SILQMIST Omdömen 

222
TrustScore 3.5 av 5

3,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have been ordering from SilqMist for the longest time now, including wigs and bundles and I have never been disappointed. To start with their customer service is top tier, and they are always respo... Se mer

Betygsatt 1 av 5 stjärnor

Dissapointed I tried to support a black owned business but I am very dissapointed. I ordered my hair thinking I will receive it within 3 to 5 days standard delivery. I ordered a closure from Ali... Se mer

Betygsatt 5 av 5 stjärnor

I am loyal to Silqmist as their hair & customer service have never disappointed. One thing Silqmist could consider is loyalty cards lol but you do gain ‘Mist points’ each time you purchase from them.... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Everyone needs to report this company to companies house and trading standards. They scam you by making you pay for express shipping, only to ship your order out 5 weeks after the order date. They won... Se mer

Företagsinformation

  1. Perukaffär
  2. Hårförlängningsleverantör
  3. Frisersalong

Skrivet av företaget

We are a vertically integrated retailer of Luxurious Human Hair Wigs. Operating from our Salon in Dartford, UK.


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

222 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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3,5

Alla omdömen

(222)

2 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

The hair is amazing!!

The hair is amazing!!! I’ve been receiving so many compliments on it, I will be ordering again. Definitely going to them for my birthday hair :)

28 december 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Dear Candene Holder, thanks for your review, we are happy that you love your hair. Can't wait to have you back.

Team Silqmist.

Betygsatt 5 av 5 stjärnor

I ordered an onika wig

I ordered an onika wig ! It’s amazing 😍😍😍😍😍😍😍

27 december 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Thanks Leslie Dash for you review. Great that you were amazed and loving your hair. See you soonest.

Team Silqmist.

Betygsatt 5 av 5 stjärnor

The best quality wigs ever!

The best quality wigs ever!

I heard so many people raving about SilqMist wigs and thought to get my hands on it on Black Friday. The quality is out of this world. I was nervous about installing it myself but the lace melted so well and matched my complexion. Can’t fault and definitely worth the wait. I will be investing in more wigs by SilqMist :)

26 december 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Hi Karen, thanks for your review. Glad you love your wig. See you again soon.

Team Silqmist.

Betygsatt 1 av 5 stjärnor

The absolute best time to order from…

The absolute best time to order from this company is never.

Have been waiting for close to a month for my order. The order has been "processing" ever since. No indication while ordering that the items were in fact not in stock, which is very fraudulent. They refuse to refund the order but there's no indication of when it will arrive. Now I am forced to file a claim. Save yourself the trouble and spend your coins elsewhere.

23 december 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outstanding costumer service with…

Outstanding costumer service with professionalism and prompt replies to messages. Silqmist are never tired from answering your questions and will do their upmost to guide you through what you are looking for. Hair is soft, excellent quality and revive itself after washing. I have now order from Silqmist on 3 occasions and will definitely will be ordering from them again.

16 december 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Hello Sadist, thanks so much for your review. We are very happy that you are loving all your 3 wigs and satisfied with our customer services. We can't wait to serve you again.

Team Silqmist x

Betygsatt 5 av 5 stjärnor

The best quality wigs from Silq Mist…

The best quality wigs from Silq Mist always! I’ve bought a couple of wigs from them and have loved every one of them. One of them I wore for four months straight, and it still kept its quality. Really good customer service as well, the girls are lovely and also fast to respond. Would definitely recommend, you won’t be disappointed :)

13 december 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Thanks Rebecca M for your review. Very glad you are satisfied with all your wigs and happy with our customer services. See you again soonest.

Team Silqmist

Betygsatt 5 av 5 stjärnor

BEST CUSTOMER SERVICE EVER

I ordered a wig in time for my birthday, after a delay in shipping I contacted silqmist on Instagram and they resolved my issue instantly. The person I was speaking to was kind and helpful she didn’t make me feel like an inconvenience when I was asking questions and she was quick with her replies so I never had to wait long. It was the most compassionate customer service I have ever received from an online retailer and I recommend going to them for the prices and staying with them for the service and the prices

26 november 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Dear Cynthia, thanks for your review. We are happy that you got a quick and satisfying response from one of our customer service team. Can't wait to serve you again.

Team Silqmist x

Betygsatt 5 av 5 stjärnor

Excellent quality hair and customer service !

I ordered my wig 3 weeks ago, I live in Montreal. I have exchanged several emails with silqmist. I got very quick responses. And the hair quality is amazing !! 🥰

22 november 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Thanks Jess for your review. We are very happy that you love your wig and satisfied with the customer services you received. See you again soon.

Team Silqmist.

Betygsatt 4 av 5 stjärnor

Great quality hair & excellent customer service

Great quality hair, looked amazing & excellent customer service - they managed to answer all my concerns, with round the clock customer support.

22 november 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Hi Deborah, thanks for your review. Glad you received excellent customer services and you were happy with your hair.

Team Silqmist x

Betygsatt 5 av 5 stjärnor

Perfect wig + customer service

Perfect! The wig was as described on the website and Yasmin was really helpful in providing me with an update on my order after I purchased.

18 november 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Dear Ena, thanks for your review. Glad you like your hair and the customer service response.

Team Silqmist.

Betygsatt 1 av 5 stjärnor

Don't buy from this company

Don't buy from this company, i purchased over a month ago or 2 i think in the last lockdown. They were nice at first when buying the wig like the girl in another review said. 19 days later after checking in maybe 2 or 3 times asking about my wig. Anyway 19 days later they say it is delayed etc. Guys when i recieved th wig it was fry dry brittle damaged nothing like the colour i paid for nothing like the wig i paid for. Oh and it was wet showing they literally dyed it a day before. They then told me they couldn't dye it that colour due to damage when why would i pay for a colour you said could be achieved to recieve something nothing like the picture. Wouldn't that mean it would be a less price as what i was quoted was for the exact colour. Im too angry for grammar and punctuation. Just know that the bad reviews are real and the others have been added recently buy her friends as you can see from the timing. Listen save your coins and buy from @larinhair on insta. I will never be cheap again and buy from these silly insta girls. Nothing but cheap cheats. Please beware guys. If i had seen these reviews prior i would not need to be here. Also ask me for pics of proof of messages, and receipt and you will see this lord of the ring disaster looking wig. It isn't my problem when you started your colouring service. I paid for a colour even showing you the pic and you said it was £85 to achieve this colour. As you can see it isnt anything near yet still charged. You didnt send me a image before hand. And the wig was not checked if it was then it wouldn't have holes, wet damaged the wig was not the sasha wig as the curls were different/damaged. I emailed you guys to which i was ignored this is why i have gone to trading standards because i am within my rights that have you not provided what i pay for there a refund should be due. I understand you dont refund however you dont charge someone for something completely different. The wig is in the bag till this day. I have full evidence to submit to the correct authorities. If you had sent me proof of picture then show me this proof? I have dms and emails to show you didnt send anything. If you did i would not accept such a wig in that state. Im not bothered about the duration of how late the wig was but i mentioned it. Im bothered that i paid for something that wasn't the same as advertised. I've emailed to which you ignored hence me going to the authorities and opening a dispute. If you were sorry you would have refunded me. You shouldn't be sorry about the time it took but that you charged me for a damaged wig. This is what im annoyed at not the time it took to send just to clarify. I have evidence showing the colour i wanted and what was quoted to me to colour it to that specific colour. You damaged the wig regardless of achieving that colour. You charged me for the colout i asked when you didn't colour it nowhere near. And if it was the case that you said it would be damaged to colour it that colour then why did you charge me £85 and say this can be achieved and this is the quote. If it was to be lifted twice you should tell me and charge less. However i have all the evidence. Please respond by email. There is no point trying to look good and professional on here as you have given bad service to me and kept my money

10 november 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Hi Miriam Moore,

I am sorry to hear you have had concerns with your service and experience with Silqmïst.

Regarding delays, we sincerely apologise. As these were unprecedented times, shipping and manufacturer delays were beyond our control. I extremely apologise that this was your experience and if there were ways to get your wig to you faster we would have exhausted all attempts to do this. We can assure you now that lockdown has eased and we are now working within a new normal, you would not face these delay concerns again.

Regarding colouring, we only started providing a colouring service in August/Septemer of this year and no colouring was being completed before that or during lockdown. We also quality check all wigs prior to them being shipped out with photo evidence of the wig.

To ensure we provide you with the right assistance, please feel free to email us contact@silqmist.com so we can look into your order number.

Betygsatt 5 av 5 stjärnor

I would purchase again from SilqMist …

I ordered a closure from this company which came within the time-frame I was given. The closure is good quality, easy to pluck & bleach and not too thick. The company isn’t expensive and they have good customer service. I would defo recommend them.

5 november 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Hi Aleah,

Thank you so much for your kind words. It is our duty to ensure that we serve you and provide you with the best possible customer experience.

Betygsatt 1 av 5 stjärnor

This hair company is disgusting and…

This hair company is disgusting and fraudulent!!!! The hair I received is stiff, dry, thin and horrible!!!! I can’t even get through to them and get a refund because I have been blocked!! I am very upset and I urge everyone not to shop with this fraudulent people!!!! Extremely disappointing and unprofessional experience.

31 oktober 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Hi Olubanke,

We are sorry to hear about your experience with Silqmist.

We would never block customer as all feedback as well as creating solutions is important to us as we believe our customers is our number one priority.

Please email contact@silqmist.com in order for us to resolve any concerns you may have. Where someone will be happy to help.

We respond to all emails within 24-48 hours.

Betygsatt 5 av 5 stjärnor

There’s nothing not to love!

This is my second time purchasing from Silqmist personally, excellent quality hair, great affordable wigs and amazing, efficient customer service. Colouring is as shown in pictures and the compliments have been endless, I have recommend their services to friends who have also been returning customers!

There’s nothing not to love, spoilt for the new choices in the styles too!

31 oktober 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Hi Des,

Thank you so much for your kind words. It is our duty to ensure that we serve you and provide you with the best possible customer experience.

Betygsatt 5 av 5 stjärnor

The best experience in buying wigs in…

The best experience in buying wigs in the last 4 years!
Fast,efficient.friendly and professional!

Wig arrived exactly like described and shown in the picture on the website as anyone buying wigs knows is not always the case.

29 oktober 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Hi Gina,

Thank you so much for your kind words. It is our duty to ensure that we serve you and provide you with the best possible customer experience.

Betygsatt 5 av 5 stjärnor

Happy Customer

I'm extremely happy with the quality of the hair, I will 100% recommend this to everyone.
Their customer service is really great, I really needed my bundles for my holiday and they did everything to get this to me.

29 oktober 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Hi Olamide,

Thank you so much for your kind words. It is our duty to ensure that we serve you and provide you with the best possible customer experience.

Betygsatt 5 av 5 stjärnor

Amazing Hair and customer service !!

Amazing Hair and customer service. Recently purchased hair from them for my birthday. The hair came very quick, it felt so soft and took to colour easily. Will definitely be purchasing again !

28 oktober 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Hi Sarah,

Thank you so much for your kind words. It is our duty to ensure that we serve you and provide you with the best possible customer experience.

We look forward to serving you again x

Betygsatt 5 av 5 stjärnor

Amazing customer service!

Amazing customer service. They respond really fast whether that be through DM on Instagram or through email. They were also very professional and polite. Even though there were a couple complications, they helped me through it and I can’t wait for my next appointment!

27 oktober 2020
Omdöme utan inbjudan
Logotyp för SILQMIST

Svar från SILQMIST

Hi Veronica,

Thank you so much for your kind words. It is our duty to ensure that we serve you and provide you with the best possible customer experience.

We look forward to seeing you at your next appointment.

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