I had a great experience ordering from Specs Collective. My Balmain Brigade-V frames arrived quickly, safely packaged, and exactly as expected. The presentation felt very premium, and the gold and bla... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Took an order for frames they didn't even have, and then later cancelled it without notice or good explanation. These guys seem like shady reselling drop shippers that take an order and then hope to... Se mer
Företaget har svarat
Beautiful high quality frames and smooth transaction. Very competitive pricing. My glasses were exactly what I wanted. Packaging was first class. Thanks for using UPS. Communication was excellent rega... Se mer
Superlative service--Oliver will actually text you back at 10pm. He was able to order a discontinued Mykita frame for me that the Mykita store couldn't get! Item arrived, perfectly wrapped, by ma... Se mer
Företagsinformation
Skrivet av företaget
Here at Specs Collective we have a thing for hand-made eyewear. You can feel the love and care that goes into each handcrafted piece as you hold it in your hands. We offer a curated selection of independent eyewear brands from around the world. Our eyewear lines offers unique-original styles, uses top tier quality materials, and is all hand-made.
Kontaktuppgifter
11138 Del Amo Boulevard, Unit #128, 90715, Lakewood, USA
- 2099207732
- info@specscollective.com
- www.specscollective.com
4,4
Utmärkt
130 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Responsive customer service
Responsive to email, took a little longer than I anticipated but they told me they were waiting on a response from the designers. I ordered 1/19 and received 2/1. Shipped and packaged protectively and frames arrived in great shape ready for my optometrist to put in lenses. Very pleased!
1 februari 2023
Omdöme utan inbjudan
3rd order and still Great
3rd order now, have returned one item with no problems. Always great customer service, and inventory. Excellent communication and never any problems.
25 november 2022
Omdöme utan inbjudan
Love the sunglasses I ordered
Love the sunglasses I ordered, i had several questions about the sunglasses but customer service is excellent. They answered all my questions and shipped my sunglasses super fast. Great place to buy if you are looking to buy new sunglasses
9 september 2022
Omdöme utan inbjudan
Great experience
Great experience. Fast, and helpful customer service. Amazing selection. Definitely coming back!
29 augusti 2022
Omdöme utan inbjudan
I’ve been trying to contact customer…
I’ve been trying to contact customer service for 2 days now. None of my emails or calls for got a reply.
20 augusti 2022
Omdöme utan inbjudan
Svar från Specs Collective
Hi Adel,
We were able to locate and research your order. Your order was placed after 5pm on Thursday, August 18th. Our contact page lists our hours as Monday through Friday, 8-5pm PST. We apologize for not being able to get back to your sooner.
We did receive the email you sent on Saturday, August 20th. We sent a response with your order and shipping details. Please let us know if you have additional questions.
No response yet. Status of my orders.
I have recently placed two orders from your website. The product names and their respective order numbers are Oliver Peoples Lachman (#8958) and Oliver Peoples Bernardo (#8958). I just wanted to know the status of my order? Are the orders processed yet ? When will the order get shipped and when can I expect it to get delivered to me ?
I mailed earlier yesterday, but have not received any response yet. I have even tried calling on the number provided on the website +1 (209) 920-7732 but no answer.
Please let me know the tentative timeline. I’d really appreciate it.
I look forward to hearing from you. Thank you.
Regards
19 augusti 2022
Omdöme utan inbjudan
Svar från Specs Collective
Hi Hrithik,
Thank you for your patience. Our credit card processing services were reviewing your payment transactions and were unable to approve them. Since you placed three separate orders and used varying payment methods, the review process was longer than usual.
All orders were cancelled and the payments were voided. After your first order, we notified you immediately that your order was cancelled and advised you to try using PayPal. However, we did not receive a response and subsequent transactions were not made through PayPal.
We apologize for the delayed response.
Great customer service
Great customer service ! Excellent follow up, prompt delivery
17 augusti 2022
Omdöme utan inbjudan
Great customer service and…
Great customer service and communication. Glasses were just what I ordered packaged safely.
6 augusti 2022
Omdöme utan inbjudan
Ordered some glasses on the 26th June…
Ordered some glasses on the 26th June and its now 13th July and have not heard from anybody from specs collective even though I have also emailed them twice. At this point I'm beginning to believe and question if the company actually exists.
13 juli 2022
Omdöme utan inbjudan
Svar från Specs Collective
Hey Heidi,
Thank you for taking the time to share your experience with our store. Each review is an opportunity for our small business to examine our current processes and identify ways to improve our customer’s experience.
We were able to locate and research your order. You placed an order on June 25th (Saturday). We sent an email on June 27th (Monday) that contained fulfilment details to the email address you provided at the time of the order. Your order was for a backordered frame. The product page for the frame clearly notes the backorder status. To further be transparent, we sent an additional email noting that this frame is on backorder and provided an estimated delivery date. We also have not received any emails from the provided email address. Please confirm that the emails were sent to info@specscollective.com. We can also be reached through chat and phone. We’d be happy to provide an order update or cancel your order for a full refund any time before the order ships.
Overall good experience
I found the Mykita glasses I wanted fairly-priced at Specs Collective and although the German manufacturer was experiencing substantial production delays (months), Specs Collective kept me informed, gave me options, and a discount in recognition of my patience. The glasses finally arrived today, securely packaged, after they had provided me tracking details. Solid customer service in spite of the manufacturer's challenges and I would buy from them again.
29 mars 2022
Omdöme utan inbjudan
Minus the wait for delivery from…
Minus the wait for delivery from customs I am very satisfied with the service and the eyeglasses are exquisite.
Brix
11 februari 2022
Omdöme utan inbjudan
My experience was great in every way
My experience was great in every way. Since discovering the website, the brand and model of the glasses I wanted. The purchase process, the service (thanks Oliver) until the delivery in Brazil was very smooth and efficient. I felt confidence and complete satisfaction. I loved my purchase.
2 februari 2022
Omdöme utan inbjudan
Great service
Great service! First time buyer. Will be back! I was kept informed thru the process as my product came from Italy and had a short delay - like 7-days. “Oliver O” contacted me to let me know about the delay. Gave me dates, etc. He underpromised and overdelivered…exactly my kind of service!
28 januari 2022
Omdöme utan inbjudan
Great Service!
24 december 2021
Omdöme utan inbjudan
Quality is amazing and also the…
Quality is amazing and also the customer service!
Before my delivery I had a question about sizing and to my happy surprise they responded right away.
I recommend them to anyone looking for quality eyewear!
21 december 2021
Omdöme utan inbjudan
Love Specs Collective!
Amazing! I already own a pair of Kaelos Elliot’s and came back for a 2nd pair. Kealos Mittys. Oliver was simply outstanding to work with. He helped me to place my order and was prompt in answering all my questions, even about forecasted shipping. My new glasses came as projected today and the script is perfect and they are lighter weight than my Elliot lenses. They need a minor adjustment for fit which I can do here in NY. I will be sending my Elliot’s to specs collective to update with new script. Fantastic company with Fantastic service!
13 december 2021
Omdöme utan inbjudan
Very prompt and helpful service…
Very prompt and helpful service especially over fittings and frame size. The pair I chose (Yuichi Toyama) is well made and an excellent fit. Lenses are great. No complaints and I would use Specs Collective again!
24 november 2021
Omdöme utan inbjudan
Thank you for the hard work
This is the 2nd time I purchase a glass frame from Specs Collective. I placed my order on July 9 and got my glass frame delivered on Nov 9. The delay was not the fault of Specs Collective. Oliver has been responsive and helpful all along. According to my experience, they deliver the order fast and safe. Many thanks to Specs Collective and Oliver. Please support them more.
9 november 2021
Omdöme utan inbjudan
Fantastic efficient and communicative…
Fantastic efficient and communicative service with a personal non-robotic experience
Love the frames and the speedy service
Thank you!
25 oktober 2021
Omdöme utan inbjudan
Ich bin begeistert!
Ich bin begeistert!
Die Abwicklung von der Bestellung bis zur Lieferung lief zügig und unkompliziert ab!
Das bestellte Brillengestell sieht sehr gut aus! Jetzt fehlen nur noch die Gläser von meinem Optiker.
Ich komme gerne wieder auf Specs Collective zu, wenn ich wieder ein Brillengestell von Parasite suche!
Danke! Gruß, Uwe Murmann.
21 oktober 2021
Omdöme utan inbjudan
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