Slater Hogg Mortgages Omdömen 

I was a landlord for ten years and dealt with Slater Hogg throughout that period. My experience was consistently appalling. I felt overcharged at every opportunity and never believed they were acting in my interests as their client. Quite the opposite—it often felt as though they were working against me.

I repeatedly received information that proved to be incorrect or misleading, which caused unnecessary frustration and completely destroyed my trust in the company. Based on my experience, I would not recommend Slater Hogg to any landlord.

Our experience with Slater Hogg and Howison (Candleriggs branch) over our 2.5 years of tenancy has been disappointing at best and appalling at worst.

The first major incident we had; we woke up on a Saturday morning to no electricity and a tripped circuit.
To give credit where due, the property manager got someone out to switch off the water and prevent any further damage to the property. However, when we queried about an electrician coming round, we were informed this did not constitute an emergency and would therefore be without electricity until Monday at the earliest. This caused major disruption to our lives. The dismissive nature of the property manager left a sour taste. I understand no one wants to deal with a major incident on a half-day Saturday, however essentially telling us 'good luck, get back in touch on Monday' was an unsatisfactory stance to take when tenants are asking for support.

Following this incident, we appeared to be blamed for damage to the below property (caused by the leak) - despite the property owner above taking accountability for the incident.
Due to this, multiple rounds of workmen were arranged to the property. To accommodate this, I missed classes at university/ my partner missed work. On many occasions, no one showed up - asking for an update on the tradesmen from SHH resulted in being informed to call the company directly. I would phone the company and no one would then show up. There was no accountability - both companies would point fingers at each other. On one occasion, I was informed a tradesman would be out by SHH and the company advised no one was arranged to come out! When a workman did come out, he was unaware of the leak from upstairs! I understand SHH don't care about the inconvenience they caused; however this greatly affected our lives and caused a great deal of frustration and stress.

We received an alarming email from SHH, stating we were in arrears and owed money- with the threat of bailiffs. This was news to us as we had paid rent on time each month. We tried phoning, emailing; everything to get in touch and get the situation resolved, but no one seemed able to help. We eventually spoke with an agent who advised we were not in arrears and the system was incorrect due to an error made by an agent. This situation caused much stress and sleepless nights, and to not even get an apology for the error at the end of the process was unsatisfactory. At this point, we had lost all faith in Slater and Hogg and the competency of this agency.

The trend of poor communication continued throughout our tenancy. We were informed of a flat inspection however, by the afternoon no one had arrived. We phoned SHH and was provided a number to do the run about again. I phoned the agent who advised no inspection was due. Why were we informed otherwise by SHH? On another occasion there was a fire alarm inspection which we were not informed of - I was only in the property due to sheer chance. Had we been out, we would have been charged.The constant lack of correct communication from SHH began to feel like an unfunny joke.

Once our notice was handed in, the communication with SHH did not improve. Upon requesting to attend the check-out inspection, we were informed the clerk would contact us to inform of the viewing time. This did not occur, and therefore we were unable to attend the check-out inspection. Upon raising our concerns to Slater and Hogg, we were dismissed by the property manager/branch manager. We eventually raised a complaint to Countrywide; they do not have evidence the clerk contacted us. SHH have dismissed our concerns. During this time, Slater and Hogg had no difficulty charging us an extortionate cleaning fee. We believe the costs were exaggerated to keep as much of the deposit as possible. SHH requested an additional £10 for no apparent reason; another indication of their incompetence.

Our time letting has been nothing short of horrific. From incompetent staff and questionable following of the code of practice, I would avoid letting from this agency at all costs.

Big thank you to Erin McPhee (Slater Hogg Hamilton Letting) for giving my OVO problem to someone in the team to deal with it, after OVO ignored my email. Received my final bill yesterday. Thank you again.
- Rhona Hall

One of the worst letting agents I’ve ever dealt with. We had a really awful experience trying to get our deposit back and were charged additional late fees that were never properly communicated to us. The whole process has been stressful and poorly handled from start to finish. We are now seeking representation to challenge the charges and recover our deposit. I would strongly advise others to avoid renting through this firm.

A simply awful experience with SHH as a landlord.Their communication when it occasionally happened was awful and their organisation shocking. Staff don’t seem to care and communications were so poor it was almost unintelligible .As examples they failed to pass on rent due and had to be constantly pushed to address the damage that occurred to the property. There was at best misleading information and at worst untrue information. I would never do business with them and advise others to avoid at all costs. I have rented my property through others and it was in different league.

We recently got our Mortgage accepted with Slater Hogg and I'll tell you it certainly wasn't an easy process for Nicola. Having had an offer accepted with another company before and it fell through. from day one she was sure she could get us a mortgage and she did just that. In a very short space of time. We were first time buyers with a bad credit history and a load of paperwork but she didn't shy from that she smashed it for us. 5 Stars for her from us.

If I could give it no stars I would, trusted them with my property to rent. Continually asked them to do inspections on property but only one Inspection was completed over 2 years , asked again to be completed the next year but never completed. When tenants moved out and got exit report was told that it was one of the worst the person completing the report had seen. There was nearly £3000 of damage to the house and a garden full of German shepherd faces, which my neighbour told me the was where the dog did the toilet as it was never walked. It was then I found out my one bedroom house was not just for the couple but their baby , one of the adults brother and his dog and a cat. If the visits were completed as requested all of this would have been picked up. All I received back was the £700 deposit to repair house to be re rented. Another thing is that no exit meter readings were taken between renters resulting in me be sent bills for tenants who had not paid their bills I took my own readings and paid what I owed and advised provider to sender the remaining bills to slater Hogg and howison to pay as the hadn't been taking meter readings. I asked to be transferred to countrywide but was told by the manager that this couldn't happen until bills to OVO were sorted so I had to continue dealing with a company who I had no faith in and at that point I decided to sell the property as all the issues were having an effect on my health. I had asked on several occasions for the complaint department details to lodge a complaint but no one could help me with this

I tried to contact Slater Hogg & Howison Greenock branch regarding raw sewage coming from their property in Dalry,Ayrshire.At first I was told they would get their so called maintenance team out but nobody appeared.After a week I emailed them and just got ignored.The agents name was Niall Mckenzie.I waited another couple of days for a response but nothing.Now Environmental Health have been contacted and have been to the address so let's see slater hogg Greenock ignore them.Very unprofessional and ignorant.

Selling our home. Our initial visit with the Lister went well and the photographs were okay. It very much went downhill from there. We had agreed the house would go on the market on Boxing Day, feeling happy on the advise that this is the busiest day of the year. It was then radio silence, the lister would not return calls or messages. The house did not go on the market Boxing Day as promised for a reason unknown. They did put it on the following day but there was no preparation marketing work done, also disappointing. In the period of 12 weeks our house was on the market, we only got 2 viewers. During which time they offered to do a relaunch to drive up interest, which consisted of a new video posted to their social medias. However they do not have a social media manager or a following on any of their platforms so this was another waste of time. After raising concerns to the manager about this, we were told that, Slater Hogg doesn't rely on using social media to sell their houses as they have been around for 50 years, therefore don't need it. This begged the questions, why did they bother with the so called relaunch and why cant they find any viewers. They did not communicate well at all overall and seemed very passive in their approach to selling. I think they need to improve their customer relations and employ a social media manager. We ended the contract having to pay full marketing fees, feeling very disappointed in the service we received and paid for. Would not recommend.

I’ve had a really positive experience with this letting agency. The team has been incredibly helpful, professional, and responsive throughout the entire process. Whenever we had questions or needed assistance, they were quick to respond and genuinely supportive. They made everything much easier for us and handled things smoothly. It’s rare to find an agency that is this reliable and approachable. I truly appreciate their help and would definitely recommend them to anyone looking for a trustworthy letting agency.

Five star for rating for Slater and Hogg Hamilton, the staff were incredibly supportive Kirstie, Natalie and most especially Nikki Kaur they were always at my beck and call, professional,Polite and efficient throughout my time with them as a tenant.

The Slater, Hogg & Howieson team at the Cumbernauld branch are excellent. They were super helpful regarding my recent property purchase and I'm very grateful for their good communication and attention to detail. Thank you so much.

As a reluctant landlord I feel that I have to advise against using SSH Shawlands as agents. Having rented out my property through them twice, ive seen that property damaged twice and have never been able to recover any of the costs from the deposit. My tenants were to check out without a report being issued...but chargęd for and evidence of damage being supplied. Its been very disheartening to have to write this, I wish better for others

This is for the East Kilbride branch and their complaints department. They merged with The Property Store and I had a complaint, not only was it not dealt with impartially, they knew the landlord was lying in his request for the full deposit back, they have 'lost' all my information prior to the merge that I have requested. I was told to try The Property Store (That no longer exists) I sent an email to an employee of The property store and yet again did not receive a response. That has been the story since the ending of my tenancy, and SHH don't want to know. I would stay away from them especially if you are letting a property from them and document everything in email, even if you have a phone call, back it up in an email and keep the evidence as they follow landlords instructions even if they know that what they are claiming for has not been done, so claiming for betterment.

Appalling experience with the Cumberla

The initial contact was fine and the photographer did an excellent job (but don't think he is an SHH employee). I think SHH are too inclined to rest on their laurels as a major player in the Glasgow property market. After that visit I had many, many forms to complete before anything else could happen. Mitra, whom I dealt with from then on, was extremely offhand and always gave the impression I was a nuisance. Had I listened to her advice, we would have gone to an earlier closing date and accepted an offer significantly below the price achieved. There were also many mistakes in the viewing days and times, which was unhelpful generqlly as well as inconvenient for my tenants.

Friendly staff, great help.

Extremely poor and incompetent service from the Stirling branch

Trash from signage left outside building after "To Let" sign taken down

I just had a call from some kind of Slater Hogg rep today and follow up texts asking me to phone urgently so I could get mortgage advice. I decided I'd give it a try. I'm in Fife and got someone with a London accent who had no idea about my circumstances. It felt like phishing to be honest and it involved really idiotic questions about my renting my property out (I'm literally not and never have intended to) and how many bedrooms I'm looking for (even though I have my offer for my new place accepted as of a week ago). Really bizarre. It was like someone who is cosplaying as a fortune teller trying to get answers from you by widely guessing at circumstances and past. I'd not use this company again tbh.