Smart Insights Omdömen 

63
TrustScore 3 av 5

3,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Smart Insights and Dr. Chaffey are the real deal. I've had a successful career in marketing and management for 25+ years for business of all shapes and sizes and this is by far the most clear, data-dr... Se mer

Betygsatt 1 av 5 stjärnor

It's an awful experience when you want to cancel their subscription. They don't answer your emails and you can't cancel via the platform directly. When you want to buy something, they are very q... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

I canceled my subscription 10 months before renewal. Two weeks before renewal I am told I owe another annual fee. I told the rep I had a cancellation letter approved from his finance dept, and he ask... Se mer

Betygsatt 1 av 5 stjärnor

Not surprised to see other bad reviews here. Not a great company. Very expensive. Content is very difficult to use because it is just volumes of text that is difficult to sort out into anything use... Se mer

Företaget har svarat

Företagsinformation

  1. Marknadsförningskonsult

Informationen kommer från olika externa källor

Share actionable digital marketing advice from our community, Dr Dave Chaffey and team of expert commentators. Daily updates and advice on what matters.


Kontaktuppgifter

3,0

Medel

TrustScore 3 av 5

63 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,0

Alla omdömen

(63)

3 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Best insightful, data-driven marketing strategy & tactical details for getting real results

Smart Insights and Dr. Chaffey are the real deal. I've had a successful career in marketing and management for 25+ years for business of all shapes and sizes and this is by far the most clear, data-driven, forward-thinking information that helps me do my job better every day. This cuts through the clutter, fads and click-bait trends to what's really working amidst the current environment. thank you!

22 september 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Digital marketing strategy help you can actually apply in the real world.

I've been using SmartInsight's e-learning, guides and templates to develop an integrated digital marketing strategy across multiple teams. All the resources have been extremely helpful and concise. The e-learning has really helped me understand what I'm doing and how to apply in the real world, so it's not just been a tickbox exercise. I feel I've developed a deeper understanding and feel much more confident about the project. This in turn is helping to get buy-in across the organisation.

4 augusti 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

7 rocks…

I enjoyed to attend different webinars and also allowed me a better understanding of some elements of the digital transformation. Many thanks for our support in those matters.

25 juli 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best resource for professional B2B marketing planning, execution and measuring in EMEA.

Last year I was on the individual membership, but as I wanted to evaluate our tech stack, I decided to upgrade this year to business membership, and I have not regretted. (I am not affiliated to SmartInsights.)

After 6 months I managed to read through all the 9 E-Learning modules, and I am new even more of a fan vs before. All content is of high value and very much up to date. (Worth much more then I paid for.)

Most of us do have little time and might underestimate how meaty some of the subjects and content are. Going through it, and adopting does take time. Your skills do not improve magically.

A pity some people do not dedicate the time to use the material, then trying to get their money back, by leaving negative reviews. Sign-up, upgrade your (and your teams) skills, grow professionally.

Conclusion: totally worth the monthly fee. But you owe it to yourself to dedicate the time on top.

24 juni 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

You will sign up for a monthly…

You will sign up for a monthly subscription at almost $80 a month...after a short while you will realise that the upgraded resources are of no use, most of them outdated. You will decide to cancel membership and that's where the surprise comes. You will try to press "password reminder" but the email with password link will never come ( not even in spam)
..YOU can't log in, month after month you will start receiving monthly billing. After hundreds of tries and few invoices later you will be lucky to get the password. You will select option to cancel, only to see that there is no easy way to actually cancel it....you must email customer support to cancel...but WHERE iS THE EMAIL O the telephone number??? Shame on you! I will look for digital consumer rights and appropriate institutions to investigate. Hou have charged me 6 x 80$ because of that issue an you dare to say that your refund policy means no refund. Dont say it's an error, same happened on 3 different accounts...now seeing that the same happened to others, I will request for an appropriate institution to review itm

29 mars 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Very dishonest business practices in…

Very dishonest business practices in order to upsell their glorified business membership.

I got an annual membership as it was marketed that it would give me access to "certain resources" pertaining to the RACE framework, as soon as they had secured their money they suddenly disallowed me access to the resources only to inform me i would regain access if i BECAME A BUSINESS MEMBER, after i had just dished out £350 for resources i now had no access to.
Very dishonest and i will be taking further action as i just threw away money for something i never got.

I should have known as it is run by an "expert" in marketing, but unfortunately he is not an expert in customer service and ethical business practices.

14 januari 2020
Omdöme utan inbjudan
Logotyp för Smart Insights

Svar från Smart Insights

Hi Ghane. I'm Stu Miller, CEO of Smart Insights. We take our feedback - and customer service - very seriously, so wanted to respond to your review directly. You posted your review at around 5am our time, having not had a response to a support ticket you raised over the night here in the UK when our offices were closed.

One of our technical team responded to you at just after 7am this morning, immediately addressed the issue you were having and offered a full refund as recompense.

In the conversation with our team member you mentioned you may well look at Business membership in the future as it contains the resources you may need - if that's the case please do get in touch directly, and we'll be pleased to see what we can do for you to make the upgrade worthwhile.

Sorry we couldn't get onto this quicker for you, but we did address it within minutes of the office opening this morning, and I hope it's now resolved to your satisfaction.

Betygsatt 1 av 5 stjärnor

Be very wary of this company and their…

Be very wary of this company and their policies and practices. We sent an email to them canceling the services, 6 months before the due date and now they are hounding a renewal because they state it was never received. They do not have an online method to cancel, so make sure you get a receipt or they will hound you like a bad debt collector. Some of their content is ok, but definitely not worth the cost.

8 januari 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Shameful billing practices. It's 2019 not 1989.

I canceled my subscription 10 months before renewal. Two weeks before renewal I am told I owe another annual fee. I told the rep I had a cancellation letter approved from his finance dept, and he asked to see it. Fortunately, I saved it. His response " Thank you for that. Please excuse the email - we were unable to locate your cancelation letter due to some bugs on our system. I have now informed our operations team who have voided your contract and invoice."
What would have happened if I didn't have the email from ten months prior?

25 november 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

We have a Business subscription with…

We have a Business subscription with Smart Insights and whenever we make use of it we're always delighted. A great mix of higher-level and deep-dive, well-researched and suitably organised content.

If anything, we haven't really used the subscription enough but, account management (from Eddy) is just the right balance; he makes the effort to help us find the content we'll likely find rewarding.

The upshot: there are a few options out there for agencies like ourselves and 6 months in, we're really pleased with what we get from SI.

20 november 2019
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Smart Insights is a great resource for…

Smart Insights is a great resource for all things digital. I have used its information and templates to create my marketing strategy. Smart Insights is always my go-to resource for all my day to day activities to ensure I can work more effectively and smarter.

6 november 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A complete package that's helped our growing boutique agency

If you're an agency, I highly recommend looking into Smart Insights. I own and run a boutique agency and wear a ton of hats. I found Smart Insights provided me with everything from advice on growing my agency as well as valuable resources that helped me continue my personal education. One of the best things about it though was the complete platform approach. It makes it very easy for me to now implement a good training regimen for my team members. I would also add that the way we approach taking in new clients is starting to change. We're able to better explain not only the process but also demonstrate the value of this which ultimately will result in increased revenue and satisfied clients.

10 juli 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A wealth of digital knowlege - invaluable

I am delighted to have joined Smart Insights. As someone who has worked in marketing for a number of years but fairly new to digital marketing, I was looking to increase my knowledge across all areas. Having found and joined Smart Insights, I haven't looked back. I find the templates extremely useful and I also have a fantastic Account Manager, Eddy Nyambi, who has pointed me in the direction of a number of articles when I have asked.

24 april 2019
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer