Le problème est le SAV. 89 euros de frais et près de 40 euros d envoi aux USA avec des documents douaniers à remplir fastidieux qui m ont fait renoncé. J ai été vite remboursé des 89 euros payés par... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have purchased three Stuhrling automatic watches and routinely receive compliments on the appearance of the watches. What those who only SEE the watches do not know is how wearer-friendly they are.... Se mer
Företaget har svarat
You'll purchase a blue watch and they will send you a black one. They will aknowledge their mistake and offer an exchange or a partial refund. Once you accept their offer they will change their min... Se mer
Very easy to complete my transaction. The watch I ordered arrived as scheduled and the communication was good through the delivery process. Great looking watch at a very reasonable price.
Företagsinformation
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Skrivet av företaget
Stührling is a watchmaker rooted in a tradition of craftsmanship, innovation, and accessible luxury. With a design philosophy that blends classic horology with modern engineering, Stührling creates timepieces that are both visually striking and functionally reliable. Each watch is thoughtfully designed to reflect precision, detail, and a strong sense of character—making it more than just an accessory, but a statement on the wrist. Our collections span a wide range of styles, from refined dress watches to bold sport and dive models, as well as intricate automatic skeleton designs that showcase the artistry of mechanical movement. Whether powered by automatic or quartz movements, every Stührling timepiece is built with a commitment to quality and performance. We believe luxury should be attainable. By streamlining our process and focusing on direct-to-consumer accessibility, we are able to offer exceptional value without compromising on design or craftsmanship. This approach allows our customers to experience high-quality timepieces at a fraction of traditional retail pricing. Beyond the product, Stührling is committed to customer satisfaction, offering dedicated support and service to ensure every customer feels confident in their purchase. From everyday wear to special occasions, our watches are designed to elevate every moment.
Kontaktuppgifter
20th Street 449, 11215, BROOKLYN, USA
- 7188405760
- service@stuhrling.com
- www.stuhrling.com
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience
Great experience. I am a classic man now!! Thank you for sharing your products to the world. It's a pleasure wearing a stuhrling watch.
Edmiro Da Silva

Svar från Stührling Original
The original watch I ordered was…
The original watch I ordered was dissappointing.
The return pprocess worked well and was very smooth. The representative was helpful and I love the replacement watch I received.

Svar från Stührling Original
My watch from Stuhrling has a beautiful…
My watch from Stuhrling has a beautiful design but not good quality for the money you pay, it constantly loses time and only once did I put it in the shower and enough moisture got inside, resulting in it being dull and not working even though the specs said it was water resistant 5atm. I don't trust this company anymore.

Svar från Stührling Original

Svar från Stührling Original

Svar från Stührling Original
Poor customer relations
After placing my order I realized I had made a mistake with 1 of the watches and sent an email to stuhrling to cancel my order within a couple of hours. I then sent another the following day. The day after that I received an automatically sent message saying my watches were ready for despatch. I then sent a 3rd message telling them not to send and cancel my order.
The day after I received a message saying the watches had been sent.
I received an email later that day saying they had received my message are sorry but the watch had already been sent.
Such a shame, great watches but reaction to a customers message so poor. I won't be buying again

Svar från Stührling Original
I have bought a Stuhrling watching was…
I have bought a Stuhrling watching was delivered on time. Had it for 5 months and seconds hand come loose not working. Contacted company and went through the procedures to send it back for a price of 30 dollars. Decided to look at reviews and Decided to take it to my local jewellers. As he explained if its a mechanical problem l would lose my warranty if l had to get it fixed. Check it out and it was a gasgit and reconnect seconds hand. Sorted £32. No mental torcher.

Svar från Stührling Original
Not a great experience
Had an awful experience. I sent a faulty watch back. The confirmed receipt. Told me an exchange was with a delivery partner and they would be in contact re delivery. I waited over 2 weeks before they then queried the receipt of the watch.
I sent them proof that royal mail had collected.
They accepted proof but still waiting for exchange or refund. The returns keep replying saying it's with another department, it's been six weeks since I sent the item back so I don't know what the hold up is.
The quality of the watch and the customer service is shocking. I wouldn't recommend this company.
Since my review I can confirm that my concerns were escalated and a refund is on its way (haven't received it just yet).

Svar från Stührling Original
I bought a Stührling watch as a gift for myself
I bought a Stührling watch as a Christmas gift for myself andI had a great experience. The watch arrived on time during the holiday rush, which I was a little worried about, but everything came exactly as expected.
The watch itself looks even better in person. The blue dial with the chronograph details really stands out, and the stainless steel bracelet gives it a solid, high-quality feel on the wrist.
DO NOT PURCHASE ANYTHING FROM…
DO NOT PURCHASE ANYTHING FROM DEBENHAMS!!!
Utterly awful experience trying to get a watch I returned back from repair. I was advised to return a watch I had purchased in August, which was faulty after a few weeks. I returned the watch and 5 months later I still have no watch or refund. I have been chasing Debenhams for months, only to be told, they have no legal responsibility to do anything about the missing watch, even though I have provided proof of return. They advised that Stuhrling watches are a seller on their site and if I am getting no response from them, it is not Debenhams responsibility to resolve the issue! Essentially, if you buy anything from Debenhams that comes from a seller, Debenhams have no duty of professional diligence, to resolve disputes or issues. I have received the same response over and over again from their customer service team “please wait 2 or 4 days for a response from Stuhrling”. Each time I wait, I then have to chase Debenhams again for a reply and the same response is given again… please wait 2 days! This 2 days is now months and months long! DO NOT PURCHASE FROM THIS COMPANY! I have never experienced such poor customer service from any company. They are essentially allowing their sellers to steal from customers and doing nothing about it whatsoever. If you want to keep your sanity, and your money, do not purchase from this company.

Svar från Stührling Original
Excellent quality and smooth experience
I had a great experience with Stührling Original. The watch arrived quickly, was well packaged, and looks even better in person than online. The build quality feels solid, the design is elegant, and it performs exactly as described. Customer service was responsive and helpful when I had a question, which made the overall experience even better. I’d definitely recommend them if you’re looking for a well-made watch at a fair price.
I'd give 0 stars i I could
I'd give 0 stars i I could
Bought one of these watches via Debenhams at a massive discount, last May, early Christmas present, open at Christmas, stupid thing won't work longer than 24 hours.
Debenhams are not interested, stuhrling won't reply.
What a waste of money!
EDIT: I contacted Sturling to get this watch fixed or replaced as Debenhams would not entertain me.
Sturling have a 2 year warranty on the watch and 1 year on the battery, but you have to pay $30 to have the watch returned!!!!!!!!!!!!
I emailed Sturling to ask them to help, a month now and still waiting for a reply, but they don't seem to like my review as they have written asking for more information to verify that mine is a genuine purchase, sadly it is, though I wish I had not!!!

Svar från Stührling Original
I have had my watch now for exactly a…
I have had my watch now for exactly a year, bought from the Debenhams website. Initially I was concerned after seeing all the negative reviews about the Watches and Debenhams.
The watch has exceeded expectations. It is an extremely handsome timepiece that as others have commented, catches the attention of others. Keeps time perfectly. All the casings are as they were on day one and I wear it everyday.
I wanted to truly test this watch, hence the time period from purchase to review. I would definitely purchase another.
Montre en panne au bout de six mois
Montre en panne au bout de six mois, le SAV demande 50€ de frais pour une réparation sous garantie. Bref l’arnaque du siècle
ARNAQUE stürhling-paris.com
ARNAQUE ! à éviter,
j'ai acheté une montre sur Stührling-paris.com, jamais reçu, ils ne répondent pas aux emails, c'est une arnaque !
n'achetez pas sur les différents sites de stürhling qui vous attirent avec des super promos,

Svar från Stührling Original
The watches are value at there sale prices
I saw an advert for unbelievable price reductions on Stuhrling watches at Debenhams last December. Decided to buy one but after ordering saw some scathing reviews online. Apart from the order being delayed for some reason and taking several weeks to arrive I am very happy with the watch, looks good, working fine and is standing up to being worn day in day out. The watch is not worth anywhere near its recommended retail price so give that a good ignoring but the bizarre Debenhams sale pricing brings the cost to an acceptable amount.
Waterproof Watches may not be waterproof
I bought two nice watches that were supposed to be water proof. I went to A pool in two occasions, each with a different watch. The watches are not waterproof. Humidity got inside them and I can barely see the time now.

Svar från Stührling Original
awesome brand
watches are quality i keep getting compliments.
really good customer service
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