Excellent customer service from start to finish. Sophie was incredibly helpful throughout, taking the time to check stock and batches with the factory, arrange samples and keep us updated along the wa... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing experience dealing with The Stone & Tile company from start to finish. It was a small project tiling my front path and chose the black and white mosaic design with a border and corners. Wo... Se mer
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Much better choice, value and quality than the chain stores. Brilliant sample service. Easy to use website helps you to choose a selection of different tiles, including guidance on complimentary opt... Se mer
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Superb service and very speedy. Ordered 2 samples for a project and really impressed with the quality of the products. Definitely ordering our chosen one to complete the final jigsaw piece to our exte... Se mer
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Företagsinformation
Skrivet av företaget
At Stone Tile Company, we take pride in providing Stylish Tiles For Less! Our tile collection features an array of fresh, contemporary styles - from sleek, chic floor tiles to one-of-a-kind feature wall options. Sourced directly from top-tier manufacturers, we ensure exceptional quality without the premium price tag. Whether you're tackling a full-scale renovation or simply refreshing a single room, we've got the perfect tiles to bring your vision to life. We also have a showroom open Monday to Friday 9:00am-5:00pm to browse our tiles and make purchases. For those who prefer to shop on the weekend, you're welcome to stop by on Saturdays 9:30-1:30pm for a leisurely browse, Please note though we do not offer collections on Saturdays.
Kontaktuppgifter
Unit 4 Tungsten Park, Bardon Road, LE67 4BL, Coalville, Storbritannien
- 01530 811118
- help@stonetilecompany.co.uk
- www.stonetilecompany.co.uk
4,7
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Order samples 3 times of pink blush…
Order samples 3 times of pink blush blended tile asked if possible to be sent a couple to see variation told yes no problem only to receive one tile same as other three already sent complete waste of time (maybe if selling a blended tile worth showing difference in variation?)
would have ordered a box to check but delivery charges expensive
Despite the reply below i did contact you asking if possible to send what yih have described and you said yes but only received one cut sample so below is actually irrelevant?
22 oktober 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
We’re sorry to hear that you’ve been disappointed with your experience. We can see that the samples were ordered back in July, and we would have welcomed the opportunity to help and explore a solution with you had we been aware of your concerns at the time.
The colour variation in our Vienna Blush Pink is intentionally subtle, creating a soft, blended finish rather than a strong contrast between shades. Unfortunately, this can make the variations difficult to demonstrate clearly on a small sample tile. We could also have arranged to send out full tile samples to give you a better idea of the overall appearance and subtle variations within the blend.
We appreciate your feedback regarding the samples and delivery costs, and we’re sorry that the additional sample did not meet your expectations. We’re always happy to help customers find the best way to assess our tiles before placing an order.
Sarah Lee
Customer Sales & Trade Manager
Excellent customer service from start…
Excellent customer service from start to finish. Sophie was incredibly helpful throughout, taking the time to check stock and batches with the factory, arrange samples and keep us updated along the way. Communication was always friendly, professional and prompt, and nothing was ever too much trouble. Although we didn’t proceed with the order on this occasion, the level of help and support we received was fantastic. I wouldn’t hesitate to recommend The Stone & Tile Company and would happily use them for future projects. Thank you again, Sophie, for all your help!
27 oktober 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Sophie provided such helpful and attentive service throughout your inquiry. We pride ourselves on offering friendly, knowledgeable support and keeping our customers informed every step of the way.
Although we’re sorry we couldn’t help with your project on this occasion, it’s lovely to know that your experience with us was a positive one. We’ll be sure to pass your kind words on to Sophie.
Thank you again for recommending The Stone & Tile Company. We’d love to help you with any future projects!
Sarah Lee
Customer Sales & Trade Manager
Excellent Service
Michael was extremely helpful and professional. Gave me advice on stone colours and quantities required. Ordering and delivery to Catherine Hill Bay was seamless. Thanks Michael!
13 oktober 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thanks so much for the lovely feedback! 😊 We think this review may have been intended for another business, but we really appreciate you taking the time to leave it. Thanks again!
Sarah Lee
Customer Sales & Trade Manager
Random colours sent
Sold supposedly black slate tiles but when they arrived half of them were black and half were grey. It ended up looking very very stupid. I know stone fluctuates in colour but don’t state black slate if you’re actually selling grey. I bought some for my kitchen from mandarin stone and they were all the same colour. So I know this company says stone fluctuates but that’s just their way to cover there back when they send you different colour products. Wish I had gone with mandarin stone instead who sell slate which is the same colour. Such a shame!
2 oktober 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
We’re sorry to hear that you were disappointed with the slate you received and understand your frustration that the variation in colour was not what you had expected.
As slate is a natural product, variations in tone and colour are to be expected. Slate can also vary depending on its source, so products from different suppliers may not be directly comparable. We do our best to show these natural variations in the photographs on our website to help customers make an informed choice.
We’re sorry that the slate did not meet your expectations on this occasion. Had you contacted us, we would have been more than happy to discuss your concerns and explore how we could help. Customer satisfaction is important to us, and we always welcome the opportunity to work with our customers towards a positive resolution.
Sarah Lee
Customer Sales & Trade Manager
Sadly sample was tiny and did not show multi dimensional tile colours
Sadly sample was tiny. As this was from a multi coloured tile, the sample was totally inadequate to show colour range of tile.
Discarded.
2 oktober 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
We’re very sorry to hear that the sample was disappointing and apologise for the frustration caused.
We completely understand that with some of our multi-tonal and highly varied tiles, a small sample may not fully represent the complete colour variation and character of the tile. We appreciate how important it is to see the full tonal range before making a decision.
Had we been contacted, we would have been more than happy to provide additional cut samples or, where possible, a full tile sample to give a better representation of the overall colour variation.
We’re sorry we didn’t have the opportunity to assist you further on this occasion, and we appreciate your feedback.
Sarah Lee
Customer Sales & Trade Manager.
Excellent service and quality samples
Excellent service and quality samples , that arrived within 48hrs.
We'll be ordering for our project soon
23 september 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your fantastic review! We’re delighted to hear that you were pleased with the quality of the samples and our service, and that they arrived so quickly. We really appreciate your kind words and look forward to helping you with your project soon!
Sarah Lee
Customer Sales & Trade Manager
Samples arrived in good time and are…
Samples arrived in good time and are perfect for what we need. Will be placing a full order soon
25 september 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your lovely review! We’re delighted to hear that your samples arrived promptly and were exactly what you needed. We really appreciate you choosing us and look forward to helping you with your full order soon!
Sarah Lee
Customer Sales & Trade Manager
Great
Great, thanks so much, received very quickly, efficient sample.
22 september 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received your sample so quickly and were happy with our efficient service. We really appreciate your kind feedback and hope to assist you again soon!
Sarah Lee
Customer Sales & Trade Manager.
Speedy delivery and excellent…
Speedy delivery and excellent communication thanks
17 september 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you for your kind review! We’re delighted you were happy with the speedy delivery and communication.
Sarah Lee
Customer Sales & Trade Manager
Fast
Really quick delivery and well packaged. Good customer service when I had a question too.
15 september 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your 5-star review! We’re delighted to hear that your order arrived quickly and well packaged, and that our customer service team was able to help with your question. We really appreciate your kind words and your support!
Sarah Lee
Customer Sales & Trade Manager
Fabulous customer experience.
Amazing experience dealing with The Stone & Tile company from start to finish. It was a small project tiling my front path and chose the black and white mosaic design with a border and corners. Working out the amounts was a little tricky but after sending the dimensions Linda from Customer Services replied with the amount of corners, borders, tiles, adhesive and grout required ( pretty much spot on too).
Prompt delivery (3 days) via a small pallet delivery firm. Top quality tiles received and I’m extremely impressed with the finish.
It’s not very often unfortunately that you receive this kind of customer service these days but this company has exceeded expectations on all elements.
Highly recommended.
Neil Smith
4 september 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your lovely review Neil and for taking the time to share your experience! We’re absolutely delighted to hear that you’re so pleased with your Victorian black and white mosaic front path and the quality of the finished result.
It’s wonderful to know that we were able to make the ordering process straightforward for you and that your delivery arrived promptly and safely.
We really appreciate your kind words about our customer service, and your lovely comments will most certainly be passed on to Linda, who will be thrilled to hear them!
Thank you again for choosing The Stone & Tile Company . It was a pleasure to help with your project, and we hope you enjoy your new path for many years to come!
Sarah Lee
Customer Service & Trade Manager
What an amazing company
What an amazing company. Beautiful range of tile, great delivery. Always kept me up to date. Sarah was fantastic at helping me.
Highly recommend.
27 augusti 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for this lovely review! We're thrilled you love the tile range and that our delivery updates kept you in the loop. I'll be sure to pass on your kind words as it really means a lot. Thanks again for taking the time to leave this, and for choosing us.
Linda Booth
Customer Service Manager
I ordered some tile samples
I ordered some tile samples, it came quick and well packaged.
15 augusti 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you for your lovely review! We’re so pleased your tile samples arrived promptly and in perfect condition. We hope they help you find the perfect tiles for your project!
Sarah Lee
Senior Customer Service Advisor.
Excellent customer service and products
From seeing their ad initially on facebook, to visiting the showroom in Coalville, the whole experience was a pleasure. The service and support from Sarah and the warehouse team helping bring our order to our car, was impeccable. It is so refreshing to know exemplary customer service still exists and working with them made our tile decisions so much easier! Cannot recommend highly enough!
13 augusti 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your wonderful 5-star review! ⭐ We’re absolutely delighted to hear that you enjoyed your experience with us, from discovering us on Facebook to visiting our Coalville showroom.
We’ll be sure to pass your kind words on to Sarah and the warehouse team - they’ll be thrilled to know their help made such a difference. 😊
It was a pleasure helping you with your tile choices, and we really appreciate your recommendation. We hope you love your new tiles!
Linda Booth
Customer Service Manager.
Sage green
Choose my tile colour and style. they arrived free within a few days. I absolutely love them and will be ordering them for my new shower room. Having the physical tile allows you to check the colour at different times of the day and with paint colours and hardware.
14 augusti 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your fantastic 5-star review! We're so pleased to hear the tile samples arrived quickly and that they've helped you choose the perfect colour and style for your new shower room. You're absolutely right-seeing the tiles in your own space and comparing them with your paint colours and hardware makes all the difference. We can't wait to help with your full order and hope you love the finished result.
Sarah Lee
Senior Customer Service Advisor.
Beautiful product quick delivery very…
Beautiful product quick delivery very impressed just need to measure up & order definitely recommend beautiful products!!
14 augusti 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your wonderful 5-star review! We're delighted to hear you were impressed with the quality of our products and our quick delivery. We hope measuring up goes smoothly, and we look forward to helping you with your full order. Thank you for your recommendation- we really appreciate your support.
Sarah Lee
Senior Customer Service Advisor.
Beautiful tile sample so I'm ordering…
Beautiful tile sample so I'm ordering them.
14 augusti 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your 5-star review! We're delighted you love the tile sample. We hope the full order exceeds your expectations, and we can't wait to see your finished project. If you have any questions along the way, we're always happy to help. Enjoy your new tiles!
Sarah Lee
Senior Customer Service Advisor.
Lovely product samples
Lovely product samples, delivered quickly. And they were just what I wanted for my bathroom, so the tile search is over!
10 augusti 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your lovely 5-star review! We’re delighted to hear that your samples arrived quickly and that you found exactly what you were looking for. We hope your new bathroom looks fantastic!
Sarah Lee
Senior Customer Service Advisor.
Excellent service
Excellent service with sample supply.Now need to make decision before proceeding.
9 augusti 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you so much for your 5-star review! We’re delighted to hear that you were happy with our sample service.
We know choosing the right tiles can be a difficult decision, so we hope having the samples to see in your own space makes choosing that little bit easier. Take your time, and we hope you find the perfect tiles for your project!
Thank you again for choosing us, and we look forward to helping you when you’re ready to proceed.
Sarah Lee
Senior Customer Service Advisor.
Excellent sample service
Much better choice, value and quality than the chain stores. Brilliant sample service. Easy to use website helps you to choose a selection of different tiles, including guidance on complimentary options. Having videos and also seeing in the tiles in different project is really helpful. Tiles samples arrive well packaged and are easy pop into the bathroom/shower room so you can see how the colours and textures work in situ.
Have made our choices, although it was tricky as they were all gorgeous, and will be putting in an order. Looking forwards to seeing them in our new home and enjoying them for years to come.
Many thanks.
9 augusti 2026
Omdöme utan inbjudan
Svar från The Stone & Tile Company
Thank you for taking the time to leave such a lovely review. We’re so pleased to hear that you enjoyed the experience of choosing your tiles with us.
Finding the right tiles for a new home can be a big decision, so it’s great to know that our samples, videos and project inspiration helped you visualise how everything would work together. We love hearing that you were able to try the samples in your own bathroom and see the colours and textures in the space before making your final decision.
And we completely understand how difficult it can be to narrow down the choices when there are so many favourites! 😊
We’re thrilled that you’ve found your tiles and wish you all the best with your new home. We hope you’ll love the finished result and enjoy your tiles for many years to come.
Thank you once again for your kind words and for choosing us.
Sarah Lee
Senior Customer Service Advisor.
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