Sumo Omdömen 

Update in ten.
Wait in line indefinitely.
Same phone call, two worlds.

No option to update address online in the big 2026. On hold with Sumo for an hour. During this time a message plays over and over, "Set up your new property in less than ten minutes!". Online portal is extremely lack lustre. Also, we got a notice of a rate increase only four days after signing up with Sumo.

Would not recommend if you love your life and want time spent well.

A lovely girl called Marta dealt with my enquiries in a very professional and respectful manner and is a credit to your organisation

Sumo customer service officer went above and beyond excellence. I was given the right advice and assistance for somebody struggling to pay their bills due to some unfortunate events. Now I will be able to be on track paying my bills on time with a payment plan. I recommend signing up with Sumo they have affordable electricity plans and are trustworthy the best part is they listen to your needs and provide you the best professional service and solutions. I cannot wait to get gas and electricity in one provider like Sumo. Thank you for the energy and the greatest customer service you provide.

The gentleman who assisted me was amazing thank you. Very pleased with the service

Michael returned my call as I was on hold and it got disconnected after waiting. He resolved my inquiry to the best he can. Great service by Michael. Thank you

I spoke to a young girl whose name was Morgan. She was so very helpful. She explained everything to me and told me about different things. I didn’t know about.her personality was bright and friendly, which was a change from some people that I’ve spoken to.

CUSTOMER SERVICE AWARD.......I spoke with Megan and l would like to nominate her for a customer service award.
Megan was very helpful and clear in her communication,l found Megan very professional and took time to listen to my situation.
Megan made me feel heard as l suffer from anxiety and put me at ease.
If there were more Megan’s in the world things would run a lot smoother.

Helped out by the very professional and polite Justin. Once I jumped through the many anticipated hoops, he assisted me with my inquiry and sorted out my form filling efficiently.

Prompt service, answered all my questions person was efficient and kind

I had amazing support from Marta on Thursday, 4 June, when she assisted me with applying for the Utility Relief Grant. She was kind, patient, and understanding throughout the process, taking the time to explain everything clearly and making what could have been a stressful experience much easier to manage. I truly appreciated her support and professionalism, and I am very grateful for all of her help. Thank you, Marta, for making such a positive difference during a difficult time and helping my utility grant be approved!

Very clear and methodical, will help me understand usage over time.

Great service, problem resolved

The man I spoke to was very helpful, told me everything I needed to know.

Spoke with Shannon today and he was very caring and understanding. Thanks for being kind Shannon 💜

Customer service operator was friendly and helpful and solved our issue straight away. It was slightly difficult to understand his accent. He offered a newer, cheaper rate and package. I felt it's a bit rough that we have to pay a reconnection fee when just changing the package from one partner to another partner when we live at the same address and payment will be the same etc etc. It's just a name change - why does it have to be reconnected???

I was able to get a call back rather than waiting on hold. Customer service agent was a very calm, clear speaker who resolved my request in a single call.

Haven't had a chance to even use Sumo and yet here I am having to leave a horrible review. Tried to register with Sumo but after taking every detail, i get an sms saying they do not service my address. However, they are holding on to my meters so i cannot connect to another provider. You end up waiting impossibly long to connect to someone - I am still waiting for someone to get back to me on this impossible situation. Wow.

Chong was truly amazing. I have never had such help from any customer service representative from any company I’ve ever dealt with previously. Sumo is very lucky to have such a wonderful employee.

The gentleman that I spoke to on the phone, his name is Allen, he was very helpful and very polite, and spoke to me with great concern to help me.
Thank you Allen.

Patricia Strong.

He was very patient and helped me solve my problem. He also explained the areas where he might be able to help me.