Stanley Tools Omdömen 

Bought a Stanley Power Cleaner which turned out to be appalling. The connection between hose and gun is exceptionally badly designed, and since struggling with mine I've been told by two different builders that you have to tape the joint with the stanley cleaners to make them work. The company makes good tools normally, but this experience has made me doubt if their commitment to making good tools is genuine at all. No decent manufacturer would put rubbish like this in the marketplace.

I have some sortmaster boxes which don't latch together very well which resulted in them falling to the floor breaking one of the lids. I contacted Stanley tools to ask if a replacement lid was available ,They seemed to care and asked me for a part number which I supplied.
They then sent me extracts saying it wasn't covered by the warranty as it had been misued.
Well firstly it wasn't misused , it was their fault it hit the floor due to poor quality and secondly I never asked for a warranty claim.
If you want organiser boxes I would go for a better quality one as these can only handle DIY use.

Stanley fatmax utility knife, utterly useless. It is actually dangerous changing the blade, as the little red button usually refuses to release the blade.. Overpriced garbage. Gone back to a £4 Rolson knife from BM, much safer to change blade, and better to use.

I have bought 3 Stanley tools this month, 1 folding knife, 1 2 inch filling knife and a 3 metre retractable tape measure. The folding knife blade kept coming lose and would not stay in position. The filling knife vlade broke on half on 3rd use. The retractable tape measure no longer fully retracts. All are now in the bin where they should be. Stanley Tools are now basic, cheap rubbish. My Dad had Stanley tools from 40 years ago, still going strong, but todays efforts are just cheap poorly made crap. Never again will I buy anything Stanley

Poor products and useless warrantee. The Stanley Fat Max Oscillating Tool, bought for DIY and hardly used, broke while still under the registered extended warrantee. Stanley will not honour the warrantee without the original B&Q receipt even though the purchase was registered on line. Technical support has been useless.

1 star is being generous & I vow never to buy a Stanley product again! I bought a cordless fat max mower and additional batteries. a year & 1 week after purchase the mower broke. Bearing in mind I purchased it in May 22 & it wasn’t used at all from the late oct 22 till April 23 it’s had minimal use. So was hoping for a better response from stanly cus services. Basically as I hadn’t registered it (filled out a form!!) it wasn’t eligible for their extended warranty!!! As if filling in a form should make such a difference as you don’t need the bat ones serviced so I’m at a complete loss as to why this was such an issue. Still they kindly gave me the option to get it repaired at my expense!! So Stanley won’t get my custom again. As for the mower itself when it was working it was ok IF the ground was like a bowling green and dry it wasn’t the easiest to use on uneven lawn or when grass was wet…

Contacted customer service on two occasions and they declined to take responsibility for a defective product.

Asked for a good will gesture but was ignored. Very disappointed.

Absolutely shocking customer service, if you want to buy spares forget it, the website is absolutely useless and they don't seem to have any service agents in the UK. My pressure washer has nothing wrong with it except for one rubber seal needs replacing but they don't sell them !!!!

Bought a Stanley FATMAX drill. Tried to register it for the extended warranty (from 1 to 3 years). When you look at the drill there is no serial number stamped on it - when you contact Stanley they give you a generic number to put into the website - so much for security. You are going to have to mark it yourself but at least a thief wont have to worry about altering the Stanley serial number after he has stolen the drill.

When I tried to enter the manufacture date code stamped on the drill the website rejected it. After numerous Email exchanges with Stanley Customer Services and me telling then their website would not accept the date format they had suggested to me I gave up. Maybe that suits Stanley. I get that funny feeling the drill wont last three years.

Stanley used to be a good make.
Not anymore the plastics are cheap rubbish the metal is weak and blunts easy. i got a stanley toolbox for Xmas barely used it and the wheel snapped £80 down the drain. Spoke to stanley they won't replace the wheel cos I don't have the reciept as it was brough as a present for Xmas. Disgusted with the customer service. Im a joiner and I've brought stanley tools for 25 odd years. I certainly won't be buying any more after this service. Since they left sheffield there just cheaply made.

Power washer used only 2/3 times last year. Now smoke pouring out of it. Contacted Amazon who confirmed the details with them and sent me a link fire Stanley Tools. Followed the link, they say they have them manufactured by another company and it is not their responsibility. Told me to look in the manual to find out who my warranty is with. I checked…it shows the name Stanley Tools…! Absolutely appalling, misleading and dishonest. Will never purchase Stanley again. Got a refund from Amazon but this isn’t right, hopefully they take it up with the rogue company.

I had problems with spareparts to my pallet truck. The Swedish Stanley support connected me with the manufacturer. My 8months problems with the dealer was solved quickly and smooth. The best customercare i have ever experienced.

De Stanley combinatieschaaf RB5 voor licht schaafwerk is een ramp wat plaatsen van het mesje betreft. Om de schaafdiepte te verstellen moet je bijna de hele schaaf uit elkaar halen. Zeer gebruiksonvriendelijk ontwerp. Bij het schaven hapt de zaag of hij gaat niet vooruit.

I bought a fatmax impact driver and hammer drill combo on which the forward/reverse switch on both of them failed within a couple of weeks of each other. This has to be a fault with the part which is the same.The first one that failed I replaced myself, when the second one went I contacted them. but they wanted me to send the tool back to them along with all the doccumentation. all for something that would cost them a couple of pence. terrible customer service.

Sort out the problem very disappointed with this product I spent 40 years working in the motor trade I even have tools that date back to the 50s I have to say that Stanley have gone to crap this fatmax 700 is just rubbish followed the instructions to the letter and as soon as you take it off charge it's needs recharging and won't even jump start my motorcycle now trying to return it and no one wants to do anything about it last time I buy anything with Stanley on it update having waited for this item to be collected for return I have now been told that the company who was picking it up from my address has said that the will not collect it and I have to send it back and that Stanley will only refund me a max of £15 as this product has to go to the USA I'm going to be out of pocket how is this right!!!

I purchased a cordless jigsaw and I don’t use it very often,
Just after 1 year there was a fault and the blade does not stay in the machine.
I contacted them under the 3 year warranty to be told that my item has no warranty because I registered it 2 days late.
I tried to ask there customer service why I have no warranty and they just reply with the same message , that I have to pay for the repair.
I look after my tools and the jigsaw is in new condition as I don’t use it very often just for handy work around the home.
I am very disappointed with the aftercare service and will not be buying any other items from Stanley.
Buyers be aware

Just received a pro stack toolbox but it doesn't fit my pro organizer
Very disappointed

Without doubt the worst customer service I’ve ever experienced, I have managed to get a replacement for my faulty product albeit not to the same spec, this took almost 30 emails over 3 months and when they did send it out they sent it to a pick up point without even telling me.

FatMax Power Station - FAIL - WORTHLESS WARRANTY

Compressor failed to compress after 1/2 dozen or less uses. "Warranty" requires buyer to ship junk to 3rd party repair facility on buyer's dime. Obviously this is done to dissuade buyer from exercising warranty claim.

Just began using a new paint brush about an hour ago and the handle just snapped in my hand.