Its not 5 stars simply because they did not renew The Serpent Queen. Probably my favorite shows and they completely left us hanging by canceling it. Otherwise, I really do enjoy the app. They have a v... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Auto-renew is such an obnoxious, predatory practice. No notice and BAM A $79 charge on my credit card, absolutely unauthorized. I filed a chargebackk but of course I will lose that fight. What a horri... Se mer
STARZ is TRASH ! Not because of the ABSOLUTELY FIRE SHOWS that CURTIS 50CENT JACKSON HAS put on there, but because they get the BEST SHOWS & 2 or 3 seasons in CANCELS THE SHOWS, or do dumb sh!t like... Se mer
STARZ a DISHONEST, FALSE ADVERTISING COMPANY! WILL SHOW YOU A PROMOTION DEAL BUT CHARGE YOU REGULAR PRICE ONCE U GIVE CREDIT CARD INFO! POOR CUSTOMER SERVIC WEN U CALL & ALWAYS HAVE A NASTY, RUDE ATTI... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Starz Inc. is an American entertainment company that owns US pay television channels, a media distribution company, and animated television and movie production.
Kontaktuppgifter
80112, Englewood, USA
- www.starz.com
1,4
Mycket dålig
187 omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They are a scam took my money twice
5 oktober 2020
Omdöme utan inbjudan
Before 7 day trial ended I cancelled…
Before 7 day trial ended I cancelled subscription! But they’re still taking money from my account! Search app can’t find anywhere to cancel?
8 juli 2020
Omdöme utan inbjudan
I've been on hold for over an hour. Unacceptable customer service
I've been on hold for over an hour.. absolutely unacceptable. (It's not peak hours, I called after midnight on a weekday & it's now 1:35 am)
8 maj 2020
Omdöme utan inbjudan
Horrible customer service
Horrible customer service! Do not fall for their offers of special deals to stay with them once you decide to cancel - they are a bait and switch!
Started process of cancelling a few months back and during cancellation, received a couple of offers as enticement to stay. Picked the $0.99/mn for 3 mn. Did this the night before the account was due for billing, so wasn't surprised when I was charged the full amount that month. Figured they'd make the adjustment the following month. Next month was again charged the full amount, so contacted customer service. Lots of back & forth & requests for more info. All very nice.
Ended up getting escalated to their Tier 2 Customer Service and that rep. basically called me a liar. His exact words were "After review of your subscription, we do not show any record of you accepting any specific promotion and ESPECIALLY NOT a promotion for $0.99 per month for three months." Wow! So many ways to say the same thing and he chose to say it in the most unprofessional way possible. Needless to say, his response made me so angry that I went online to cancel. Guess what! The same offer comes up again! So I take a copy of it and forward it back to them - again asking for a credit.
Long story short, rep. refused to forward my request to his supervisor and closed the claim. What a horrible customer service experience. Give the customer the deal YOU offered them and they’ll probably stay. Bad business practice as well if you do the math. Absolute textbook perfect method for how to lose your customers.
So be warned - do not take advantage of their offers at cancellation - or videotape it to protect yourself. I'm disputing the overcharges with my bank, but what a pain.
25 april 2020
Omdöme utan inbjudan
Really the worst customer service of…
Really the worst customer service of any streaming service by far. They actually say this(5-10 days to answer an email) DO NOT ORDER IT. IF YOU DO REALKY AZNT IT ADD IT TO HULU)
Thank you for contacting STARZ Customer Care!
We have received your email, and we appreciate you taking the time to bring your comments and issues to our attention. Your input is essential as it helps us improve our services to ensure we are meeting the needs of our subscribers.
We are currently experiencing a higher than expected volume. It may take us 5 to 10 days to respond your email, but we are trying our best to minimize any delays.
We understand when you send us an inquiry, you expect to receive a timely response, and your patience is appreciated. We are working very hard to address your issue as soon as possible.
22 november 2019
Omdöme utan inbjudan
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