Hired sander to bring my original maple flooring up to scratch. Very helpful customer service especially as needed to keep extra day. Floor has come up brilliant. Little issue with bags bursting an... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had to hire a Whacker Plate for a project i was doing & Dave (Dundee depot) was most helpful in arranging it for collection & returning equipment which he gave me a hand to load & unload,customer ser... Se mer
Delivered on time. However, the problems began with collection. Called on Monday to arrange collection, were told 'It'll be collected Tuesday or Wednesday, you'll receive a notification an hour befor... Se mer
Företaget har svarat
I went to Ellesmere Port to hire a hydraulic pump and cylinder. I had to sign up for a "pay-as-you-go" account, which was fairly straightforward. However, I arrived at the depot in Ellesmere Por... Se mer
Företaget har svarat
Företagsinformation
- Verktygsuthyrning
- också i
- Butik med byggmaskiner och utrustning
- Maskinuthyrning
- Uthyrning av byggmaskiner
- Uthyrning av byggutrustning
- Verktygsbutik
Skrivet av företaget
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Kontaktuppgifter
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, Storbritannien
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
2,8
Medel
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 89 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shocking customer service allowed me to…
Shocking customer service allowed me to book a compressor online only to find out 2 days later that they no longer hire those compressors. I booked another unit for local collection on the day I wanted. No one confirmed the collection address until the day of delivery, I then find out that the collection address is in Birmingham! 3 hours away
14 april 2026
Omdöme utan inbjudan
Svar från Speedy Hire
We’re really sorry to hear about your experience and understand how disappointing and inconvenient this must have been.
Being able to place an order online for equipment that later turns out to be unavailable, followed by a lack of clarity around the collection location, is not the standard of service we aim to provide. We appreciate you taking the time to highlight this, and we apologise for the frustration caused.
We’re actively reviewing the issues raised, including equipment availability shown online, depot allocation, and the timing of customer communications, to help prevent a similar experience in the future.
We’ve attempted to locate the order using the reference provided but haven’t been able to match this within our system.
To allow us to fully investigate and address this for you, we’d really appreciate it if you could contact us directly with further details, such as the correct order number, company name, or the email address used when booking.
Thank you again for your feedback, it’s invaluable in helping us improve our service.
Nothing “Speedy” at all!
Placed an order to hire equipment and I had to call to find out when it was going to be delivered. Got given a new order number, put through to Leeds who said they don’t have any in stock and neither does the company.
I’ve had to order through B&Q, which hire the equipment through Speedy Hire. I placed my order on Tuesday and then on Wednesday I was told Friday is the earliest delivery. What happened to the “Speedy” delivery??
I’m now trying to find out what time the 4 hour slot is on Friday but they won’t tell me because they “can’t until the day” which is really inconvenient. I hate being messed around and having my time off work being wasted going backwards and forwards for what really should be a straight forward delivery.
The Leeds branch staff were really pleasant - I cannot fault them, but the general organisation of this company is just shocking.
7 april 2026
Omdöme utan inbjudan
Svar från Speedy Hire
Good morning,
Thank you for sharing your feedback.
I’m sorry for the frustration caused around your order, particularly the lack of clear updates and the inconvenience this caused with delivery arrangements.
We recognise that having to chase for information and not receiving a confirmed delivery time in advance is frustrating, especially when time off work is involved. This is not the experience we aim to provide, and your comments will be reviewed to help improve our communication and processes.
We do appreciate you highlighting the positive service received from our Leeds branch and will ensure this feedback is shared with the team.
We would like opportunity to look into your order further, please contact us at customerfeedback@speedyhire.com quoting your review, with a reference number of your order and we’ll be happy to assist.
Thank you again for highlighting this, feedback like yours is essential in helping us improve.
They failed to collect their equipment
I hired a turf cutter and rotavator for a weekend from Speedy Hire using B&Q's platform. Speedy Hire delivered the machines with minimal petrol (despite promising that petrol was included) so I had to go to the garage to buy more. When the weekend was over, Speedy Hire didn't collect the equipment on Monday as promised, and didn't even contact me to tell me what was going on. It took a phone call to customer services, then following up with a formal complaint, to get them to pick up the equipment. They left it at my house for more than a week longer than originally promised! What a chaotic, annoying experience.
20 mars 2026
Omdöme utan inbjudan
Svar från Speedy Hire
Good Morning,
I’m sorry to hear about the experience you’ve had with your recent hire, this clearly fell short of the service you should expect from us.
I understand that the turf cutter and rotavator were delivered with minimal fuel, despite being advised that petrol would be included, which meant you had to make additional arrangements yourself. I’m also very concerned by the failure to collect the equipment as agreed, and the lack of communication around this. Leaving the equipment at your property for more than a week beyond the agreed collection date is unacceptable and understandably frustrating.
You shouldn’t have had to chase this through customer services or submit a formal complaint just to have the equipment collected.
The poor communication throughout this process is something I’ll be raising with the relevant teams so it can be properly reviewed.
I’m now looking into this hire using the reference details you’ve provided to understand what went wrong at each stage, including delivery, fuel provision, and the delayed collection to prevent situations like this happening in the future.
I know you mentioned the process of the compliant. However, if you would wish to discuss this matter further please do not hesitate to contact me on the following email address customerfeedback@speedyhire.com
I ordered a floor sander from B&Q
I ordered a floor sander from B&Q, they use Speedy Hire who should have contacted me 24hrs before delivery, which they didnt. I contacted then only to be told my delivery had been put back 2 days. I again contacted Speedy hire and was told the delivery would be made between 0800hrs and 1000hrs, it wasnt, I contacted them again only be told delivery would now be between 1300hrs and 1600hrs, it wasnt. When i contacted them again, I was told they could deliver until 07/04/26. I contacted B&Q and cancelled the order. DONT USE EITHER OF THEM i gave them one star because I couldnt give them ZERO stars.
2 april 2026
Omdöme utan inbjudan
Svar från Speedy Hire
Hi Michael,
I’m sincerely sorry for the experience you’ve described. The lack of communication ahead of delivery, followed by repeated delays and missed time windows, is completely unacceptable and not the level of service we expect to provide.
I fully understand how frustrating this must have been for you, especially having to chase multiple times only to be given further delays, which ultimately led to you cancelling the order. Please accept my genuine apologies for the inconvenience and wasted time this caused.
I would appreciate the opportunity to investigate what went wrong and ensure this feedback is addressed with the teams involved. If you’re willing, please contact me directly at customerfeedback@speedyhire.com so I can look into this further.
Lack of transparency on charges and…
Lack of transparency on charges and charge you an additional 21£ for pickup that they don’t disclose. It’s deducted from your 100£ refundable deposit.
Edit: Speedy Hire response showcases yet again that they do not take responsibility for their lack of transparancy regarding pricing. Sharing below the breakdown they share when confirming the offer. As you can see, it says 100GBP refundable deposit and a charge for delivery, therefore I find it hard to believe that this clearly describes an additional 21GBP will be removed for returning the machine via their service.
Total Hire Value EX VAT £70.66
Total Speedy Shield £7.07
Fuel Charge £3.80
Delivery £17.50
VAT £19.81
Sub-total £118.84
Refundable deposit £100.00
18 mars 2026
Svar från Speedy Hire
Good Afternoon,
Thank you for sharing your feedback. I’m sorry for the frustration caused, and I appreciate you raising your concerns around charge transparency.
To clarify, before completing an online order, there is a dropdown section within the checkout journey that states “please note that collection charges apply.” When selected, this explains that the collection charge is applied after the off‑hire process. In addition, customers are required to accept the Terms & Conditions before proceeding, which also outline how collection charges may be applied.
That said, I completely acknowledge that this should be communicated clearly and explicitly, particularly whether a collection charge will be billed separately or deducted from the refundable deposit.
We recognise that this wasn’t made sufficiently clear in your case, and I’m sorry for the confusion this caused.
Your feedback is important in helping us improve how we explain charges during the customer journey.
I’d be very happy to review your hire specifically and ensure everything applied was correct. If you’re willing, please email us at customerexperience@speedyhire.com with your hire details so we can look into this further and address your concerns properly.
We don;t know how much we charge!
Telephoned to ask what the price of hire is for a cement mixer at 4:30pm. Spent last half hour of my working day phoning. I was requested to additionally, go online and set up/create an online account, verifiy with email, QR code to submit drivers licence as proof of ID, completed account form, completed email with ID, Speedy Hire confirm receipt of everything, advisor on phone explains they don't have access to email at their end, emails have to go to a Manager for a Manager to divvy up all the emails between employees for them to even begin looking for a cement mixer. I asked when I could find out A) how much weekly hire is and B) how much delivery charge is for drop-off and collection. Advisor advises someone will email back one day, some day, but unsure which day. I commented that it's hardly 'speedy'. Advisor advises me I've received my first warning for termination of the call altogether. Needless to say, we got the information from a competitor within 3 minutes and hired from them instead. Sort yourselves out please.
25 mars 2026
Omdöme utan inbjudan
Wat a nightmare of a place
Wat a nightmare of a place , cowboy staff , lies upon lies , extra charges, then having to wait 3/4 working days for deposit back , I would strongly advise everyone to stay well clear of this place
21 mars 2026
Omdöme utan inbjudan
Svar från Speedy Hire
Good Morning Robert,
I’m really sorry to hear about your experience, and I completely understand how frustrating this must have felt.
This is certainly not the level of service we want any of our customers to receive.
I’d really appreciate the chance to look into what happened regarding the concerns you’ve raised around communication, charges, and the deposit return timescale. We want to make sure everything is handled correctly and transparently, and your feedback is important in helping us improve.
If you’re willing, please get in touch with us at customerfeedback@speedyhire.com with your hire details so we can investigate this properly and work towards putting things right.
Thank you for bringing this to our attention, and again, I’m very sorry for the frustration you’ve experienced.
Terrible
Terrible, absolutely terrible. The West London branch is one of the worst depots I’ve had to deal with. I can never get hold of anyone and end up being left on hold for over 10 minutes.
When equipment is due to be collected, there’s never a clear ETA, and even when a date is provided, it’s rarely followed through. As a result, the lads on site are left waiting and working overtime unnecessarily.
In contrast, the Kings Cross depot has been extremely helpful especially Matt, who has gone out of his way to arrange off-hiring equipment, even from other depots. Going forward, I’ll be avoiding the West London depot and contacting Kings Cross instead, as they’ve proven far more reliable for handling off-hires in the NW London area.
20 mars 2026
Omdöme utan inbjudan
Svar från Speedy Hire
Hi there,
Thank you for taking the time to share your feedback.
We’re really sorry to hear about your experience with our West London depot, being unable to get through and facing unclear or missed collection times is not the level of service we aim to provide.
We understand how frustrating it is when this leads to delays on site and unnecessary overtime, and we sincerely apologise for the inconvenience caused.
It’s great to hear that our Kings Cross team, especially Matt, has been able to support you reliably. We’ll make sure your positive comments are passed on, feedback like this really does make a difference.
We take your concerns about the West London depot seriously.
Your comments have been shared with the relevant management team so we can address the issues you’ve raised and prevent this from happening again.
If you’re open to it, we’d really appreciate the chance to look into the specifics and assist further. You can reach us directly at customerfeedback@speedyhire.com, and we’ll make sure your query is handled promptly.
Thank you again for your honest review, it helps us improve.
Industrial Vacuum Cleaner Hire
We hired an industrial vacuum cleaner to clean our new property. The customer service provided by Zoe and Ed in the Eastleigh office was really outstanding. They went above and beyond to provide advice and to make sure we were able to take delivery of the vacuum after we failed to get it into our car. Their help was really appreciated.
4 mars 2026
Omdöme utan inbjudan
Never delivered such a let down…
Twice now I’ve ordered and speedy have not delivered what I’ve hired.
They’ve not kept in touch although their email says they will.
I ordered through 3 separate companies who use speedy to deliver (if I’d known after the first company I wouldn’t have ordered from anymore that use this company).
They just do not respond, nor deliver! So much for being “speedy” avoid avoid avoid. Wasted so much time and money!
6 mars 2026
Omdöme utan inbjudan
Svar från Speedy Hire
Hi Laura,
We’re really sorry to hear about your recent experience and the issues you’ve described, this is not the level of service we aim to provide.
As your review appears to be organic, we don’t have an order number or contact details to investigate this further.
If you would be happy to share your hire details with us, please email our Customer Experience Team at customerexperince@speedyhire.com. Once we have this information, we’ll look into what went wrong and work with you to reach a resolution as quickly as possible.
Thank you for bringing this to our attention, and we hope to hear from you soon so we can put things right.
excellent all round
I can only repeat what i said on another review site;
I know times have changed since the days I used hire centres regularly, but I was really taken aback by the customer service I received. The staff acted in a very professional way while at the same time being helpful, informative and cheerful.
The whole experience, from wording on the Internet through collection and return was a pleasure.
While queuing I saw that your staff were treating everybody the same, nothing was too much trouble.
Equipment was in good condition and a reasonable price.
Well done Speedy!
16 februari 2026
Collection Driver was extremely cheeky…
Collection Driver was extremely cheeky when collecting. When I advised that I could not understand what he was saying he then said "would you like me to spell it"
26 februari 2026
Omdöme utan inbjudan
Excellent service from the staff at the…Cardiff +Newport
Excellent service from the staff at the Cardiff Branch.
All the staff are super helpful and knowledgeable.
all the orders are correct and off hires a pleasure
The Bristol branch staff never answer the phone
the service the Bristol branch gives is ABISMAL
26 februari 2026
Omdöme utan inbjudan
Demolition
Alfie is a very good man. Very helpful polite and respectful. 👍
26 februari 2026
Omdöme utan inbjudan
Hired a compactor
Hired a compactor. Delivery driver turned up with no trolley, so ended up dragging and scraping the machine across my path creating rust marks all the way into my side alley. Machine instructions were printed so faint I couldn’t read them, so had no idea what I was doing with the machine. Exhaust deflector was missing so the petrol fumes just blew onto me the whole time meaning I could not breathe and had to take breaks due to light headedness. Machine broke down. It was also creating excessive smoke from the off as well. Also it’s not very clear what off hire means etc. would be good if you could just book a delivery and collection at the same time. Bad and confusing experience. Still waiting for a refund. Submitted video evidence of machine turning off after a few seconds and deflector plate missing. Once it got it picked up, after speaking to customer service, they arranged another pickup a week later, so they had no idea the machine had already been picked up. A lot needs fixing, don’t think I’d use them again unless I had no alternative.
Product : Altrad Belle PCLX320 320mm Plate Compactor Petrol 62kg
6 februari 2026
Omdöme utan inbjudan
Great service from start to finish…
Great service from start to finish .will be definitely using this company in the future
19 februari 2026
Omdöme utan inbjudan
Rip off
Ordered a Genie Lift for one day also paid £25 delivery fee, following day no one appeared for collecting it, phoned up and was told they would pick it up next day. Rang up to get my £200 deposit back only for them to try and charge for an extra days hire sorted that out then they charged £30 for it to be collected. Never had to pay two lots for fees for collection and delivery always classed it as one transaction. I also found it very strange it was £25 to delivery and £30 to pick it up. Now deleted my trade account with them
4 februari 2026
Omdöme utan inbjudan
Svar från Speedy Hire
Thank you for sharing your recent experience with us, and I am sorry to read that this experience has resulted in the removal of your account with us. I am sorry to read of the error relating to the additional days charge and pleased to read that the depot was able to resolve this quickly for you.
Our collection charges are detailed on the invoice/order form that is provided at point of order, however I will ensure that we use your feedback when reviewing our communication to customers
Avoid at all cost!!!
the delivery was later than expected so had to pay guys on site to stay longer, they put on the invoice I had a £100 refundable deposit but don’t make it very clear that they take a collection fee out of that so you don’t get your full deposit back. Also if you don’t ring and ask for your deposit to be refunded they will keep it, I was told it’s because they don’t store your card details, so if you are unlucky enough you do have to use speedy hire then make sure you call up for your deposit back!!!!
The staff were very unhelpful too saying that is basically the way it works.
16 februari 2026
Omdöme utan inbjudan
Svar från Speedy Hire
Thank you for sharing your feedback with us relating to your recent hire. In regards to the collection charge, as per the e-mail to yourself earlier today, the collection charge was indicated on your invoice.
In respect of your deposit we should be pro-actively contacting you to refund the deposit, and there should be no need for you to call us. I will make certain that this is reviewed with the depot concerned.
The worst company I had deal with
The worst company I had deal with, they took 5 days to delivery the product and after the machine doesn’t work. Looks funny but they don’t care about the people shame company.
9 februari 2026
Omdöme utan inbjudan
Svar från Speedy Hire
Thank you for taking the time to leave your review, your feedback is extremely important to us.
We are very disappointed to hear about your recent experience with us, and we would like to offer our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers, and it’s clear we have fallen short on this occasion.
In order for us to investigate this further and work towards a resolution, we would be grateful if you could provide a little more information.
You can reply directly via Trustpilot, or alternatively, please feel free to contact us at customerfeedback@speedyhire.com
Poor Equipment and Customer Service
Hired equipment from Speedy Hire over the weekend as only time I had available to do the job. Petrol Compacting Plate didn’t run properly. Called customer services only to be told that they won’t help cash customers over the weekend and unable to rectify with refund etc until Monday.
6 februari 2026
Omdöme utan inbjudan
Svar från Speedy Hire
Thank you for sharing your feedback.
I’m really sorry to hear that the petrol compactor plate didn’t run properly and that you struggled to get support over the weekend. This understandably caused frustration, especially with limited time to complete your job.
Upon further investigation, the depot has notified me that a resolution was made and you have extended your hire.
However, the overall experience fell short of the standard we aim to provide.
We’ll be reviewing this with both our customer service and depot teams to make sure situations like this are handled more effectively in future.
Thank you again for bringing this to our attention. Your feedback genuinely helps us improve.
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