I wanted blue light glasses I could wear during the day without the orange tint, and the Focus Aviators have been a great option. They look stylish, feel comfortable, and work well when I’m spending l... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’m really impressed with my prescription Swannies. It’s difficult to find prescription glasses that combine a stylish frame with blue light filtering, but these checked both boxes. The fit is comfort... Se mer
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Really impressed with the quality of my Swannies Kensington. The frames feel sturdy but lightweight, fit comfortably without slipping, and the yellow lenses are as expected from their photos. I wear t... Se mer
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Ordered a pair based on them being mentioned in a study. The order was placed on April 23, after a while the DHL tracking showed that the package has arrived in a distribution center in Germany o... Se mer
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Företagsinformation
Skrivet av företaget
Swanwick Sleep is the original creator of Swannies® Blue Light Blocking Glasses, trusted by sleep experts, athletes, and professionals worldwide. Our scientifically backed blue light glasses, sleep masks, and wellness accessories are designed to improve sleep quality, boost focus, and reduce eye strain from screens. Discover how Swanwick helps you sleep better, feel energized, and perform at your best—day and night.
Kontaktuppgifter
539 W. Commerce St #2736, 75208 , Dallas, USA
- +1 (855) 441-2008
- support@swanwicksleep.com
- www.swanwicksleep.com
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Great Product, Average Customer Service, Poor Shipping
I came to Swanwick Sleep on the recommendation of Dr. Jockers as I had multiple poor experiences with other blue light blocking glasses from other companies such as Reader and a pair from Amazon. My initial order of a daytime, no magnification order with clear frames and long side arms was messed up. I ended up with a pair of evening, 2.0 magnification, black framed regular length side arms. It was a bit of hassle to get the return handled and the time it took from Swanwick to send the correct pair was not the quickest. When the new package arrived, the outer box was damaged, but thankfully the glasses were fine. I've used the glasses for a few days now at work (I'm a high school English teacher, so a LOT of online reading). It's definitely helped; I don't feel the eyestrain that I did without the glasses or with the other pairs. BOTTOM LINE: the product's great but the customer service and shipping could be better.
16 januari 2025
Omdöme utan inbjudan
Svar från Swanwick Sleep
Hi Papa A,
Thank you for taking the time to share your experience with us. We truly appreciate your patience and your trust in Swanwick Sleep, especially after trying other brands. We're glad to hear that the glasses are helping with your eye strain—your feedback means a lot to us!
I sincerely apologize for the issues with your initial order and the delays you experienced with the exchange. That’s certainly not the level of service we strive for, and we understand how frustrating it can be. We are actively working on improving our shipping and fulfillment process to reduce delays and ensure smoother exchanges.
Thank you again for choosing Swanwick Sleep—we’re grateful to have you as part of our community!
Someone from our customer service team will reach out to you shortly!
Looking forward to speaking to you soon.
Apparently zero customer support
I've left several emails. I left a message through their website form. And I called and left a message.
Nothing back.
The tracking on my order has not updated for almost a month now.
So yes, not the best experience.
22 januari 2025
Omdöme utan inbjudan
Svar från Swanwick Sleep
Hello Sam,
I sincerely apologize for the delay in our response and for any frustration this may have caused. We truly value your business and want to make things right.
I can confirm that your package cleared customs on January 16 at 8:17 PM, and was delivered in Spain on January 18 at 12:42 AM. Please check with your local post office or delivery service to confirm receipt.
In the meantime, someone from our customer service team will be reaching out to you immediately to assist further and ensure this is resolved to your satisfaction.
Thank you for your patience, and we appreciate the opportunity to make this right.
Experience was great!
Experience was great! My blue blocker sport version fit perfectly and are well made. Thanks!!
10 januari 2025
Omdöme utan inbjudan
Svar från Swanwick Sleep
Thank you so much for sharing your positive experience! We’re thrilled to hear that your Blue Blocker Sport glasses fit perfectly and that you find them well made. Your satisfaction is our top priority, and it means the world to us to know you’re happy with your purchase.
If you ever need anything else or have questions, please feel free to reach out. We appreciate your support and look forward to serving you again!
This place is terrible
This place is terrible. I have been waiting more that a month. I bought glasses at the beginning of December 05, 2024. I was sent an email about the Canada post strike, Dec 13, 2024 which I understand, but I track my package and it never left the US, and then 2 days later the strike was over. That was 1 month ago. I track the package today (Jan 13, 2025) and it is still in the US. Sent an email to them, no response.
3 december 2024
Omdöme utan inbjudan
Svar från Swanwick Sleep
Hello Richard,
I’m truly sorry for the long wait and for the frustration you’ve experienced. We understand how disappointing it must be to track your package and see no progress, especially after our initial email about the Canada Post strike. I want to apologize that our previous message may have landed in your spam folder—we realize this only adds to the inconvenience.
Please know that our Customer Service team is actively reviewing your order status, and someone will reach out to you shortly to discuss next steps and ensure you’re taken care of. We genuinely appreciate your patience during this time and are committed to making this right.
Thank you for giving us the opportunity to improve your experience. We value your support and look forward to resolving this issue as soon as possible.
I love this new night light…it is…
I love this new night light…it is allowing us to have a light showing us the way in our bathroom at night, yet does not shine so brightly to keep us awake in our adjoining bedroom. Game changer..and such an easy adjustment of brightness desired.
30 december 2024
Omdöme utan inbjudan
Svar från Swanwick Sleep
Thank you so much for sharing your experience with our night light. We're thrilled to hear it's providing the perfect amount of illumination for your bathroom without disturbing your sleep—just what we aimed for! It’s wonderful to know that adjusting the brightness has been simple and effective for you.
If there's ever anything else we can do to enhance your experience, please don’t hesitate to let us know. Thank you again for your kind words, and we hope you continue to enjoy your new night light!
Superior product
Wow - what a difference in quality. Very glad I spent the money. I have thrown out my cheap knock-offs! Customer service was also very helpful and accessible.
29 december 2024
Omdöme utan inbjudan
Svar från Swanwick Sleep
Thank you so much for sharing your experience with our products and service. We’re thrilled to hear that you’re enjoying the difference in quality and found our team helpful and accessible. Your satisfaction truly means the world to us, and your kind words motivate us to keep delivering the best experience possible.
If there’s ever anything else we can do for you, please don’t hesitate to let us know. Thank you again for your support, and we hope you continue to enjoy your new glasses!
Smart purchase
I purchased a pair of the Day Swannies for myself and Day Fit Overs for my mother. We both are pleased with the fit and function of the glasses. I used them to watch a movie and it's just the right amount to take away the strong blue light while not changing the color and view too much. I can see myself using them often.
26 december 2024
Omdöme utan inbjudan
Svar från Swanwick Sleep
Thank you for taking the time to share your experience with our Day Swannies and Day Fit Overs! We’re thrilled to hear that both you and your mother are pleased with the fit and function. It’s wonderful that you’re enjoying the perfect balance of blue light reduction without altering colors too much, and we’re glad to know you can see yourself using them often.
If there’s ever anything else we can do for you, please don’t hesitate to reach out. Thank you again for your kind feedback and for choosing us!
Great product !
Quality blue light blocking glasses at a good reasonable price. Has definitely helped my sleep quality from the first day wearing them
12 december 2024
Omdöme utan inbjudan
Svar från Swanwick Sleep
Thank you so much for sharing your positive feedback! We’re thrilled to hear that our glasses are helping improve your sleep quality and that you find them both high-quality and reasonably priced. Your satisfaction is our top priority, and it’s always rewarding to know our products are making a difference.
If there’s ever anything more we can do for you, please let us know. Thank you again for choosing Swanwick!
I like my glasses
I like my glasses! They look and feel like they are quality glasses and is true. The packaging was elegance and just at first touch I felt their weight, firm structure and high quality.
I had been using my glasses sporadically for several reasons, but ready to keep them as my nightly routine.
14 december 2024
Omdöme utan inbjudan
Svar från Swanwick Sleep
Thank you for sharing your experience with your new glasses! We’re so glad to hear that you’re enjoying their quality and design, as well as the elegance of the packaging. It’s always our goal to provide products that look great, feel durable, and truly enhance your experience.
We’re excited to hear that you’re incorporating them into your nightly routine! If you have any questions or need assistance with your glasses, please don’t hesitate to reach out—we’re here to help.
Thank you again for choosing us, and we look forward to continuing to support your wellness journey!
Warm regards,
Van Nguyễn
Horrible customer service
Horrible customer service. Response times were delayed and promotions were not applied that were supplied by swanwick. In order to return a pair of the swanwicks that did not work, I was then charged for the shipping that I originally got for free. I have never seen a company do this before. I was very unhappy with my experience with swanwick.
11 december 2024
Omdöme utan inbjudan
Svar från Swanwick Sleep
Thank you for sharing your feedback, and I want to sincerely apologize for the experience you’ve had. It’s clear that we fell short of your expectations, and I regret the frustration this has caused.
If you’re open to it, I’d love the opportunity to regain your trust. I have sent a personal message to you, please check your inbox. Looking forward to speaking with you soon.
So far not so good guys
So far not so good guys. I’ve been trying to receive return slip from a Melanie with your company and I am getting the run around. We are buying a different pair once we can get this processed. Your company needs to fix the return/exchange process so it’s easier for consumer.
Also called your company and LM
6 december 2024
Omdöme utan inbjudan
Svar från Swanwick Sleep
Hi Melissa,
Thank you for bringing this to our attention, and I sincerely apologize for the trouble you’ve had with our return process. I understand how frustrating it must be to feel like you’re not getting the assistance you need, and this is certainly not the experience we want for our customers.
I’ll personally ensure that your return/exchange label is being sent to you right away so you can complete the process smoothly. Additionally, I’ll review your interactions with our team to identify where we can improve and make the return/exchange process more seamless for our customers in the future.
Your feedback is invaluable, and I appreciate you sharing it so we can make necessary improvements. If there’s anything else I can do to assist, please don’t hesitate to let me know. Thank you for your patience as we work to make this right.
Van Nguyen
Head of Customer Service
These glasses have proven to be highly…
These glasses have proven to be highly effective at alleviating the daily eye strain that I used to experience after spending extended periods of time working on my PC. While they do not completely eliminate the discomfort, they significantly reduce it, making my work experience much more pleasant.
In terms of drawbacks, there are only three minor issues that I have encountered. Firstly, having the world tinted yellow is not exactly ideal, as it alters the way I perceive colors and can take some getting used to. Secondly, I find that cleaning the lenses can be quite challenging, even when using the provided cleaning cloth, which can be a bit frustrating. Lastly, as someone with a slightly larger head, I have noticed that the fit around my nose can sometimes be less than comfortable. This is primarily due to the fact that the frames are made of basic plastic, and even when I opt for the largest size available, it doesn't always provide the most comfortable fit. However, I want to emphasize that these minor inconveniences are entirely bearable and do not overshadow the benefits of wearing the glasses.
Overall, I believe that despite the relatively high cost of the glasses, they are well worth the investment due to the significant reduction in discomfort they provide. Additionally, I feel confident that they are likely protecting my eyes from potential long-term damage, which is an invaluable benefit that far outweighs any minor issues I have experienced.
20 juli 2024
Omdöme utan inbjudan
Svar från Swanwick Sleep
Hi Mon. Thanks so much for your feedback. Have you tried adjusting your frames to find a more comfortable fit? This link provides some more information:
https://www.swanwicksleep.com/pages/acetate
We can also help you directly if you contact our team at support@swanwicksleep.com
Is my first time with Swanwick
Is my first time with Swanwick, I bought daytime and night lents and I really like it. I had them on sale and it was a great deal and them feel good, very good quality, better than others than I have had before. Delivery was fast and effective. I recommend. Thank you
14 november 2024
Omdöme utan inbjudan
Svar från Swanwick Sleep
Thanks so much for your feedback Yasmin. We're delighted to hear that you're satisfied with your Swannies!
They don’t respond to emails
This company sent me dirty product and will not respond to any of my emails or attempts to return this. AVOID this company, they WILL rob you!
13 september 2024
Omdöme utan inbjudan
Svar från Swanwick Sleep
Hi Michael. We're sorry you had trouble contacting us. We will attempt to contact you directly to see if we can resolve this.
I ordered a prescription pair of the…
I ordered prescription glasses. They failed to send me the proper frames that I ordered, and they sold me a pair of glasses without the protective coating on the lenses. After complaining and going back-and-forth for several months, trying to exchange the glasses, they refuse to do it without charging me an additional cost. Worst customer service ever as well as experience ordering a product!!!!!!!!! Do not buy these cheap ass glasses or deal with this cheap ass customer service!!!!!
1 juli 2024
Omdöme utan inbjudan
Svar från Swanwick Sleep
Hi Alexis. Our apologies that we're only responding to this now. We only recently begun to use Trustpilot otherwise we would have reached out sooner.
I am the CEO of the business and would like to understand what went wrong here. I will put in a request for information through Trustpilot and if you are willing we can discuss your order.
Return policy scam
Return policy scam, i agree!! I ordered glasses for my hubby. They came in but they were blurry. It was a hassle getting his glasses prescription so i asked if i could get a refund, they said no. So i asked. if i could just get non prescription, they said no. Finally got his. prescription, sent it. in and now they said its been past 30 days so. i dont get my money back, no store credit. Nothing. Such bad business
6 maj 2024
Omdöme utan inbjudan
Svar från Swanwick Sleep
Hi Shanna. Unfortunately due to the nature of custom prescription glasses it's very difficult for us to offer refunds and exchanges. However we'd like to try to make this right. We will request more information through Trustpilot to see if we can resolve.
The work-life balance is very good and…
The work-life balance is very good and the team is really proactive, empathetic, and accommodating because of differences in time zones.
24 november 2023
Omdöme utan inbjudan
Svar från Swanwick Sleep
Thank you so much for sharing your thoughts on our work-life balance and recognizing our team’s proactive, empathetic, and accommodating approach—especially when navigating time zone differences. Your kind words mean a lot to us and help reinforce our commitment to creating a positive experience for everyone.
We appreciate your support and look forward to continuing to serve you!
My sleep is amazing now!
4 november 2023
Omdöme utan inbjudan
Svar från Swanwick Sleep
Thanks for your feedback Mel!
Best Blue Light Blocking glasses out…
Best Blue Light Blocking glasses out there
Absolutely love my Swanwick glasses. Feels so much better working on screen all-day. I can really feel a difference when I started wearing them,
15 oktober 2023
Omdöme utan inbjudan
Svar från Swanwick Sleep
Thanks so much for the feedback Bianca!
Exceptional brand
Exceptional brand! Stylish designs, excellent quality, and superb customer service. My experience was seamless from order to delivery. Highly recommend!!!
18 oktober 2023
Omdöme utan inbjudan
Svar från Swanwick Sleep
Thanks for your feedback.
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