Social care tv services are excellent. Whenever I ring them there is always someone who answers the phone. They listen and ready to help until you are satisfied. They never rush you about. Very patien... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Only one hiccup for me beginning the update modules .. the instructions on how to start didn’t make clear that you had to click on your name in order to access ‘Choose module’ ( my granddaughter said... Se mer
Talking to a member of staff who was patient and efficient made my experience great. All companies should have staff like that, to put customers at ease while addressing their concerns at the same t... Se mer
The social care TV trainings are very easy to understand also you can watch the video until you can understand it. Have been using this company for a long time it helps me to do my refresher course... Se mer
Företaget har svarat
Företagsinformation
Om Social Care TV
Skrivet av företaget
Social Care TV
Social Care TV is the UK’s first and leading accredited e-learning provider for health and social care providers of all types. Our high quality audio-visual e-learning has been trusted by more than one million customers across the UK for over 20 years.
We take great pride in the standard of the resources we offer and, as a result, we have been awarded accreditation by Continuing Professional Development (CPD) UK and are fully endorsed by Skills for Care. We care about cyber security and are Cyber Essentials accredited.
Our portfolio of over 70 courses, developed specifically for the care sector, is consistently updated and expanded. Subtitles have been added for accessibility and we provide high quality workbooks to consolidate the candidate’s learning.
Ever-evolving, our cutting edge online platform embraces new advances in technology. This, alongside our finely honed in-house research and production department and gold standard customer support keeps Social Care TV at the forefront of training provision.
At Social Care TV, you are in great company. We are proud to be the most widely used e-learning provider for training for the health and social care sector, working alongside some of the largest providers in the UK including the NHS, regional and county councils, and several key care home groups and agencies in the sector.
Innovative, flexible and affordable e-learning, available for you, anywhere, any time.
For further information give us a call between 9am and 5pm, Monday to Friday, or email us at: info@socialcare.tv
Gold Standard Customer Service Guaranteed
Our Experienced Team Are Here For You
At Social Care TV, our customers are at the heart of all we do. We provide gold standard customer service with our experienced, knowledgeable team from Monday to Friday.
Kontaktuppgifter
Hingham Manor, Attleborough Road, NR9 4HP, Hingham, Storbritannien
- 01953 853070
- info@socialcare.tv
- www.social-care.tv
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 68 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Could be a alot more user friendly
Could be a alot more user friendly
Getting one email trail with several certificates when staff complete training can be complex to navigate. Would be better to get individual emails for certificate completion.
Should also be more advanced in this day and age and have a system that allows us to directly notify a staff member of a new training from the software rather than having to email the staff to let them know its allocated.
19 juni 2025
Svar från Social Care TV
Hello and thank you for taking the time to leave us a review which we greatly appreciate.
We are sorry to hear that you appear to have received several certificates in one email trail. Please be assured that we only send individual certificates by email each time a course is completed, and do not send out multiple certificates at the same time.
If several trainees completed courses on the same day you will have received email completion notifications for all with certificates for each, which could appear as a thread depending on your email settings.
Certificates can also be accessed from your Manager account.
With regards to course enrolment notifications, we do now send automatic course enrolment email notifications to trainees whose individual email address is registered on their account.
If your existing trainees have been registered with a generic company or manager email address, these accounts will need to be updated to include their email addresses to enable them to receive these notifications.
Existing trainee usernames can be updated via the manager account as follows:
Log in to the manager account
Select the trainee’s username
Click on ‘Trainee account options’
Select ‘Edit account’
Change email address to the trainee’s email address – this will automatically update the trainee’s username to their email address, and you will need to notify the trainee that their email address has replaced their username.
This will not change how certificates are managed.
We hope that this information is helpful. Should you require any assistance with the above, please don't hesitate to call our friendly team on 01953 853070 who will be delighted to help further.
Many thanks again for your review.
Have a great day!
Team SCTV
I did experience another system of…Great one
I did experience another system of eLearning with social care TV. It was a great one and full of IQ to make it.
Keep it up I will like to be a partaker again in future.
25 juni 2025
Svar från Social Care TV
Dear Chinedu,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you are happy with your training.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
The training are valuable and good to…
The training are valuable and good to understand and also to apply them in everyday life working with vulnerable individuals
16 juni 2025
Svar från Social Care TV
Dear William,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you find the training to be valuable and easy to understand, and that you are able to apply this in your everyday work with vulnerable individuals.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Svar från Social Care TV
Dear Esther,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you are happy with your training.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
The courses were designed perfectly…
The courses were designed perfectly simple and straightforward.
16 juni 2025
Svar från Social Care TV
Dear Sisa,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you feel that the courses are perfectly designed.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Svar från Social Care TV
Dear Anthony,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you feel this is an excellent way to train your staff at a reasonable cost.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
The courses are great
The courses are great, the only area for improvement is on how to navigate on the course that one wants to do. I think you can make it a bit easier to do that
15 juni 2025
Svar från Social Care TV
Dear Gladys,
Thank you so much for taking the time to leave us a review, which we greatly appreciate.
We are sorry to hear that you found it difficult to navigate your courses. Please be assured that offering a user-friendly experience for both our trainees and our managers is of the utmost importance to us.
We have arranged for our customer care team to contact you by email during business hours to provide further support and guidance.
In the meantime, please find some information below which explains how to access your courses.
Managers or individuals:
To start the course, please log into your account and select the 'Trainee management' button at the top of the page. Ensure that the ‘Active Trainees’ tab is highlighted so that your name appears underneath this tab.
If you are using a computer to access your training, click on the number displayed under the ‘Current Courses’ column to view your courses.
If you are using a mobile device, please click directly on your name from the list of ‘Active Trainees’ which will take you to your list of ‘Current Courses’. The ‘Start’ button will be located to the right-hand side of the course. If you are unable to see the ‘Start’ button, either rotate the screen on your phone so that it is in landscape mode or click on the title of the course and a ‘Start course’ button will be displayed.
If you have enrolled on the Care Certificate, please click onto the number under the ‘Current Courses’ column or directly on your name to access your training page.
Next to the Care Certificate Induction training, click on the ‘View’ button and the 20 individual courses contained within the bundle will be displayed with a ‘Start’ button to the right-hand side of each. The courses can be completed in any order you wish.
If you are accessing your training via a mobile phone, click directly onto the words "Care certificate induction" and the 20 individual courses contained within the bundle will be displayed. To start a course click onto the course title.
Start a course (trainee)
To start the course, please log into your account and click on the words ‘My courses’ which can be found on the blue navigation bar. A list of ‘Active’ and ‘Archived’ courses will then be displayed. Please ensure that you select the ‘Active Courses’ tab where you will find a list of your ‘Current Courses’. To start the course, simply click on the ‘Start’ button.
If you are using a mobile device, log into your account and click on ‘My courses’ on the blue navigation bar. A list of your ‘Current Courses’ will be displayed. If you are unable to see the ‘Start’ button, please click directly on the course name to view the ‘Start’ button or rotate your phone screen into landscape mode, so the start button is displayed.
Thank you again for taking the time to leave us a review and our team will be in touch!
Have a great day.
Team SCTV
I work in the Care Industry
I work in the Care Industry , doing trainings with Social Care TV help me to be on top of my job by learning ways of how to assist my clients . They give certificates at the end of training, which helps me to look for new opportunities in my industry.
Their way of training is very good and easy to understand.
16 juni 2025
Svar från Social Care TV
Dear Angeline,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you feel that SCTV training helps you to learn ways to assist your clients and to stay on top of your role!
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day.
Team SCTV
Svar från Social Care TV
Dear Marcia,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you are happy with your training.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Svar från Social Care TV
Dear Mellisa,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you are happy with your training.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
This Company helped me so much with my…
This Company helped me so much with my online trainings. Their employees are so kind and very helpful if you phoned them to ask some questions regarding their online training.
12 juni 2025
Svar från Social Care TV
Dear Rosie,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you feel our team are kind and helpful. We will ensure that your feedback reaches them!
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.
Thank you again and have a great day.
Team SCTV
Regards question Re- hand washing…
Regards question Re- hand washing sequence. We have to move the boxes to do the correct order. However it is very difficult, the boxes move to where you don’t want them, they jump back to where they were or a section you have not selected, And so waste a lot of time. Extremely frustrating. Also I think time wise for the courses are too long. Also trick/confusing the way some are questions are structured. Thank you
12 juni 2025
Svar från Social Care TV
Hi Jane,
Many thanks for taking the time to leave us a review, which we greatly appreciate.
We are sorry to hear that you have experienced issues with moving the boxes to the correct order in the hand washing sequence. A member of our customer care team has now reached out to you by email to provide further guidance and support on this.
Our interactive questions are designed to enhance the learner experience by actively engaging the learner in their training, for example, through re-ordering processes and identifying true or false responses.
With the re-ordering questions, you are required to put into the correct order the statements given - usually to show the correct order of a sequence or process. To move a statement further up the list or lower down in the list, use the mouse cursor or your finger (when using a mobile phone) to select the statement and whilst holding it, push up or drag down to change its position and then release.
Our courses undergo a rigorous quality assurance process, so we can verify the training materials, including the questions are accurate and meet the standards of the Core Skills Training Framework and the Skills for Health Framework.
SCTV is a member of the CPD certification service. This membership recognises that our training materials have been evaluated to the highest standards.
We appreciate your review, and your comments will be passed to our development team, who regularly review all customer feedback.
Thank you again for taking the time to contact us.
Many thanks,
Team SCTV
Easy to follow with clear cideos
4 juni 2025
Great online platform for e learning
Great online platform for e learning. Easy to navigate website. Only criticism is that it would be useful to see the correct answers afterwards for users to know for next time as some of them are not clear.
4 juni 2025
Svar från Social Care TV
Dear Kimberly,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and that you find the website easy to navigate.
Our training programmes are designed to enable learners to watch video clips multiple times before answering a question. Once a question has been answered, the program automatically progresses onto the next module.
We provide a review facility once training has been completed that allows learners to view any questions answered incorrectly and re-watch the associated video clip.
This supports learners to understand the topic in more detail and discuss any gaps in knowledge with their supervisor if required.
If you would like any further information regarding the review facility please don't hesitate to call us on 01953 853070 or to email our team at: info@socialcare.tv
Our friendly team of experts will be delighted to help.
Many thanks again for your review!
Have a great day,
Team SCTV
Svar från Social Care TV
Dear Mazin,
Many thanks for taking the time to leave us a review, which we greatly appreciate!
We are sorry that you found your training to be gruelling. We are not sure how many courses you were allocated at one time as that is a decision taken by your employer, based on the training requirements for your company.
SCTV courses range from between 30 and 90 minutes depending on the nature of the content and come in 2-3 minute bite-sized modules. Training can be completed on any device and can be paused and resumed at a convenient time.
We hope that this information was helpful for future training and please don't hesitate to contact us if we can be of any further help.
Many thanks,
Team SCTV
Svar från Social Care TV
Dear Maureen,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you find your training enjoyable.
We remain committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Easy to follow videos
6 maj 2025
Svar från Social Care TV
Dear Jemma,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you find our training videos easy to follow.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Please don't hesitate to contact us if there is anything we can help you with while on your training journey.
Thank you again and have a great day!
Team SCTV
Svar från Social Care TV
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you are happy with your training and find the descriptions and questions to be simple and straightforward.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Great Resource for Social Care Professionals.
I found Social Care TV to be a very useful and accessible training resource. The modules were clearly structured and easy to follow, with relevant information that helped refresh and build on my knowledge in adult social care. I appreciated the flexibility of being able to study at my own pace, and the quizzes at the end of each section were helpful for checking understanding.
1 mars 2025
Svar från Social Care TV
Dear Sunita,
Thank you so much for taking the time to leave us such a detailed review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and very pleased that you find our training to be useful and accessible. We are so happy to hear that you feel the modules were clearly structured, easy to follow and contained relevant information. And great to hear that you appreciated being able to study at your own pace and that you found the multiple choice questions to be helpful for checking your understanding.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Please don't hesitate to contact us if there is anything we can help you with while on your training journey.
Thank you again and have a great day!
Team SCTV
Svar från Social Care TV
Dear Julia,
Thank you so much for taking the time to leave us such a detailed review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you find our videos to be informative.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Please don't hesitate to contact us if there is anything we can help you with while on your training journey.
Thank you again and have a great day!
Team SCTV
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