Superdry - Leicester Omdömen 

I received delivery of a duvet coat, and was shocked to find that it had been worn and returned by someone previously. Upon opening the parcel, the coat wasn’t in any sealed packaging, and smelt strange, which set alarm bells ringing. I checked it thoroughly and found dirty smudges around the pockets and up the middle of the coat. The inside cardboard tag was also marked. Coat had most definitely been worn - I was very annoyed that Returns staff failed to pick this up, and that Dispatch staff also thought the coat was in adequate condition to send to a customer. I stated Poor Quality and the above findings when completing the Return Form, but it was ignored anyway because when I received the Returns Received email it said the reason was Didn’t Fit Properly. I will be very wary of Superdry orders going forward!

Went into shop in Leicester, knew I wanted bright t shirts in a M. Fell in love and the lady in the store looked for the tops I wanted, then said I could order them for free to my home. They arrived really quickly and loved them all. Very happy.

Very helpful staff who were very informative on a certain item of clothing.

Very pleased with the quality of the material and the speed of delivery.

I was very impressed with one of the staff in the Leicester store she was extremely helpful and ordered my purchase for me oonline as they did not have it in store

First time I’ve shopped at Super Dry and I really liked the helpful customer services in store at Highcross, leicester.

My dresses were worth their money too.

Thank you 😊

The wrong item entirely came and I couldn’t find an option to return it for a replacement so instead I’m having to go out if my way to be sent return it by post just for a refund when it was incorrectly sent. I normally rate super dry very highly but I have to say I’m really disappointed, accidents happen but I should have been able to find a way to resolve other than process a refund then rebuy..which sadly I won’t be doing as I’m scared the wrong item will turn you again as it was due to an incorrect barcode on the item

Speedy delivery,good quality as usual.COOL!❣

Items never arrived just sat in dispatched state. Contacted customer services who advised me to wait 5 days rhwnwas offered refund

Ordered two items both came with the right label but probably 1 Size smaller so order a size bigger than you need… other than that good quality kit.

It was very easy to place an order online. I was surprised at how prompt the trainers arrived. One thing I will say is if you are a half size like me, I would go up to the next full size. The footwear can be narrow at times and thus not allowing you to wear the appropriate socks (if you wear them). I'm happy I made the decision to go from 5.5 to 6 which is something I never do as these trainers run small for me. Vegan footwear is very new for me, however, so far, I am impressed with the quality and style of both trainers.

Good service and ontime delivery 👍👍👍👍👍👍👍👍👍👍😊😊😊😊😊😊😊😊😊😊😊Thank you...

The people there were very helpful. Assisted me with the return of my online purchase and with the new purchase I made while shopping there.

Happy with a jacket I’ve purchased, looks exactly like on the pictures, good quality.
Quick delivery 👍🏼

Never received order, then got email about returning it and refund put back on card...!
Total nonsense, during such times when online orders are going through the roof?
Never ordering again

The cargo trousers I ordered came in good time, are a good fit, good colour, and good quality.
Thanks

One of the best materials of this Parka. Color, softness, steaches, feel is great. Will buy again in different color. I have to take XL instead of X as the make for Superdry size is always a size small. Highly recommended.

Easy to use website delivery was on time packaging was damaged but the coat was perfect