Superdry - Leicester Omdömen 

Was nice & easy.. quick delivery.. service was on point.. very helpful..

I ordered a jacket to be delivered by 11th November, I went to the shop on 14th having received a distribution email, no jacket, no email update, went to the shop again for collection on the 15th, no jacket. I then received a "refund" email for said jacket stating it was "Too big", I never even received it!!! Apparently the courier did not scan it correctly and it was returned to the warehouse!!! I have numerous items of Superdry, very disappointed with service this time. I was told to order another one, I have no confidence in ever receiving it!!! Invoice number was 32472079 if anyone is interested!!

Brilliant service, both online and instore. Love the quality of their products and especially the Everest coat range. Yes, they are a little pricer than other coats but you pay for quality.

Great services prompt click and collect..would recommend

I visited the leicester highcross store after an issue with an online order and the manager on duty Kim was most helpful. I can't say the same about your online support team, I sent them a complaint email last Saturday which I'm yet to receive a response to...thank god for the excellent service Kim provided.

Excellent service, so quick and professional. Returns are very straightforward too. The quality of the clothing is top. Reallly pleased

Click and collect was fast, item was as expected and staff were friendly in store.
Thanks

Ordered 2 sizes of the same item online - delivered together before the due date. Super easy to return the unwanted one to my nearest store in Leicester (the staff were very helpful). Completely hassle free shopping!

Ordered a bikini online and I always order an 8 bottom and 10 top but when I tried it on i would say the sizing is a little on the big side so I requested a refund which was done in store, quick and easy to do

Great product, good price, easy return of the size I didn't need.. Thank you.. 👍🏼

Good service. Friendly, helpful staff. Able to try on items bought and order replacement easily as t shirt was too small

Good prompt delivery, would have been better if both items arrived together rather than separately

Brilliant customer service

Excellent customer service from store in Leicester Highcross, they ordered an item for me as my size wasn’t in stock, to be delivered to home address with no charge for delivery. Received within 2-3 days and very with purchase

Superdry lives up to its status as a true Brand, not just in the quality of its products and distinctive design but also in outstanding customer service. Having ordered online, I was disappointed to find the cargo shorts I had purchased were a bit too big. While I was in town I took the shorts back to the store where I found the next size down in stock and which fit me perfectly! The brilliant Associate swapped the product for me, completing the returns process on my behalf there and then and completing the sale of the replacement shorts. Seamless interaction between online and retail shop transactions - That’s how to look after your customer. Just brilliant!!

Fantastic Clothing, Fits Very Well & Great Value.
Staff Extremely Friendly. Great Customer Service.

Great quality and good service and item was ordered and came quickly - no complaints

The item I wanted wasn't in stock in the store, so although my daughter got 10% off her top as it was in store, I couldn't get 10% off mine as I had to order it, which seems rather unfair! I was told I could take mine back to the store after home delivery to claim my 10% off - I would have had to pay to park my car to get 10% discount!!! - ridiculous!! Other than that, two great quality hoodies, thank you!