Says parcel delivered at 6:56pm 6th August. NO PARCEL and NO ATTEMPT TO DELIVER. I have Ring doorbell and Tapo security camera and no evidence of them trying to deliver. Website is an absolute jo... Se mer
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Det här tycker kunderna
Says been delivered but no sign of it. I checked my cameras for the time it says it was delivered and it shows no parcels. Tried contact logistics and got no where, website keeps crashing and no one... Se mer
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I’m writing this review because I genuinely wanted to thank the entire team at Sprint Logistics. Black Friday and Q4 in general were handled unbelievably well. As an e-commerce brand, you work... Se mer
Företaget har svarat
We are really happy to have started working with Sprint Logistics. They are proof that it is possible to work with a 3pl that provides proactive, 5-star services. Our account manager is fantastic and... Se mer
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Företagsinformation
Skrivet av företaget
We pick, pack and ship thousands of parcels around the world every day and we’re committed to offering an efficient and cost-effective supply chain and logistics services wether it is in the UK, EU or USA by understanding our customers’ needs.
Kontaktuppgifter
Storbritannien
- www.sprintlogistics.com
3,7
Medel
42 omdömen
Ingen aktuell inbjudningshistorik
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Says parcel delivered at 6:56pm 6th…
Says parcel delivered at 6:56pm 6th August. NO PARCEL and NO ATTEMPT TO DELIVER. I have Ring doorbell and Tapo security camera and no evidence of them trying to deliver. Website is an absolute joke.. It has a proof of delivery photo of my July delivery clearly marked 8th July ...
EDITED FOR CLARITY
Degustabox delivery platform was faulty and sent loads of customers information relating to an old delivery. They emailed an apology for the confusion and Sprint are not to blame. I take back my review of one star. My August box has now been delivered and I am very happy with the delivery Thank you
6 augusti 2026
Omdöme utan inbjudan
Svar från sprintlogistics.com
We’re very sorry for the confusion and frustration this has caused, particularly as the tracking information states that your parcel was delivered when your cameras show that no delivery attempt was made.
We also understand your concern regarding the proof of delivery showing an image from your previous July delivery. Please be assured that this does not mean you will not receive your August box. Your box is still due to be sent to you, and you should receive it once it has been dispatched and passed through the delivery network.
If you would like us to look into your order further, we would ask if you could please contact our Account Manager, Sonya, directly on 020 8751 1111 or at sdalton@sprintlogistics.com and we will be more than happy to assist.
The Sprint Logistics Team
EDITED FOR CLARITY
Thank you so much for taking the time to update your review and clarify what happened.
We really appreciate your understanding following the issue with the Degusta Box delivery platform and the incorrect information that was sent regarding a previous delivery. We completely understand how the initial notification caused concern and confusion.
Most importantly, we're very pleased to hear that your August Degusta Box has now been successfully delivered and that you're happy with the delivery!
Thank you again for updating your review and for your kind understanding. It is genuinely appreciated by the Sprint Logistics team.
Says been delivered but no sign of it.
Says been delivered but no sign of it.
I checked my cameras for the time it says it was delivered and it shows no parcels. Tried contact logistics and got no where, website keeps crashing and no one answers the phones.
6 augusti 2026
Omdöme utan inbjudan
Svar från sprintlogistics.com
We’re very sorry to hear about your experience and understand your concern, particularly as you have checked your cameras at the stated delivery time and cannot see any evidence of a parcel being delivered.
We would like to clarify that Sprint Logistics is the fulfilment provider for Degusta Box. Our role is to pick, pack and dispatch your order into the courier network. Once the parcel has been handed over to the courier, the final delivery is managed by the courier directly and is therefore outside of our direct control.
However, we absolutely want to help investigate what has happened and assist in getting this resolved.
We’re also sorry to hear that you had difficulty contacting us and experienced issues with our website. We have checked our website and it is currently up and running as normal, so we are unsure what may have caused the issue you experienced. We will, however, take your feedback on board and continue to monitor this.
Regarding our telephone lines, our business hours are **9:00am–6:00pm**. you can find that when you initially Googled Sprint Logistics. If you attempted to contact us outside of these hours, our team would unfortunately not be available until the following working day. If you did try to call us during our business hours and were unable to get through, we would really appreciate it if you could let us know approximately what time you called. This will allow us to investigate internally and see whether there is anything we need to address from our side.
Most importantly, we’d like to do everything we can to help resolve your delivery issue. Please contact our Account Manager, Sonya, directly on 020 8751 1111 or by email at sdalton@sprintlogistics.com. This will allow us to look into your order and work with the relevant parties to understand what has happened.
We would really appreciate you getting in touch so that we can investigate this properly and do everything we can to assist.
Thank you, and we hope to hear from you soon.
I have received an email stating my…
I have received an email stating my Degusta box has been delivered by sprint logistics, it hasn’t. I have been in and have cameras.
There is no way to contact sprint on their website.
I will have to report this as a theft.
6 augusti 2026
Omdöme utan inbjudan
Svar från sprintlogistics.com
We are very sorry to hear about your experience and understand how frustrating this must be.
Sprint Logistics is the fulfilment provider for Degusta Box. As a fulfilment company, our role is to process and dispatch orders, ensuring they are prepared accurately and handed over to the carrier on time. Once the parcel has been collected, the delivery itself is managed by the courier, which is unfortunately outside of our direct control.
We’re also sorry to hear that you were unable to get in touch with us. We do have several ways to contact our team via our website, including a dedicated contact page, contact buttons throughout the site, and our telephone number and email address displayed at the bottom of each page. That said, we appreciate your feedback and will certainly review how we can make these contact options more visible and easier to find.
Most importantly, we’d like to do everything we can to help resolve this issue. We would be grateful if you could contact our Account Manager, Sonya, directly on 020 8751 1111 or by email at sdalton@sprintlogistics.com. We’d like to investigate what has happened and work with you towards a resolution.
We genuinely appreciate you bringing this to our attention, as we never want our customers to have this experience. We hope to hear from you soon so we can assist further.
Kind regards,
The Sprint Logistics Team
No delivery, no customer service
I am writing a review as a customer. Having been notified that my parcel was to be delivered, I then received an email at exactly the same time saying it couldn't be delivered because I wasn't in.
Later the same day I received another email saying that my package had been delivered, when it had not. I was at home the entire time and saw no delivery being made. Attempts to contact Sprint Logistics and the original seller have been unsuccessful and I have lost an expensive item, due to their incompetence. There is no customer service, no compensation, and no accountability. I'm absolutely furious and disappointed, and apparently have no recourse other than leaving reviews to warn other people.
22 april 2026
Omdöme utan inbjudan
Svar från sprintlogistics.com
We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially when you were expecting an important delivery.
As a fulfilment company, our role is to process and dispatch orders, ensuring they are prepared accurately and handed over to the carrier on time. Once the parcel has been collected, the delivery itself is managed by the courier, which is unfortunately outside of our direct control.
That said, we take matters like this seriously and would really like the opportunity to look into this further for you.
Please email us at sdalton@sprintlogistics.com directly and we will look into this further.
We appreciate you bringing this to our attention and hope to help find a solution for you as quickly as possible.
Very professional company and team
Very professional company and team. Always hands on when needed and they give confidence to protect and prevent rather than react to problems.
12 november 2025
Omdöme utan inbjudan
Svar från sprintlogistics.com
Thank you for your kind words and for taking the time to share your experience with Sprint Logistics. We’re delighted to hear that our proactive approach and hands-on support have given you confidence in our service.
Our team is committed to protecting our clients’ operations and preventing issues before they arise, so your feedback truly means a lot to us. We look forward to continuing to support you.
Simply Excellent
I’m writing this review because I genuinely wanted to thank the entire team at Sprint Logistics.
Black Friday and Q4 in general were handled unbelievably well. As an e-commerce brand, you work with many different companies over time. That’s exactly why it stands out when you find a partner where the excitement and appreciation for the collaboration simply don’t fade. That’s exactly how it feels with Sprint Logistics. To this day, everything runs incredibly smoothly.
We genuinely couldn’t have made a better decision.
A special shoutout to Lawrence and the entire Sprint Logistics team for such an outstanding job!
12 februari 2026
Omdöme utan inbjudan
Svar från sprintlogistics.com
Thank you so much for your kind words. This truly means a lot to our entire team.
Black Friday and Q4 are always high-pressure periods, so hearing that everything ran smoothly on your end is exactly what we strive for. We’re proud to support your brand’s growth and to be a partner you can rely on, not just during peak season but all year round.
We’ll be sure to pass your shoutout on to Lawrence and the wider team; they’ll be thrilled.
Here’s to continued success together!
Excellent service for freight shipping and import
We've worked with Sprint Logistics for over a year now and have had a great experience. Halyna is quick to respond, efficient and helpful. Would absolutely recommend.
15 juli 2025
Omdöme utan inbjudan
Svar från sprintlogistics.com
Thank you for the kind words! We truly value our partnership and appreciate your recognition of Halyna's service. She will be thrilled to hear this! We look forward to continuing our ongoing collaboration, providing you with the best service possible.
A truly reliable partner – supportive, efficient, and always solution-focused ⭐⭐⭐⭐⭐
We’ve known and worked with Sprint Logistics for a few years now, and they’ve consistently proven to be an exceptional partner.
From the start, they took the time to truly understand us – not just as a business, but as a brand and a team. That deep understanding has made all the difference.
Over the years, our business needs and strategy have evolved significantly, and Sprint have adjusted their logistics approach time and again to meet us where we are. They’ve used their expertise to help us resolve countless operational challenges, often proactively suggesting solutions before we even ask. Their advice has always been thoughtful, strategic, and rooted in experience.
The team genuinely care – it shows in everything they do. Our account managers, Bernardo and Patrick, are consistently helpful, responsive and solution-oriented, always going the extra mile to make sure things run smoothly. James on the sales side has also been incredibly supportive and accommodating from day one.
On the ground, the warehouse team are quick, efficient and reliable – orders are fulfilled accurately and promptly, and we never have to worry.
Even the CEO has taken the time to support us directly, which speaks volumes about the culture and care within the business.
In short, Sprint are a safe pair of hands. They take care of all our warehousing and logistics needs so we can focus on growing our business. We couldn’t ask for more from a logistics partner.
26 juni 2025
Omdöme utan inbjudan
Svar från sprintlogistics.com
Thank you for the incredible feedback! We're proud to be part of your journey and truly appreciate the trust you've placed in Sprint Logistics.
We’ll be sure to pass your kind words on to our CEO, James, Bernardo, Patrick, and the entire team. We will continue to support you in your journey to make your eCommerce flow.
Reliable, Professional, and Efficient – A Freight Forwarding Partner You Can Trust
We recently started to use Sprint Logistics for our freight forwarding needs, and I can confidently say it was one of the best logistics experiences we've had. From the very first interaction, their communication was clear, prompt, and proactive—we always knew exactly where our shipment was and what to expect next.
Their efficiency was truly impressive. Everything was handled swiftly and smoothly, with no delays or unexpected issues. It’s clear that they have a well-oiled process and a team that knows exactly what they’re doing.
What stood out most was their professionalism. Every team member we dealt with was courteous, knowledgeable, and genuinely committed to providing top-tier service. You can tell they take pride in their work and we felt supported every step of the way.
Highly recommend to anyone looking for a trustworthy and capable freight forwarding partner. We’ll definitely be using them going forward. And Big Thank you to Halyna for all support!
27 maj 2025
Omdöme utan inbjudan
Svar från sprintlogistics.com
Thank you for the great feedback!
We’re thrilled to hear that your experience with Sprint Freight (Sprint Logistics Freight department) has been one of the best. Communication, efficiency, and professionalism are at the heart of what we do.
Huge thanks for recognising Halyna — we will share this with her.
We appreciate your trust and look forward to supporting your freight needs long into the future!
Thank you to Sonya and all the team at Sprint Logistics
Thank you to Sonya and all the team for the kind donations to Hounslow Community FoodBox, your generosity will go such a long way in making a difference and helping us to continue supporting residents in need across our Borough.
Many thanks from everyone at FoodBox
23 april 2025
Omdöme utan inbjudan
Svar från sprintlogistics.com
Thank you so much for your kind words! It means a lot to us to be able to support the residents in need across our Borough. We're happy our contribution will make a difference. We will also let Sonya know of this!
Super reliable partner
Over the past years, we’ve built a strong partnership with Sprint Logistics which increases to grow, especially due to the tireless work of James – he’s always there when we need him and goes out of his way to support. Switched on, professional and reliable - feedback that is shared amongst us and our clients.
22 april 2025
Omdöme utan inbjudan
Svar från sprintlogistics.com
Thank you for the kind words! We truly value our partnership and appreciate your recognition of James’s dedication—he’ll be thrilled to hear this!
A strong business partner with a great team.
We have been working with Sprint Logistics for some time now and are absolutely happy. Communication is fast and uncomplicated, and the team is always ready to help. From initial contact to ongoing processing, everything has worked smoothly.
We can definitely recommend them fully.
28 februari 2025
Omdöme utan inbjudan
Svar från sprintlogistics.com
Thank you for your wonderful feedback! We’re thrilled to hear that you’re happy with our services and that our team has been able to support you efficiently.
At Sprint Logistics, we pride ourselves on seamless communication and smooth operations, so it’s great to know we’re meeting your expectations. We truly appreciate your partnership and look forward to our ongoing collaboration.
Excellent Service
Imran, Patrick and the team did a great job organising a large delivery for our conference. Everything was delivered and collected on time from the US and London. Would definitely recommend to use.
11 oktober 2024
Omdöme utan inbjudan
Svar från sprintlogistics.com
Thank you so much for your great feedback! We’re happy to hear that Imran, Patrick, and the team were able to organize and execute your large conference delivery smoothly.
Great service, fully recommend
The service from Sprint Logistics was seamless from start to finish. Staff were incredibly helpful and transparent, no hidden fees, very good communication and understood our requirements perfectly. I would absolutely be happy to use them again.
1 oktober 2024
Omdöme utan inbjudan
Svar från sprintlogistics.com
We're thrilled to hear that your experience with Sprint Logistics was seamless from start to finish. We’re delighted that you would be happy to work with us again, and we look forward to the opportunity to support your logistics needs in the future!
We recently worked with SprintLogistics…
We recently worked with SprintLogistics during the Eurofinance conference, and their service was great from start to finish. They were timely, careful, and responsive throughout the entire process. Everything arrived as expected, and the team made sure all logistics ran smoothly. We're very happy with their service and would gladly work with them again. Highly recommend them for any logistics needs – they truly deliver excellence!
1 oktober 2024
Omdöme utan inbjudan
Svar från sprintlogistics.com
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with Sprint Logistics during the Eurofinance conference was such a positive one. It’s great to know that everything went smoothly and that our team was timely, careful, and responsive throughout the process.
Sprint Logistics have been our official…
Sprint Logistics have been our official courier for many years. They are efficient, customer friendly and always willing to go the extra mile. They work with us on our main event of 90+ exhibitors and we always receive great feedback from our clients on the service they receive.
2 oktober 2024
Omdöme utan inbjudan
Svar från sprintlogistics.com
Thank you for your continued trust in Sprint Logistics over the years! We’re proud to be your official courier and thrilled to hear that our efficiency and customer-friendly approach have made a positive impact.
We always strive to go the extra mile and are excited to continue providing the high level of service you expect. Thank you again for your kind words, and we look forward to our ongoing partnership!
Thanks for making EuroFinance a success!
1 oktober 2024
Omdöme utan inbjudan
Svar från sprintlogistics.com
Thank you for your feedback! We’re thrilled to hear that we could play a part in making EuroFinance a success. It was a pleasure working with you, and we look forward to supporting more successful collaborations in the future!
Really good services
Really good services! All went really well with no issue.
9 oktober 2024
Omdöme utan inbjudan
Svar från sprintlogistics.com
We’re glad to hear that everything went smoothly and that you were happy with our services. Ensuring a seamless experience is what we strive for, and it’s great to know we met your expectations. We look forward to continuing to provide you with excellent service!
They exemplify what a 3PL should be
Sprint Logistics have been a valued partner of DTC Live for over a year and a half, playing a vital role in our community. Through our collaboration, they’ve supported multiple brands with their fulfilment needs, demonstrating that the process doesn’t need to be overly complicated. They exemplify what a 3PL should be, and as a result, many have converted to becoming customers of Sprint Logistics.
7 oktober 2024
Omdöme utan inbjudan
Svar från sprintlogistics.com
Thank you for your kind words and for trusting us as a valued partner of DTC Live. We’re thrilled to hear that our collaboration has played a vital role in your community and that we've been able to simplify the fulfilment process for multiple brands.
We appreciate the opportunity to support your growth and look forward to continuing to work together in the future!
Excellent Service and Seamless Experience!
I’ve been working with Sprint Logistics for my e-commerce business, and they have been nothing short of outstanding. Their team truly understands the unique needs of online retailers, providing efficient and scalable solutions. From warehousing to pick-and-pack services, everything has been handled with precision and care.
Their integration with major platforms like Shopify and Amazon made the entire process incredibly smooth, and their real-time inventory tracking through their WMS has been a game changer for my operations. Shipping has always been timely, and their customer service is top-notch—always responsive and ready to assist.
If you’re looking for a reliable, professional, and customer-focused logistics partner, I highly recommend Sprint Logistics. They’ve helped me scale my business and provide an excellent experience for my customers. Couldn’t be happier!
4 september 2024
Omdöme utan inbjudan
Svar från sprintlogistics.com
Thank you for your feedback! We’re delighted to hear that your experience with Sprint Logistics has been outstanding. It’s fantastic to know that our team has been able to meet the unique needs of your e-commerce business, from warehousing to pick-and-pack services, with precision and care.
We’re especially pleased that our integration with platforms like Shopify and Amazon has made your process smoother and that our real-time inventory tracking has been a game changer for you. Ensuring timely shipping and providing top-notch customer service are priorities, so it’s wonderful to hear we’ve hit the mark.
Thank you for your high recommendation! We're thrilled to be part of your business’s growth and success.
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