The sales consultant (Nicholas Jones) was very helpful and took his time to explain everything , it was not rushed. This took place approx 2 weeks before I took delivery of the new car on the 2nd Sept 26. Taken altogether it was a good experience. When phoning VW Sinclair, Swansea, the staff were polite and quickly put me through to the correct person.

Very polite, professional,efficient, relaxing environment,Understanding financial situation and very patient.

I visited Sinclair Swansea with a small problem today and the staff were amazing. The lady on reception was so kind, making us a cup of tea while we waited & the gentleman who sorted our problem was wonderful too. We really appreciated their help and this is why I drive a VW

Was a great experience, from the initial test-drive, to the unveiling of my new ID.4 EV from under a satin sheet - which was the coolest. No prior experience ownIng an EV, but the sales-team explained everything, and the deals on offer on certain models - which os what really swung it for me. No pressure, or steering of discussion - i was free to ask, criticise, gently argue everything through - which is exactly what you need when absorbing such a car tech and ownership step change. I can't thank the sales team enough at SinclaIr VW. Driving away i just could not stop smiling.

Very disappointed with service received agreed a price went back next day said they made an error been a regular customer will never return shocking service!!!

As always staff went all out to make everything go smoothly.

Fast efficient and Ahmed was a professional and gentleman to deal with

I’ve now been back four times to Sinclair Volkswagen to purchase a T-Roc, it’s a car that suits my mobility needs and it the right size for my dogs & me. While I could go to another dealership, the reason I return here is the friendly & knowledgeable staff. For sales Tom Hiley has got to know me as a person so can anticipate the requirements I have in the vehicle as well as making the process of buying (upgrading) easy. Ian on the service desk provides seamless aftercare so I know my driving experience will be well taken care of through the life of my current ownership as it has been with my previous vehicles. Just have to get my brother to realise that there are better makes than a Ford!

Very friendly staff with excellent product knowledge. Good atmosphere within showroom and very respectful

From the moment I arrived at the desk in the foyer, to the moment I collected my “new” car. The help, guidance and thoughtfulness was exceptional. Liam Smith was the lovely Salesman who looked after me and ensured everything went smoothly from start to finish. So much so that when I was singing the praises of Liam and Sinclair to a good friend, she and her husband went along there too and bought a car, which they happily collected yesterday.

Liam our senior sales executive was great and made the whole process really easy.

Excellent Service

I recently visited Volkswagen Sinclair Swansea after seeing a car online and wanted some more information. From the moment I walked in, the service was excellent. The receptionist was very friendly, offered me a hot drink, and invited me to have a look around while she found someone to help me.

I was then introduced to Barney, who was absolutely brilliant. He took the time to answer all of my questions, explained everything clearly, and made the whole process easy and stress-free, which helped me make my decision to purchase the car with confidence.

When it came to finalising the deal, Barney wasn’t available, so I dealt with Jacob, who was equally fantastic. I had an issue with the online document signing system and got locked out, but Jacob was patient, professional, and went out of his way to help by resending the documents several times until we got everything sorted.

Overall, I had a great experience with Volkswagen Sinclair Swansea. The staff are welcoming, professional, and genuinely happy to help. I would highly recommend them to anyone looking for a new car. Thank you to Barney, Jacob, and the team for making the whole experience smooth and enjoyable.

Picked up my ID5, Liam was brilliant talked me through everything with excellent detail, highly recommend VW and Liam

The staff at Sinclair Swansea are always very friendly, helpful and willing to pass on their knowledge whether you're spending or not. The customer service is excellent.

Everything was smooth and they were very flexible meeting all my requirements and upgrades for the car.
Kelly was amazing and she made sure we understood everything and we were happy with everything.

Friendly, helpful and informative staff. Nothing is too much trouble. Have been having a polo car off them since 2002

Paul Care was very polite and professional in responding to any questions that I had. We were kept up to date on the progress for my new vehicle and everything went smoothly. Sinclair have provided great aftercare services and I would highly recommend. Thank you Alice.

The most professional car dealership I've been to yet (and I've been to quite a lot).
Ieuan Evans was very helpful and dealt with my purchase extremely well especially as I didn't give him much time to get things sorted. Communication was excellent throughout, very detailed and all the other staff especially the receptionist was very helpful and friendly. I already had a test drive with a VW dealer in Merthyr and was seriously put off buying a VW as the service was appalling. But decided to try Swansea. WHAT A Difference. Well done everyone and looking forward to continuing our custom with you.

Kelly and her manager were superb when they discovered an issue with the car I was buying they went above and beyond and sourced a new car for me!