terrible customer service. you don't have a phone number so i have to jump through hoops just to get in contact with anyone from customer service. i still don't have my item and when i requested assis... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A great pea coat (moss green) at a superb price. Always warm, fits well, never too hot. The wool blend actually holds its shape better than 100% wool. Wearing it a lot and not looking forward to tak... Se mer
I bought $300 worth of merchandise. I paid for delivery. Some of the items didn't fit, so I had to return them. I had to pay for delivery - and a FedEx bag to send them back properly. I spent an ext... Se mer
La calidad sigue hasta ahora, espero tengas más cargo shorts de tela gruesa disponible en tallas 34, después de abercrombie cargo, aquellos que nos eran perfectos, esto es lo que nos queda. Agradezco... Se mer
Företagsinformation
Skrivet av företaget
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Kontaktuppgifter
Unit 60 The Runnings, GL51 9NW, Cheltenham, Storbritannien
- customerserviceus@superdry.com
- www.superdry.com/us
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Love my new jacket!
Wonderful Vest/Gilet
Although I did not get a notification for the navy eclipsw fiji Gilet in size 6 being available I knew to check the website. Just an FYI I do not think the notification system when items/inventory return back in stock is working properly.
Love the style
I have several items from shirts to jackets of super dry and they are always high quality
Eresponsables
Mis productos no llegaron completos y demoraron demasiado ! Mala esperiencia !
Literally had to return every single item
Literally every single item, 8 things, were all the wrong size. I had to return everything which was not an easy process. I'm highly disappointed in my favorite brand. It will be a long while before I think about buying
from Superdry again.
Fast shipping and great customer…
Fast shipping and great customer service having a good experience shopping
Thank you!!
I got hoodie which is defected because…
I got hoodie which is defected because threads come out.
it was great dealing with you guys…
it was great dealing with you guys great price beautiful product came quick enough… Thank you
Paridad en talles y modelos
Tienen que mejorar la disparidad de talles que hay entre prendas. Un talle S, M o lo que fuera ...no es igual siempre. No puede ser que tenga buzos talle S y que en otros sea M o L ...
The customer care service is very late…
The customer care service is very late in responding. Not that active compared to other companies
No thanks…
I paid shipping for my first purchase and then after got a coupon. Coupon should be for first purchase. The SLIM fit coat was huge and shapeless. Then I had to pay shipping to send it back. Not going to be a repeat customer.
La calidad sigue hasta ahora
La calidad sigue hasta ahora, espero tengas más cargo shorts de tela gruesa disponible en tallas 34, después de abercrombie cargo, aquellos que nos eran perfectos, esto es lo que nos queda. Agradezco que siga su buena calidad. Lástima que sus tiendas fueron cerrando.
We were very upset with return policy
We were very upset with return policy, as we were not sure we won’t get shipping fee back when we return the item and also if we need to return we need to pay for shipping label, this is so insane.
I really enjoy my experience when…
I really enjoy my experience when shopping at Superdry weather it is in store or on line. The customer service in-store on 34th street, I have experienced to be professional and friendly. I try to check the location every season. I love the quality, integrity and style of the garments. I am always able to find something I really can not do without to build my wardrobe. I noticed whenever I wear something from them I Always get compliments on it. In closing I would say please continue with the Integrity and Quality first and foremost. I also do enjoy a good sale. Lol Sincerely Dana L Brown.
Great design and material
Faster than expected
Shipping was delivery was fast. From the U.K to Illinois, U.S in a few days.
I only received one of the shirts i…
I only received one of the shirts i ordered. But i do love super dry flannel shirts.
Received damage pair of pants
Received damage pair of pants. The only options they gave me were to accept %10 off or return and buy again, this option required me to pay shipping twice. The %10 off is no different than the discount they send out after you order. Maybe I’m old but I feel if you spend $150 on a pair of pants, and they show up damaged, they should offer to send another pair out right away and immediately give you a return shipping label. Now I’m sitting here with damaged paints and have to decide to live with it or risk sending them back maybe getting a refund. I’m not impressed. Don’t think I’ll ever purchase from SuperDry again. Sucks because I was actually planning on buying several more pair of these, but not with this bad experience.
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