I recently ordered from Adara Sweet Co. I received my order earlier than expected. Everything was well wrapped up in either paper or repurposed cardboard. Everything was done so well. I was well infor... Se mer
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Det här tycker kunderna
I ordered from SweetCo for the second time for a school disco, and once again they didn’t disappoint! Great value for money, super easy to deal with, and best of all—really fast delivery (next day to... Se mer
Just a quick note to thank Jackie for being so helpful yesterday morning when I called, really just to double check that she had enough stock of selection boxes, as I was ordering 99. The order has a... Se mer
Företaget har svarat
Ordered bulk box of Cadbury caramel bars for my dad for fathers day on Wednesday morning (17th June) with a request for the package to be urgent as a present for Fathers day on the 21st June. The pack... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
SweetCo supply Cheapest Online Sweets in Ireland, Buy in Bulk at Wholesale Prices, Special Offers on Confectionery, Delivery anywhere in Ireland
Kontaktuppgifter
Ardara, Irland
- www.sweetco.ie
4,9
Utmärkt
204 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Outstanding customer service.
Having ordered some products from Adara Sweet Co. over the last number of my months. I have to commend their excellent customer service standards, I will definitely be ordering more from them in the future and would highly recommend their services!
2 mars 2021
Svar från Ardara Sweet Co.
Thank you very very much for your positive comments. As a family run business we give it our best.
Thanks again
Brendan
Prefect
came in time shown the tracking of it was off but it came within in 2-5 days everything was in there all my order and a thank note really sweet would order again
2 mars 2021
Excellent service
Excellent service. Very fast. My aunt lobed her basket of chocolate bars and I will re order for other birthdays etc.
1 mars 2021
Unprofessional company
Have ordered from sweetco a couple of times, second time will be the last.
Received order but one of the plastic sweet tubs were smashed (so most of the contents fell out), there was no damage to the cardbord box so would indicate it was sent broken, shards of plastic and children do not mix.
Seriously bad, unprofesional company.
This review was written as they have ignored two emails and one contact via their website.
Update to reply:
First: you did not 'miss' that email (it was three emails that you managed to miss, so yes unprofessional)
Second: Totally agree, the box was very well packed (which is why I had stated it was sent broken), or maybe the courier opened the box took out a tub then stood on it and put it back in the box and carefully taped it back up!!!!
Third: Nice and professional again, attempt to try and push the blame to the customer 'it's a pity you did not feel the need ring us re this, as it could have been sorted out' because three emails is just not enough?
Again your blatant unprofessional disrespect for a customer is why the review was written
2nd Update:
With all due respect, you have no choice but to stand by and accept what has been stated regardless of how hard you work (knowingly or unknowingly the trurth as a matter of fact as previously stated is that the cardboard box arrived undamaged with no dents, impact marks, holes etc. a single tub of the seven tubs in that box was broken as proven by the image sent to you which you acknowledge receiving).
What's with the condescending attitude 'anybody in business will tell you the same as do the customers' for your information this is not my first online order and am fully aware of what can happen when items are not protected properly during shipping.
Again 'You may think we ignored your email', read this word by word, it was NOT one email, it was two direct emails (of which I have proof) and one via website contact form, so obviously it can only seem like my emails were ignored.
Funny how you went looking under the order id as it wasn't provided with this review (must be a magical power condescending busineess people possess), use the refunded amount towards a customer service course.
1 mars 2021
Omdöme utan inbjudan
Svar från Ardara Sweet Co.
Robert, every item we send out is extremely well packed and all boxes marked fragile, however, we have no control over how the couriers handle boxes which is extremely frustrating if damages occur. Apologies as we have seemed to missed you email, however, we do not ignore emails!, it's a pity you did not feel the need ring us re this, as it could have been sorted out. As a small family business, we work around the clock in providing a very professional service and try to meet our customers needs in every way. The transportation of items is a matter we bring to the attention of the courier company involved.
Robert, with all due respect, we take this matter very seriously and we work too hard to stand by and allow anyone to imply we would knowingly or unknowingly send out a broken tub. We send out alot of these tubs and yes on occasion, damages happen, even though they are packed extremely well, boxes get roughly handled and heavy items can be placed on top pressing down on the items, anybody in business will tell you the same as do the customers, it's not a blame game but it is an issue. You may think we ignored your email, again we didn't, it did get overlooked, however, only found one email with attached image? when went looking under your order id. We can do either a replacement tub or refund?
super quick and just we needed it!!
23 februari 2021
Svar från Ardara Sweet Co.
That's Brilliant thanks for your comment
Regards
brendan
Childhood favourites
Love the products from this company, so lovely to enjoy childhood favourite sweets again. Love the cute paper bags too, makes them all the more nostalgic. Extremely quick service too.
20 februari 2021
Svar från Ardara Sweet Co.
Cheers Claudia, its great you enjoyed your childhood fav s sweets. Thanks for your comments
Brendan
Excellent service from order to…
Excellent service from order to delivery. Very happy and will use again.
15 februari 2021
Svar från Ardara Sweet Co.
Thank you very much Denise for the lovely review.
Top quality service
14 februari 2021
My order was cancelled after waiting a…
My order was cancelled after waiting a month, so not impressed
Update to the response I received I actually placed the order on 30th December, however no matter about timeline, your response hasn't impressed me at all, no apologie offered at all, I know well about Brexit, and your options in resolving custom to the UK should maybe be considered
12 februari 2021
Svar från Ardara Sweet Co.
You made the order on new years day, we re-opened on the 4th, and refunded your order you on the 15th, so not a month. We had to cancel as the product you ordered had short dates & there was no more available with better dates but more importantly was due to the fallout from brexit, our existing courier service to the UK had stopped shipping perishable goods which we like many, many other companies were not aware of until goods were returned so there was no way the order could have been shipped at that stage which was as direct result of brexit complications. We have to look for alternatives shipping companies. I think most understand that Brexit has caused massive upheaval for both companies in Ireland and the UK.
We are sorry you feel this way, however, we explained in our email of the 15th why we had to refund your order. As most people are aware businesses big and small are suffering the fallout of brexit at the moment.
Very fast deliver and sweets are…
Very fast deliver and sweets are Devine. Going to be ordering more very soon
10 februari 2021
Svar från Ardara Sweet Co.
Thanks Debra its great to get feed back!
Really lovely Irish company
Really lovely Irish company! Have ordered a couple of times with no issues, very pleasant and quick delivery - what more could you want! Great to support Irish in our covid times. Highly recommend Ardara, a great selection of sweets and treats and they're by far the cheapest around! Thanks guys ☺️
26 januari 2021
Omdöme utan inbjudan
Svar från Ardara Sweet Co.
Thanks A Mill Lisa, feedback like this gives us as an Irish family run company
a real boost !!!Thanks again Brendan
Nearly out of date
Sent me all their nearly out of date stock
Ordered crisps which were out of date in 6 days, ordered pretzels which were out of date in two weeks. Ordered a bunch of chocolate, all out of the between Feb-April. Really disappointing for products with such a long shelf life
13 januari 2021
Omdöme utan inbjudan
Svar från Ardara Sweet Co.
Hi Kevin, very disappointed with your review. I note that you ordered on the 10th Jan sent out on the 12th and you received today the 13th, it's a pity that your first point of call a few hours after receiving your order is this forum and not ourselves. Crisps do not have long shelf life in most cases and we could have refunded you the €4.00 for the 2x 6pack crisps if you had contacted us today. Your order of single multipacks was assumed to be for immediate consumption and all the products are in date. If you required longer dates bbe dates, perhaps you could have let us know when placing the order. We stock a large range of chocolate products, all of which have varying bbe dates, April 2021 is a pretty good date and you needed a better dated, we would have tried to accommodate this.
Svar från Ardara Sweet Co.
Thank you very much for your kind comment , Brendan
Prompt service. Many thanks
Good Irish Company. Ideal for the those with a penchant for particular sweets
8 januari 2021
Svar från Ardara Sweet Co.
Thank you for your kind comment and helping Irish Business Brendan
Great offers with great prices
Great offers with great prices. Everything always arrives really quickly and very well packed.
8 januari 2021
Svar från Ardara Sweet Co.
Thank you for your kind comment and helping Irish Business Brendan
Excellent service
Excellent service! Couldn't believe how fast my friend got her hamper even during the pandemic with other delivery services being delayed. Their customer service is great and when I made an error with my order it was quickly fixed with their help and speedy replies. Great to support an irish company!
7 januari 2021
Omdöme utan inbjudan
Svar från Ardara Sweet Co.
Thank you for your kind comment and helping Irish Business Brendan
great service
really fast delivery and great choice of courier with dpd. the tubs of sweets are good quality and the safety seal intact so it’s never been opened. would definitely recommend them
5 januari 2021
Omdöme utan inbjudan
Svar från Ardara Sweet Co.
Thank you for your kind comment and helping Irish Business Brendan
Pleasure to deal with.
3 januari 2021
Svar från Ardara Sweet Co.
Thank you for your kind comment and helping Irish Business Brendan
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