Ski Famille Omdömen 

We travelled with Ski Famille for a second time in February 2026 after enjoying a fantastic holiday with them in Les Gets the previous year.

Unfortunately our experience this time was disappointing. Whilst the chalet staff were pleasant and the food was generally good, the overall service fell well below what we expected for a holiday costing almost £6,000. Issues included chalet cleanliness, a poorly maintained hot tub, childcare provision that was inconsistent and poorly communicated, a 7.5-hour transfer where refreshments were not proactively offered, and concerns regarding chalet security.

The biggest issue was pricing. We paid £5,742 as returning customers after negotiating a £125 loyalty discount. During the season the exact same chalet was advertised for less than £3,000, and the other families staying with us the same week had paid approximately £2,000-£3,000 for exactly the same holiday. Paying almost three times as much inevitably affected how we viewed the overall value for money.

I raised these concerns directly with the Managing Director, who offered a confidential goodwill package including lift passes, ski hire for our daughter and a future £250 travel voucher. Following the holiday I provided detailed, constructive feedback which I genuinely hoped would help improve the customer experience.

I have recently been informed by Guest Relations that Ski Famille would not accept any future bookings from my family and had removed us from marketing communications due to "repeated complaints" and unspecified concerns regarding our conduct.

After recommending Ski Famille to friends and family for over a year, this was a very disappointing outcome.

We went as family of 5-two teenagers and an 8 year old and stayed in Hotel Cocoon de neiges.

The hotel is in a great location-right beside a ski lift and ski school. Rooms are very traditional which I personally really liked. Restaurant and lounge more modern with a homely feel. The hire shop is next door and there is a nice balcony to sit out on too.

We all ate together in the evening as a family-our preference and can honestly say the food was delicious! I liked the setup of the restaurant being on the same floor as the lounge. Our daughters would often between courses go to watch the movie that was shown each night. Staff were all really polite and super helpful.

My only negatives was the tv in our room didn’t work (to be fair we were so busy we didn’t speak to staff about trying to get it fixed) and the hotel ran out of vin chaud (It was the last week of the season).

Would highly recommend this hotel/company to anyone new to skiing/families with younger children. We probably won’t book again as feel we don’t need all the extras as our children are older but do plan to use ski vertigo.

We had a brilliant time at Cocon de Neiges this Easter.

It couldn’t be better set up for families with the hotel right next to the ski lift.

The kids went into ski school every morning and the adults had 2 morning lesson. Big shout out to Emma - an amazing ski instructor who helped daughter overcome her nerves and got her skiing confidently by the middle of the week.
The hotel was brilliant with lovely rooms and a jacuzzi on the balcony - essential after a days skiing!
The food was also delicious with good vegetarian options.
Can’t recommend enough for families who want to make the most of an all inclusive ski experience.

We travelled to Cocon des Neiges over Easter with a nearly 2-year-old and a 6-year-old and had a brilliant time.

The food was genuinely the first surprise; London gastro pub standard. Both boys also ate well throughout the week. Yoghurts, tea and hot chocolate were out all day to help yourself to, wine was good and free-flowing in the evenings. La Boule next door does solid lunchtime pizza and has a very reasonably priced happy hour.

The location works particularly well for young children. The gondola is right outside; no chairlift required as a first experience, which made a real difference for our 6-year-old. The nursery slope with a magic carpet is immediately adjacent, so ski school happens metres from the front door.

Nursery: our youngest was with Alex, who was excellent. They weren’t just kept occupied; they went to soft play, did activities, and came back happy. The hotel runs an evening baby listening patrol, though our Nanit monitor reached the restaurant from the room without any issues.

Ski school for our 6-year-old; classes capped at 8 (French ski schools run up to 15 apparently), all English-speaking instructors, all Ski Famille children from the same hotel which was great for making friends.

Transfers were smooth; comfortable coaches, bags handled for you, food provided for the journey back to the airport at the ungodly hour in the morning.

We spoke to plenty of other families during the week and several had switched from Club Med or holidays using large French ski schools and found this hotel a real improvement. We would love to return! (Only negative was my youngest was petrified of Monty the marmot the hotel mascot)

Okay, so I guess it wasn’t really catered to us… a family of 3 that are competent skiers that don’t require ski school and are happy with our own company. Because of this it is very overpriced for our situation.
The high tea for kids was bog standard.
The adults meals were close to gourmet but the kids had to endure really poor buffet style food. The kids that eat with parents had the same buffet food added to a plate…honestly really poor standards when it came to kids food.
If your not down in time for when breakfast/afternoon tea opens, you find yourself asking staff for things…morning drinks cups/cutlery/glasses/even being left out asking for cooked breakfast options. Replen of items was really poor
We stayed at the Cocon des neiges in Les Menuires…unsure how this is classed as ski in/out. Yes you can ski in but you can’t ski out.
We were on level six, and the access is really poor. You can get to the boot room via stairs but have to use the lift to access the restaurant. If you use the stairs you have to wait for the lift to come up to be able to get through and hope it’s not got a family full in so you can’t pass through, otherwise you have to leave the premises and use their really temperamental coded door system. This also Becomes a huge problem on transfer day! Transfer day meals was awful, marmalade sandwiches as a pack up, a piece of fruit and chocolate nut bar, no drink.
The staff were awesome in fairness but the product Ski Famille are selling is below standard vs price. Seriously do your research on this hotel in this resort with this company and carefully consider if this is right for you

We have just returned from an excellent week at the Hotel Cocon des Neiges, in Les Bruyeres with Ski Famille. The previous review says it all. We are another very grateful family.

Just returned from a fab ski holiday staying in chalet hotel cocon des neiges with ski famille.
We stayed in suite 1,5 and 6 travelling as a group of 9 (6 adults, 3 children aged 3,5 and 8). Suites 1-8 are accessed from floor 6. Suites 9-19 are on floor 3.
Suite 5 which I stayed in was great, with exceptional views over the nursery slope and mountains. The hot tub was fab and cleaned on arrival. It has stairs to access but once in everything is very child friendly. They provide bed guards, kids toilet seats, stools, stair gate.
There was a central lounge area, with 2 bedrooms, both with it's own toilet room and sink/shower room. The room was well equipped with alot of storage and hanging space, fridge, hairdryer, shampoo, conditioner and shower gel. They also provide gowns and slippers on request. The rooms were cleaned/beds made 6 days a week.
The restaurant/lounge area is situated on floor 5 (same level as access to slopes). It's was very spacious and clean. We were allocated our own table every evening, and can sit anywhere for breakfast.
The food was exceptional.
Breakfast was a buffet with cooked breakfast, pastries and cereals. We could also order eggs and porridge on request.
Afternoon tea was served daily, which included a different cake each day.
Kids had an early dinner 5:15-6pm, served via buffet. Meals included sausages, chicken, fish fingers, pasta Bolognese, meatballs, cottage pie. There was always baguettes available and we could request pasta and cheese.
Canapes and prosecco was from 7pm.
We had our adult dinner at 7:30pm but you can choose a time that suits you. Main meals included beef steak, Thai hake, chicken supreme, pork loin, duck. Staff day off is Tuesdays so we ate out that evening, but they still provide full breakfast, afternoon tea and kids dinner this day.
Whilst we ate, our kids relaxed in the lounge area with a film on the tv. Most other families who had young kids made use of the childcare services provided though.
The staff in the hotel were great and plentiful. They were always very efficient and prompt whenever we had any queries or needed help.
Being able to drop the kids off at the playroom on floor 6 for their ski lessons was super helpful. Drop off was at 8:40am where they were helped into their ski boots and led to the slope. We then picked them up at 12:30pm from the playroom. We only paid for the morning ski lessons, but there are childcare options all day.
The kids loved the ski lessons provided by an ESF instructor. There are max 8 in a group when booked with ski famille. The lessons finished at 11:45am, then they spent the final part of the session in the playroom playing.
The location of the chalet hotel was excellent, having ski to door access from floor 5, the nursery slope with magic carpet lift being 50yds away and gondala which takes you straight up the mountain 20yds away.
Each suite had its own cupboard locker for ski/boot heated storage at the entrance on floor 5. The kids loved sledging just outside on the slope. Sledges can be borrowed from the playroom.
There are some shops/restaurants near by and even a swimming pool with kids area, which which swam at.
We loved going on La mlne luge track which was right outside the hotel on the slopes and was €9 a ride or €35 for 5 rides.
Overall a fantastic holiday with great location, great food, great accomodation and great childcare options.

A FABULOUS week with Ski Famille. A great set of staff who make you feel right at home from the moment you enter your outbound airport. The staff at resort were great, and nothing was too much trouble. The chalet was roomy and it was a great opportunity to be thrown together with other families with young children - we certainly have come out with a new group of friends because of it! The chalet staff, Maya, Izzy and Lottie couldn’t have provided a better service and food was delicious along with their chat! Doorstep skiing - 20m to the slopes was an absolute winner.

We popped the children in to a private ski lesson in the afternoon and the instructor, Silvan, was brilliant with the kids. They went from beginners to throwing themselves down red runs at the end of the week!

I highly recommend Ski Famille and we have had a wonderful week!

This was our second year booking with Ski Famille. This year we had a party of seven adults and four children between the ages of 2 and 4 years. The whole team were really good. Anything we asked for they delivered.
The wrap around childcare is fantastic. The children have such great experiences and it is reassuring to know they are well taken care of and having a fabulous time.

This was our first experience with Ski Famille. We were a group of 7 adults and two young children of 6 months and 18 months. We rented 4 rooms in a 7 room chalet with full board and day care for the two children. The organisation was superb, the staff consistently conscientious, the food of a high standard and the child care couldn't be better. With the very young age of our two children the were assigned one nanny between the two of them. The creche was in the same building as our Chalet and so when it came to nap time they could take the children back to our rooms so that they could sleep in their own beds. Despite being so young, the children were taken out on numerous excurisons incuding sledding, riding in a gondola, bus trip and visiting an outside soft play area. The quality gave their parents so much confidence in the happiness of the children that the parents were able to ski more than they had anticipated. We would very happily book another holiday with Ski Famille.

This year was our 3rd … and our best yet! Our kids have a LOVE of skiing now and it’s all down to Ski Famille

We have been with Ski Famille for the last 2 years and looking forward to our 3rd holiday. The team are fantastic from booking through to transfers and in resort team. You do have to book childcare in advance but it's worth it. The childcare teams are fantastic and our kids love it even refusing to come out with us as they were having too much fun and didn't want to miss out on the afternoon activities!
The food is fab and hot tubs a welcome relax.