Saddle Skedaddle Omdömen 

152
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I used this company to book a self-guided bicycle tour on the southwest coast of Sweden. It was my first time using Skedaddle. They provided excellent service and were always available. I was actu... Se mer

Betygsatt 5 av 5 stjärnor

Just completed two Saddle Skedaddle Trips - Slovenia and recently Provence. Both so well organised and the cycling GPS apps worked well with no hiccups or glitches. Accommodation as described and... Se mer

Betygsatt 5 av 5 stjärnor

This is our 4th time with SS and it did not disappoint. We spent 6 glorious days cycling through Provence secure in the knowledge that their extremely capable local contact James was at the end of the... Se mer

Betygsatt 5 av 5 stjärnor

I have completed 6 rides with SS and i have thoroughly enjoyed them all (perhaps less so when on a hard climb on a very hot day 😁) They're extremely well organised from start to finish, the guides... Se mer

Företagsinformation

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Informationen kommer från olika externa källor

Superb Cycling Holidays & Tours - UK | Europe | Worldwide. Road cycling, family, leisure cycling & mountain biking holidays. Guided & self guided tours


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4,8

Utmärkt

TrustScore 5 av 5

152 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(152)

27 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Great and sometimes unusual…

Great and sometimes unusual accommodation like agritourismos and paradors. Fantadtic routes to ride. Great support.

19 maj 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Hi Fred,

Thanks for the review. I hope you managed to sample some of the great food at the agriturismi.

Saddle Skedaddle

Betygsatt 5 av 5 stjärnor

Sandstone Way

Sandstone Way, my seventh cycling adventure with Saddle Skedaddle and, as always, a well thought out route, excellent accommodation and great guides. I had a problem with my own bike on the second day - solved. The food was good, so thank you Liz and Mario.

14 juni 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Great to hear how much you enjoyed the Sandstone Way, it is such a great route!

Saddle Skedaddle

Betygsatt 5 av 5 stjärnor

Very professional company with…

Very professional company with excellent service before, during and after my LEJOG cycling holiday.
Friendly and knowledgeable tour guides who constantly checked we were all ok
on route and provided sumptuous lunches and snacks to keep us all fed and motivated to get the job done !.
I would not hesitate to recommend giving this company a try on your next cycling holiday.

30 juni 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Hi Gareth,

Thanks a lot for the great review. LEJOG is such an epic undertaking and I am really glad we could arrange that for you.

Saddle Skedaddle

Betygsatt 5 av 5 stjärnor

Just finished our first trip with…

Just finished our first trip with Skedaddle; Sacred Routes on MTB through Tuscany, self guided. It was fantastic, great and varied routes through the beautiful countryside and villages of Tuscany. Definitely will book with Skedaddle again, everything worked out really well and the GPS navigation tool worked great too.. didn’t get lost and didn’t fall off
Thanks
Sue

6 juli 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Hi Sue,

Thanks a lot for sharing your experience; we definitely take staying on route and on the bikes as positives :-)

Saddle Skedaddle

Betygsatt 5 av 5 stjärnor

Great holiday

Excellent communication, nothing was too much trouble. The partner company in Ireland were also without fault.

6 juni 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Hi Sue,

Really glad we could help out and great to hear how much your enjoyed your holiday!

Saddle Skedaddle

Betygsatt 5 av 5 stjärnor

Highly recommended

This is my second trip with Skedaddle, this time to bike the coast to coast.
Both the guides were excellent. Lots of information was provided beforehand, gps routes of the ride were provided for day to day navigation on Garmin. Really friendly group from around the world and a sociable trip. I have some disabilities and the company worked with us beforehand to resolve any potential difficulties.

28 juni 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Hi John,

There's something special about riding right across the country; great to hear how much you enjoyed the trip.

Saddle Skedaddle

Betygsatt 5 av 5 stjärnor

I love Skedaddle

I love Skedaddle. The focus on cycling, (rather than 5 star hotels), the self-selecting bikers who are serious about cycling, the guides who are exceptionally knowledgable, patient, helpful, and, when necessary, firm.

18 maj 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Hi Jane,

Thanks a lot for the fantastic review. We really believe we have a cycling holiday to suit anyone who enjoys travelling by bike so it's great to hear you have found your home in our more challenging trips.

Hope to see you again soon.

Saddle Skedaddle

Betygsatt 5 av 5 stjärnor

Derwent water

Very good itinerary and great leaders great accommodation

27 maj 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Hi Robbie,

Thanks very much for the review. That trips is in such a beautiful spot; really glad you enjoyed it.

Saddle Skedaddle

Betygsatt 5 av 5 stjärnor

A brilliant holiday

A brilliant holiday, experienced and knowledgeable guides. I was the first trike cyclist they had ridden with and were totally welcoming.

5 maj 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Hi Danny,

Great to hear how much you enjoyed the trip and that the guides looked after you. We aim to provide trips for as wide a range of cyclists as possible, no matter the wheel count :-)

Skedaddle

Betygsatt 5 av 5 stjärnor

Excellent Routing.

We spent 1o days crossing Hadrian's Wall, then north up the coast to Sea Horses, and then finally inland and north ending in Edinburgh. A self guided route the routing instructions were excellent. The written instructions were detailed and accurate. The GPX files were absolute and never failed us. All we had to do was get to the end of the route and then look around, our accommodation would be in sight! Accommodation varied in type (B&B or Hotel), and we were consistently well received. We have taken 6 similar holidays in the UK and Europe previously and this one was the best overall.

30 juni 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Hi Jim,

Thanks for sharing your experience. That stretch of coast is so beautiful and uncrowded and glad the navigation meant you could enjoy it with ease :-)

Saddle Skedaddle

Betygsatt 5 av 5 stjärnor

A great way to explore Hadrian's Wall

We've just had a great time doing Hadrian's Cycleway over four days. We went for the fairly leisurely option so that we could stop and visit various places of interest on the way (and because we're 74 and took our own bikes which aren't electric!). Accommodation was good (with owners well used to soggy cyclists and walkers - there were even drying rooms in some). The maps, app and route information provided by Skedaddle were really detailed and we were given a lot of helpful advice at the introductory meeting. Every aspect of dealing with the company was professional and efficient and led to a great holiday. We're already planning our next trip.......

15 juni 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Hi Liz,

Love to hear how much you enjoyed things! We really love the mix of the nice little towns and villages, along with the history and beautiful views you get on Hadrian's Cycleway.

Saddle Skedaddle

Betygsatt 5 av 5 stjärnor

Way of the Roses - beautiful!

Ten of us were on the self-guided Way of the Roses route with 5 days cycling. Stayed at some great places and the scenery was stunning. The app and GPX worked well, the route was easy to follow. A few of the group hired e-bikes from SS and the two minor issues we had were promptly resolved without delaying us, For those on our own non-e-bikes, the route is very rideable. A great holiday - thanks!

24 juni 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Hi John,

Thanks for taking the time to share your experience, great to hear how much you enjoyed your trip.

Saddle Skedaddle

Betygsatt 5 av 5 stjärnor

This must be the tenth booking I’ve…

This must be the tenth booking I’ve made with Skedaddle. I’m in my 70’s, travelling alone and I have never felt anything but welcomed, relaxed and accommodated. The guides are fantastic, completely non judgemental, approachable and competent. I will continue using this company until I can no longer stay upright

23 juni 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Hi Clare,

That was such a nice review to read, we really appreciate you taking the time to share your experience.

Hope to see you again soon!

Saddle Skedaddle

Betygsatt 5 av 5 stjärnor

Cycling Holiday Made Easy

This was a brilliant trip cycling Coast to Coast from Whitehaven to Tynemouth.
My brother and I hired hybrid bikes which were excellent and in pristine condition.
Luggage transfer was faultless.
The guys at Saddle Skedaddle were most helpful and this ensured a memorable cycling achievement. I have no hesitation in recommending these guys to others.

20 juni 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

I might be biased as the C2C goes right past my childhood home, as well as the Skedaddle office, but it is one of my favorite routes. Really glad to hear how much you enjoyed things.

Saddle Skedaddle

Betygsatt 5 av 5 stjärnor

Extremely well organised C2C trip

Extremely well organised C2C trip.
From the initial booking and receipt of information to the end of the holiday, my brother and I found Saddle Skeddadle highly professional.
The quality of bikes provided and the route information including the navigation App made for hassle free cycling. Hotels were extremely good value, comfortable and meals outstanding. Taxi transfers and baggage transport all went according to plan. Can’t fault anything and will be booking another similar holiday in the near future. Thank you for a great holiday experience!

20 juni 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Hi Rob,

Thanks very much for sharing your experience. The Coast to Coast is such a beautiful route; I am really glad you enjoyed it.

Saddle Skedaddle

Betygsatt 1 av 5 stjärnor

Sharp financial practice

Was trying to arrange medical insurance (Skedaddle's link to a recommended broker doesn't work, and the broker's website won't provide details of cover until you request a quote). Next thing I know, they've charged £1,080 to my credit card with no prior warning. Even the energy companies don't do this! No doubt I must have agreed something in the small print back in January. Sharp practice guys, and from recent reviews you're making a habit of it. Really poor customer service.

27 juni 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Hi David,

Thanks for your time to talk things through on the phone and I am glad we managed to clarify a few issues.

As we discussed, we legally aren't allowed to offer advice or specific recommendations on insurance but my colleague did send you three separate links where you could find the information you were looking for but I understand you didn't click on these links.

We also discussed that we had sent you a reminder that your balance was due 2 weeks in advance. In this reminder we asked you to let us know if you would prefer to pay by a different method or alternatively we would charge your original card on the due date. You acknowledged you had received this e mail but had not noticed this paragraph.

We have altered this reminder e mail to make this as clear as possible and our current payment system allows people to opt out of automatic balance payments.

I hope you enjoy your upcoming trip and we can renew your confidence in Skedaddle going forward.

Betygsatt 5 av 5 stjärnor

Way of the Roses

Easy booking experience and a well organised trip. The support staff on this trip were so friendly and helpful and the ride itself was a brilliant. The hotels we stayed in were excellent, as were the meals, (evening meals extra but staff organised these and were of an excellent quality).
This is the second year we have cycled with Saddle Skedaddle and everything went smoothly on both occasions. We will definately book again.

16 juni 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Hi Anne,

Thanks for sharing your experience, love to read how much you enjoyed the trip. Hope to see you again soon.

Saddle Skedaddle

Betygsatt 1 av 5 stjärnor

Cancelled my holiday

Booked a trip and paid a £200 deposit, they could not accomodate me but as I had booked another trip I said just transfer the deposit to the new trip that I had already paid the deposit on, so £400 in deposits.
They then cancelled the second trip as well and said they would refund the deposit as a "Goodwill gesture". Outragious! They cancelled the trips not me, so lost my holiday and then they treat you like this. Avoid them.

6 juni 2024
Omdöme utan inbjudan
Logotyp för Saddle Skedaddle

Svar från Saddle Skedaddle

Hi Mike,

I have looked in to this and can see we issued you a full refund of £400 nine days ago. £200 was a new payment as you describe but the other £200 was paid using credit from a separate booking you had previously cancelled. Usually this would have been none refundable but we transferred the on to your new booking.

When this trip was unable to go ahead we issued you a full refund, even though only 50% of this was refundable according to our terms and conditions. We described this as a goodwill gesture as we understood it would have been disappointing to not receive your holiday and went beyond our normal terms to arrange a full refund for you.

I am sorry to see you remain disappointed. I have tried to give you a call and would be happy to talk things through further at your convenience.

Adam, Saddle Skedaddle

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