Excellent customer service from start to finish. Sophie was incredibly helpful throughout, taking the time to check stock and batches with the factory, arrange samples and keep us updated along the wa... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing experience dealing with The Stone & Tile company from start to finish. It was a small project tiling my front path and chose the black and white mosaic design with a border and corners. Wo... Se mer
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Much better choice, value and quality than the chain stores. Brilliant sample service. Easy to use website helps you to choose a selection of different tiles, including guidance on complimentary opt... Se mer
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Superb service and very speedy. Ordered 2 samples for a project and really impressed with the quality of the products. Definitely ordering our chosen one to complete the final jigsaw piece to our exte... Se mer
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Företagsinformation
Skrivet av företaget
At Stone Tile Company, we take pride in providing Stylish Tiles For Less! Our tile collection features an array of fresh, contemporary styles - from sleek, chic floor tiles to one-of-a-kind feature wall options. Sourced directly from top-tier manufacturers, we ensure exceptional quality without the premium price tag. Whether you're tackling a full-scale renovation or simply refreshing a single room, we've got the perfect tiles to bring your vision to life. We also have a showroom open Monday to Friday 9:00am-5:00pm to browse our tiles and make purchases. For those who prefer to shop on the weekend, you're welcome to stop by on Saturdays 9:30-1:30pm for a leisurely browse, Please note though we do not offer collections on Saturdays.
Kontaktuppgifter
Unit 4 Tungsten Park, Bardon Road, LE67 4BL, Coalville, Storbritannien
- 01530 811118
- help@stonetilecompany.co.uk
- www.stonetilecompany.co.uk
4,7
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Received 2 tile samples
Received 2 tile samples - arrived super quickly, and look gorgeous! Can't wait to see them in my bathroom :)
13 februari 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you for your lovely review! We're so pleased your samples arrived quickly and that you love how they look. We can’t wait for you to see them in your bathroom - it’s going to look amazing!
Sarah Lee
Senior Customer Service Advisor.
Excellently efficient sample service!
Free sample and free yet prompt delivery! Sample was perfect, quality was very good too.
Will be ordering the slate tile we recieved the sample of for both bathroom and kitchen!
13 februari 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your lovely review! We're thrilled you were happy with the free sample and speedy delivery. It’s fantastic to hear you’ll be choosing the slate tile for your bathroom and kitchen -we can’t wait to assist further, with your order.
Sarah Lee
Senior Customer Service Advisor.
Svar från The Stone & Tile Company
Thank you for your feedback! We're so glad your samples arrived quickly and hope they help you find the perfect choice for your project.
Sarah Lee
Senior Customer Service Advisor.
Great company to deal with
Great company to deal with. Posted my sample out straight away. Wasn’t quite what we were looking for but would definitely recommend
12 februari 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you for your lovely feedback! We're so pleased to hear you found us easy to deal with and that your sample arrived quickly. While we're sorry it wasn’t quite the right fit this time, we truly appreciate the recommendation and would be delighted to help you find the perfect option in the future.
Sarah Lee
Senior Customer Service Advisor.
Great samples
Very responsive company, the samples arrived quickly and are of great quality. I will be ordering very soon!
11 februari 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your kind words! 😊
We’re thrilled to hear that your samples arrived quickly and that you’re happy with the quality. That means the world to us! We work hard to make sure every order meets the highest standards, so it’s wonderful to know we’re hitting the mark.
We can’t wait to help with your upcoming order - please don’t hesitate to reach out if you need anything at all. Thanks again for your support!
Sarah Lee
Senior Customer Service Advisor
Great so far
Sample tiles came quickly and beautiful quality. Looking forward to seeing the final result!
14 februari 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your lovely feedback! We’re delighted to hear the samples arrived quickly and that you’re happy with the quality. We’re excited for you to see the final result too -please let us know if we can help with anything along the way!
Sarah Lee
Senior Customer Service Advisor
Samples
Sample tiles came very quickly and are great quality. Appearance is just as depicted on website. Would definitely order again.
11 februari 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you for your wonderful review! We’re so pleased to hear the tiles arrived quickly and matched what you saw on our website. We truly appreciate your support and look forward to assisting you again in the future.
Sarah Lee
Senior Customer Service Advisor.
free sample
free sample, free delivery, what's not to like, I will definitely be placing an order
11 februari 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you for the great feedback! We’re so glad you’re happy with the free samples and delivery. We look forward to your order and are here if you need any assistance in the meantime.
Sarah Lee
Senior Customer Service Advisor.
Tiles are of great quality
Tiles are of great quality, fast delivery too.
5 januari 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you for your feedback! We’re delighted to hear you’re pleased with the quality of the tiles and the fast delivery. We appreciate your support.
Sarah Lee
Senior Customer Service Advisor.
Svar från The Stone & Tile Company
Thank you for your kind review. We’re pleased to hear you had a positive experience with our customer service and truly appreciate your support.
Sarah Lee
Senior Customer Service Advisor.
Tiles arrived quickly
Tiles arrived quickly. Samples are of great quality. Would recommend
13 februari 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you for your kind recommendation. We’re glad to hear the tiles arrived quickly and that you’re pleased with the quality of the samples. We truly appreciate your support.
Sarah Lee
Senior Customer Service Advisor.
Samples received without issue and very…
Samples received without issue and very well presented. delivered within a couple of days of ordering. Also visited the factory to follow up turning our sample into order. Really great experience staff were so helpful taking time to discuss our project and really understanding our requirements. Wonderful company to deal with.
Many thanks
9 februari 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your kind words! 😊
We’re absolutely delighted to hear that you were pleased with the samples and that everything arrived quickly and well presented. It was a real pleasure welcoming you to the showroom and having the opportunity to talk through your project in person.
Our team always strives to take the time to truly understand our customers’ requirements, so it’s wonderful to know that this came across in your experience.
Thank you again for your support - we’re really looking forward to working with you on your order and future projects!
Sarah Lee
Senior Customer Service Advisor.
Highly organised
Highly organised - they made the ordering / collection process really easy - quite rare to find a supplier so responsive & friendly - our tiler agreed !
3 februari 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your fantastic feedback! We’re delighted to hear the ordering and collection process was smooth and easy for you.
Being responsive and friendly is exactly what we aim for, so it’s great to know that came through - and we’re especially pleased your tiler felt the same way!
We really appreciate you taking the time to share your experience and look forward to helping again in the future.
Linda Booth
Customer Service Manager.
Great split face tiles at a competitive…
Great split face tiles at a competitive price, fair price for delivery and within 2days. Very happy, only one broken tile in transit
28 januari 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your kind review! We're really pleased to hear you’re happy with the split face tiles, the pricing, and the quick delivery.
It’s great to know everything arrived promptly and met your expectations. We truly appreciate you taking the time to share your experience and hope to help again with future projects!
Sarah Lee
Senior Customer Service Advisor.
Samples
Samples arrived quickly, well packaged and intact. All look and feel lovely and intend to go with one of them- highly recommend getting samples to help you decide!
23 oktober 2025
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thanks so much for your kind words! We’re so glad the samples arrived safely and helped you choose - that’s exactly what they’re there for. We’re excited for you to move forward with your favorite, and we really appreciate you recommending us!
Sarah Lee
Senior Customer Service Advisor.
Poor Product
Product is sold with 'calcite veins' which visually look cracked, 'recommended' to hide these tiles and its acceptable, refused to replace! WHY would I pay for a product and hide!!
Tiles now fitted, 2mm stated for variance can be up to 6mm (ultrasonic thickness gauge and calliper used) so don't expect a flat floor, also most tiles are not square so your never working 'plumb' or have a square edge. These would only be acceptable outside on a patio unless your happy with the above.
Add 25% for breakages as the product is poor and more like slate as is crumbles and breaks.
Fast response in sending replacements for breakages is the only positive, customer support is weak once you have paid.....................steer clear
Its a shame my installed floor dose not look like the professional photo used in the advertisement.
12 januari 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you for your feedback. We’re sorry to hear that you were unhappy with the natural characteristics of the limestone tiles you purchased. We want to clarify that the advisor you spoke with did not instruct you to “hide” the tiles; rather, the recommendation was to place tiles with more prominent calcite veins in less noticeable areas.
As you’ve noted, the tiles are structurally sound and not cracked, so we would not normally be obliged to replace them, however we did replace the damaged tiles without delay. We do, however, appreciate your positive comments regarding our fast response for replacements in the case of breakages and will take your feedback on customer support on board.
Linda Booth
Customer Service Manager.
Really helpful
Stone&Tile are a refreshingly helpful company to deal with. My tiles were out for delivery on a date that I couldn’t make but they made a concerted effort to contact the delivery service and arranged a safe delivery in my absence. The tiles are for a project in the near future so have not been unpacked yet, but they look perfect for the job.
14 januari 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your kind words! We’re delighted to hear that our team could coordinate the delivery to suit your schedule and ensure your tiles arrived safely. We’re confident they’ll be perfect for your project and look forward to assisting you with any future needs.
Sarah Lee
Senior Customer Service Advisor.
Exceptional service
Exceptional service, Mark, literally bent over backwards to accommodate or needs… This is the third time we’ve used STONE and will gladly used them again and again…
J Harris. Stockport
13 januari 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your kind words! We’re thrilled to hear that Mark and the team were able to go above and beyond to meet your needs. It means a lot that you’ve chosen Stone three times, and we’re honored to have earned your trust. We look forward to serving you again and again!
Sarah Lee
Senior Customer Service Advisor
My sample tile arrived quickly
My sample tile arrived quickly. I have been looking a while and have decided to go with The Stone & Tile Company based on the look and quality of the tile.
13 oktober 2025
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your wonderful feedback! We're delighted to hear that your sample arrived quickly and that the look and quality of our tile helped you make your decision. We truly appreciate you choosing us, and we’re excited to be part of your project. If you need any further help along the way, just let us know!
Sarah Lee
Senior Customer Service Advisor.
Speedy service
Great speedy service for good quality samples which made our decision easy - will be ordering wall and floor tiles for our bathroom!
12 oktober 2025
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your wonderful review! We're thrilled to hear that you were happy with the service and that our samples helped make your decision easier.
We can’t wait to help you with your wall and floor tiles for the bathroom. If you need anything else along the way, we’re always here to help!
SarahLee
Senior Customer Service Advisor.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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