this was reflected in your experience. Your positive feedback is greatly appreciated and motivates us to maintain the high standards we set ourselves. We look forward to welcoming you back in the future.
Richard was really helpful and polite
Richard was really helpful and we were able to reach a mutually beneficial deal, two cars for one.
18 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Harrogate Audi
Thank you very much for your kind words, Stephen. We’re delighted to hear that Richard was able to assist you in reaching a mutually beneficial deal. It’s always our aim to ensure our customers feel supported and satisfied throughout their experience with us. We truly appreciate you taking the time to share your positive feedback and for choosing Harrogate Audi. Should you require any further assistance in the future, we would be more than happy to help. Wishing you all the best with your new vehicle.
Very efficient & no messing
Very efficient & no messing. Extremely happy with the service I got!
15 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Harrogate Audi
Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service efficient and straightforward. It’s always wonderful to know that our efforts have made a positive impression and that you are extremely happy with the service received. Your feedback truly means a great deal to the entire team here at Harrogate Audi. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
Svar från Sytner Group - Harrogate Audi
Thank you very much Paul for your kind words. We are delighted to hear that you found our team professional, efficient, supportive and friendly. It is always our aim to provide the best possible experience for our customers, and your positive feedback truly means a lot to us. We appreciate you taking the time to share your thoughts and look forward to welcoming you back to Harrogate Audi in the future. Best wishes, The Harrogate Audi Team
Excellent customer service
A warm welcome on arrival.
Excellent customer service & communication from Julian.
Customer lounge is well stocked and comfortable.
5 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Harrogate Audi
Dear Chris, thank you very much for your kind words and for taking the time to share your experience at Harrogate Audi. We are delighted to hear that Julian provided excellent customer service and communication, and that you found our customer lounge both comfortable and well stocked. It is always our aim to offer a warm welcome and a pleasant environment for all our visitors. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. Kind regards, The Harrogate Audi Team
Always bring my car here
Always bring my car here. Best around by far. Thanks
2 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Harrogate Audi
Thank you very much for your kind words Craig. We’re delighted to hear that you consider us the best around and that you always choose to bring your car here. It’s always a pleasure to assist you, and we truly appreciate your continued support and loyalty. Your feedback means a great deal to the entire team at Harrogate Audi. We look forward to welcoming you back again soon. Thanks once again for taking the time to share your experience.
Fabulous level of customer service from…
Fabulous level of customer service from initial contact by service manager Amrita, being received at the door, offer of coffee, to the picking up of my car after its service I was very impressed
Great update on the details of the inspection by both email and video
Yes it’s what we pay for, but never disappointed
2 juni 2026
Omdöme utan inbjudan
Svar från Sytner Group - Harrogate Audi
Good morning Rob, and thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Amrita and the team provided such a warm welcome and attentive service throughout your visit. It’s wonderful to know that the updates via email and video were helpful and appreciated. Your continued trust means a great deal to us, and we’re pleased to have met your expectations. We look forward to assisting you again in the future. Best regards, Harrogate Audi Team
Easy to conclude arrangements to change…
Easy to conclude arrangements to change Audi Q7 for a new version
Richard Gilligan dealt with matters efficiently and effectively and in a professional manner
28 maj 2026
Omdöme utan inbjudan
Svar från Sytner Group - Harrogate Audi
Dear Andrew, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Richard Gilligan was able to assist you efficiently and professionally with the arrangements for your new Audi Q7. It is always our aim to provide a smooth and straightforward process for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Harrogate Audi. We wish you many enjoyable miles in your new vehicle.
Svar från Sytner Group - Harrogate Audi
Dear Craig, thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our customer service excellent. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback truly means a great deal to the entire team here at Harrogate Audi. We look forward to welcoming you back in the future. Best wishes, The Harrogate Audi Team
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