** Beware Rogue traders ** A brand new vehicle has an unrepairable fault they've tried for 15 weeks and Nissan now rendered not fit for purpose and they won't take ownership or responsibility and... Se mer
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Det här tycker kunderna
Picked up my brand new car today. Had a fantastic experience from start to finish 10 out of 10 for sure. I dealt with Keith Lloyd from Hyundai within Smiths Motor Group in Peterborough. Keith was... Se mer
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Bought our first electric car, the Dacia Spring extreme. Cheap but drives beautifully. So impressed with Alex, our salesman that we are now buying a Renault from him. Very polite, courteous young man... Se mer
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SMITHS PETERBOROUGH Hyundai Ioniq - DX18 TNK Chronic profiteering and over-charging for car repairs especially for known common faults whether under warranty or not. Failed to reply to my googl... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Smiths Motor Group has been a family run business for over 75 years. We offer the full range of services you'd expect from a main dealer, including new & used cars & vans, servicing, repairs, genuine manufacturer parts, and accessories.
Kontaktuppgifter
Sturrock Way, PE3 8YL, Peterborough, Storbritannien
- www.smithsmotorgroup.co.uk
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Hyundai Smiths was a great dealership
Picked up my brand new car today. Had a fantastic experience from start to finish 10 out of 10 for sure. I dealt with Keith Lloyd from Hyundai within Smiths Motor Group in Peterborough.
Keith was very professional, knowledgeable and treated us respectfully throughout the whole process. Keith expressed that Smiths Motor Group meant a lot to him as it was a family business and we felt that he was proud to work here. We were impressed with how easy he made the process in buying a new car and he’s been the best car salesman by far we have bought from. We will definitely be back again !!! Thanks again Keith.
Great deal, great car, very happy.
3 april 2026
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi Debbie, we really appreciate you sharing your thoughts with us. Your kind words will mean a lot to Keith and the team. ^PH
** Beware Rogue traders **
** Beware Rogue traders **
A brand new vehicle has an unrepairable fault they've tried for 15 weeks and Nissan now rendered not fit for purpose and they won't take ownership or responsibility and try to fob you off to the manufacturer. This is wrong the buck stops with the company you bought the goods from this is basic retail law!
There we have it! Proof that the people the vehicle was purchased from do not want to take responsibility for the faulty goods and not willing to do anything about it so once again be very aware they will just try to sweep their responsibilities under the carpet. The vehicle was taken to where the owner was told to take it to.
Its the Sale of goods act, so business buyers look at how you're going to be treated, with contempt and ignorance. I need say no more.
3 april 2026
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi Mark,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you’ve experienced with your vehicle and your dissatisfaction with Nissan GB and the Nissan dealership where your vehicle is currently located.
From our records, the vehicle has not returned to us since the day it was purchased and is currently being handled directly by them in coordination with Nissan Customer Services.
While we have been in contact with both the dealership and Nissan to assist where possible, the vehicle is under their care, and the investigation is being managed through their processes.
Our understanding from the latest update is that Nissan Technical advised the dealership that they were unable to replicate the reported fault and that the vehicle was ready for collection. We appreciate that this may not have provided the reassurance you were looking for.
As the vehicle was purchased through a business, the sale is treated as a business-to-business transaction, which is governed by different legislation than a private consumer purchase. That said, we do understand how frustrating this situation must be and remain happy to assist wherever we can.^PH
These chaps go above & beyond
These chaps go above & beyond. Highly professional & totally trustworthy 6 out of 5.
Thank you SMG folk.
25 mars 2026
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi Robert, we’re so pleased to hear everything met your expectations. Thank you for sharing your feedback. ^PH
A great service from Smiths
A great service from Smiths just bought a used car from Craig and always used their service dept Graham in the Service dept is the best
27 mars 2026
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi Terry, we’re really pleased to hear our team made such a positive impression. Thanks for taking the time to share your feedback. ^PH
Bought our first and now our second
Bought our first electric car, the Dacia Spring extreme. Cheap but drives beautifully. So impressed with Alex, our salesman that we are now buying a Renault from him. Very polite, courteous young man. Spent considerable time with us going through options.
Thank you Alex
14 mars 2026
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi Pam, it was great to read your feedback. We’re very pleased to know you had such a positive experience with Alex. ^PH
Unresponsive company
Called during opening hours, and a voicemail said that they were closed. Sent in an online request to be called back, and didn't hear back. Called in and was told that sales were busy and they would call me back. Got a call back asking to speak to someone by a different name to mine. I explained that I am interested in a Vauxhall, but that isnt my name. The person didn't try to help me, just said sorry, and hung up. I won't waste any more time with them.
19 februari 2026
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Svar från Smiths Motor Group
Hi, thank you for bringing this to our attention. We’re sorry to hear about your recent experience and that we didn’t meet expectations on this occasion.
We’d like the opportunity to look into this further, so please contact us at info@smithsmotorgroup.co.uk
with your details and we’ll be happy to assist.^PH
Avoid Smiths of Ilkeston
Avoid.
Dropped my car off for warranty work on the 15th of December. Received a call later In the day saying they would need the car overnight. That was the only time they bothered to update me in the near 2 months they had the car. I had to chase updates from smiths, usually having to call 5+ times for them to even answer and then tell me they would get back to me with promised call backs that didn’t happen. I was told on one update that the car had a part fitted to it, which was a lie as the day I collected it the issue was still there and the part wasn’t even changed! They admitted it wasn’t fitted when I phoned up a few days later so they clearly knew.
To add to that they had also scratched my car. I had taken photos the day I dropped it off with no scratches and on collection there was a nice scratch that has taken the paint off the bumper so cannot be polished out. I made this clear to the after sales manager on the day but he didn’t have much interest in it, claiming it couldn’t have been them although it most certainly was as it wasn’t damaged before-hand as I have photo evidence of that.
I also had an MOT whilst my car was with smiths, which was failed due to track rod ends. But the suspension area was supposedly inspected for part of my warranty claim and yet somehow a MOT failing part wasn’t picked up? So was it even inspected at all or did they just not care?
30 januari 2026
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi Ben, thank you for taking the time to leave your review. We are sorry that your experience with us did not meet expectations, particularly regarding communication, and we fully acknowledge and apologise for that shortcoming. This has been addressed internally with the team.
With regard to the length of time your vehicle was with us, the car was retained while we worked through a warranty-related issue, which required further investigation and manufacturer processes.
On the matter of the alleged misinformation about a part being fitted, we have no way of substantiating this claim. However, we acknowledge your frustration and understand why this has contributed to your dissatisfaction.
Regarding the scratch to the front bumper, this was inspected together at the time of collection. It was a very fine line on the bumper, and we advised at the time that we did not believe this damage was caused by us. As discussed, we offered to have the area machine-mopped in an effort to improve it, which was later carried out when the vehicle returned to us. Unfortunately, this did not improve the mark. As previously stated, we were not prepared to repaint the bumper as we do not accept responsibility for the damage.
In relation to the MOT and track rod ends, the vehicle passed an MOT in February 2025 as part of our preparation for sale. The subsequent MOT failure occurred in January 2026. The failure related to deteriorated dust covers, which can degrade over time and mileage and would not necessarily have been evident or advisory at the time of the earlier inspection. This does not indicate that the vehicle was not inspected or that due care was not taken.
We again apologise for the lack of communication. We regret that this experience has left you dissatisfied and appreciate your feedback, which will be used to improve our service going forward.^PH
Having dealt with other Nissan ealers…0W24 LPL
Having dealt with other Nissan Dealers l would not give a review to any of them. Smyths Peterborough where I bought my latest Nissan Qashqai, KURT l must say is the best sales person l have ever dealt with. Very Very helpful and friendly, He talks to you more like a friend than a customer which is nice. I've had the car for four months phoned KURT for help on something l didn't understand he was there again to help me . Message to the Boss if ever he wants to leave do everything to keep him he's a diamond , Thanks again KURT Peter Johnson,
1 oktober 2025
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi Peter, thanks for taking the time to share your experience with us, your feedback is greatly appreciated. I'll be sure to share your comments with Kurt and the management team. We hope to see you again in the future! ^EG
Went into smiths Nissan to get a Quote…
Went into smiths Nissan to get a Quote for replacing the horn switch (clock spring) was quoted £283.00 for the part went on the internet exact same genuine part inc. postage £68.00. Bit of a price difference.
30 december 2025
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi Gavin, thank you for taking the time to leave your review.
As a Nissan main dealer, parts pricing is set by Nissan UK and supplied through their approved network, so unfortunately this isn’t something we’re able to control. Online prices can vary depending on sourcing, whereas our quotations include genuine parts supplied with full manufacturer warranty and support.
We’re sorry for any inconvenience this may have caused.^PH
I've tried to buy a car from Smiths…
I've tried to buy a car from Smiths Renault Peterborough on Sunday and I pay a deposit £500. Next day I've changed my mind and I cancelled the transaction. I asked for a refund but they tells me I can't get the money back.
1 december 2025
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi Angelo, thank you for taking the time to share your feedback.
When placing your order, you signed an order form and were given the opportunity to review our Terms and Conditions prior to signing. These state that, except as provided by law, once an order has been accepted by Smiths Motor Group it cannot be cancelled without our written agreement, and that any deposit paid is non-refundable in the event of cancellation.
Following acceptance of your order, the vehicle was immediately removed from sale and reserved exclusively for you. This process incurs costs for the business, including administrative work, preparation, and the remarketing of the vehicle once it is placed back on sale after a cancellation.
You also had the opportunity to view the vehicle and ensure it was the right choice before signing the order form. In line with the agreed terms, the deposit is therefore non-refundable.
That said, as a gesture of goodwill, we have agreed to hold your £500 deposit on file for a period of six months, during which it can be used towards another vehicle purchase with us.
If you would like to discuss your options or view alternative vehicles, our team would be more than happy to assist.^PH
Great price on a new car, and easy and efficient to deal with
Recently purchased a new Renault from Smiths Peterborough, after initially finding a deal through Carwow. Although I live in Devon, the price was so much better than my local Renault dealer that it was a no brainer to go with Smiths.
Aside from that, Angus the online sales guy was brilliant from start to finish - answered all my initial questions quickly and efficiently, put no pressure on at all to get the sale. During the process he kept me up to date at all stages.
Having decided to travel to get the car, I met Angus for the handover and he was just as efficient, professional and friendly in person. The handover was quick and efficient, and to top it all he had added car mats, a safety kit and half a tank of fuel so I didn't have to fill up straight after driving the car away on my long journey home.
All in all, a very pleasant way to buy a car - thank you Smiths Renault, and Angus in particular - it was a pleasure and well worth the 13 hour round trip!
10 november 2025
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi Gary, thanks for taking the time to share your experience. Your feedback is greatly appreciated, and we’ll be here whenever you need support again. ^PH
I rang 2 weeks ago to book my Nissan…
I rang 2 weeks ago to book my Nissan Juke in for a fault under warranty,despite them saying they would call back and chasing this several times noone called me back. Terrible service for someone who has spent thousands of pounds with this dealership.Have since gone elsewhere.
20 oktober 2025
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi, we’re sorry to hear about your experience. We were unable to locate your details in our system. If you could please contact us at info@smithsmotorgroup.co.uk with your registration number, we’d be happy to look into this further for you.^PH
Nissan Juke
very happy with my purchase of a new Nissan Juke from Smiths Peterborough i dealt with Kai Baldock who was very professional and friendly nothing was to much trouble and as i was 200 miles from the Dealership everything went smoothly including delivery -communication was also spot on thank you Kai
Mr K Woods Liverpool
29 september 2025
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi Dorothy, it’s great to know things went well for you. I’ve let the team know, and we’re looking forward to the next opportunity to work together. ^PH
Very poor experience
Very poor experience, bought my Renault symboiz, was very unhelpful with transfer, said they couldn’t pick me up from station,even though they advertise this on there website, couldn’t deliver for weeks, then my Renault app dosent work, so called for advise only to be told, we don’t really get involved with this(surprising as it’s one of the mandatory hand over services), but all of a sudden no one knows anything about the app, called numerous times, getting told someone in service with some knowledge will call….guess what!!, nobody does, shocking really as I bought from Renault for peace of mind, nothing more than a dodgy back street second car dealer. After service zero!!!
16 augusti 2025
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi Scott, thank you for your patience, whilst I investigated and spoke with all parties involved. I want to sincerely apologise for the experience you’ve had—it was not what we would expect for our customers. I hope that following your detailed conversation with Scott Devinny, our Controller, where he explained the app’s functionality, you now feel more confident and satisfied with the support provided.
After investigating, we acknowledge that your experience fell short of our standards, and we have carried out additional training to ensure our team is fully equipped to assist with app functionality going forward. However, I would like to clarify a few points regarding your comments about being “unhelpful,” delays in delivery, and station collection: Your initial enquiry was for delivery, which we could not accommodate until the following week. You confirmed you would collect personally but were unable to provide a date at that time. Matt contacted you prior to his holiday to arrange a handover, and you indicated it would likely be Wednesday 13th or Saturday 16th. On Monday 11th, you penciled in Wednesday but later cancelled and rebooked for Saturday at 1 pm. At the time of booking, we explained that station collection was not possible that day due to Matt being off, other appointments, and it being a Saturday. You did not express dissatisfaction at that point.
We appreciate your concerns and regret that the process did not feel seamless. Your feedback is invaluable, and we are committed to improving our communication and service standards.^PH
Brilliantly helpful
Had a fantastic experience at Smiths Renault, Peterborough. On Saturday when the service dept aren’t normally in, we had trouble with opening the fuel cap on our older Clio, without question the best and kindest service as they sorted this out. We were miles away from home with no way of putting fuel in and they couldn’t have been better. Thank you Renault.
6 september 2025
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi, we’re grateful for your thoughtful review. I’ve shared it with the team, and we’re glad to know we made a difference for you. ^PH
Super happy with my new Ioniq 5
Super happy with my new Ioniq 5! I've purchased new and used vehicles from Smiths Hyundai for a few years now and have always enjoyed my visits. When it's time for a change I'm happy to travel 100+ miles as our local big name dealerships are just woefully bad and don't quite cut it. The staff here are knowledgeable and friendly and there are always a fab selection of vehicles on offer at great value prices with generous and fair part exchange offers given as well. Huge thanks to Nial and Sam and all the staff I've had the pleasure dealing with over the years. Until next time :)
10 juli 2025
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi Mo, thank you for recommending us! We’re thrilled we could assist you and hope to have the pleasure of helping you again soon. ^PH
Overcharging ??
Smith’s Group - Nissan dealer.
Charged me £175 for a 10 minute “diagnostic” and air con regas. I doubt they even checked the fault they just defaulted to “needs an aircon service and a heater resistor”. ( common fault with Qashqai ). The other part required they also fitted in 10 minutes but still wanted to charge me £130 for the full hour labour. Yes, £130. They should have told me it was a fixed charge repair irrespective of how long the technician took. It was a warranty repair that I had to pay and reclaim, so I suppose they “maxed out” the charge !
They eventually offered me a small discount, ( after initially refusing to give me my keys if I did not pay)
They did manage to book me in quickly for the repair, but as I suspect they are overcharging, I will not be using them in the future.
26 juni 2025
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi Bob, thank you for sharing your feedback. We’re sorry to hear that your recent visit didn’t meet your expectations.
To clarify, for certain repairs and diagnostics, it’s standard industry practice to charge based on the manufacturer’s allocated job time. This ensures consistency and fairness across all vehicles and repairs, regardless of how long the work may take in real time.
These charges are also recognised and approved by the warranty provider as part of their reimbursement process.
If you’d like to discuss your experience further, please don’t hesitate to contact us directly at info@smithsmotorgroup.co.uk.
^PH
NO REPLY FOR RIPPING ME OFF - 3 TIMES
SMITHS PETERBOROUGH
Hyundai Ioniq - DX18 TNK
Chronic profiteering and over-charging for car repairs especially for known common faults whether under warranty or not. Failed to reply to my google review - SPINELESS!
Also why do you charge over £60 more for the same tyre as Formula 1 Autocentre?
14 maj 2025
Omdöme utan inbjudan
Svar från Smiths Motor Group
Dear Mr. Allen,
Thank you for your time today. I truly appreciate your feedback.
We always strive to learn and improve from our customers’ experiences. As discussed, had the concern been raised while you still had the vehicle, we would have been in a better position to work with you toward an amicable resolution.
Nonetheless, we wish you all the very best for the future, and once again, thank you for sharing your thoughts with us.
Chris Duggan
General Manager
Smiths Motor Group
Really good service from the Nissan…
Really good service from the Nissan dealership. Purchased used vehicle from them and returned for service and safety recall and cannot fault their care. Travel from Lincoln each time as couldn’t establish same relationship with Lincoln dealership.
Personal issue this week with road rage driver and Smiths were outstanding in their care, a very heartfelt thank you to all who came to our aid, will not be forgotten.
29 maj 2025
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi Christine, we really appreciate you taking the time to share your feedback. Your input is invaluable to us, and we’ve passed your comments along to our dealership's management team so they can share your experience with the rest of our staff. We look forward to the opportunity to work with you again in the future! ^PH
Not trustworthy
Seems to be a trend where they go back on agreements. Definitely would not trust them.
30 maj 2025
Omdöme utan inbjudan
Svar från Smiths Motor Group
Hi Merlin, we're sorry to see that your experience with us didn’t meet expectations. We’d really appreciate the opportunity to understand what went wrong and how we can make things right. Please feel free to get in touch with us at info@smithsmotorgroup.co.uk so we can look into this further. Thank you for your feedback — we value it and hope to have the chance to provide you with a better experience in the future. ^PH
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