Sliding Wardrobe World™ Omdömen 278

TrustScore 4.5 av 5

4,5

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Im no expert when it comes to sliding doors, but the advice and help I got from Amanda at sliding doorworld really sorted me out. It made the job simple and trouble free with lots of help directed for... Se mer

Betygsatt 5 av 5 stjärnor

From ordering to delivery it all was very smooth I was emailed and texted by the delivery company and it arrived on time and well packaged. The door kit itself is very good quality with metal tracks e... Se mer

Betygsatt 5 av 5 stjärnor

Great product at a good price, only negative is the time it took from ordering to delivery. Cannot fault the delivery team, they kept in touch and made sure all was correct and safely stored

Betygsatt 1 av 5 stjärnor

Placed an order 3 weeks ago, chased it after a week and was told it takes 2-3 weeks so expect it by 27/4. Chased on the 26/4 to be told it was with the courier and they hadn’t delivered it. Asked them... Se mer

Företagsinformation

  1. Sovrumsmöbler

Skrivet av företaget

Sliding Wardrobe World offer the UKs widest range of sliding wardrobe doors and accessories, most of which are manufactured to your order in factories in Sheffield and Luton. All products come with a 10 year guarantee from factories that have specialised in the manufacture and supply of these products for over 40 years. Sliding Wardrobe World supplies both trade, retail and end consumers.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

278 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 60 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 4 av 5 stjärnor

Look good. Quality control issues dealt with well by great customer service.

Bought 6 mirrored sliding doors to refresh 2 large wardrobes.
While they look lovely, the build quality leaves something to be desired.
Multiple hairline cracks on delivery, ‘drips’ in the mirroring and a late (long after installation) crack leave me less than impressed.
They also fall out of the tracks much more frequently than the doors they are replacing.
On the plus side, customer service was really good in dealing with the initial replacements. But I don’t see them being so helpful when the doors fail in the next 2-5 years…?

Update 30/8/23:
As per the response below, I cannot fault the customer service team. They have been in touch since my original review to offer replacements for the damaged door & top guides and assure me that any ongoing problems will be dealt with also. That mitigates a lot of my concerns and leaves me able to admire the look of the product without worrying I made the wrong choice. Thanks!

23 juli 2023
Logotyp för Sliding Wardrobe World™

Svar från Sliding Wardrobe World™

Hi Richard, we are here to help throughout the life of your product. This is why we emailed you to check up about your order in August 2022 (O/N 7591), 1 year after purchase, prompting this review. Yes, we will also be here in 2-5 years. I think maybe you have ordered this year as well (in a different name O/N 8514). You have Spacepro product, with their patented anti jump bottom wheels. Im guessing its the top guide you are having problems with? We can fix that for you. Please get in touch. We will email you on both emails linked to the different order numbers above. Best regards Mark at SWW

Betygsatt 3 av 5 stjärnor

Received the three doors however…

Received the three doors however installer broke one pain of glass. So contacted your company who were not very helpful. Only an offer of a complete door, which I didn't take up. So have wasted £1400.

23 juli 2023
Logotyp för Sliding Wardrobe World™

Svar från Sliding Wardrobe World™

Simon, let me look into this for you. You will have been offered a complete door on a 'non profit basis' ie at cost. We do this on a non profit basis as we have a policy of NOT profiting from customer error. We cannot ship glass around the country, it's not safe to do so, you would need to speak to a local glass company for that. Making a door at cost is usually the cheapest way. . Shipping your broken door back, disassembling, reassembling, and shipping back to you is often more expensive. Certainly you should not be wasting £1400!! Let's try to find you a solution. We will be in touch. Worse case your home insurance, or the fitters insurance should cover any costs which we will work with you to minimise.

Betygsatt 1 av 5 stjärnor

Products arrived and one was broken.

Products arrived and one was broken. Was replaced but I had to take a second day off work to wait in for it.

23 juli 2023
Logotyp för Sliding Wardrobe World™

Svar från Sliding Wardrobe World™

Dear Hannah, so sorry you felt this warranted a 1 star review. We hope everything else was ok with your purchase. If you do need installation help or maintenance advice, please don't hesitate to get in touch with our friendly team. They are here for post sales support as much as pre sales. Sincerely, SWW.

Betygsatt 5 av 5 stjärnor

Very happy Customers

The process was seamless and all enquiries before ordering were handled professionally and efficiently. We did have a fairly long lead time, once ordered, but this was explained to us at time of ordering and delivery times were honoured. Overall very impressed with the product, we needed bespoke doors and that is exactly what we got. Very happy Customers.

23 juli 2023
Betygsatt 4 av 5 stjärnor

Would use them again

Delivered when they said they would.
Quality of doors is good, and not too complicated to hang.
Instructions on building a frame could have been more helpful, but that is because I am a complete beginner and I was not fitting into a gap.
Would use them again.

23 juli 2023
Logotyp för Sliding Wardrobe World™

Svar från Sliding Wardrobe World™

Thanks for the review Gilly. Hopefully, next time we can earn 5 stars. We are always online to assist if you need help with installation. Sorry about the instructions.

Betygsatt 5 av 5 stjärnor

Great products and great service

Everything arrived on time, well packaged and with clear instructions. Very happy with the doors.

A nice touch was that a year after buying the doors, I got an email to all of I was still happy with them: not trying to sell anything, just checking everything was ok with the doors.

23 juli 2023
Betygsatt 5 av 5 stjärnor

Just great

Fantastic customer service and beautiful wardrobe! I had a slight issue with the frame of the doors but they fixed it immediately. I will certainly buy again.

18 juli 2023
Omdöme utan inbjudan
Logotyp för Sliding Wardrobe World™

Svar från Sliding Wardrobe World™

Hi Anita, thank you for upgrading your review to 5 stars. We are happy to have been able to fix your problem, it's what our warranties and customer services team are here for. If you need more help, please get in touch.

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