Starr Luxury Cars Omdömen 

190
•
TrustScore 4.5 av 5

4,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

First class service. Beautiful car, very comfortable & arrived in style. Amjid was professional & made us feel like VIPs! (Even though we’re not!). Will definitely use again!

Betygsatt 5 av 5 stjärnor

Great customer service. Very responsive. The team were able to make a last minute booking for me which saved my plans. I am looking forward to my next booking

Betygsatt 5 av 5 stjärnor

Starr Luxury Cars did a fab job for us - my business partner retired on Tues 30th April and I ordered the Rolls Royce ghost to pick him up from home and bring him to work and after some celebrations... Se mer

Betygsatt 5 av 5 stjärnor

Excellent from start to finish. We needed a second car for 5 days for a family trip and actually changed to chauffeur service half way through. Adam was extremely accommodating with our ever changing... Se mer

Företagsinformation

  1. Biluthyrningsbyrå

Skrivet av företaget

Welcome to Starr Luxury Cars, the UK's Leading Luxury Car Hire Specialist. View our luxury fleet and hire your Luxury Car today.


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

190 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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4,6

Alla omdömen

(190)

18 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

2020 Porsche 911S hire...

I hired a 2020 Porsche 911 (992) S for three days from this excellent company and had a fantastic experience. The service was superb and driving this super car is a dream. Delivery and collection make the whole process very convenient. I will be using Starr Luxury Cars again in the near future and highly recommend them.

3 juni 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service from enquiry to delivery

Great service from enquiry to delivery. The car was in an immaculate condition. Pickup, onboarding and return was very easy and stress free. Choose Starr Lux Cars if you truly want a luxury experience - you won't want to return the car!

25 maj 2021
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Room for improvement

Average. There's room for improvement.
Initially wanted to hire a Bentley Continental GTC which fair enough, was not available. Understandably as I was looking for a gift last minute, having been let down.
I don't know what I expect from the service industry these days however, I do feel there was something lacking. First call was ok but got the impression that the sales guy didn't think I was serious about the hire, (I don't like being made to feel this way).
The second call I made to them a man picked up the phone and said "Hello". I asked who I was through to and he sarcastically gave the company name in a tone like I should know who I have dialled. I hasten to add I hung up as did not need anyone's bad day attitude. This initially put me off calling them again but I'm tenacious and needed a gift (or I would not have done), so I called back again and spoke to the original salesman. This experience was slightly disconcerting as I was about to spend a shed load of money on a Company I'd never used before and scam alert warnings are thrust down our throats every minute of the day. This really did not inspire confidence. I eventually confirmed everything else by email (audit trails).
There was a mess up with the bill at the end whereby I was advised that I had done approx. 211 miles over my quota. Ok it was rectified after I was advised that the final bill included drop off and delivery mileage and shouldn't have, also there was an 1/8 less in the tank. Yes but it arrived with an 1/8 less as you dropped it in Kent. The same situation will be apparent for the return journey.
Not ideal to be told I was going to be charged £££ per mile extra, made my heart jump a bit.
All in all average service, there was no above and beyond service which is the expectation, especially when spending thousands. This said I would use them again and hopefully they will exceed expectation next time. I know you must get a lot of time wasters however, please try to up your game guys.
My partner loved the gift of the alternate car that I chosen for 3 days hire and has not been privy to my experience as I know this would have spoiled it.
The guy who delivered the car, Ben, is a diamond and a total asset!!

19 maj 2021
Omdöme utan inbjudan
Logotyp för Starr Luxury Cars

Svar från Starr Luxury Cars

Thank you for taking the time to write your review.

I'm really sorry that on this occasion, our service overall did not meet expectations as we pride ourselves on delighting our clients with great service.

Firstly, I'd like to apologise if you felt that we did not take you seriously. We value every single client immensely
I handled your initial call and the only reason I would say 'hello' would be if I had already answered formally with a greeting and there was no response or an issue with hearing you after answering so again, apologies for how that may have come across.
I have reviewed our emails and I am pleased that we acted professionally throughout and responded to your questions in the correct manner that gave you confidence to proceed with the hire.

The after hire charges were an admin error where the end of hire sheet hadn't been finalised to show the true mileage/fuel which I did not know until I saw your reply and I completely understand why that was a shock for you.
We rectified it straight away and as a gesture of goodwill, we only charged you the agreed 'pre-pay' rate and not the standard excess mileage rate and also made sure your security deposit was returned the very next day to accommodate your email request.

I'm glad your partner still enjoyed the car and we look forward to being of exceptional service in the near future in true Starr Luxury style.

Richard Williamson

Betygsatt 5 av 5 stjärnor

Amazing service

Amazing service; ran like clockwork. Drivers on time and professional and car in immaculate condition. Would highly recommend this company for anyone wanting luxury travel.

9 maj 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Professional, Trust Worthy and Reliable

We had hired the G-Wagon for our wedding from this company and all I can say is it was brilliant. The communication from Adam was superb and there was no problem regarding the booking considering it was a last minute thing. The driver arrived on time and was dressed appropriately. The driver was really friendly and listened to all our requests. I would defiantly recommend these guys and will consider booking them again in the future.

1 maj 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

An incredible experience throughout

An incredible experience throughout. An absolute pleasure to deal with various members of the team. No problems at any point. Very thankful and very happy customer. No hesitation to use them again in future!

3 januari 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent & Reliable Customer Service😊

Their service was really smooth from picking up and dropping off the car.I didn’t have to waste my precious time filling unnecessary paper work and thanks to pain free online system.Manager(Ike) at Starr Luxury Cars was very helpful at the handing over process.
I would recommend their services to potential customers.

3 november 2020
Betygsatt 5 av 5 stjärnor

Delivery & collection were bang on time…

Delivery & collection were bang on time & the email correspondence were clear & easy to follow as well as the organization being very helpful when I called for further advise. Would highly recommend to anyone looking to hire a luxury car.

4 oktober 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic service from start to finish…

Fantastic service from start to finish from dealing with Starr's office, then the drop off and collection to desired address and timely return of deposit. I will be using again! Thanks again Starr Luxury Cars.

22 september 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer services

Excellent customer services, on time and very good chauffeur. Perfect colour and look for my daughters sweet 16. Organised at very short notice, my daughters friends loved the entrance.

16 september 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great experience

Great experience, rented a Tesla Model X P100D and had an absolute blast.

Delivery was great and went by without a hitch. I particularly liked the tracked delivery which was a great feature. They really take the time to talk you through the vehicle when dropping it off. I will definitely be returning as a customer.

10 september 2020
Omdöme utan inbjudan

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