Says parcel delivered at 6:56pm 6th August. NO PARCEL and NO ATTEMPT TO DELIVER. I have Ring doorbell and Tapo security camera and no evidence of them trying to deliver. Website is an absolute jo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Says been delivered but no sign of it. I checked my cameras for the time it says it was delivered and it shows no parcels. Tried contact logistics and got no where, website keeps crashing and no one... Se mer
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I’m writing this review because I genuinely wanted to thank the entire team at Sprint Logistics. Black Friday and Q4 in general were handled unbelievably well. As an e-commerce brand, you work... Se mer
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We are really happy to have started working with Sprint Logistics. They are proof that it is possible to work with a 3pl that provides proactive, 5-star services. Our account manager is fantastic and... Se mer
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Företagsinformation
Skrivet av företaget
We pick, pack and ship thousands of parcels around the world every day and we’re committed to offering an efficient and cost-effective supply chain and logistics services wether it is in the UK, EU or USA by understanding our customers’ needs.
Kontaktuppgifter
Storbritannien
- www.sprintlogistics.com
3,7
Medel
42 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Intentionally sacrificing goodwill with sneaky cash scheme
This company's unscrupulous practice suggests it may be insolvent. It is currently using an aggressive debt collection agency to raise statutory late payment compensation charges plus interest on historic PAID invoices where the date of payment was even 1 day late - going back as far as 6 years! This is a planned and deliberate cash grab using (and some might say ABUSING) legislation designed to deter genuinely bad payers. Sprint Logistics have taken the nuclear option to screw even long-term customers who paid reliably, for the sake of a few Pounds. They must need this more than goodwill or reputation, so watch out if you've ever done business with them.
10 november 2023
Omdöme utan inbjudan
Svar från sprintlogistics.com
Hello. Thank you for leaving a review. We would like to extend our sincerest apologies for any inconvenience or dissatisfaction you may have experienced with our services.
At Sprint Logistics, we strive to provide the highest quality service to all our customers. Please know that your feedback is invaluable to us as we continuously work towards improving and enhancing our services.
We would like to address your concerns directly and work towards a resolution that leaves you completely satisfied. For a more personalised and private discussion, we kindly invite you to reach out to us via email at sales@sprintlogistics.com. Our team is dedicated to addressing your concerns promptly and finding a solution that meets your needs.
Furthermore, we would like to emphasise that we operate in accordance with our Terms and Conditions, which are designed to protect both our customers and our business interests. However, we are committed to addressing any issues you may have encountered and finding a mutually beneficial resolution.
We thank you for bringing this matter to our attention. We look forward to the opportunity to discuss this further and regain your trust.
"Deceptive Practices and Unjust Charges: My Experience with Sprint Logistics”
This review is aimed at the management of Sprint Logistics Peterborough and should not reflect negatively on the hardworking team members who are just following instructions.
Our four years of loyalty as customers with Sprint Logistics turned out to be deeply disappointing. Initially, they projected trustworthiness and customer-oriented service, but over time, deceptive practices came to light. The company seemed focused on squeezing more money out of unsuspecting clients, which eroded trust and fairness in their business dealings.
One concerning aspect is their tendency to inflate the number of pallet fees per week, seemingly driven solely by profit-seeking motives. Additionally, charging the same pick and handling fee for both regular B2B orders and the collection of "expired" products destined for destruction, lacked transparency and fairness.
When I tried to terminate our collaboration, they insisted I was still under contract from four years ago, forcing me to give a three-month notice period. This tactic appeared to extend our collaboration and cost me an additional £255 in Managing Account fees.
Furthermore, they billed us weekly pallet fees for three months, even after the stock in question had been removed. This demonstrated their financial desperation and willingness to resort to any means possible to gain more money.
Potential clients should exercise extreme vigilance when dealing with Sprint Logistics. Scrutinize billing statements, challenge dubious charges, and be cautious of hidden contract terms.
Let this review serve as a stark reminder to remain vigilant and protect yourself from unscrupulous practices."
26 juli 2023
Omdöme utan inbjudan
Svar från sprintlogistics.com
We appreciate you taking the time to share your feedback with us, and we sincerely apologise for any disappointment or inconvenience you've experienced during your four years as our valued customer.
We acknowledge that there may have been misunderstandings. Please feel free to reach out to our team at sales@sprintlogistics.com, and we'll be more than happy to assist you personally.
At Sprint Logistics, we value the trust and loyalty of our customers, and we strive to uphold the highest standards of integrity and fairness in all our interactions. Your feedback is invaluable to us as we continue to improve and refine our services.
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