Stickythings Limited Omdömen 

Terrible communications. I placed an order (#852079), uploaded the artwork and paid for design review. The proof returned was not good. I asked for a refund and the line went dead. I did get a refund, but this could all have been sorted with better comms, especially as previous work by this company had been sterling. I have fixed the artwork, but will be using an alternative for this work.

Sadly this company takes far too long to deliver the goods. The quality of the finished product is good, however, each time I have ordered the deliver time has exceeded 4 weeks and this time I am still waiting in excess of 5 weeks after ordering and paying for my labels.

As a result I have had wholesale orders from my own business now cancelled.

I was advised 2.5 weeks after ordering they were to be sent out, then again last week (when I asked this time I was told there was an issue with the vinyl yet nobody had contacted me to inform me), I have had to contact them yet again to find out when these labels will be sent.

I do not normally leave poor reviews, but poor service on this and previous occasions has now meant I feel others should be aware prior to ordering.

Over promised and under delivered. Over a month late. No communication. Only way to contact is via the messenger which they ignore anyway. When product finally arrived they were damaged and incorrect product was sent.

Ordering was quite easy but after the initial order confirmation I’ve received nearly 2 weeks on. I can’t contact them as you have to have created an account at time of ordering - creating an account retrospectively doesn’t seem to help as the order doesn’t appear so I’ve no idea what’s going on. Please help

ordered on the 9th September - no updates, no deliveries and they hide behind a messenger system - they state - Please be advised that when demand is high, expected turnaround times are approximately 7-10 business days - well alot longer than that and still nothing and no update on the order system - i am expecting a fob off and can see my demanding my money back

ORDER #850758
5 weeks and still no order. No communications, they don't respond to messages and no contact number on the website.

I wish that I had read the reviews before I wasted £300.

Terrible customer service & very slow. It's been almost a month and I have still not received my labels. Vicky is very unhelpful on the messenger as well. Will not be returning.

No update after 11 days of ordering? What a joke of a company, looks like they have some fake site that looks like trust pilot, but is not - rating these guys 4.38. I give these guys a solid 0/5

The website advised 3-5 working days for dispatch from proof approval, and that they use DPD next day delivery.

I placed an order on 11th June, hoping to receive them on the 21st latest, ready for a weekend event I had booked on 22-23rd June. This provided 7 working days, which I was aware didn't provide much wiggle room.

I messaged StickyThings on the 19th as my order was still showing in queue to be printed.

I got a very speedy response, which was great and I thought the fast response was a promising sign.
I was advised that they "have an estimated 7-10 working day turnaround from print queue entry until dispatch, further details are mentioned on the delivery info page and at checkout. We are on the 6th working day for your order and the labels have been printed and are queued on the large format roll to be trimmed down. They will likely be dispatched tomorrow for delivery Friday."

I was happy to read this response, and although I was hoping I would receive the delivery on Friday (the 21st), I had accepted to myself that I might still not receive it in time.

The Friday passed, the following Friday has now passed, it is now the 30th and I am still yet to receive my order. The online portal is still showing my order in queue, I have received no updates, and I am really disappointed that I have been provided unrealistic timeframes.

I can't comment on the quality of the products, as I am yet to receive my stickers.

I wish I had placed my order elsewhere.

We ordered a small batch of stickers sheets 14 days before they were needed for a launch night we were having - well in advance - and, having been reassured by Vicky that they would arrive on time, we were given NO proof (so had no ability to check the cut lines or colour) and NO delivery information. Not only did they not arrive on time, but when they did, the colours were not correct (very dull) and there were steaks in the printing quality. Completely unusable, and we had no stickers for our launch despite being reassured. Now we have been ghosted by them when asking for a refund…

Order was very late with no communication. Printed so close it was not possible to cut out. Requested a refund and was refused. Highly advice avoiding!

I ordered on 27th April and money deducted on that day. It is now 13th May and I have had no order confirmation (except what was on the website which I now can't get into). There is no contact information on their website - just a message board. When I could get into the website, I messaged them to ask them when I would receive my order. However, this was last week and still no reply.
Their website makes it look like they have loads of good reviews. I wish I had checked Trustpilot. The phone number they are advertising on Trustpilot does not work. Trust Pilot should take this down.
I will contact my bank if I have not heard from someone in this company in the next 48 hours.

I've been looking for company that is able to print labels from less quantity and with more designs..stickythings full file all my ideas and Vicky is really helpful and patience. I've been hope for nice labels but I love them absolutely. I'm obsessed with final results, they're in great quality, look really luxurious and for reasonable price that will not cost you arm and leg. I have already 3 experiences with them, ordered 3.times and I know I'll stay with them. I would rather support small family business that is running they own company for great prices with lovely results than big companies and I'm glad I chose stickythings.

Not what I expected. Much longer to deliver than others and customer service is a pain to get access to.

Also it looks like they are lying on their website about their Trustpilot rating. (Shows up as 4 stars)

Ordered from Stickythings on the 14th March. Despite clear claims of 3-5 working days for delivery visible on their website, you will have zero chance of this occurring. I complained on the 27th and asked for a refund and within a few hours had had a response claiming the items had been printed and I would receive in 2-4 working days. I couldn't wait, so ordered from another company. I got the new ones within 24 hours - and they cost me less.
I've STILL not received the stickers from Stickythings and they are ignoring my requests for a refund. Despite clearly breaching consumer law (14 days cooling off period on distance selling - even on personalised goods), they continue to claim they had told me it would take 7-10 working days (they didn't meet this estimate either).
Communications with the company descended into a farce when Matthew Staines, from Sticky Things, started trying to use a restaurant as an analogy.
I countered using his analogy with an accurate reflection of the service standards received, and guess what, he stopped responding.
They are clearly struggling with supply and demand and are not meeting their own claims on delivery.
Shocking service standards and shocking handling of complaints. Happy for Matt or Vicky to offer any form of counter argument. I am considering a Writ - on principle.

Order placed 4th feb. For 50 stickers just to try them out as a potential supplier.
Not received yet as at 2nd March!
You decide!

I placed an order for a smallish amount of labels on 31/01 and just got notification on 21/02 that they will be delivered. I would not recommend using this company if you are in a hurry.

There is no email address or phone number, only communication is via their website on the order placed.

Great value and great quality, really impressed with the product. Will be sure to use again.

I'll never order from here again. The printing team is obviously too small for the demand as I placed my order on the 28th of December and still waiting for it today 17th of January. If you take THIS long to manufacture orders you NEED to make it clear on your homepage. It has to say "order processing 3-4 weeks" as 99% of printing company ship within a few days, otherwise you are scamming people. The tool to check "your order progress" in my account doesn't work either and it's not possible to contact customer service to cancel the order either! I am a small business owner and appreciate small businesses but when you take this long for production and it is impossible to contact customer service you have to make it clear to customers before they order.

Literally the worst company I have ever ordered from in my whole entire life. I made an order in November, they called me to find something out and couldn’t reach me as I was at work, they didn’t proceed to email me or anything at all. I waited and waited for weeks to see if the update would show on my account and saw nothing. Finally after weeks i got through to someone about the print. And it’s now been another couple of weeks of literally begging to get an update on my order and still don’t know when I will receive it. PLEASE AVOID if you know what’s good for you and don’t want to go through months of chasing a company up. They will show good reviews on their website but don’t believe it please. AVOID AVOID AVOID