Bought a shirt before Xmas in central Edinburgh which was too small.Returns policy says have to go back to store but store now closed! Tried online and went round in circles - wouldn't accept order nu... Se mer

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The staff were so helpful and considerate. I am 75 and they were youngsters who could not do enough to make sure that I got what I wanted and what was right for me. It’s not often that young staff hav... Se mer
High quality clothing, atmosphere is perfect and it feels like I’m somewhere tropical. I like the changing rooms too! The only thing I would say that needs a bit improvement is the energy of the staf... Se mer
The company does exactly what it says. I have shopped in store and online for years and welcome this company to continue to serving the customer the products it sells. Online shopping keeps you update... Se mer
Företagsinformation
Om Superdry - Edinburgh
Skrivet av företaget
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensKontaktuppgifter
14/22, Princes Mall, EH1 1BQ, Edinburgh, Storbritannien
- 01315 583328
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The fact the shop will not order stuff…
The fact the shop will not order stuff online that is out of stock for customers is very dissapointing.
Disappointing state of jacket
Jacket covered in makeup and no option to get an exchange!
Staff in store were great when I returned it. Really apologetic and very helpful.
I purchased 3 ladies tops put one on…
I purchased 3 ladies tops put one on for the first time 2days ago then discovered there were two little holes on the front of one them.
I don’t stay near to a super dry shop nearest one is around 40 mins away so will need to rake it back next week. I called the shop a couple of times but as yet not been able to speak with anyone
Very poor service,
As a costumer of Superdry for many years,
I was really shocked about this shop not because of the quality about clothes,but the attitude of the customer service,5 staff members was chatting inside the counter at the time I was there no customers just me my wife and daughter,we spend £150 in 4 items, in the time we were there no one came to ask if we need any help,when we paid I told him thank you he his back on us and back to the chit chat laughing etc etc, we did feel complete ignored buy the stuff.
Exchange process and service very…
Exchange process and service e very good. Sizing is shockingly bad as I bought a 2xl for my some and it would not fit a wee boy! Am not in Edinburgh and unable to return to Abedeeen as no longer a store there is stuck with a no use to anyone nearly £60 purchase. If it’s 2xl make it so please!!! Please how do I exchange (again!!)
Good experience
Great experience, friendly helpful staff and good discounts available. Managed to exchange an item, without any issues.
Although would have been more convenient if St Andrews or Dundee store had been available.
Coat was excellent quality but was just…
Coat was excellent quality but was just too big. Excellent service when i returned it and my refund processed very quickly 😊
Arrived too late
I already phone the shop. Spoke to the very efficient and professional staff. I am afraid your website wrong advertise. As I ordered dress on Friday. Came to pick up the dress on Monday as dress according to the website was supposed to arrive on Sunday. Staff kindly explained to me deliveries never arrive on Sunday. It wasn't there on Monday either. As I needed that dress for Tuesday it was way too late when it arrived in the afternoon as I needed it for Tuesday lunch.
Svar kan ha AI-innehållLäs mer
Outlet retailer was very helpful
Outlet retailer was very helpful. Home delivery sorted and package delivered before expected date. Unfortunately this meant I was away at the time so product was left on doorstep. Would have been better dropped with a neighbour considering value and Superdry logo on outside of the package. Not the stores fault I know but this is the overall experience. Would still use the service just prefer to be at home to receive the goods.

Svar från Superdry - Edinburgh
Quick service, fabulous hoodie
Quick and seamless delivery (to store), website easy to use, and the hoodie itself is fabulous.

Svar från Superdry - Edinburgh
2 in 1 pea coat
Good staff in the Edinburgh store. Originally bought the XL two in one pea coat. Having tried it at home I felt maybe it would be better in a bigger size. Called the store direct and a staff member looked a 2 XL out from the shop floor and kept it aside. Much better fit. I am usually a large so this is very small made! Very good quality stylish coat 👍
Lots of great quality products and…
Lots of great quality products and choice. Fit is excellent and staff were very helpful.
10/10
the cashier charged my phone for me while I was shopping in the store. Amazing! amazing! I wanted to buy everything. Such a wide selection and they’re all gorgeous

Svar från Superdry - Edinburgh
I got a discount because they accept…
I got a discount because they accept bluelight card
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